Provide Support 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Provide Support

4.6

(28)

Pricing

Starting at $24.00 per month

About Provide Support

Provide Support is a hybrid live chat and real-time website visitor monitoring solution that helps support teams in organizations to manage chat invitations, push pages, call transfers, canned answers and more. The solution can either be accessed via web browsers or deployed on-premise.

Key features apart from real-time visitor monitoring include customization and branding, native operator consoles, spell checker, auto-changing chat icon, multilingual support and web page push capability. Provide Support is suited for a wide variety of business sizes and industries such as insurance, pharmacy, real estate, travel and web designing and hosting.

Additionally, Provide Support includes live chat features, like agent-to-agent chats, the ability to transfer ongoing chats between agents, automatic emailing of chat transcripts and supports integration with Google Analytics. iOS and Android are both supported.

Services are offered on a monthly subscription basis that includes support via email, product videos and live chat.

Provide Support Screenshots

Provide Support Pricing and Plans

Starting price: $24.00 per month

Free Trial

Free Version

Trial

$0.00

per user, one time

Plan includes:

Benefit From Using Advanced Chat Functions
Engage Your Visitors
Equip Your Agents
Make Your Chat Safe and Secure
Manage Your Team and Workflow
No Credit Card Needed
Set up Your Live Chat Widget
Unlimited Seats

Small Business

$24.00

per user, per month

Plan includes:

1 Seat
Benefit From Using Advanced Chat Functions
Engage Your Visitors
Equip Your Agents
Free Branding
Make Your Chat Safe and Secure
Manage Your Team and Workflow
Set up Your Live Chat Widget

Corporate

$53.00

per user, per month

Plan includes:

3 Seats
Benefit From Using Advanced Chat Functions
Engage Your Visitors
Equip Your Agents
Free Branding
Make Your Chat Safe and Secure
Manage Your Team and Workflow
Set up Your Live Chat Widget

Enterprise

$108.00

per user, per month

Plan includes:

10 Seats
Benefit From Using Advanced Chat Functions
Engage Your Visitors
Equip Your Agents
Free Branding
Make Your Chat Safe and Secure
Manage Your Team and Workflow
Set up Your Live Chat Widget

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Provide Support Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Provide Support
Customizable Branding
Offline Form
Proactive Chat
Real-time Consumer-facing Chat
Real-Time Monitoring
Reporting/Analytics

Provide Support Integrations

Shopify

WordPress

Joomla

OpenCart

Mailchimp

PrestaShop

See all 14 integrations

Provide Support User Reviews

Overall Rating

4.6

Ratings Breakdown

68%

25%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.8

Functionality

4.3

Have you used Provide Support and would like to share your experience with others?

Craig G.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed January 2018

Great value for product.

A great contact tool for following up on customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Works consistently well. Except for a few issues mentioned below, the response time is pretty good. I'm rethinking some strategies to try and capture some abandoned website users.

Cons:

I do wish they would get a better way to import a text file to populate the canned response file but it still is a great value. Looking forward to the release of the statistics module. I've been waiting for a fix to it. It was a great reporting mechanism when it worked.

Vendor Response

Hi Craig. Thank you for taking your time for the review and for choosing Provide Support Live Chat as your customer support solution. We appreciate all the given feedback and we are glad that the tool helps you make conclusions and work towards new strategies. We work on new features and will soon present them to our customers. Best regards, Provide Support Team

Replied January 2018

Peter R.

Verified reviewer

Sporting Goods

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Good, simple chat program

Provide support is exceptionally easy to use for a customer service agent which is the primary reason we chose to use it. The well designed chat console enables our representatives to handle more chats simultaneously while maintaining high standards of service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The no-nonsense interface makes it easy for CSRs to conduct multiple chats without anything slipping through.

Cons:

I would like to have an automatic chat prompt with trigger options based on page depth and time on site. I would also like an option to integrate Provide Support with our ticketing system and CRM to better tie chat sessions with customers and orders as well as making it easier to find customer info post-purchase.

Reasons for switching to Provide Support

We were with Provide Support for years and tried moving to xSellco in order to integrate chat into our ticketing system but we found their chat product lacking in features that we need to run efficiently.

Vendor Response

Thank you for your kind review, Peter. We really appreciate you taking the time out to share your experience with us. We will inform our developers as for these features you mentioned. Sincerely yours, Provide Support team

Replied August 2019

Verified

Reviewer

Sporting Goods

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed August 2019

Basic Live Chat Tool

We are an ecommerce site that needs to have a way to communicate in real time with customer. Provide Support allows us to do that.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

We love that Provide Support allows us to have a live chat option on our site. We previously didn't have one and now we do. There is nothing particularly flashy or great about it, but it does a good job.

Cons:

This kind of goes in hand with what I said above, but there isn't anything out of the ordinary that Provide Support does. Chat features are minimal, but they work. The backend workbench for our customer support team gets the job done without being overly complex.

Vendor Response

Thank you very much for your review!

Replied August 2019

Justin B.

Verified reviewer

Law Practice

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Great Product *But...*

Wonderful save for the UTM issue that (when we called to ask if it was fixable) is a deal-breaker. We'll miss you.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The level of functionality is staggering. I love it. I wish we could keep it at my company however we cannot because...

Cons:

...Your product drops UTM codes from Google Analytics, which is crucial to our being able to track our marketing efforts. We sadly have to drop your product for one that is extremely well-known and used by huge enterprise-level companies, but doesn't do half of what Provide Support can do in way of customization and back-end user friendliness.

Reasons for choosing Provide Support

Cost and functionality.

Reasons for switching to Provide Support

Cost and functionality.

Vendor Response

Hello, Justin! Thank you for your review. We need more information on how you want to use the UTM codes. Could you please contact our support chat and provide the details? We will gladly help you. Sincerely yours, Provide Support team

Replied August 2019

Don B.

Verified reviewer

Textiles

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Great Customer Chat Software Packed with Features

I needed a way to monitor traffic and communicate with customers more efficiently so convert traffic to sales. Provide Support does with easily and does not cost too much to operate from month to month.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how easy it is to set up and use the software. Integration with our web host was quick and simple. I am able to monitor traffic on the site as well as communicate with my customers anytime as I have it on my desktop as well as Ipad and Iphone.

Cons:

I wish it would have a timer setting so that I can have myself available during certain hours. If you walk away from the desk (which i am contantly doing ) and forget to mark away or log off then you can miss the chats

Reasons for choosing Provide Support

Provide Support is one of the best customer support programs that is easy to set up and customize. Integration is simple and it has many platforms you can use to chat with your customers

Reasons for switching to Provide Support

Cost and features

Vendor Response

Thank you for your positive review, Don! We really appreciate you taking the time out to share your experience with us. There is an idle detection feature with the desktop Console. It can switch to Away automatically after X mins of mouse/keyboard inactivity. Set a timeout in the Console menu Tools / Options / General Regards, Provide Support team

Replied August 2019

Tim B.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2018

Great chat software that is both easy to use and user friendly

Customer support that is always available and helpful. Easy to use software that was very user friendly when implementing. Custom reports that help me track our ROI and performance.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that this software is very easy to implement and get started very easily. All of the agents I have that use this feature are able to get trained in a short amount of time which really helps our team save time and money in training. I like the different options when it comes to customizing things to my specific needs based on client feedback and preferences. I like that customer support is very friendly, knowledgeable, and helpful whenever I have issues arise that I am not able to figure out on my own.

Cons:

I wish there a more modern user interface that was a little more polished, but I like what we use currently. There is always room for improvement and I think this is one area that could be worked on.

Vendor Response

Hi Tim, Thank you for taking time to leave a review about Provide Support Live Chat. We appreciate your comments and a remark regarding the user interface. We are working on updates and improvements. We are glad that our customer support team serves you well. Thanks again. Regards, Provide Support Team

Replied January 2018

Leonard C.

Verified reviewer

Retail

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

An integral part to our customer support and sales workflow

We started using live chat to see whether we could help customers on our site. Over the last few years it has grown to be an integral part of our customer support and sales communication. Many customers prefer chatting online instead of using the phone but prefer real time communication. This, coupled with the simple but effective interface that Provide Support offer has made it a real success for us. Provide Support's own staff have been extremely helpful over the years, helping us implement and use their system effectively.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use and provides plenty of features for our staff to use. The transcripts that are emailed after are helpful and the data protection has been carefully thought about.

Cons:

Not as much control over filtering out certain visitors, such as by country, that we would like.

Reasons for choosing Provide Support

The support, software and the pricing

Vendor Response

Thank you for your positive review, Leonard! We really appreciate you taking the time out to share your experience with us. We are currently working on the feature you mentioned. This update will be ready in a month. So we hope Provide Support Live Chat will be more helpful for you. Regards, Provide Support team

Replied August 2019

Paul P.

Verified reviewer

E-Learning

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

They provide an excellent web site chat and customer support product

This is a very innovative company I have done business with for over 10 years. They provide an excellent web site chat and customer support product for enhancing any small company's web customer service and sales operation. It is an affordable price and comes with quick and responsive client service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They provide an excellent web site chat and customer support product for enhancing any small company's web customer service and sales operation. It is an affordable price and comes with quick and responsive client service.

Cons:

Nothing negative to write about. Experience in product use and client service all positive.

Deb H.

Verified reviewer

Business Supplies and Equipment

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2019

Glad we chose Provide Support Live Chat

Overall our experience with Provide Support Live Chat has been very positive. I believe that all of our Operators find the system easy to use. There was a fear of using Chat in the very beginning, but I don't think that exists anymore.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

1. Simplicity in setting up Operators/Users. 2. The 10-Day Free Trial was a great opportunity to test out the system. 3. Lead time for setup was minimal. 4. I like the ability to receive the off-hours or off-line email. 5. I like the quality of the Transcripts.

Cons:

1. For me, it wasn't entirely intuitive. 2. I found that adding a customizable graphical button on our web-page was challenging. I still have not done that yet. 3. No Analytics/Reporting. I have to manually look at all the transcripts to add up calls/chats per Operator.

Reasons for choosing Provide Support

We chose Provide Support Live because of it's current integration to our software system; and it's basic ease in getting setup and active quickly.

Vendor Response

Thank you for your kind review, Deb. We really appreciate you taking the time out to share your experience with us. When you face any challenges, please don't hesitate to contact our support team. We will gladly help to solve your issue as quickly as possible. Our support team is available 24/7. As for the Analytics/Reporting - we are currently working on that feature. Sincerely yours, Provide Support team

Replied August 2019

Lisa H.

Verified reviewer

Education Management

Used daily for less than 12 months

Review source

Reviewed January 2018

Easy to use interface. Intuitive to new users.

I get to talk to my customers and help rectify any problems or concerns they may have.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was apprehensive about using this chat platform as I had never used one before. It is simple and easy to learn. The icons are clearly understandable. You can see who is online and available as an operator. It shows when someone is typing which is so helpful. You know that someone is replying. I was very happy to learn this program and use it at work.

Cons:

I would love a little more color and perhaps photos so they can see who they are talking to. It's a great platform, but could use a little updating in style and colors. The functionality is fantastic, no improvements needed there.

Vendor Response

Hi Lisa, We appreciate your review and we are happy that our product serves you well. Thank you. Regards, Provide Support Team

Replied January 2018

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