Spruce 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Spruce

3.3

(33)

Pricing

Starting at $10,000.00 per year

About Spruce

Spruce software provides advanced point-of-sale and business management solutions for lumberyards, hardware stores, and building materials suppliers. This industry-specific software has helped operations improve productivity, control costs, increase profitability, and remain competitive for nearly 35 years.

Spruce is cloud-based with an intuitive interface that is easy to use. Built with comprehensive document management functionality, all transactions are automatically linked. Plus, using a document scanner, you can attach packing lists, notes, tax forms, or virtually any Windows file.

Stay informed on operations and make appropriate business decisions with integrated business intelligence and tailored analytic views. All reports have drill-down capability to see the details behind the data and you can export them to a Microsoft Excel or PDF file. Plus, optional alerts can proactively notify you of events that could impact your business.

Spruce helps you manage your business and stay productive from anywhere. With the Spruce AnyWare mobile app, employees can capture proof-of-delivery, submit orders, receive inventory, and more. Spruce ProLink is available in a brows...

Spruce Screenshots

Spruce Pricing and Plans

Starting price: $10,000.00 per year

Free Trial

Free Version

Basic

$10,000.00

per year

No plan information available

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Spruce Features

Popular features found in Inventory Management
Alerts/Notifications
Barcode/Ticket Scanning
Forecasting
Inventory Control
Kitting
Multi-Channel Management
Order Management
Reporting/Analytics
Search/Filter
Shipping Management
Supplier Management
Warehouse Management
More features of Spruce
1099 Preparation
Access Controls/Permissions
Accounting
Accounting Integration
Accounts Payable
Accounts Receivable
ACH Payment Processing
Activity Dashboard
Activity Tracking
Ad hoc Query
Ad hoc Reporting
Aging Tracking
API
Approval Process Control
Archiving & Retention
Audit Management
Audit Trail
Bank Reconciliation
Barcode Recognition
Billing & Invoicing
Bills of Material
Budgeting/Forecasting
Business Intelligence
Cash Flow Management
Cash Management
Check Processing
Check Writing
Client Portal
Commission Management
Content Management
Cost Tracking
Credit Card Processing
CRM
Customer Accounts
Customer Activity Tracking
Customer Database
Customer History
Customer Profiles
Customer Statements
Customizable Branding
Customizable Dashboard
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Connectors
Data Extraction
Data Import/Export
Data Mapping
Data Security
Data Synchronization
Data Transformation
Data Visualization
Discount Management
Distribution Management
Document Capture
Document Classification
Document Management
Document Storage
eCommerce Management
Electronic Funds Transfer
Electronic Payments
Electronic Signature
Email Management
Employee Management
Enterprise Asset Management
ERP integration
File Management
File Recovery
File Sharing
Financial Analysis
Financial Management
Financial Reporting
Fixed Asset Management
General Ledger
Gift Card Management
Income & Balance Sheet
Indexing
Integrated Business Operations
Inventory Auditing
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Management
Invoice Processing
Key Performance Indicators
Layaway Management
Loyalty Cards
Loyalty Program
Manufacturing Inventory Management
Manufacturing Planning
Member Portal
Membership Management
Mobile Access
Mobile App
Multi-Channel Marketing
Multi-Currency
Multi-Location
Offline Access
Online Payments
Ordering Automation
Order Processing
Order Tracking
Overpayment Processing
Partial Payments
Payment Collection
Payment Processing
Performance Metrics
Point of Sale (POS)
Product Identification
Production Scheduling
Profitability Analysis
Profit/Loss Statement
Project Accounting
Promotions Management
Publishing/Sharing
Purchase Order Management
Purchase Order Reconciliation
Purchasing & Receiving
Quotes/Estimates
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Real-Time Updates
Receipt Management
Receivables Ledger
Recurring Payments
Recurring/Subscription Billing
Reorder Management
Reporting & Statistics
Retail Inventory Management
Retail POS
Returns Management
Rewards Management
Role-Based Permissions
Sales Order Management
Sales Reports
Sales Tax Management
Sales Trend Analysis
Scheduled/Automated Reports
Scorecards
Secure Data Storage
Self Service Data Preparation
Status Tracking
Stock Management
Strategic Planning
Tax Management
Third-Party Integrations
Transaction History
Trend Analysis
Trend/Problem Indicators
Vendor Managed Inventory
Vendor Management
Visual Analytics
Workflow Management

Spruce User Reviews

Overall Rating

3.3

Ratings Breakdown

36%

18%

12%

27%

Secondary Ratings

Ease of Use

3.3

Value for money

3.0

Customer support

2.9

Functionality

3.4

Verified

Reviewer

Photography

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2026

Best Business Software

Overall I think Spruce is an amazing software, and I recommend it to all business owners whether micro or large

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that I can process payments and I love that it is easy to use. I love the customer support and I can manage my inventory. Team collaboration keeps my team on the same page and it is great value for money

Cons:

I did not quite understand the website creation feature and it took me a while to understand how to create sites

Jordan P.

Verified reviewer

Building Materials

2-10 employees

Used daily for less than 12 months

Reviewed August 2023

6 months in and so far, so good!

We have upgraded from QuickBooks POS and we are seeing greatly improved inventory control, prompt invoicing, delivery management and faster "in person" point of sale transactions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy point of sale transactions, lots of options for training/classes, Cayan credit card processing integrates well, driver/delivery app was easy to learn and institute, document management is easy and physical inventory/ data entry was a snap.

Cons:

Data conversion could have been a smoother process.

Reasons for choosing Spruce

Better overall product and a better initial impression. Spruce's sales pitch was more about their features and Epicor's sales pitch was more about bashing other software systems.

Reasons for switching to Spruce

We were looking for an upgrade and QB was no longer going to support POS

Nick S.

Verified reviewer

Building Materials

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Poor Customer Service For A Long Time Client

Quite poor. We were a customer of ECI for over 20 years and while they would take our calls and increase our number of licenses whenever we needed to, they would not allow us to decrease the number of licenses when the time came that we no longer needed as many.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product overall has a sleek look that is user friendly.

Cons:

Customer support was quite poor. It took over 6 months to get access to data that we were told we should have immediately. We were able to increase the number of licenses as we grew with employees (for a higher monthly cost!), but when we informed them that we were migrating to a new platform, we were told we could not decrease the number of licenses other than once a year at the auto contract renewal date...which is not expressly written within the contract.

Sara D.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed November 2025

Efficient and Good Value for the Money

I used it for several months in my clinic and felt that the team was good at reaching out to support me in integrating the software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Software was easy to set up and was relatively easy to learn. It enabled more efficient communication and organization.

Cons:

There were some intricacies that required focused learning and took up a little but of valuable time.

Jen S.

Verified reviewer

Building Materials

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2024

Spruce one step at a time

I would say using Spruce has been a good experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like the most is how I can search for invoices or product.

Cons:

It is a little bit of a learning curve to learn Spruce. There are so many different ways to do the same thing. I recommend taking notes and referring back to the notes till it is 2nd nature.

Jessica H.

Verified reviewer

Building Materials

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2023

Do not switch to Spruce

It has not been a good experience overall. Support is poor, more senior people, our account manager and their Canadian salesperson have no desire to support us anymore either.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are a few features that are handy and these are the only features they show you in the demos. Document linking is helpful but very clunky. Connecting POs and special orders and importing documents.

Cons:

The POS is very slow and follows no sales logical. Clearly the developers do not understand the end users. Too many clicks to process a sale. The POS often disconnects from our credit card terminals putting us out of business for hours at a time. This happens once weekly, and Spruce Support is not very helpful in ensuring that this does not continue to happen. From the accounting end, we are finding errors in the math with no solutions provided. The statements are very difficult to understand, for all our customers and after having spoken to other Spruce Users they have the same issues. Yet when we asked for a better solution, no progress was made. The customer support is slow and we're often left with "it's just this way" or with no viable solution. We're very unhappy with the software

Reasons for switching to Spruce

We felt our business had outgrown silk, but now wish we hadn't changed.

Katie B.

Verified reviewer

Retail

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2020

Poor Customer Service

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It has a good inventory system. But if you are coming off anything but another program that your inventory is already in (i.e. a manual system) be prepared to spend a lot of time updating and correcting many things. It could work well for many industries, but you need to be sure yours is one of those (i.e. lumber) and you ask many questions before agreeing to this program. We have made it work for us since we've invested so much money, but it hasn't been easy.

Cons:

Customer Service is horrible. You call in and basically get a call center of people who can look up the same things you can look up through their on-line help. Otherwise they have to send you to a support specialist who typically has to call you back. It takes quite a while (days not hours) for them to actually call you back and typically I have to call and raise a fuss to get a hold of anyone. The GL is primitive. There is no easy way to get reports and any information back out of the system. The only way I've found to do this is you have a learn Crystal reports, purchase the product or pay more money to have them write you a report. This is a very rigid program. If you have anything special or any "different" way of completing tasks, you will have to conform to the program. It's very difficult to get the program to conform to you. Also if you have invoice terms rather than statement terms, you will not get a proper statement to send to customers monthly. They consider each invoice the "statement". And if you have discounts on those invoices you cannot change that amount if your customer does not take that discount.

Vendor Response

Katie, I'm sorry to read that you feel our support team isn't getting back to you in a timely manner. Our front-line customer service reps do handle the initial calls to hopefully resolve the easy requests and keep our support specialists free to help with the more critical/urgent questions. We are going to reach out to you and review your support inquiries, so that we can understand how/where we can better meet your expectations on response times. We can also discuss your reporting/statement concerns to understand what you need and how to accomplish that in the software. Again, we appreciate your feedback and hope we can help you with these issues soon. Your Spruce Team

Replied January 2020

Karen A.

Verified reviewer

Business Supplies and Equipment

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

Best bet for your money

Spruce and I have a great relationship. Since 2015 Spruce has been a wonderful partner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration and conversion was amazing!

Cons:

I believe the accounts receivable process could me improved. I would love the ability to "undo"

Reasons for switching to Spruce

Discontinuation of support for Legacy

Thomas F.

Verified reviewer

Building Materials

11-50 employees

Used daily for less than 6 months

Review source

Reviewed July 2021

Review of Spruce at Cleveland Lumber

We have seen much greater control over our inventory, also we are able to monitor exceptions easier through reporting. Also, purchasing has been easier by being able to see our ordering history and usage on different products. Our daily balancing procedure has been simplified thanks to Spruce. While our staff has struggled some to adapt to the system most of this is due to their refusal to go to training.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a manager I like the features that allow for reporting on data collected through the normal course of business such as product use by month. Also, the ability to price certain items based on a fixed margin based on current cost if selected. Lastly, while not a uncommon feature, I like to be able to send documents such as invoices via e-mail which our last system wouldn't do. We also like the Delivery feature that allows sales people to see the status of there delivery. There are many more, but these are just a few.

Cons:

While probably not an issue at every business, our staff is a little older, less sophisticated and not very computer literate. It would be nice to have people that specialize in each segment of our business to come spend more time doing individual training to get them up to speed on their specific roll in the new system. It can be overwhelming for the implementation specialist to train everyone and also for those like myself to train everyone in rolls that I am not so familiar in such as Manufacturing.

Reasons for choosing Spruce

Price and industry focus of Spruce.

Reasons for switching to Spruce

The old software was becoming obsolete and the prior provider became less and less willing to service the old software as it became less and less reliable. Also, the old system was limited in it's reporting. Lastly, and probably most important, the old system was not cloud based and we had an instance of ransomware where the old software provider left a crucial firewall open leaving our server vulnerable.

Craig P.

Verified reviewer

Building Materials

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2022

I Can't Wait to Switch to Something Else

I will be very glad to shut it down, once I've found an alternative that will work. Trying to make data-driven decisions is proving to be very difficult, and I feel like I'm a bother when I want to know something simple like "How much business do we do on Saturdays," when trying to decide whether staying open on Saturdays in the winter is worthwhile or not. Access to the database would solve this, but ECi is unwilling to allow such a thing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There really isn't anything I can put my finger that I like about the software.

Cons:

Not cross-platform (must use Windows), no access to the database itself (and since the canned prebuilt reports are severely lacking, this is a problem), 48-hour support callback times can sometimes stretch to a month or better, multi-tasking is nearly impossible (long story, but run one report, then try to run another one and there's no way to look at them both side-by-side -- you must export), etc. The list goes on...

Reasons for choosing Spruce

I didn't. It happened before I got here.

Reasons for switching to Spruce

It was a forced (by ECi) migration. They EOLed NextGen, and made customers move to this jalopy.

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