Hybrid Chat 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Hybrid Chat

5.0

(1)

Pricing

Starting at $168.00 per year

About Hybrid Chat

Hybrid Chat enhances the customer experience by handling live chat from different digital channels (WhatsApp, Facebook, etc.) using chatbots (Microsoft Cognitive Services, Amazon Lex, etc.) that helps quick access to information. It can also seamlessly hand off to the live agent if the bot's confidence score is low. Chat context is passed on to the agent desktop that can be embedded within CRM thus providing easy access to the customer's profile. After the handoff, the agent is also assisted by the bot thus making him an AI-assisted agent. It can integrate with any contact center such as Cisco Contact Center (UCCX,UCCE/PCCE), Genesys, and FusionPBX.
Features:

Hybridchat can integrate with your call center (Cisco, Genesys, Freeswitch/ FusionPBX) for routing, skills, stats, and unified agent desktop app
Rich Messaging, such as Carousels, buttons, Geo-location, etc. are fully supported across chat channels that support these features.
Enrich or complement IVR sessions with a chat experience, for example by exchanging SMS messages with callers while they are being queued on the IVR to an agent.
Supervisor monitoring and group chat
It can be embedded within a CRM for customer...

Hybrid Chat Screenshots

Hybrid Chat Pricing and Plans

Starting price: $168.00 per year

Free Trial

Free Version

Basic

$168.00

per user, per year

No plan information available

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Hybrid Chat Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Hybrid Chat
Activity Dashboard
API
Contact Management
CRM
Customizable Branding
Geotargeting
Interaction Tracking
Offline Form
Proactive Chat
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Monitoring
Reporting/Analytics
Screen Sharing
Search/Filter
Single Sign On
Surveys & Feedback

Hybrid Chat Integrations

Expertflow Contact Center

Rasa

Hybrid Chat User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

Have you used Hybrid Chat and would like to share your experience with others?

Issa S.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Reviewed April 2022

Contact center SMS, Chat, social media integration with Cisco Finesse

The Missouri Poison Center is 24/7 contact center. We implemented ExpertFlow Hybrid Chat in 2019. The company culture, from the[SENSITIVE CONTENT] to the helpdesk, strive for customer’s success. Everyone was proactive and eager to assists us in ideas, solutions, and customization. We presented the company with many workflow needs during the design, implementation, and support phases; the ExpertFlow team delivered enhancements in a consistent manner. We are pleased with the company culture and continue investing in their products and services.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software integrates nicely with Cisco Finesse. Reports are integrated in Cisco CUIC. Easy of use and short learning curve.

Cons:

I would like to see the backend simplified and a single GUI management interface for the different products provided by Expertflow.

Reasons for switching to Hybrid Chat

We needed a product that integrates with our contact center products.

Showing 1 - 1 of 1 Reviews