Agilon One Donor CRM 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Agilon One Donor CRM

4.1

(46)

Pricing

Starting at $100.00 per month

About Agilon One Donor CRM

Designed to equip nonprofits with cloud technology to manage their organization, Agilon’s ONE donor management and customer relationship management (CRM) system offers best-of-breed solutions for fundraising, donor management and charity and event planning.

Beyond these capabilities, the software also includes integrated e-commerce and marketing and outreach modules that deliver email marketing, advocacy management and web content management tools.

Agilon's ONE is suitable for midsize to large nonprofits. Their clients include faith-based ministries and churches, health care and hospitals, public broadcasting organizations and international groups.

Keeping information conveniently in the cloud, Agilon’s offers a web-based deployment model. They also offer a mobile app for users to update and enter data even when they are away from their office.

Agilon's One also has a partnership to incorporate their solution into PeopleSoft’s Contributor Relations module. Support is available via phone, email or online web sessions.

Agilon One Donor CRM Screenshots

Agilon One Donor CRM Pricing and Plans

Starting price: $100.00 per month

Free Trial

Free Version

Basic

$100.00

per user, per month

No plan information available

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Agilon One Donor CRM Features

Popular features found in Donation Management
Campaign Management
Contact Management
Email Marketing
Event Management
Gift Matching Management
Grant Management
Mobile Giving
Online Giving
Payment Processing
Pledge Management
Receipt Management
Volunteer Management
More features of Agilon One Donor CRM
Accounting
Alumni Management
API
Calendar Management
Committee Management
Contact Database
Contribution Tracking
CRM
Donation Tracking
Donor Management
Dues Management
Email Tracking
Fundraising Management
Interaction Tracking
Member Database
Membership Management
Recurring Giving
Reporting/Analytics
Social Media Integration

Agilon One Donor CRM Integrations

Microsoft Excel

Google Analytics 360

Agilon One Donor CRM User Reviews

Overall Rating

4.1

Ratings Breakdown

33%

48%

15%

Secondary Ratings

Ease of Use

3.8

Value for money

4.2

Customer support

4.7

Functionality

3.9

Have you used Agilon One Donor CRM and would like to share your experience with others?

Tim C.

Verified reviewer

Entertainment

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

AQHA Review of Agilon One

Very satisfied with the Agilon One Donor CRM. The team at Agilon have been working together for many years and have been good partners with our organization.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The support staff at Agilon go to extraordinary lengths to enable your desired use of the product.

Cons:

A little rigid in terms of interfacing with other packages.

Lisa B.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Agilon One Review

Seamless integration with our financial system. This was a once a month manual process with our previous system. And the most important piece is the customer service we receive from the Agilon staff they are always prompt, knowledgeable and easy to work with when you call with questions. Always helpful in suggesting different ways to accomplish your goals.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The flexibility of the system. One was written for colleges and not for other non profits but we are able to adjust the look and feel of the system to meet our needs.

Cons:

All report writing has to been done on a higher level there is no way for daily users to create on the fly reports.

Reasons for choosing Agilon One Donor CRM

The integration with our chosen financial and logistics package requirements.

Reasons for switching to Agilon One Donor CRM

We where looking for and complete ERP system.

Kim R.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 12 months

Review source

Reviewed July 2019

Review

We are successfully sending emails that can be created and/or duplicated quickly and easily. Training others on the system is simple.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I mostly use the software for creating emails. I enjoy the ability to create email templates so we don't have to start from scratch every single time on an email. I occasionally use it to look up donor information.

Cons:

The email production software is a little clunky. It is frustrating that the page doesn't move with the user (the WYSIWYG tool bar) and dropping images into place can be a challenge. I also noticed when accidentally using "cntrl+S" to save, I lose all of my work and the page freezes. Please fix that! The email reports are also very cumbersome to look up when you have to know what date the email was sent to enter a range before you even can see the data.

Vendor Response

The HTML editor area should auto-fit the size of your content when you open the email edit page. You can also expand the area to any size desired by clicking and dragging the lower right corner of the editor area. With drag-and-drop images, you can right-click and copy an image, then place your cursor where you want the image to be and right-click and paste (or CNTL-V) to place the image there. The CNTl+S key combination activates the web browser's HTML page save function, which doesn't save your email content. Pressing the Enter key will save your data on any page. We'll research to see if we can catch the CNTL+S key combination to avoid this problem in the future. For reporting, if you click the Campaign Reports icon on the Campaign Dashboard or the Campaign Details screen, the Report From date will be default to the first day the campaign ran and the end date will default to the current date.

Replied August 2019

Pat M.

Verified reviewer

Higher Education

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Agilon - is this software for you

I feel that it's been easy to keep our data clean due to the checks and balances in place for data verification. The gift entry process is set up to easily accommodate batch imports which has made that process much quicker and easier to handle. Any problems that arise, their customer support team is more than happy to help you resolve, which is invaluable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The absolute best part about Agilon is the customer support. Always prompt and available for consult. Work diligently to provide answers to any question you may have. They have a wide variety of functionality, especially with report distribution and validation of new data coming into the system, which I truly love. Data entry processes are clean and easy to follow.

Cons:

If you don't have a dedicated IT staff, getting information out of this software is difficult at best. In our case, we used standard templates provided by Agilon for our data extraction which, because they weren't customized, gave us way too many fields of data to sift through to get the actual information we wanted. Selection Wizard overall seemed complex and confusing to me as an untrained computer user hoping to pull any type of lists on my own. Also, the process we use for issuing gift receipts requires that we manually keep track of which transactions have already been receipted, which I find cumbersome - if they could add a flag of some sort that would mark the donations already receipted so all we would have to do is pick up any unmarked donations each time we process the receipts that would seem to make much more sense.

Verified

Reviewer

Higher Education

1001-5000 employees

Used weekly for more than 2 years

Review source

Reviewed October 2018

Agilon Review

Overall, I really appreciate Agilon and it's capabilities. It is the best database software I have ever used, in spite of the anomalies I find from regular use. I would definitely recommend it to any large organization.

Ratings Breakdown

Ease of use

Functionality

Pros:

I appreciate the amount of data Agilon is able to catalog. As well as the structure of the interface. It is easy to read and to sort through, especially related to multi-year giving patterns, funds, etc.

Cons:

It is clunky. It takes a long time to sort between donors and to add multiple-similar Contact Reports/Proposals. I have found that I can create one "large" proposal for Board Members and add multiple donors to have proposal, but that is not very accurate. My example is as follows: 20 Board Members are invoiced for Dues ($1,500/BOV Member) totaling $30,000 - Rather than create one proposal "Invoiced for 2018-19 BOV Dues of $1,500" and copying that to multiple IDs, I have to create one $30,000 proposal and add multiple donors. In essence, it is the same, but I can see how that would get confusing down the line as no single member was solicited for $30,000 I have found similar inefficiencies with Contact Reports for multiple donors.

Jana M.

Verified reviewer

Higher Education

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

Agilon - a relational database is a relational database...but

I can't speak to the overall experience, but for donor relations, we're using the modules to tie up some important data points. For example, tying donor to fund to scholarship recipient will be very powerful for fundraisers who want to solicit for specific scholarship funds.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Agilon works for us because we are able to bolt on some home-made applications written by our IT department. It is entirely functional for most uses for OU fundraisers.

Cons:

The interface is outdated and not intuitive. There are some modules that are designed for very specific use, so we wind up using user variables to get what we need out of the product (I'm thinking scholarship and stewardship specifically). In other words, I think we hack Agilon to make it work for us. But we appreciate that it's not so proprietary that we are unable to tinker.

Misty W.

Verified reviewer

Higher Education

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Agilon ONE Donor CRM experience for Murray State University Office of Development

The leadership and support staff at Agilon are an amazing group of people to work with. They are friendly, and always willing to help out when an issue arises or to offer suggestions on ways to be more productive by using the software. The turnaround time for phone calls or emails regarding questions with the software are answered promptly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like the availability to house almost any type of data we wish to track in the system (biographical information, student info, family and business relationship info, wealth info, donor records, gift clubs, volunteer info, etc.) The database is very user-friendly and easy to navigate within the modules.

Cons:

There are several modules or features in the Agilon software that we don't utilize or subscribe to because they don't interact with other software platforms that other areas of our organization are under contract with at this time. We find it difficult sometimes to get other software to incorporate or "talk with" Agilon unless we have reports written specifically for that communication between systems.

Nirmal A.

Verified reviewer

Higher Education

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

A very good fundraising platform for Higher Ed

Reporting limitations aside, I am generally happy with the Agilon One product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Agilon One Donor CRM is designed for higher education and accommodates all fundraising and relationship management needs of organizations in this space. Data is logically organized and default configurations of the various profile screens that show constituent, prospect, and proposal information are easy to comprehend and rich in content.

Cons:

Access to underlying data at the database level is cumbersome. The "Push" type Crystal Reports integrated with the solution require SQL queries on the database as the native functionality of the Selection Wizard is extremely limited. "Pull" type CR reports similar to what Raiser's Edge offers would have made reporting significantly easier.

Verified

Reviewer

Education Management

1001-5000 employees

Used monthly for more than 2 years

Review source

Reviewed December 2018

Agilon One

As a back-end server administrator, most of my work involves setting up the servers and prepping them for Agilon. Agilon has been excellent customer service wise. If I ever needed to contact support, I honestly never recall leaving a message. If I did, I received a call within minutes. They administer and support the product fully and provide the infrastructure for us to build our database, application and email servers. Very good experience with Agilon.!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are a lot of features for Higher Education that Agilon One has that make it easy for integration with Alumni and major donors. We also have an interface that links our call centre application to retrieve database information from particular grad years so that we can target our alumni to be contacted. Easy to use, easy to integrate with Oracle. Vendor was exceptional in providing support, assistance, and migration to newer versions. Many modules such as events and relay which provide an internal way to email alumni without resorting to 3rd party mailing houses.

Cons:

it is fairly complex for staff to use in terms of if they sparingly use it, they may be slow or resistant to use it or use it properly. End users have a difficult time in adopting ANY system, so they tend to forward their data entry requests or even search / report requests to our data entry / reports team. It should be more self serve, however, in my organization there is a culture of laziness and pass the word to someone else.

Verified

Reviewer

Higher Education

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

Average product