Patient Communicator 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Patient Communicator

4.8

(32)

Pricing

Starting at $299.00 per month

About Patient Communicator

Total Recall Solutions’ Patient Communicator is a cloud-based patient engagement solution that provides medical and healthcare facilities functionalities that help them to manage their interactions and engagements with the patients. The solution includes an automated messaging platform, a recall wizard, two-way texting compatibility and an online scheduler.

With the automated messaging system, practices can send appointment confirmations and reminders to patients via email, text messages or voicemails. Custom email templates are available for different practices such as dental, podiatry, chiropractic and more. The solution also provides a two-way texting platform, so that office can send personalized patient texts and patients can respond accordingly.

The online scheduling feature allows patients to log in and schedule their appointments based on their pre-defined search criteria. For patients who continuously log in, book appointments and cancel them, Patient Communicator allows practices to block and black-list them.

Support is available via phone, email and other online resources.

Patient Communicator Screenshots

Patient Communicator Pricing and Plans

Starting price: $299.00 per month

Free Trial

Free Version

Basic

$299.00

per month

No plan information available

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Patient Communicator Features

Popular features found in Appointment Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Client Database
Group Scheduling
Mobile Access
Online Payments
Recurring Appointments
Reporting & Statistics
More features of Patient Communicator
Appointment Scheduling
Calendar Sync
Call Reminders
Confirmations/Reminders
Contact Database
Customizable Branding
HIPAA Compliant
Multi-Location
Online Booking
Payment Reminders
Rescheduling
SMS Reminders
Social Media Integration

Patient Communicator User Reviews

Overall Rating

4.8

Ratings Breakdown

81%

16%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.9

Functionality

4.5

Marie M.

Used daily for less than 12 months

Review source

Reviewed November 2017

Very helpful especially for only having 1 front desk person

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ease of the program and can set it basically on auto pilot and not worry about the system not doing its job. It has freed up time for me to work on other projects. The templates are wonderful and enough to choose from that fits our dental office needs. It is also nice that there is way to communicate with our patients even after hours. Are patients love the text feature since we all know how much easier it is to text while you are at your job then trying to answer a phone call.

LINDA P.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Best Communication for office and patients

My experience with Patient Communicator has been awesome. Never a bad experience. Love it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the ability to send and receive text.

Cons:

What I like least is the ability to only see 2 messages at a time on the mobile app

Reasons for choosing Patient Communicator

Ease of use, text abilities,price, and the explanation from the rep.

Reasons for switching to Patient Communicator

Product no longer compatible

Trina W.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Optional Review

Satisfied. My support person, [SENSITIVE CONTENT HIDDEN], is always quick to respond with any issues I may reach out for help with!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of literally communicating back and forth with patients

Cons:

How to set up a template from scratch for emails

Vendor Response

Thank you for your excellent feedback Trina. We are indeed working on making our email template functionality more user friendly, scheduled for release at the end of 2020. We'll be sure to inform you when it is ready to be launched!

Replied July 2020

Robert H.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Patient Communicator has taken a huge load off my shoulders

I don't know how I would have been able to communicate with all my patients during Covid-19 without Patient Communicator.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1) It is packed with useful features (e-mail, text, recalls, scheduling appointments to name a few) 2) The dashboard makes it very easy to use and to access. 3) It has a huge number of beautiful e-mail templates, and they are all customizable. 4) It interfaces with my practice management system (Open Dental) seamlessly 5) Customer support is excellent. 6) Patients can go online and schedule their own appointments without tying up a staff member. 7) Patients love it, especially the computer savvy ones. 8) All messages are stored on their servers, and the program is web-based, so you can access it from anywhere. You don't have to be in your office to retrieve messages. 9) All communication history is saved and easy to access. 10) You can send the same message to multiple patients at the same time. 11) Easy to see unconfirmed appointments at a glance. I could go on, but in summary, I like everything about.

Cons:

There aren't any features I don't like. One new feature that might be nice would be integration with voice calls.

Reasons for choosing Patient Communicator

Didn't consider any other programs when I first signed up with Patient Communicator 4-½ yrs ago. Didn't have to. It covered everything I needed.

Vendor Response

Dr. Hersh, thank you so much for your incredibly detailed and overwhelmingly positive review! We're so happy and proud that we have and are still achieving our company's goal with your practice - to make the staff's lives easier, and to offer patients a superior experience. Thank you!

Replied July 2020

Hannah B.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Patient communicator review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s nice how customizable the options are. Customer service is always knowledgeable and can solve most problems quickly. The program itself rarely has bugs.

Cons:

While most features are easy enough to use, others seem near impossible without the help of customer service. Things could be more user friendly. It can also be very frustrating when a patient wants to opt out of messages and it can’t be completed within practice director by unchecking the allow sms button.

Vendor Response

Thank you Hannah for your review and for your very valuable feedback. You really hit the nail on the head - our focus has always been to make sure we provide a robust and reliable communications solution and to back it up with the best customer service. Because of feedback like yours, we've recently placed an extra focus on making sure the system is also user friendly. You will soon see the results in our upcoming releases!

Replied July 2020

Alicia C.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Large Optometry Practice

Overall, we appreciate how quickly it updates with our Practice Management System and how quickly customer service responds to our requests.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love that his program ties directly to our scheduling system and updates immediately by writing directly to our EHR system.

Cons:

The navigation is not real intuitive and the texting functionality seems limited as we are not able to attach photos.

Reasons for switching to Patient Communicator

The most important thing to us was the immediate online schedule blocking and it is probably the only feature keeping us with them at the moment.

Vendor Response

We're happy that you appreciate the customer support and real-time integration that enables almost instant writeback. We're currently working on developing our MMS messaging that will soon enable you to attach images to your messages.

Replied July 2020

Denise M.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Easy to Use and A Time Saver

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use as I have limited understanding of technology. It also makes confirming patients fast and simple as usually at least half of our patients confirm through this software. We also use this to contact patients that don't respond to phone calls, using this software to text and email them.

Cons:

The only problem I have ever had is the limit of characters on a text message, simply typing out the name of our office uses up a large portion of the limit. This makes our text messages sound a bit pointed sometimes as the messages must be short and concise, which you may be able to tell from this review, I am not.

jacob t.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

Saves us time we can spend with patients

we never realized how much time is spent calling patients and waiting to leave messages, its great being able to utilize that time for patient care instead.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our favorite part of the software is the ability to take work load off of our staff and have a robot do it for us!

Cons:

The software works great i just wish they could add even further integration with our practice management software so we don't have to use a separate website to reply to patients

Reasons for choosing Patient Communicator

Patient communicator offered to let us do a month to month contract and didn't force us to lock into a product for a year when we were unsure about how useful it would be to the office.

Katie S.

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Customer for life

Our online scheduling has made it so much easier for staff to focus on the patients that are in the office, rather than spending a few minutes per patient scheduling over the phone. During covid, the fact that our patients can text us that they've arrived cuts down on unnecessary phone time as well! The automated reminders and eyewear ready notices allow us to function with a much larger patient base than we could handle otherwise. Very grateful to have this technology at our fingertips!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customization across all platforms has been wonderful. Whenever we've encountered a "I wish this software could do x," we either find that it's already an option, or the developers make it happen for us!

Cons:

I do wish that we could text our patients using our office phone number, although that hasn't created any issues for our patients or staff thus far!

Reasons for switching to Patient Communicator

Expense, limitations on online scheduling capabilities.

lucy w.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Great way to communicate with patients.

We have had great experience with them. Always very helpful when we need help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Like the easy way to get confirmations of patients as well as email and talk directly to them.. Also like being able to get messages to all patients.

Cons:

Only one thing that we would like if we could leave messages for patients to take premed before appointments . And Identify our office on calls patients don't like that it comes from a number with no name.

Reasons for choosing Patient Communicator

Better communication with the sales staff. And personal approach for patients.

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