Luma Virtual Agent 2026: Benefits, Features & Pricing

Luma Virtual Agent is a pre-trained, conversational attendant that can seamlessly scale on-demand to meet both inbound and outbound requests. It starts with over 50 skills to get you started, handling an array of IT support requests and common user requests. Luma applies breakthroughs in artificial intelligence, machine learning and natural language processing to deflect requests, incidents and user inquiries.

Luma learns as it goes in the conversation, in capturing knowledge utilization and in actions taken, rapidly delivering a quick return on investment. With a low-code to no-code environment and integration with the leading service management solutions and communication channels, there is no long wait to get started.