optimise-it 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

optimise-it

5.0

(1)

Pricing

Starting at €199.00 per month

About optimise-it

X-Livechat is a solution from Value Added Services (formerly optimise-it) within the Ströer X Group.

X-Livechat is an open and modular live chat software with omnichannel integration. The chat solution organizes, scales, automates and analyzes processes in customer service, sales and human ressources.

Individually configured functions also address specific company requirements and make customer communication more efficient – while increasing customer satisfaction.

optimise-it Screenshots

optimise-it Pricing and Plans

Starting price: €199.00 per month

Free Trial

Free Version

Entry

€199.00

per month

No plan information available

Business

€699.00

per month

No plan information available

Enterprise

€1,599.00

per month

No plan information available

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optimise-it Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of optimise-it
Activity Dashboard
API
Collaboration Tools
CRM
Customizable Branding
Email Management
Geotargeting
Interaction Tracking
Offline Form
Proactive Chat
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Monitoring
Reporting/Analytics
Screen Sharing
Surveys & Feedback

optimise-it User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used optimise-it and would like to share your experience with others?

Praveen K.

Verified reviewer

Consumer Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Real Person - Online Chat Suite since the beginning of globalization of Web Chat services

I have been using it for last 12+ years when the big organizations started launching Web chat processes. This suite is very easy to use with all amazing features that allow you to deals with your clients. This is also very easy to train to the peers and the individuals that are new to this suite.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the multiple chats feature which enables you to communicate with multiple customers simultaneously

Cons:

Although disconnection in middle of a chat session is an exceptional case with this suite, but it impacts the reputation of the service provider

Showing 1 - 1 of 1 Reviews