Keela 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Keela

4.3

(282)

Pricing

Starting at $125.00 per month

About Keela

Empower your nonprofit organization with Keela, the premier, affordable CRM platform designed specifically for the needs of the sector. With intelligent tools and guided decision-making, fundraisers will gain access to the information and insights you need to make informed decisions based on your data. With Keela's centralized contact database, detailed contact profiles, streamlined communication, and donation management, and powerful email marketing capabilities, you'll have everything you need to take your organization to the next level. And with no complicated add-ons or hidden fees, unlimited email support, and unlimited online training, Keela is the solution that's both accessible and scalable, with pricing based on the number of contacts in your database.

Keela Screenshots

Keela Pricing and Plans

Starting price: $125.00 per month

Free Trial

Free Version

Basic

$125.00

flat rate, per month

Plan includes:

Unlimited Online Training
Unlimited Email Support
No Transaction Fees
CRM
Donor Management
Volunteer Management
Membership Management
Automatic Receipts
Email Marketing
Reporting & Analytics

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Keela Features

Popular features found in Fundraising
Campaign Management
CRM
Event Management
For Nonprofits
Membership Management
Mobile Giving
Pledge Management
Receipt Management
Recurring Giving
Registration Management
Reporting & Statistics
Volunteer Management
More features of Keela
Access Controls/Permissions
Accounting
Accounting Integration
ACH Payment Processing
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Approval Process Control
Budgeting/Forecasting
Budget Management
Calendar Management
Campaign Analytics
Campaign Planning
Campaign Segmentation
Collaboration Tools
Committee Management
Communication Management
Contact Database
Contact Management
Contribution Tracking
Credit Card Processing
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Document Storage
Donation Tracking
Donor Discovery
Donor Management
Electronic Payments
Email Management
Email Marketing
Email Reminders
Email Templates
Email Tracking
Forms Management
Fundraising Management
Gift Matching Management
Goal Setting/Tracking
Grant Management
Interaction Tracking
Member Database
Multi-Channel Communication
Online Forms
Online Giving
Payment Processing
Personalization
Project Planning/Scheduling
Real-Time Analytics
Real-Time Notifications
Real-Time Reporting
Recurring/Subscription Billing
Reminders
Reporting/Analytics
Reporting/Project Tracking
Resource Allocation & Planning
Summary Reports
Task Management
Task Scheduling
Third-Party Integrations
Web Forms
Website Integration
Workflow Management

Keela Integrations

Stripe

Integration rated 5.0 from 11 reviews

PayPal

Integration rated 4.4 from 10 reviews

Mailchimp

Eventbrite

Gmail

QuickBooks Online

See all 11 integrations

Keela User Reviews

Overall Rating

4.3

Ratings Breakdown

45%

46%

Secondary Ratings

Ease of Use

4.3

Value for money

4.4

Customer support

4.5

Functionality

4.0

Josh D.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed October 2023

Keela for a small non-profit

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Keela just works. There are very few times where it doesn't work as it's designed, and the system is quick, responsive, and reliable. They are quick to push out new features.

Cons:

Nothing comes to mind - the things we were wishing for were solved within 1-2 years of product development.

Reasons for choosing Keela

It's a contemporary design with features that are developed more than free alternatives.

Sean S.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

“Essential Tool for Non-Profits”

Keela has truly transformed how we operate as a non-profit. It has allowed us to deepen our relationships with supporters while making fundraising and outreach much more effortless. The platform’s efficiency has freed up time for our team to focus more on mission-critical work rather than administrative tasks. Keela is a game-changer for any organization looking to maximize its impact.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about Keela is how intuitive and user-friendly it is. The platform is designed with non-profits in mind, making it easy to manage donors, track engagement, and streamline communications. The automation features save us time, and the reporting tools are incredibly insightful.

Cons:

It's a bit of a tricky setup with Sendgrid, and getting support is very hard unless you pay for it.

Reasons for switching to Keela

better interface and allowed us to manage our CRM better

Verified

Reviewer

Mental Health Care

Self-Employed

Used weekly for more than 2 years

Review source

Reviewed March 2019

-tech newbie

Previously 5

Ratings Breakdown

Ease of use

Functionality

Pros:

-many lists possible to make -adding tags to multiple people -allowing ways to mark interactions (phone, email, in person) -giving messages , tasks

Cons:

-unable to filter with multiple tags -hard for complete computer newbies -hard to make advertisements

Karl H.

Verified reviewer

Publishing

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed November 2024

Ease of Use/Clarity of Information

Overall, I have had a very good experience with Keela.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate that it is very easy to find information about individuals donors. The search function works the way I hope it should (put the name in and information pops up) and it isn't frustrating waiting for results. I also appreciate how I can quickly reach giving information for donors and see both recent and historical information without any trouble.

Cons:

I would appreciate a Keela app for my phone. I do a lot of donor visits and if I was able to look up information on my phone for a certain donor, that would be incredibly helpful. Also, streamlining reports creation would be helpful. As the leader of my org, I don't do a lot of report creation but when I must do it, it gets confusing very quickly. I am not sure how to make this better but it seems like it could be.

Reasons for switching to Keela

The previous software wasn't flexible enough for our needs.

Gloria K.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

The Best Customer Service

Really enjoy it, easy use, love the built in email marketing, event ticketing and fundraising

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service, donor tracking, reports

Cons:

Lack of donors being able to update their own payment info and track their giving history, as well as set reoccuring donations more specifically

Reasons for switching to Keela

Keela has far superior donor management, task assignment and note taking

Shira G.

Verified reviewer

Research

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

Great self-serve solution for small and new shops

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Keela is easy to use right out of the box, and comes with outstanding customer support for any kinks you may not be able to work out yourself. Importing our old data and onboarding the system was painless.

Cons:

Keela is currently lacking in good old-fashioned database functionality like linking consituents to each other and powerful list and query capabilities.

Reasons for choosing Keela

Keela was selected for considerations of cost and functionality

Adrian H.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2023

Keela is better than most

Keela is better than most of the other products we've utilized but there isn't really a wow factor when it comes to using this platform. It gets the job done but leaves you wanting for more.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Keela has a relatively clean interface with lots of features. They are continually upgrading which is very nice to know that there is a team committed to constant improvement.

Cons:

When there are issues, support is lacking and slow. Some of the integrations don't seem to work well and the payment portal, KeelaPay, doesn't work over 50% of the time.

Reasons for choosing Keela

It was in the sweet spot on price and features.

Reasons for switching to Keela

Limited support and deteriorating functionality.

Mackenzie D.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2020

A CRM that better fit our needs.

Keela and their team has been exceptional in their customer service and getting back with answers to my questions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Keela's features were designed with non-profits in mind (versus business-based designs from competitors) that allow for easier organization of newsletter campaigns, volunteers, and interactions with contacts.

Cons:

Keela 1.0 is rough around the edges in some aspects. For example, the e-blast editor is difficult to navigate on a laptop or smaller desktop screen as some text boxes or drop down menus get squished or pushed off screen, and pressing one wrong button could lead you to lose your work.

Reasons for choosing Keela

Intended for non-profit organizations, user friendly interface, friendly and helpful staff, and we got a deal on transferring data from our old CRM to Keela which was a huge bonus!

Reasons for switching to Keela

We weren't utilizing the features of CC and were looking for a better CRM to log interactions with our audience and colleagues.

Vendor Response

Thank you so much for your review, Mackenzie! We hope that Keela 2.0 has been a more user-friendly experience for you! Your team has provided great insight to our Support Team on additional features you are looking for in the system. This goes a long way in supporting our team in building an even more user-friendly platform! We appreciate your time and look forward to continuing to work with the team!

Replied February 2021

Liam E.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

Keela for Non-profit

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Keela software stands out for its user-friendly interface, making it easy for nonprofits like ours to manage their operations efficiently. It offers many donor management features, including tracking donations, managing contacts, and communications tools, all of which we use frequently. Additionally, Keela's timely customer support is always appreciated. The software also integrates easily with tools like QuickBooks and PayPal. Overall very pleased with Keela.

Cons:

One thing challenge I've had with Keela is its contact merging feature. While it does help identify and merge duplicate contacts, the process can be quite cumbersome. Additionally, once contacts are merged, they cannot be unmerged, which means I have to be very careful during the merging process.

Rameel A.

Verified reviewer

Religious Institutions

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2024

Keela as a Non-Profit (Mosque)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integreatted forms and communications feature has been my faviourte part of keela so far. In our previous setup we would be boucing between mailchimp, eventbrite and google forms, but now all of that has been collected in one place making it easy to use on a daily basis. It is also a huge benefit that we can add multiple team members to keela, this allows us to give employess access to only what they need to manage.

Cons:

So far we have had problems with the lack of integrations with softwares other than stripe. Although the online integration of stripe is usefull we are still required to upload payments made of debit machines (Clover) and e-transfers. If Keela were to offer integration with stripe terminals this would make things much smoother for smaller organizations which operate on less man power.

Showing 1 - 10 of 282 Reviews

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