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PIMS Dialer

Overview

PIMS Dialer 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

PIMS Dialer
PIMS Dialer
4.5
(21)

Pricing

Starting at $150.00 per month

About PIMS Dialer

The PIMS Dialer is flexible, scalable, and secure. It’s a cloud-based application, and the servers are housed in a state-of-the-art facility that’s operated around the clock, delivering extremely reliable uptime. Companies can customize PIMS to any unique dialing strategy. Each client is assigned their own specific servers, so PIMS can support companies large or small.

PIMS Dialer is a call center solution that offers dialer and PBX solutions built-in for any business vertical. Scripts are automatically displayed for agents to read, with information such as name and address already populated. The auto-dialer connects live calls with the next available agent. The outbound caller ID can be adjusted to a specific campaign, varying based on lists and area codes.

Blended sessions give agents the ability to handle outbound and inbound calls. They can call unlimited alternate numbers until they’re able to reach someone. The system will also schedule an automated call back for specific agents or the first one who can take it. Time zone restrictions account for different states and days of the week. Management can easily monitor or barge calls for compliance, improving the overall custo...

mer experience.

PIMS Dialer Screenshots

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PIMS Dialer Pricing and Plans

Starting price: $150.00 per month
Free Trial
Free Version

Basic

$150.00

per user, per month

Plan includes:

  • Broadcast
  • Call Recording
  • Inbound/Outboud and Blended Call Handling
  • Monitoring
  • Scalable to Hundred Seats
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PIMS Dialer Features

  • Popular features found in Call Center
    Caller ID
    Call Logging
    Call Monitoring
    Call Recording
    Call Routing
    Call Scripting
    Contact Management
    CRM
    Dashboard
    IVR
    Queue Management
    Reporting/Analytics
  • More features of PIMS Dialer
    Alerts/Escalation
    API
    Auto-Dialer
    Automatic Call Distribution
    Blended Call Center
    Call Disposition
    Call Reporting
    Call Scheduling
    Call Transfer
    Campaign Management
    Campaign Specific Caller ID
    FCC Compliance
    FTC Compliance
    Inbound Call Center
    Lead Management
    List Management
    Manual Dialer
    Monitoring
    Outbound Call Center
    Predictive Dialer
    Preview Dialer
    Progressive Dialer
    Text to Speech

PIMS Dialer Integrations

SurveyMonkey
SurveyMonkey
Zoho CRM
Zoho CRM
SugarCRM
SugarCRM

PIMS Dialer User Reviews

Overall Rating

4.5

Ratings Breakdown

5

62%

4

24%

3

14%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.3

Value for money

4.9

Customer support

4.6

Functionality

4.6

Have you used PIMS Dialer and would like to share your experience with others?

Keith's profile

Keith B.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed July 2018

Had a good experience using the software.

5

Increase efficiency in making bulk dialling.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
The ability to make multiple telephone calls at high speeds. The software can distinguish calls which rang without an answer, auto answers and wrong numbers, hence giving greater efficiency in making bulk calls.
Cons:
The uploading of the call list can sometimes become technical, however, thankful to their Technical Support team who makes the process seamless.

Read More

Jp

Joel p.

Marketing and Advertising

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2016

Maximum Functionality at minimal price

5

When we first started our search for a dialer it appeared we'd be price-limited to a basic power dialer, something that basically just dials the number for you when you tell it to. We were blown away by the full list of features that were available with PIMS at an extremely reasonable price. Down time has been under 5 hours over the entire year and that included scheduled maintenance! I really enjoy working with this company and look forward to long lasting business relationship with them.

Ratings Breakdown

4
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
It is a fully functional dialer effective for a single rep but can be scaled up to include as many reps as needed. Can act as a power dialer, predictive dialer and can be used for Press '1' campaigns.
Cons:
The included instructions can be a bit vague but the guys at PIMS are always able to explain everything we don't understand.

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ES

Ekaterina S.

Used unspecified for unspecified

Review source

Reviewed July 2015

Open source dialer-great value for money! Great service and support.

3

I have been working with dialers since 2011. Open source dialers are great, functional and affordable. PIMs customised to perfection with great, user friendly interface at the agent and the administrative sites. On top of these great features, they have technicians on the phone live, ready to help you and your staff 9-5 Mon-Fri! Great company, great service and unmatched value for the money! Highly recommended!

Ratings Breakdown

3
Ease of use
5
Customer support

Read More

JI

Jon I.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2016

So glad to have found PIMS

4

PIMS Dialer has got to be the best value for your money. I have used PIMS for almost one year now. Compared to other dialers I have used (about five) I can say PIMS is very dependable and simple. Although the design and features seem a bit rusty, the functionality of the dialer is solid. NO complaints when it comes to functionality. Some of my favorite highlights are dialing high-speed (up to four numbers at once) and the customized call disposition. So far, Customer Support has been outstanding. I can usually get a hold of someone on the phone, but if not, I am glad to say I haven't waited longer than 24 hours for a response when I need help. The technical issues I have experienced were quite minor and

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
4
Functionality
icon
Pros:
It's very dependable, gets the job done
Cons:
The design is unattractive

Read More

MA

Michael A.

Marketing and Advertising

Self-Employed

Used daily for less than 12 months

Review source

Reviewed January 2017

User friendly

5

The Pimsware team has been great and easy to work with! Being that I am a small company the service they provide for a single user and for the price and what you get is amazing. I shopped around for a month or so and they were the best outfit!

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
The features it has everything you can think of.
Cons:
The way the data is imported you have to have the full name in one data cell. same for address etc. It would be nice if the system auto did that step

Read More

MM

Marc M.

Consumer Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2016

Very happy

5

It takes a little bit of brain power to set up the dialer, but once you have it "down" it's amazing.

Ratings Breakdown

3
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
I don't have favorite item. I like all of it.
Cons:
A little hard to memorize all of the options

Read More

NB

Nelson B.

Financial Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2016

Best Value

4

Have used other suppliers but pricing was way to high best service - reasonable cost good tech support

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
easy to use
Cons:
can only download 3#s per contact

Read More

RP

Rhona P.

Used unspecified for unspecified

Review source

Reviewed February 2015

Best Dialer

5

System: - easy to use - dialer exceeded our expectations - helped our business to grow - yielded productivity and efficiency, therefore, more income and saving cost for the business - most affordable dialer in the market that gives us unlimited talk time - good call quality Services - people from PIMS are accommodating on our requests - since our business is new with this system, they clearly explained how we can set-up and use the dialer - even after setting up and starting the system, their representatives and IT folks gave us a call to see on how we are using the dialer and if there are any further questions

Ratings Breakdown

5
Ease of use
5
Customer support

Read More

JM

Jeffrey M.

Banking

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2016

GREAT CUSTOMER SERVICE AND PRODUCT

5

An amazing team over at Pimsware. I highly recommend their product. It's been a great fit for our firm and not to mention the customer service was spot on. If you're teetering about using them, give them a try, it's worth it.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Customer Service Ease of use
Cons:
Need a few people on at the same time to get the calls to move faster. Can drop calls

Read More

DB

David B.

Used unspecified for unspecified

Review source

Reviewed May 2015

Wonderful Experience

5

It was my experience that all the folks around the PIMS Dialer have been supportive, exceptionally responsive and otherwise terrific. A great group of folks who were all over any of my brand new growing pains and user inexperience at the speed of light. The support staff never once made me feel slow or inadequate, but answered all my questions with patience and clarity. Would use these folks again in a heartbeat if the situation for the need of a predictive dialer again appears on my horizon.

Ratings Breakdown

5
Ease of use
5
Customer support

Read More

Showing 1 - 10 of 21 Reviews
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