Bonterra ETO 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Bonterra ETO

3.2

(15)

Pricing

Pricing available upon request

About Bonterra ETO

ETO is a cloud-based case management platform that helps manage data, share information and track work progress. Designed for large nonprofits, government agencies and community collaboratives in child services, health, human services, foundations, victim services and workforce sectors, it provides tools to track activities, collaborate with ease and make an impact on the growth of organizations.

Features of ETO include service planning, form building, outcomes measurement and management, workflows, approvals, alerts, system integration, configurable dashboards and class reporting. Its system integration tool allows users to share data and integrate between systems to automated file transfers and customize software using application programming interface (API). Additionally, the platform comes with service planning module, which helps businesses track and manage client data, program enrollments, cases and service delivery.

Support is extended via online portal and pricing is available on request.

Bonterra ETO Screenshots

Bonterra ETO Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Bonterra ETO Features

Popular features found in Nonprofit
Accounting
Campaign Management
CRM
Customizable Forms
Donor Management
Electronic Payments
Event Management
Fundraising Management
Grant Management
Membership Management
Registration Management
Volunteer Management
More features of Bonterra ETO
Activity Tracking
API
Authorization Tracking
Billing & Invoicing
Calendar Management
Case List Management
Case Management
Client Management
Graphical Data Presentation
Group Notes
HIPAA Compliant
Medical History Records
Patient Records Management
Referral Management
Reporting & Statistics
Task Management
Team Notes
Treatment Planning
Wait List Management

Bonterra ETO User Reviews

Overall Rating

3.2

Ratings Breakdown

47%

20%

27%

Secondary Ratings

Ease of Use

3.1

Value for money

2.5

Customer support

2.6

Functionality

3.3

John B.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed January 2018

Extremely Powerful and Scalable Product and Reporting

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Highly configurable. Can be implemented for any human services organization. Lots of configuration options. Reporting is as good as it gets. The built-in Business Objects Web Intelligence platform is as advanced of a reporting engine as you can get. Powerful add-on products.

Cons:

ETO is not for small organizations, nor organizations that lack the capacity to administer and report. It's an advanced tool that needs a competent administrator and report writer.

Julianna J.

Verified reviewer

Mental Health Care

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Will Suit Your Needs Once Learned Properly!

ETO has streamlined how and where documents are stored. This was the biggest challenge we faced as a company. With many documents such as releases, and informed consents, having these types of documents in one concise area was incredibly valuable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ETO had everything that our business needed to succeed. All sorts of documents can be made available here. This includes time sheets, tax information, beneficiary documents, company info, and access to company benefits both internal and external.

Cons:

ETO software was very easy to use, although it was oftentimes tricky to navigate. Finding certain places such as the time sheets or benefit information would be tucked in odd tabs. Thankfully it was easy to save frequently used options to a "Favorites" tab.

Reasons for choosing Bonterra ETO

We wanted something that would be the most stable and easy to use. Thankfully ETO met our needs and was also met with a supportive team of technical professionals available at a moments notice. They were unable to be matched by any other competitors.

Verified

Reviewer

Individual & Family Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

Poor support and very slow development. Not even browser neutral.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reporting is powerful. Home pages are customizable. User setup is granular and fairly straightforward.

Cons:

Addons are being developed, but the core functionality hasn't been updated in a long time. The interface is extremely clunky, and Internet Explorer is required - it's not browser neutral. Leadership has turned over a couple of times and they seem to have a lack of focus. 6 years ago they were the best software out there. Now, competitors have passed them up in features and functionality.

Laverne J.

Verified reviewer

Human Resources

51-200 employees

Used daily for less than 2 years

Review source

Reviewed October 2024

work well for me.

never had a system glich work for me my experience has been great the space provided to write notes, you can go back if there are errors great you can draft if need to great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the Simplicity of questions to answer to capture the accent of families.

Cons:

some questions were redundant, need more questions on youth an children. they are part of household. leave family with chooses and referrals or resources.

Verified

Reviewer

Used daily for more than 2 years

Review source

Reviewed February 2018

I was a database administrator for a non-profit which used this compan

Through their in-house training, I was able to learn a whole new skill-set involving business objects reporting. The agency I worked for was able to implement fully automatic dashboard reporting across the board.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customization of this software made it able to meet diverse needs. We were able to set up effective workflows to meet our agency's diverse needs from case notes and client progress management, homeless management information system requirements, academic/classroom areas, student behavior and progress management, and even medical services and health progress tracking. The company also provides their own tech support for admins and users, making it a one-stop shop for database needs. The best feature by far is the built-in reporting platform of Web Intelligence's Business objects.

Cons:

Customization can lead to strain on the agency database admin staff; it's a high-capacity product, and if the customer does not have the staffing and administration to manage it, things won't be successful.

Penny N.

Verified reviewer

Mental Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Worse customer service and very outdated NOT AN EMR!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was easy to learn and easy to train new staff

Cons:

The customer service is horrible. They always want more money to help resolve issues. Getting your clinical documentation when you leave is a nightmare and costly. They outsource customer service so you to have to pay a 3rd party.

Jesilynn P.

Verified reviewer

Primary/ Secondary Education

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

Never thought i’d miss it

Great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Used this for daily documentation from 2010-2019. I like how it was all together but separate for each student. I like the set up of the view/edit screen.

Cons:

Glitches. or sometimes you would been 1/2 + through an assessment and it would time out and wouldn’t save.

Amy F.

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2016

DO NOT USE. Very slow, deletes work, glitches daily.

We use ETO for a non-profit home visitation program and it is horrible. I cannot stand it and no one will do anything about it. Hopefully we will be switching software too because it is the bain of my existence and is one of the main reasons I am looking for a new job. ETO freezes, is slower than Moses, deletes your documentation without you knowing so you have to re-enter it, and I honestly have nothing good to say about it. I am not sure if it is the way our program is using it or if it is just the program itself but after seeing other reviews I am blaming the software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I see no pros to using ETO. There are better more efficient software programs out there to use.

Cons:

Slow Deletes documentation Freezes Glitches

Meredith D.

Verified reviewer

Individual & Family Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed October 2020

Easy to use. Very comprehensive

ETO has been a comprehensive platform for our program. We maintain all client data within it.

Ratings Breakdown

Ease of use

Functionality

Pros:

What I like the most is how user friendly it is. One can access areas of the software from multiple screens. It’s web-based which works really well for my team who are usually working in community-based settings.

Cons:

It takes some practice to build reports but luckily we have an admin who does this anytime we need to pull data. Existing reports are easy to run and export.

Sharisa M.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed March 2022

Hated it.

We used to use it for our transitional living program, but there was nothing about the features that was helpful. Just a place to put notes. Maybe they have upgraded and made changes since 2019, though. I was very happy to switch to One Step.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing. We only used ETO to enter notes.

Cons:

unattractive, not intuitive. It did not track anything significant for us and we had to keep a lot of files outside of ETO.

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