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TouchPoint

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TouchPoint

TouchPoint 2026: Benefits, Features & Pricing

On this page
  • Overview
  • User Interface
  • Pros and Cons
  • Popular Alternatives
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews
  • Popular Comparisons

Overview

TouchPoint
TouchPoint
4.4
(249)

Pricing

Pricing available upon request

About TouchPoint

TouchPoint Software is a comprehensive, cloud-based church management system (ChMS) designed to empower medium and large churches to streamline operations, engage their congregation, and foster discipleship. Our all-in-one platform integrates a powerful church database with online giving through TouchPoint Giving and a mobile app to keep your church connected and thriving in today’s digital age.

TouchPoint helps churches manage their ministries more effectively with a suite of features tailored to meet your needs. From event registration and volunteer coordination to attendance tracking and small group management, our tools simplify administrative tasks so church leaders can focus on their God-given mission. Our system also provides robust communication tools, enabling churches to connect with members through email, text, and app notifications, as well as personalized, targeted messaging campaigns.

The platform’s online giving solution, TouchPoint Giving, is seamlessly integrated into the ChMS, providing churches with a secure and easy way to manage donations, track contributions, and generate detailed financial reports. The accompanying mobile app enhances member engagement, g...

iving users access to sermons, event information, and donation tools directly from their smartphones. TouchPoint also supports leadership with data-driven insights, offering customizable reports and analytics to inform decision-making and measure ministry effectiveness. Integration with your church’s website ensures a seamless experience for your staff and congregation alike. What sets TouchPoint apart is our commitment to partner churches. Our team, many of whom come from church leadership roles, understands the unique challenges and opportunities churches face. We offer personalized support, training, and resources to ensure your success. Whether you're streamlining operations, enhancing communication, or building a culture of generosity, TouchPoint equips your church to grow and serve more effectively. TouchPoint Software isn’t just a tool—it’s a ministry partner designed to help churches connect, engage, and disciple in meaningful ways. From simplifying church operations to deepening relationships within your community, TouchPoint is your all-in-one solution for modern church management.

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TouchPoint User Interface

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TouchPoint Pros and Cons

We analyzed 249 verified reviews for TouchPoint to find out what actual users really think.

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Responsive And Helpful Support Team

Users consistently praise TouchPoint's customer support for being prompt, knowledgeable, and attentive. The support team assists with onboarding, troubleshooting, and ongoing questions, while comprehensive documentation and a helpful help desk make it easier to resolve issues. Many users highlight support as a key reason for their satisfaction with the software.

TouchPoint Pricing and Plans

Free Trial
Free Version

Standard

Pricing available upon request

Plan includes:

  • Fully Customizable Database
  • Native Giving Solution
  • Fully Integrated App
  • Engagement Insights
  • Process Builder
  • People Management
  • Volunteer Scheduler
  • Registration Forms
  • Children's Check-In
  • Language Translations
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TouchPoint Features

  • Popular features found in Nonprofit
    Accounting
    Campaign Management
    CRM
    Customizable Forms
    Donor Management
    Electronic Payments
    Event Management
    Fundraising Management
    Grant Management
    Membership Management
    Registration Management
    Volunteer Management
  • More features of TouchPoint
    Accounting Integration
    Activity Dashboard
    Alerts/Notifications
    API
    Attendance Tracking
    Built-in Accounting
    Child Check-in
    Communication Management
    Contact Database
    Contact Management
    Credit Card Processing
    Customizable Branding
    Customizable Reports
    Customizable Templates
    Data Import/Export
    Donation Management
    Donation Tracking
    Email Management
    Email Marketing
    Event Scheduling
    Forms Management
    For Nonprofits
    For Religious Organizations
    Member Communication
    Member Database
    Member Directory
    Member Portal
    Membership Signup
    Mobile Access
    Mobile App
    Mobile Giving
    Multi-Location
    Online Giving
    Payment Processing
    Pledge Management
    Recurring Giving
    Reminders
    Reporting/Analytics
    Reporting & Statistics
    Role-Based Permissions
    Small Group Management
    SMS Messaging
    Third-Party Integrations
    Visitor Tracking
    Website Management

TouchPoint Integrations

Twilio
Twilio
eSPACE
eSPACE
SendGrid
SendGrid
Sage Accounting
Sage Accounting

TouchPoint User Reviews

Overall Rating

4.4

Ratings Breakdown

5

47%

4

42%

3

9%

2

2%

1

0%

Secondary Ratings

Ease of Use

3.8

Value for money

4.2

Customer support

4.5

Functionality

4.1

Santhosh's profile
Santhosh R.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Review source

Reviewed April 2019

Good TouchPoint… Great support…

5

Ratings Breakdown

5
Ease of use
4
Value for money
5
Customer support
4
Functionality
icon
Pros:
TouchPoint is a very good user-friendly application, very easy to use for beginners as well and very good customer support for a quick response. I was strongly recommended.
Cons:
None, because of the very good customer support, User-friendly as well.

Read More

JK
Justin K.

Verified reviewer

Religious Institutions

51-200 employees

Used daily for less than 2 years

Reviewed February 2025

Justin's Feedback

4

the good that has been accomplished with implementing Touchpoint in our church has far outweighed the challenges we've had to overcome to integrate it into our operations

Ratings Breakdown

4
Ease of use
4
Value for money
4
Customer support
4
Functionality
icon
Pros:
It is a tool the helps serve our staff by enabling effective outreach and ministry to our church family
Cons:
integration with texting platform (powered by text) has had a lot of bugs and issues

Reasons for switching to TouchPoint

it was made previous to me joining staff. I have heard it was due to the fact that Arena was dated and didn't have much of the capability of TP

Vendor Response

Justin, thank you for your feedback! We appreciate your partnership and look forward to continuing to improve to elevate ministry for all of our church partners. If there's any other feedback, don't hesitate to reach out. Blessings!

Replied February 2025

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Mark's profile
Mark L.

Verified reviewer

Religious Institutions

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Powerful, but not intuitive

4

Ratings Breakdown

2
Ease of use
Previously 3
3
Value for money
Previously 4
4
Customer support
3
Functionality
Previously 4
icon
Pros:
Lower entry cost was our main reasons for starting with Touchpoint, formerly BVCMS.
Cons:
As a techie, I was good with the learning curve. Getting other staff to get comfortable with these was not easily done.

Read More

KM
Kathy M.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 6 months

Reviewed March 2025

Broadmoor Baptist Go Lives with Touchpoint

5

Great! Our Go Live went really well, and our church members love to update their own profile and check-in to their involvements.

Ratings Breakdown

5
Ease of use
4
Value for money
5
Customer support
4
Functionality
icon
Pros:
Touchpoint allows us to capture such great data analytics that will help us ministry more effectively.
Cons:
Their reports would be more robust. We've built a lot of custom reports so we can capture the data we need.

Reasons for choosing TouchPoint

For us, it offered an 'all-in-one' software platform and it was very user-friendly.

Reasons for switching to TouchPoint

We were using a very old version of Fellowship One that is no longer supported.

Vendor Response

Thank you Kathy for your review! We're so grateful to partner with y'all and look forward hearing all the testimonies that come out of the increased functionality. Blessings!

Replied April 2025

Read More

JS
Jessica S.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 2 years

Reviewed February 2025

TouchPoint Exceeds Expecations

5

Our experience with TouchPoint has been one of true partnership, listening, and growing. In just a year and a half, I've seen TouchPoint continue to improve its already stellar tools and have benefitted from their exceptional and accessible staff. After working with three difference ChMS providers over the last decade and exploring far more, they are truly the best of the best.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
4
Functionality
icon
Pros:
I'm most grateful for the was TouchPoint has improved our ability to truly know and shepherd our congregation as well as the helpful church network TouchPoint has developed.
Cons:
My least favorite part of TouchPoint is the lack of real-time dashboards for registration forms requiring a report to be run to see registration results.

Reasons for switching to TouchPoint

Increased costs and decreased efficiency after PushPay purchased CCB.

Vendor Response

Jessica, thank you so much for your review! We appreciate you and our partnership together and look forward to continuing to elevating ministry for God's glory!

Replied March 2025

Read More

VR
Verified
Reviewer

Religious Institutions

51-200 employees

Used daily for less than 12 months

Review source

Reviewed January 2020

Great ChMS for Medium to Large churches

5

Helpful and knowledgeable staff. Data migration took longer than we had hoped. I don't think the planning/forecast for that was reasonable. But, the product is great!

Ratings Breakdown

4
Ease of use
5
Value for money
4
Customer support
4
Functionality
icon
Pros:
Flexibility, online portal, app, ability to develop further, task/follow up system
Cons:
Check-in could be more customizable, app is very good, but just links a number of things back to the church website instead of having the information native to the app.

Reasons for switching to TouchPoint

ACS was antiquated. Realm was too oriented toward a social media mindset and we didn't want to go that route.

Read More

JH
Joshua H.

Verified reviewer

Religious Institutions

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed September 2019

Excellent Church Management Software

5

Church Management across multiple campuses. Completely integrated solution.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Extremely and intuitive to use platform. Filled with robust and customizable features and metrics. Extremely attentive customer support team. Minimal learning curve.
Cons:
I can't think of any negative feedback or experiences that we have had while we have been using TouchPoint.

Reasons for choosing TouchPoint

Extremely good reviews. Highly recommended by other organizations.

Vendor Response

Thank you so much for your positive feedback Joshua!

Replied September 2019

Read More

MK
Matt K.

Verified reviewer

Religious Institutions

51-200 employees

Used daily for more than 2 years

Reviewed May 2025

Worth a look! Easy to use but customizable.

5

Overall, I have had a great experience with TP. I am very active in the community, getting ideas from other churches and sharing how we can best use the system and the data to serve our congregations and communities.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
I like that it can be used as is for most churches, but if you have a bit of SQL and Python skills, you can expand it quite a bit for custom needs. Also, the support is excellent. They don't provide phone support, but their email support is often quick to respond. When it really counts, it is very possible to get the CEO and other leadership on the phone to fix something. That's something you can't find with bigger companies.
Cons:
I think some new features are not thoroughly tested as they should be. This issue has been addressed recently and has improved significantly.

Vendor Response

Matt, thank you so much for the killer review! We appreciate you and our whole church community! Thanks for allowing us to journey with you and your church!

Replied May 2025

Read More

Robert's profile
Robert K.

Verified reviewer

Used weekly for less than 12 months

Review source

Reviewed March 2018

Very good way to gather and track information. Very user friendly.

4

Names, addresses, and other personal info. All help the church to give better service to those who attend our fellowship.

Ratings Breakdown

4
Ease of use
5
Value for money
5
Customer support
4
Functionality
icon
Pros:
Love the ability to quickly look up and retrieve information from my mobile device. There are often times I need an address or phone number to quickly connect with people.
Cons:
You have to get names right. Sometimes just being off slightly will return no results. Wish there was a similar to type result.

Read More

Ed's profile
Ed G.

Verified reviewer

Religious Institutions

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed August 2018

Great product

5

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Touch point provides a great way to allow parents to easily checkin kids to events in a way that is easy for them, easy for our staff, and easy for our IT. It gives us the security and metrics that we need, while also giving parents peace of mind.
Cons:
no cons that i can mentiion at this time

Vendor Response

Thanks so much for your review, Ed!

Replied August 2018

Read More

Showing 1 - 10 of 249 Reviews
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