PerfectBot 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

PerfectBot

4.8

(6)

Pricing

Starting at $99.00 per month

About PerfectBot

PerfectBot is an AI chatbot for Gorgias that can answer any queries about an online store’s services and products. Based on the GPT engine, the chatbot provides instant and accurate responses to customer questions, 24/7.

PerfectBot enables businesses to reduce workload by handling repetitive tickets and letting the customer support team spend more time on high-value tickets. It helps optimize the first response time by providing customers with instant, automated responses, positively impacting the shopping experience.

PerfectBot is an add-on, so users can easily plug it into Gorgias. Native integration to Gorgias utilizes the power of generative AI and all other help desk features.

PerfectBot Screenshots

PerfectBot Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Grow

$99.00

flat rate, per month

No plan information available

Expand

$199.00

flat rate, per month

No plan information available

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PerfectBot Features

Popular features found in Chatbot
AI/Machine Learning
Automated Responses
Chatbot
Code-free Development
Customer Support
For Sales/Marketing
Natural Language Processing
Pre-Configured Bot
Query Suggestions
More features of PerfectBot
AI Copilot
Automated Routing
Configurable Workflow
Customer Experience Management
Customer Service Analytics
Generative AI
Intent Recognition
Knowledge Base Management
Process/Workflow Automation
Sentiment Analysis
Workflow Management

PerfectBot Integrations

Gorgias

Shopify

PerfectBot User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

17%

Secondary Ratings

Ease of Use

4.8

Value for money

5.0

Customer support

5.0

Functionality

4.5

Have you used PerfectBot and would like to share your experience with others?

Dan G.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 6 months

Reviewed September 2024

PerfectBot is the perfect AI agent for me!

I kind of did that in the "pros" section, maybe I should have been more concise up there and saved all the details for this section. TLDR: PerfectBot works amazingly, it will answer chats and emails which is not common (most chatbots only work in chat channels), it's consistent, reliable, easy to train, and the people behind the AI are top notch. It's the best customer service upgrade I've done since installing Gorgias in 2023 and it has taken my company's customer experience to levels we've never even considered to be possible, with 24/7/365 coverage that actually gives our customers really accurate, detailed answers - better than what 90% of my human agents over the years have been able to provide. It's as knowledgeable as me, but available all day every day and it types faster than I can type. Everyone can freak out about AI taking over, I hope it does. I've been answering the same questions for 15 years and worked in retail for about 20 years before that, I'm burned out. Let AI handle this stuff so you can focus on other tasks like growing the company or making it more efficient in other ways. This kind of AI is immensely helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that PerfectBot will work with multiple channels in Gorgias, and using multiple ecommerce platforms. I originally started with PerfectBot because Gorgias rolled out their AI Agent but it is only available if you have a Shopify store. I have been on BigCommerce, it's a much better platform for many reasons, and didn't want to switch to Shopify just to get AI Agent. I found PerfectBot and it's been the most amazing, helpful thing I've ever done for customer service. I've hired dozens of people over the last 15 years, all of the time I put into training them and then they end up leaving eventually. People get sick, they have kids to pick up, etc. PerfectBot is just on, 24/7, no issues, and the information it provides customers is always accurate because it only tells customers information that I have provided to the AI. Bad info can cost a lot of money and hurt our reputation as a business, so this feature alone is worth having AI customer service as the first point of contact. It's smart enough to know how to bow out of certain questions and redirect those tickets to live agents. It has cut down on my time answering repetitive tickets so much, I'm talking hours per day. And I've only been using PerfectBot for a few weeks now. It will get smarter over time. Also the tech support/customer service from PerfectBot has been great. I have worked with [sensitive content hidden] more than anyone else but everyone I've talked to has been polite, quick to respond, and helpful. They really know what they're doing.

Cons:

The only thing I don't like is the PerfectBot widget on the right side panel in Gorgias. I keep deleting the widget, it keeps coming back. It's not useful to me so I'd rather it just not be there. That's literally the only con I can come up with - everything about PerfectBot is awesome, and I'm pretty picky with this stuff.

Reasons for choosing PerfectBot

AI Agent only works with Shopify stores and I absolutely hate Shopify's backend, it's dumbed down so much that it's almost not useable for me without adding a ton of apps - and then it still doesn't work as well. Their checkout is the best but everything before that sucks. So I didn't want to leave BigCommerce just to get AI Agent. I'm very thankful that PerfectBot works with BigCommerce AND works on email channels as well as chat. It's everything I could hope for.

Stephany B.

Verified reviewer

Consumer Electronics

2-10 employees

Used daily for less than 6 months

Reviewed July 2024

Provide customer support 24/7 and improve customer satisfaction!

So far, we love this tool and we are optimistic about all of the new features PerfectBot's team is working on. We have also seen an improvement on our chat tickets in terms of customer satisfaction which is why we decided to implement this tool on our website.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love the fact that we can update the Bot's knowledge easily and that the PerfectBot's team is always ready and willing to help. They provide great support and have made it a pleasure to work with.

Cons:

The only aspect that I think PerfectBot needs to improve is the ability to update it's knowledge automatically. For example: If you are selling products on your website and you release a new product launch, you'd have to update the bots knowledge about said product manually. Granted this process is simple. However, it would be ideal if the Bot can learn this information automatically based on the information that is currently published on your website.

ASTRID D.

Verified reviewer

Cosmetics

2-10 employees

Used daily for less than 6 months

Reviewed May 2024

A good start

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The contact with the team, their proactivity, the onboarding during the trial period

Cons:

Only available in english, waiting for the tool to be multi lingual

Jennifer B.

Verified reviewer

Logistics and Supply Chain

2-10 employees

Used daily for less than 6 months

Reviewed May 2024

Beyond impressive

Our staff were overrun with emails and messages. The chatbot took over 50% of the workload off the team. Highly recommend.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Super easy to get going, I was shocked at how good the responses were on chat. The learning development was minimal as well, which made our lives easy and limited time required to get it rolling out.

Cons:

Nothing, it’s everything you need and more.

Morgan P.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for free trial

Reviewed June 2024

We are so Happy with our PerfectBot!

The team was so helpful at explaining each step and with our whole team. They were prompt with communication and patient with teaching our whole team.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

How easy it was to use and how it sync-ed up perfectly with gorigas! The team was great to work with and so helpful each step along the way.

Cons:

Nothing I can think of right now. There as been nothing negative.

Anna K.

Verified reviewer

Apparel & Fashion

11-50 employees

Used daily for less than 12 months

Reviewed March 2024

Great Addition To Our Customer Service Team!

The entire team is very pleased with the outcome of the PerfectBot thus far. We were able to reduce the overall first response time to 7 seconds and the resolution time to 4 hours.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We were mainly convinced by the PerfectBot's ability to handle first-time requests and close the majority of chat tickets coming in before they get to our customer service team.

Cons:

Whilst the customer service is outstanding, the system behind it can still use some development: E.g. easier data entry and a proper dashboard.

Showing 1 - 6 of 6 Reviews