ShiftCare 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ShiftCare

4.6

(144)

Pricing

Starting at $8.00 per month

About ShiftCare

ShiftCare is a comprehensive home care agency software designed to streamline your operations and enhance efficiency. Our platform is available as both a web-based platform and a separate mobile app for caregivers, ensuring flexibility and convenience for your entire team.

With ShiftCare, you can effortlessly create and manage shifts, ensuring your team is always where they need to be. The software enhances communication and coordination among your caregivers, improving the quality of care provided to clients. You can upload and organize care notes, progress reports, and other essential documentation in a secure, centralized location accessible from any device.

The client management feature allows you to keep track of client details, care plans, and medical histories to ensure personalized and attentive care. Our robust invoicing tools streamline your billing processes, making it easy to generate and send invoices, track payments, and manage financial records. Additionally, ShiftCare helps you maintain compliance with industry standards and regulations through detailed reporting and documentation features.

Integration with payroll systems simplifies payroll processes, reducing a...

ShiftCare Screenshots

ShiftCare Pricing and Plans

Starting price: $8.00 per month

Free Trial

Free Version

Basic

$8.00

per user, per month

Plan includes:

Submit Progress Notes
Manage Team Availability
Time & Attendance
Caregiver App
Staff Scheduling

Professional

$13.00

per user, per month

Plan includes:

All Basic Features
Generate Invoices
Job Board
Advanced Staff Rostering
Teams

Premium

$20.00

per user, per month

Plan includes:

All Pro features
Custom Forms
Advanced Incident Management
Client Signatures
Publish Shifts
Track Client Funds

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ShiftCare Features

Popular features found in Scheduling
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Sync
Customer Database
Group Scheduling
Mobile Access
Reminders
Self Service Portal
Timesheet Management
More features of ShiftCare
Absence Management
Access Controls/Permissions
Activity Dashboard
Activity Tracking
API
Appointment Management
Assessment Management
Attendance Tracking
Authorization Tracking
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Cancellation Tracking
Caregiver Management
Care Plan Management
Case Management
Case Notes
Charting
Chat/Messaging
Claims Management
Class Scheduling
Client Chart Audit Tools
Client Database
Client Management
Client Portal
Clock In/Out
Communication Management
Compliance Management
Confirmations/Reminders
Contact Database
Contact Management
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Document Storage
Drag & Drop
Electronic Signature
Email Reminders
Employee Management
Employee Portal
Employee Scheduling
EMR/EHR
Facility Scheduling
Faculty/Staff Management
Financial Management
Forecasting
For Healthcare
For Long Term Care
Forms Management
GDPR Compliance
Generative AI
Geriatric Care
Goal Setting/Tracking
GPS
Group Notes
HIPAA Compliant
Home Health Care Management
Incident Management
Invoice Management
Lead Management
Live Chat
Medical Billing
Medical History Records
Medication History
Medication Management
Messaging/Shift Dispatching
Mobile Alerts
Monitoring
Multi-Factor Authentication
Multi-Location
No-Show Tracking
Online Scheduling
Overtime Calculation
Patient Communications
Patient Engagement
Patient Management
Patient Records Management
Payroll Management
Personalization and Recommendation
Physician Management
Point of Care System
Predictive Analytics
Progress Notes
Progress Reports
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-time Scheduling
Real-Time Updates
Records Management
Recurring Appointments
Reporting & Statistics
Resource Scheduling
Role-Based Permissions
Room Booking
Scheduling
Shift Scheduling
Shift Swapping
Sick Leave Tracking
Skills Tracking
SMS Messaging
Staff Management
Surveys & Feedback
Task Management
Task Progress Tracking
Task Scheduling
Team Notes
Third-Party Integrations
Time Clock
Time Off Requests
Time Tracking by Client
Time Zone Tracking
User Management
Vacation/Leave Tracking
Visit Verification
Workflow Management

ShiftCare Integrations

Xero

Integration rated 4.6 from 34 reviews

Viventium Software

QuickBooks Online

MYOB Business

Employment Hero

HubSpot CRM

See all 9 integrations

ShiftCare User Reviews

Overall Rating

4.6

Ratings Breakdown

73%

20%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.7

Functionality

4.4

Daniel M.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 12 months

Review source

Reviewed October 2024

Highly Effective, Well-Priced Platform with Excellent Support and Room for UX Improvements

ShiftCare has streamlined our business operations, reducing admin time and errors significantly. The customer support is excellent, and the frequent updates ensure the platform continues to improve. While some UX and mobile features could use refinement, the overall experience has been positive, and I’d recommend it to others in the support industry.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ShiftCare offers transparent pricing, flexible user management, and seamless Xero integration. The platform’s responsive customer support and regular improvements through a semi-public roadmap are standout features, making it highly user-friendly and efficient.

Cons:

While ShiftCare is a robust platform, there are some areas that need improvement. The lack of a dedicated mobile admin app and a non-responsive website can make it difficult to manage tasks efficiently on the go. Certain UX issues, such as the awkward date picker and limited flexibility in scheduling shifts (e.g., only allowing 15- or 30-minute increments), slow down workflows. Managing recurring shifts could be smoother, as it currently requires excessive clicking through the month picker. There are also inconsistencies, such as the inability to bulk-edit kilometre pricing and the poor handling of split shifts, which don’t reflect correctly in the carer app or timesheets. Additionally, minor but noticeable issues—like formatting errors with Xero integration, the lack of automatic syncing with Xero for staff details, and small bugs in the mobile app—make ShiftCare feel less polished than it could be. Improving these areas would make a big difference in daily usage.

Reasons for choosing ShiftCare

Transparent, affordable pricing; much more responsive pre-sales team; Xero integration; met our admin needs; good feature set

Reasons for switching to ShiftCare

Payroller's mobile app was significantly buggy, had poor cross-platform development, and very feature-limited.

Vendor Response

Thank you very much for your detailed review Daniel. We appreciate your feedback!

Replied October 2024

Jackie M.

Verified reviewer

Individual & Family Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

NDIS Providers need Shiftcare!

overall, we could not operate without Shiftcare, so very useful. Our rosters are a live and moving document, and Shiftcare can be operated in real time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The rostering, billing and staff management are all very good. When you first start out you think you only need the bare minimum of features, however, you quickly realise you need to much more of what is available.

Cons:

some different levels of purchased use. Most businesses would need to be able to roster and bill for NDIS and have staff management. Anything to do with those things should be available for two top teers of purchase. Maybe SIL etc should be in the top level purchase.

Reasons for choosing ShiftCare

appeared to be more geared to NDIS industry and therefore more features important to our business

Reasons for switching to ShiftCare

required a better scheduling system that was not as complicated.

Vendor Response

Thanks so much for the thoughtful review! We’re thrilled to hear ShiftCare has become such an essential part of your operations - especially when it comes to live rostering, billing, and staff management. You’re right: once things get moving, those “nice-to-have” features quickly become must-haves, and we’re proud to offer the tools NDIS providers really need. We appreciate your feedback around plan tiers too. We’re always reviewing how features are packaged, and your comments help us make more informed decisions to better support providers like you. Thanks again for choosing ShiftCare - we’re here to help make care simpler, every step of the way. The ShiftCare Team

Replied April 2025

Jason S.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 6 months

Review source

Reviewed November 2025

Big mistake in choosing Shiftcare

Extremely disappointing. I run a home care agency and was looking for reliable scheduling and client management software. ShiftCare sold a vision they couldn’t deliver. The product is unstable, support is unreliable, and the company’s integrity is questionable. I would strongly caution other agencies to look elsewhere.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The only positive was that the sales team seemed eager to help—at least before I paid the deposit. I heard from sales constantly leading up to contract signature. Shocker I know.

Cons:

ShiftCare completely overpromised and underdelivered. The onboarding was confusing and poorly supported. They misrepresented having a working public API, and once I raised concerns, their communication dropped off. They even called my personal cell multiple times for payment before onboarding, but once issues appeared, they vanished.

Reasons for choosing ShiftCare

Sales people told me what i wanted to hear in terms of functionality and how easy it would be to switch. All lies.

Reasons for switching to ShiftCare

I wanted more current technology and a better UX. I have gone right back to Wellsky though. Its so much better than Shiftcare. I never should have switched.

Zeb H.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2025

Good but needs some work

For an expensive product you’d expect more. Dedicated Management App/Client App/Staff App a must!! Then improving the design and correcting all the glitches would go a long way too!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Has a lot of scheduling options. Still a bit clunky there are a lot of features inside which could be tweaked which would improve the experience. Also the layout is a little old school. Not as modern as most tech platforms

Cons:

NO APP FOR MANAGEMENT. There needs to be a dedicated App for IPhone that allows for simple rescheduling and booking of staff and managing of the business. The App is just focused at a staff level. And there is also no proper communication channel and viewer for clients to see. A strong focus should go towards such as you can tell it’s just a “patch job” that’s been included to make it seem like it has the function. So you really need to design an App for staff, an app for clients and an App for management. Whether it’s seperate apps or within the same, it needs to specific designs around those 3 elements

Reasons for choosing ShiftCare

More focused towards NDIS management of clients

Vendor Response

We sincerely appreciate your time and effort to submit this review, we are building out all of the mobile accessible admin functions now, and launching key features in this area this week. I appreciate the other items and we will focus on those as well.

Replied May 2025

Claire G.

Verified reviewer

Individual & Family Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2025

Great system for scheduling and invoicing

A reliable system to manage staff and scheduling for NDIS providers. The customer service is excellent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it is not just a timesheet software but also a billing software and record keeping for workers and clients. Customer service on the chat function and availability of people on there is fantastic.

Cons:

Integration doesn't work as well as it could - it often drops things off. I still have to download and upload files to ensure integrity. Also, it's got very expensive for small to medium sized businesses.

Reasons for choosing ShiftCare

At the time Shiftcare was a reasonable price - albeit not the cheapest - for the features it had.

Vendor Response

Thanks for taking the time to provide your feedback. We would welcome the opportunity to hear from you in relation to which integration drops out, so that we can investigate and resolve - can you please contact our support team and escalate this issue? In relation to pricing - We haven't changed our pricing, it remains the same.

Replied May 2025

Kourtney-lee K.

Verified reviewer

Government Administration

11-50 employees

Used daily for less than 12 months

Review source

Reviewed May 2025

Dont bother with it, its expensive for what it is.

I hate it, im sick of the videos just write the dam instructions down and ill work it out. Im sick of asking for help on the system and trying to steamline a process for it when they keep updating the thing. I get passed around to get answers then when things are set up... another bloody problem, i have to double check and handle it all because of it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Able to have staff manage their documentation as well as review it.

Cons:

The bloody cost of it, per user when it should just be purchase the software and cya.

Reasons for choosing ShiftCare

I dident, I have astalty, im looking at moving over to them as soon as its done, shift care is crappy

Beatrice A.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2025

ShiftCare is a good scheduling App

Pretty good. The staff are very helpful, the seminars are useful and the help files are easy to access. Thank you!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very good support team. Quick and easy to get answers. The permissions are quite easy and set up is good.

Cons:

Sometimes the app is a little bit glitchy, but not too bad. The price is a little higher than I would like to pay.

Reasons for choosing ShiftCare

Unsure sorry. I can't remember. It was too long ago.

Vendor Response

Hi Beatrice, Thanks for the great review! We're glad the setup's been smooth and that our support team’s been helpful. Really appreciate your honesty about the app glitches and pricing, it's feedback like this that helps us improve. If you ever need anything, we're here for you! The ShiftCare Team

Replied June 2025

Cynthia P.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 6 months

Review source

Reviewed November 2025

Use anyone other than Shiftcare

I wish I had never met this company. Truly the worst business decision of my life. Stay away. You have been warned.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The UI is pretty good for a home health agency scheduling software and the price was attractive to me

Cons:

Everything. But my biggest issue is they over promise in the sales process and tell you they can do everything you want and then when you go live, it’s a complete utter disaster.

Reasons for choosing ShiftCare

I wish I hadn’t made the decision. I have regretted it ever since.

Reasons for switching to ShiftCare

I went back to WellSky. So much better as a product and company.

Kylie C.

Verified reviewer

Individual & Family Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

Best move we made as a business!

Wonderful! Answers are prompt whenever there is a question or issue. If something more complex arises, it is a great comfort to know we can always book an appointment with one of the experts

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. The program is built in a way that anyone can navigate. The information is easy to find when needed, and shift building is super simple. In app messaging is fantastic for compliance and prompt communication.

Cons:

Could do with more data availability and a few tweaks to make the workflow faster

Reasons for switching to ShiftCare

The program was too complex and buggy. The layout was not user friendly and it often took too long for replies when issues arose

Gerry G.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 12 months

Review source

Reviewed May 2025

Shift Care review.

Yeah, it's an ok system. Could be more straight forward - have to click too many buttons to do something which is annoying.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Sending SMS through it. Self explanatory system.

Cons:

Character limit on SMS No pop-up option for important information when clicking into a client profile. Limited tool for support coordination e.g budgeting, support planning and automated forms i.e services agreements, support plans. Too many areas where times are included when adding a shift i.e: billing, client and support worker times - just have all one time as this causes problems.

Reasons for switching to ShiftCare

ShiftCare was meant to be more user friendly. Manager made the decision.

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