InteliWISE Live Chat 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

InteliWISE Live Chat

4.2

(20)

Pricing

Starting at $29.00 per month

About InteliWISE Live Chat

InteliWISE Live Chat is an AI-powered live chat solution that allows businesses to connect with customers through various channels such as web chat, Messenger, and WhatsApp. The software caters to enterprises that require advanced live chat capabilities, integrations, and flexible deployment options.

InteliWISE Live Chat offers functionalities that can be customized to match a brand's identity, with the ability to program chat invitations and welcome messages. The solution integrates with CRM systems, chatbots, and other IT systems. This provides businesses with a platform to automate and enhance their customer service and sales efforts. InteliWISE Live Chat also offers advanced reporting and analytics.

InteliWISE Live Chat Screenshots

InteliWISE Live Chat Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Live Chat QuickStart

$29.00

per user, per month

No plan information available

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InteliWISE Live Chat Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of InteliWISE Live Chat
Activity Dashboard
API
CRM
Customizable Branding
Proactive Chat
Real-Time Analytics
Real-time Consumer-facing Chat
Reporting/Analytics

InteliWISE Live Chat User Reviews

Overall Rating

4.2

Ratings Breakdown

35%

50%

15%

Secondary Ratings

Ease of Use

4.3

Value for money

4.2

Customer support

4.0

Functionality

4.0

Have you used InteliWISE Live Chat and would like to share your experience with others?

Cynthia R.

Verified reviewer

Information Services

10000+ employees

Used daily for less than 2 years

Review source

Reviewed February 2019

Love Live Chat

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love Live Chat and wish we could use it more! Because of the licenses and the sheer numbers of our support team and the calls we have, Live Chat is used primarily by upper management teams who offer escalation support for our teams. That's a shame on our part because we have far less issues with Live Chat than we do with the other chat client our agents use. It is stable and gives us almost instant access which is nice because when a call is escalated, we don't want to have the customer "on hold". Having the option for our customers to go live and get someone right away is a plus.

Cons:

There's nothing I can really say about Live Chat outside of the cost. I wish it was not limited to upper managements usage which was our decision not Live Chat. But cost wise its more efficient with another chat program for our agents.

barbara u.

Verified reviewer

Internet

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

The best software app ever

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The way the software is build is user friendly and hot keys are making work very much easy! The ability to see what the other end types before receiving it is a genius!

Cons:

Easy to use but lags from time to time. Onve updated its brand new as always

Anjali s.

Verified reviewer

Computer Software

201-500 employees

Used monthly for less than 12 months

Review source

Reviewed November 2019

Time Saving Software

It was good when i first time used this software then i do not find it more helpfull.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

If you are running out of time and you want to purchase something when you want you need to show only selected item then there is live chat to help you out. It will allow you to chat one of there executive and they will try their best to fulfil your wish. It is an easy process and you can save your time sometimes.

Cons:

It is very difficult to choose something from specified list. So Sometimes it is tricky to select something of our choice.

Syari S.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Awesome Application

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It always helps me to connect with my dear and near ones in a simple and easy way. The quality of the video is also excellent.

Cons:

Sometimes it got stuck while making video calls

Verified

Reviewer

Computer Software

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2019

Not perfect, but does it's job

Overall this is a great product for sales and support teams. It is not perfect, but you can see they're always making changes, and working on improvements.

Ratings Breakdown

Ease of use

Functionality

Pros:

Messaging in web version is almost perfect. The ability to see what is customer writing before he sends the message is the most helpful one.

Cons:

The mobile app is bad. You ca basically chat with current visitor, but it doesn't allow you to see older chats. It is also quite buggy.

Coletta R.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed May 2018

LiveChat is awesome, I really like the quality of the service!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having Live Chat as a feature on your website is awesome! It has the ability to answer questions all around the clock, well at least most of the time. The LiveChat services is a great way to give your customers, or patients the idea that you are available all day long.

Cons:

The only bad thing about LiveChat, is that it can sometimes sound a bit robotic. I don't think that people want a robotic answer, keep in mind, this does not happen all the time. But, when it does, it actually matters, as far as business goes.

Manny P.

Verified reviewer

Used weekly for less than 2 years

Review source

Reviewed March 2018

Very decent remote support

One of my best remote support software, just wished they had more to offer for troubleshooting technicians.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Has a lot of value for the price you pay and very robust software compared to other companies who promise the best remote support software and can't deliver. If your looking for a robust remote software, start here.

Cons:

They can do more for the software and add other features that technician's need while troubleshooting computers. I wish they could have more.

Atul D.

Verified reviewer

Computer Software

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed November 2018

Live chat review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The thing i liked most about this that it is offline customer service software with live support, help desk software, and web analytics capabilities.

Cons:

There is nothing wrong about this software But sometimes it crashes suddenly

Jeff H.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2019

Great product

WE're now able to connect with customers that are on our web site in real-time.

Ratings Breakdown

Ease of use

Functionality

Pros:

Ability to connect with potential customers real time when on our web site

Cons:

Does not have the ability to long in or out automatically at a certain time of the day.

Anastasia L.

Verified reviewer

Gambling & Casinos

11-50 employees

Used other for less than 12 months

Review source

Reviewed January 2020

Live Chat software daily use

Overall the experience was OK, the live chat had a good chatbot that was available for assisting us if we had problems with the software.

Ratings Breakdown

Ease of use

Functionality

Pros:

The chatting function was working smooth and easy. You could see the Geographic location of the client. The tagging system was useful.

Cons:

The email system was not very handy, the tickets got mixed with chats. This program is best for chats and unfortunately not for emails. You could easily reply to the same email as someone else did at the same time, as it was not possible to make it yours.

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