Origin 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Origin

4.7

(12)

Pricing

Pricing available upon request

About Origin

Origin is a booking platform empowering tour guides and operators. We built Origin alongside outdoor tour operators (we're all outdoorsy people too). We understand the unique struggles that come with operating an outdoor guiding business like tracking down and assigning guides to trips, client-to-guide ratios, and gear inventory management. Because of that, we’ve built a system that streamlines much of what gives you a headache. We developed an SMS feature that assigns guides to newly booked trips with automated text messages to confirm availability. We've also created the ability to offer custom trips and private booking links. There's no complicated coding to use Origin either which makes setup a breeze.

Origin Screenshots

Origin Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Origin Features

Popular features found in Reservations
Booking Management
Calendar Management
CRM
Customer Support
Group Reservations
Inventory Management
Mobile Access
Promotions Management
Rate Management
Reporting/Analytics
More features of Origin
Access Controls/Permissions
Activities Booking
Activity Dashboard
Alerts/Notifications
API
Appointment Management
Availability Management
Billing & Invoicing
Booking Notes
Calendar Sync
Customer Database
Customer History
Customizable Branding
Email Templates
Online Booking
Payment Processing
Ratings/Reviews
Real-Time Updates
Reminders
SMS Messaging
Social Media Integration
Third Party Booking
Third-Party Integrations
Website Integration

Origin Integrations

Google Analytics 360

Mailchimp

Origin User Reviews

Overall Rating

4.7

Ratings Breakdown

67%

33%

Secondary Ratings

Ease of Use

4.3

Value for money

4.6

Customer support

4.9

Functionality

4.3

Mac M.

Verified reviewer

Recreational Facilities and Services

2-10 employees

Used daily for less than 2 years

Reviewed April 2022

Exceptional Reservation Software

Overall, our customer satisfaction with our booking process has significantly increased since we started using Origin, as well as a large increase in the number of customers that we have had overall. If we did not use Origin as our Booking Platform, then many hours would be needlessly wasted on booking customers, sending emails, and scheduling staff.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The online booking process with Origin is streamlined from the beginning of the reservation all the way through the end. Including on the back-end with staff management and payment processing. I love how easy it is to make changes and customize our offerings as well as collect customer information for their reservation.

Cons:

Bringing our company onto Origin was a bit cumbersome at first, but the hard work that was applied on the front-end paid dividends on the back-end when the reservations were fully automated and correct information was disseminated to the customer. It can be a bit tiresome to use if you have a large number of offerings, but again, it is well worth it to spend extra time and set it up well at first so that all reservations in the future can be seamless for the customer.

Reasons for choosing Origin

Trip Advisor does not allow nearly as much customization as required for our industry. This would have prevented our business from being as successful.

Vendor Response

Hi Mac! Thanks so much for taking the time to let us know what you think of Origin! We'll continue to improve the platform to make it as easy as possible for guides to run their business. As always, please let us know if there's anything we can do to help you out. Jessica

Replied April 2022

Ben C.

Verified reviewer

Recreational Facilities and Services

11-50 employees

Used weekly for less than 6 months

Reviewed September 2023

Moving in a new direction

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a small business owner, customer service is very important with any booking platform. We are in the process of fully switching to Origin and [sensitive content hidden] and his team have been very responsive as we integrate with our current website and backend operations.

Cons:

We are very new with Origin and have yet to find something we like least. Our initial impressions are that the Origin Team works incredibly hard to ensure every one of their customers has the functionality that they need.

Reasons for choosing Origin

We looked at many options before considering the switch to Origin.

Reasons for switching to Origin

We've been around the block in search of a booking platform that is actually useful for a small business. All too often it seems that these other products were designed by software engineers who have no experience running a small business. Origin is a small business that gets the needs of small businesses and their product clearly shows this.

Vendor Response

Thanks so much for the thoughtful review, Ben! Please let us know if you need any help or are looking for more product features and updates. -Jessica

Replied September 2023

Annie H.

Verified reviewer

Sports

11-50 employees

Used daily for less than 12 months

Reviewed August 2023

Great for growing business that rely on bookings!

It’s perfect for this company size. Keeps us organized and communicative. Some features need improvement but we constantly see things being improved, and the team is extremely receptive to feedback which we love.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The most basic functions (booking, checkout questions, reminder emails) great, and it serves us well for the most part! It’s extremely helpful in keeping our company organized. Customer service is very responsive!

Cons:

Higher learning curve. Mobile app is difficult to use sometimes (hard to click around, can’t view certain things then go to previous page, etc), and there are some things that are really difficult to modify quickly like email templates, and other things difficult to understand (inventory).

Reasons for choosing Origin

Design, also saw many other climbing guide services using it

Vendor Response

Thanks for your feedback, Annie! Super glad to hear you're enjoying using Origin. Please let us know if there's anything else we can give you (trainings, videos, downloadables, etc.) to help with learning the system and onboarding! -Jessica

Replied August 2023

Alex T.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used weekly for less than 2 years

Reviewed May 2022

Saving Grace

This is the best customer service experience I've ever had, and so I felt compelled to write a review. I am a guide working to build a solid client roster. I believe in providing a gold standard of customer service through risk management, client communication, and leadership. When my origin profile was down, I sent a message through their website messaging system. I also found a phone number for the company. Shortly after sending the message, I figured it would be easier to call them. I was expecting the run around through automated prompts and messages. To my absolute surprise I was greeted by [SENSITIVE CONTENT], who was able to fast track my issue directly to the head of digital engineering. My issue was resolved in 10 minutes. All the anxiety I had felt of not being able to communicate with my clients within my window; completely went away. My issues have been resolved with lightening fast precision and dedication. When it comes to business solutions these guys are the gold standard.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's ease of use, and organization when planning out my trips, and it gives me a detailed understanding of what's taking place within my own calendar. I am able to stay organized and provide a better customer experience as a result

Cons:

There are a few bugs that need to be worked on through page directing and redirecting.

Vendor Response

Thanks so much for the kind words, Alex! We love to hear that Origin is your "saving grace." As always, we're consistently improving the platform. Please feel free to reach out to us if you notice any bugs or need help with anything! Jessica

Replied May 2022

Alma A.

Verified reviewer

Architecture & Planning

Self-Employed

Used daily for less than 2 years

Review source

Reviewed November 2021

Great booking software

In general it is a great software, it is one of the best to start up again, its accessibility and user response are excellent, there are still things to improvise of course but in general it allows you to start expanding your business in a safe way and you see the results of that continuous growth day by day.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its interface is really easy to use and versatile, it adapts to the needs of your company. It has a great customer service. And its ease of payment is incredible.

Cons:

There is still room for improvement, not only in its web interface, but it would be better if it could also manage a mobile application and not necessarily have to rely on everything on the computer.

Vendor Response

Thank you for taking the time to leave us a review, Alma! We're continually improving the Origin platform and your comments help us prioritize. We've released a mobile app for iPhone and luckily, Origin is easily accessible using your phone's web browser if you prefer. Thanks again for being part of the Origin Team!

Replied July 2023

Josh W.

Verified reviewer

Recreational Facilities and Services

2-10 employees

Used daily for less than 12 months

Reviewed December 2022

Best 3rd party booking software for outdoor guide services and tour operators

Excellent, the software saves me a ton of time and hassle in getting clients booked, collecting all the needed info from them including waivers, and assigning guides to the adventure based on their availability. It's pretty easy to use once you get it set up.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Automates the booking process for clients. They can see live availability for the adventure of their choice and sign up online. It also manages guide/instructor availability and automatically assigns guides to bookings. Saves a ton of time overall.

Cons:

It takes some effort to get it all set up. It's highly customizable, so the initial time investment to build everything is high. Customer support is excellent and quick, so it's not difficult to set up, just takes some effort.

Reasons for choosing Origin

More suited to my line of work.

Vendor Response

Thanks for the review, Josh! As always, let us know how we can make Origin better for you.

Replied December 2022

Laurie W.

Verified reviewer

Recreational Facilities and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2023

Origin has streamlined booking and communication with customers.

The listings allow us to communicate information regarding meeting time/place, gear lists, costs and other things in one place thus minimizing pre-trip emails and calls with customers.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The process required some work in the beginning to create listings for our services. Once that was done, it has streamlined the booking process and pre-trip communications with customers.

Cons:

We needed to create many listings to cover all the choices we offer. We have learned to stremline and simplify that as well.

Vendor Response

Thanks for taking the time to let us know what you think of Origin, Laurie! We're always happy to help out with listings if you need to add or edit any in the future. Otherwise, glad you were able to get it all set up and can now enjoy the fruits of your labor. Thanks! -Jessica

Replied August 2023

Tyler N.

Verified reviewer

Leisure, Travel & Tourism

Self-Employed

Used daily for less than 2 years

Review source

Reviewed May 2023

It is great!

Overall it is great for a tour guide like me to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it tracks the time of each tour and stops you from overbooking a time slot. The scheduling itself is a life saver.

Cons:

The only thing that was annoying is that the pages need to reload everytime you make a little adjustment.

Reasons for switching to Origin

Acuity sucks for my mode of operation.

Vendor Response

Hi Tyler! Thanks for letting us know what's working and what we can do better! As always, feel free to reach out to us on the platform. We're always happy to help! -Jessica

Replied August 2023

Stephanie P.

Verified reviewer

Recreational Facilities and Services

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed May 2023

Origin has been a great to work with!

Very pleased and do recommend

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer service and support during implementation was key. Thank you !

Cons:

We don't take advantage of some the features that are available. Could use another onboarding type experience with where they are today with features sets, maybe?

Reasons for choosing Origin

Alex

Vendor Response

Thanks for the review, Stephanie! We're glad you've had a good experience on the platform so far! Love the suggestion for adding more information regarding updates. We'll totally implement that! Thanks! -Jessica

Replied August 2023

Eduardo S.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed February 2024

Experience with origin

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the ease of use and the onboarding process was really well explained

Cons:

i would like it to be more flexible with different platforms

Vendor Response

Thanks for your review, Eduardo! We're constantly improving the system and it's flexibility with other platforms. Be sure to submit your feature requests through our portal so we can prioritize efficiently! Thanks! - Jessica

Replied February 2024

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