Salesforce Sales Cloud 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Salesforce Sales Cloud

4.4

(18748)

FrontRunner 2026

Pricing

Starting at $25.00 per month

About Salesforce Sales Cloud

Sales Cloud is equipped with customer relationship management (CRM) functionality that encompasses lead management, marketing automation and contact management solutions. It assists businesses in overseeing customer accounts, monitoring sales leads, executing and assessing marketing efforts and offering post-sale support. The upgraded Salesforce Lightning Experience enhances the CRM capabilities of Sales Cloud, optimizing the sales cycle and enabling sales representatives to effortlessly generate leads, manage accounts, oversee campaign progress and compile reports.

Integration with Salesforce for Outlook allows for seamless synchronization of contacts, calendars, emails and tasks across both platforms, ensuring uninterrupted business operations. Specifically designed for small businesses, Sales Cloud empowers companies to organize contacts, monitor sales activities, manage tasks and events, generate leads and assess performance metrics. Additionally, for larger organizations, the sales cloud enterprise edition enriches the platform with additional features such as call scripting, collaborative selling tools, comprehensive business workflow management, approval processes, custom a...

Salesforce Sales Cloud Screenshots

Salesforce Sales Cloud Pricing and Plans

Starting price: $25.00 per month

Free Trial

Free Version

Starter Suite

$25.00

per user, per month

Plan includes:

Lead Management
Account Management
Contact Management
Opportunity Management
Email Integration
Automated Activity Capture

Pro Suite

$100.00

per user, per month

Plan includes:

Forecast Management
Customizable Reports & Dashboards
Quoting
Contracting

Enterprise

$165.00

per user, per month

Plan includes:

Advanced Pipeline Management
Deal Insights
Conversation Intelligence
Workflow Automation
Approvals Automation

Unlimited

$330.00

per user, per month

Plan includes:

Predictive AI
Sales Engagement
Premier Success Plan
Full Sandbox

Einstein 1 Sales

$500.00

per user, per month

Plan includes:

Performance Management
Sales Programs
Team Collaboration with Slack
Data Cloud
Revenue Intelligence

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Salesforce Sales Cloud Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of Salesforce Sales Cloud
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Agent Management
AI/Machine Learning
Alerts/Notifications
API
Appointment Scheduling
Approval Process Control
Assignment Management
Audience Targeting
Auto-Dialer
Automatic Call Distribution
Batch Processing
Bid Management
Budgeting/Forecasting
Business Card/Badge Scanning
Business Process Control
Buyer Management
Calendar/Reminder System
Calendar Sync
Call Center Management
Call List Management
Call Logging
Call Management
Call Monitoring
Call Recording
Campaign Analytics
Campaign Management
Campaign Planning
Catalog Management
Change Order Management
Channel Management
Chat/Messaging
Client Management
Client Portal
Client/Property Matching
Client Tracking
Collaboration Tools
Commenting/Notes
Commission Management
Communication Management
Competitive Analysis
Configurable Workflow
Contact Database
Contact Management
Contract/License Management
Conversion Tracking
Correlation Analysis
CRM
CRM Integration
Customer Acquisition
Customer Database
Customer Engagement
Customer History
Customer Management
Customer Portal
Customer Profiles
Customer Segmentation
Customer Social Profiles
Customer Support
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Entry
Data Import/Export
Data Integration
Data Management
Data Security
Data Synchronization
Data Visualization
Deal Management
Document Management
Document Storage
Drag & Drop
Drip Campaigns
Dynamic Modeling
Electronic Signature
Email Alerts
Email Marketing
Email Response Control
Email Templates
Email Tracking
Employee Management
Engagement Tracking
Estimating
Exception Reporting
Field Sales Management
Financial Management
For AEC Industry
Forecasting
For Insurance Industry
For iPad Devices
For Mac Devices
For Real Estate
For Real Estate Agencies
For Sales Teams/Organizations
For Small Businesses
For Startups
Goal Management
Graphical Data Presentation
Inbox Management
Interaction Tracking
Internal Chat Integration
Job Costing
Job Scheduling
Key Performance Indicators
Knowledge Base Management
Knowledge Management
Landing Pages/Web Forms
Lead Assignment
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Scoring
Lead Segmentation
Listing Management
Live Chat
Marketing Automation
Medical History Records
Meeting Management
Mobile Access
Mobile App
Modeling & Simulation
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Marketing
Multi-Currency
Multiple Projects
Onboarding
Opportunity Management
Patient Communications
Patient Management
Performance Management
Performance Metrics
Personalization
Physician Management
Pipeline Management
Pipeline Reports
Predictive Analytics
Presentation Tools
Price Optimization
Prioritization
Product Catalog
Progress Tracking
Projections
Project Management
Project Time Tracking
Project Tracking
Proposal Generation
Proposal Management
Prospecting Tools
Purchase Order Management
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recommendations
Referral Tracking
Reminders
Reporting & Statistics
Role-Based Permissions
Sales Activity Management
Sales Approval
Sales Automation
Sales Forecasting
Sales Onboarding & Training
Sales Reports
Sales Trend Analysis
Scheduling
Search/Filter
Self Service Portal
Shared Contacts
Social Media Integration
Source Tracking
Statistical Analysis
Subcontractor Management
Support Ticket Management
Tagging
Task Progress Tracking
Task Scheduling
Team Collaboration
Template Management

Salesforce Sales Cloud Integrations

Gmail

Integration rated 4.7 from 88 reviews

Slack

Integration rated 4.8 from 35 reviews

Microsoft Outlook

Integration rated 4.8 from 32 reviews

Dropbox Business

Integration rated 4.5 from 30 reviews

SalesLoft

Integration rated 4.5 from 26 reviews

HubSpot Marketing Hub

Integration rated 3.7 from 25 reviews

See all 36 integrations

Salesforce Sales Cloud User Reviews

Overall Rating

4.4

Ratings Breakdown

55%

35%

Secondary Ratings

Ease of Use

4.0

Value for money

4.0

Customer support

4.1

Functionality

4.4

Alec S.

Verified reviewer

Construction

1001-5000 employees

Used weekly for more than 2 years

Review source

Reviewed December 2025

Great Enterprise Software Solution

Previously 5

Overall the product allows for an enterprise solution for all our locations to be able to rollie one central database to use as our main method of tracking our pursuits with national clients/customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is simple to use and allows multiple users within our organization to use utilize the tool through multiple office locations.

Cons:

The cost per user is the largest drawback as each user is required to have a paid license for them to be able to login.

Samantha N.

Verified reviewer

Arts and Crafts

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

Career Users Appreciate Salesforce Sales Cloud Consistency

I have used Salesforce sales cloud many times with many companies throughout my career and I love how easy it is to adapt to each companies customized version of it. It's much like riding a bike, you learn it once in one company and from them on you can easily pick it up again down the road as you grow along your career and transition into new companies and new roles. Their consistency and reliability is unmatched and I'm hard pressed to think of any other CRM software that is utilized nearly as much because of this. I do wish they would make more affordable options for smaller businesses that don't lose all the parts of Salesforce that make it so useful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very self explanatory on the end user side so training new representatives is fairly easy to do in my opinion. It's also easy to adjust from one company to the next one which is really convenient. It's very thorough and easy to customize for each businesses needs too.

Cons:

Unfortunately the cost is preventative for many small businesses to adopt this software into their workflows. I also was hard pressed to find help as a lowly employee when things went wrong. Access to tech support was above my pay grade apparently which caused a lot of issues for me at the time but it's been some years since I've had any of those issues again so I wouldn't know if that is still an issue or not.

Reasons for switching to Salesforce Sales Cloud

Switched companies and these are the software that each company chose to utilize.

Luciana S.

Verified reviewer

Broadcast Media

201-500 employees

Used weekly for less than 2 years

Review source

Reviewed December 2025

Strongest platform for sales

Previously 4

Great experience, really strong analytics tool that saved me from big headaches, my team and I are really enjoying this resource.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, amazing tool to help you out in processing and managing sales, the statistics are a fantastic and organized tool. It really helps to look out for greater opportunities.

Cons:

A little bit pricey, depending on what you use it for, if you know how to use it and really learn how to optimize your work with this platform then its worth it.

Verified

Reviewer

Information Technology and Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Salesforce is the Holy Grail

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I've used Salesforce Sales Cloud at many organizations, but it still feels second to none. There are robust opportunity and pipeline tracking, reporting, and dashboards.

Cons:

If there is any customization to be had, it feels like it costs a ton of money every single customization.

Reasons for switching to Salesforce Sales Cloud

We grew exponentially and this was the best way to manage contacts, activities, and pipeline.

Marissa W.

Verified reviewer

Computer Software

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

Salesforce for B2B Software Sales

Since Salesforce is compatible with many different systems and integrates well, it makes day to day workflows and operations much easier.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It keeps all accounts organized and can be customizable to the company's reporting needs. This includes ownership, contact/account details, and pipeline management (activity, logging calls, etc.).

Cons:

Some Salesforce instances can be very confusing and complex. My company is still working through system changes with an acquisition and I am working in two different Salesforce instances. One is simple. The other is confusing.

Shabrian C.

Verified reviewer

Automotive

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Sales Cloud Stan

Overall, Sales Clouds meets the needs of our company at a great price. The setup of a sales process is seamless. Debugging and identifying bugs is simple with the logs. Very happy with the product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My favorite thing about Salesforce Sales Cloud is the ability to customize it to the most intricate sales processes. Customer service is great - very responsive and reach out promptly. The setup is fairly easy and I love the user interface of the lightning experience.

Cons:

Some aspects of Salesforce aren't so customizable like account plans, but I'd like to think with future updates there will be more wiggle room. I'd love if the custom buttons allowed a small popup window in the screen like the options on the creation page suggests it does. It would also be nice to be able to use dynamic url filters on dashboards

Verified

Reviewer

Information Technology and Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Salesforce sales cloud is an all in one platform that prioritizes customer data!

Overall, Salesforce sales cloud is highly reliable for our team to store, organize, and update customer data across each team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Salesforce sales cloud is an all in one platform where my company stores our customer data. Its user friendly and reliable across various teams!

Cons:

I would love an update to the user interface and the ability to customize the dashboard a bit more. But that’s all!

Verified

Reviewer

Human Resources

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2026

Salesforce for the win!!

Salesforce its of great value for our company and keeps me organized and it helps me to not forget what I am pending to do.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love salesforce because it lets me keep myself organized. It is easy to use and its user interface its manageable for someone who has never used it before. My company sets it up to our needs and wants to keep a great workflow!

Cons:

The only thing I do not like is that sometimes me and my coworkers can't see if we are grabbing the case at the same time.

Verified

Reviewer

Electrical/ Electronic Manufacturing

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed December 2025

Great software for your Sales team.

Overall, my experience with Salesforce Sales Cloud had been good. It's a solid product that focuses on different business functions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Salesforce is a power tool that we rely on highly to help our Salesforce in the field and also in the office.

Cons:

The only thing I least like about Salesforce Sales Cloud is the AI feature. Our salespeople are not familiar with AI as of yet.

April V.

Verified reviewer

Real Estate

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed December 2025

Powerful Platform with a Learning Curve

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Salesforce is an extremely powerful tool for managing data, workflows, and customer relationships. It’s highly customizable and can handle complex processes, which makes it valuable for growing businesses. Once set up, it brings a lot of structure and visibility into daily operations.

Cons:

The platform has a steep learning curve and can feel overwhelming at first. Customization often requires time, training, or additional support, and the cost can add up depending on features and users.

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