QLess 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

QLess

4.4

(8)

Pricing

Starting at $60.00 per month

About QLess

QLess is a queue management platform that helps organizations manage customer visits, whether in-person or virtual. The system caters to various industries, including healthcare, education, government, and the private sector. It aims to enhance the customer experience through a suite of advanced features.

The platform provides real-time notifications, reminders, and arrival time guidance using AI technology. It also offers the flexibility to seamlessly convert services from in-person to virtual, with callback and virtual capabilities. This allows organizations to serve customers from anywhere.

QLess's unified engagement platform manages all visit types, including walk-ins, appointments, virtual interactions, and callbacks, in a single interface. This comprehensive approach enables organizations to gain an overview of their operations and make data-driven decisions. The platform's analytics and reporting capabilities allow users to monitor throughput, identify constraints, and improve customer satisfaction through built-in survey features.

QLess Screenshots

QLess Pricing and Plans

Starting price: $60.00 per month

Free Trial

Free Version

Basic

$60.00

per user, per month

No plan information available

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QLess Features

Popular features found in Appointment Reminder
Appointment Scheduling
Calendar Sync
Call Reminders
Customizable Templates
Payment Reminders
Recurring Appointments
Rescheduling
Self Service Portal
SMS Messaging
Two-Way Communication
More features of QLess
Activity Dashboard
API
Appointment Management
Automated Scheduling
Availability Management
Calendar Management
Confirmations/Reminders
Contact Database
CRM
Customizable Branding
Mobile Access
Monitoring
Multi-Location
Online Booking
Queue Management
Real-Time Notifications
Real-Time Updates
Reminders
Reporting & Statistics
SMS Reminders
Wait List Management

QLess User Reviews

Overall Rating

4.4

Ratings Breakdown

63%

25%

13%

Secondary Ratings

Ease of Use

4.8

Value for money

3.9

Customer support

3.8

Functionality

4.3

Have you used QLess and would like to share your experience with others?

Simona M.

Verified reviewer

Telecommunications

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

A Great Tool For Managing Visitors

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use QLess for managing visitors and it has been awesome. It makes scheduling easy and allows mobile access. QLess is also customizable.

Cons:

For visitor management, QLess has not failed us.

Reasons for switching to QLess

Since QLess handles both visitor management and scheduling, making the switch was easy and we benefit more with this product.

Brandi S.

Verified reviewer

Construction

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed September 2025

Take back your time

Was able to virtually wait in line rather than waste time sitting and waiting. You can sign in and than also add more time if you will not make the estimated time for your slot.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use and appointment management in your hands. The amount of time you have to spend waiting in line. You can sign in and see how long the wait is and drive over when your time is close.

Cons:

I did not actually see any cons. The ease of use and ability to schedule was time saving and super easy to do.

Josh P.

Verified reviewer

Automotive

2-10 employees

Used monthly for less than 6 months

Review source

Reviewed January 2025

Good but not the best

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Allows mobile access meaning we can access remotely, which is useful.

Cons:

Not able to customise as much as I would have liked.

Marie W.

Verified reviewer

Automotive

2-10 employees

Used weekly for free trial

Review source

Reviewed March 2025

QLess-RATED

Nothing remarkable. I would probably use it again if the need were to arise due to the simplicity of it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The versatility of the program and it's functions.

Cons:

The limited services they offer for free.

Sheenah H.

Verified reviewer

Education Management

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

QLess for Higher Education

For the cost of the software vs. the benefits, it's definitely worth it, but you need to be patient, and have someone to be the system administrator to save time and energy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

QLess is simple to use as far as the interface. It was easy to train many people to utilize the system. The reporting is easy to use, as well, and provides good student insight.

Cons:

It is difficult to make changes to the queues without involving their customer service teams. They aren't the quickest to get back to issues that are often time consuming.

Reasons for choosing QLess

Price and we did not need all the bells and whistles

Kathryn M.

Verified reviewer

Facilities Services

501-1000 employees

Used daily for free trial

Review source

Reviewed January 2021

Great Software for Managing High Traffic Heavy Volume Areas.

Only watched a demo and had a co-worker show it to me who is utilizing. Like the customization, flexibility and interface of the product. Seem's like the vendor takes care of most of the back end development which is helpful for those not as tech savvy. From a front end user perspective, it's as simplistic as it gets.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to hop in line or make a specific appointment is a great feature that allows flexibility for members. You can also section off your queues at the organizational or department level. Example, in an educational setting you may have one for tution/payments services line and a completely different queue for food services. Offers both browser and mobile abdications and is responsive on both platforms. Also has great customization.

Cons:

Nothing not to like but it is expensive. Would only really need if you are a larger organization that processes a high volume of individuals. If your selling ice cream and want to control your line outside your truck. This product is above and beyond what you would need.

Austin T.

Verified reviewer

Automotive

10000+ employees

Used monthly for more than 2 years

Review source

Reviewed August 2022

Check-In Without Physically Being In Line

Overall I enjoyed Qless because it enabled me to check in at the Secretary of State without having to wait in a 2hour line. I was able to go about my day and arrive at the office once my time was up.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to check in without actually being in line allows you to do other things with your time. There is an estimated wait time as well so you are able to time when you actually need to arrive. Plus, it's free to use!

Cons:

Interface and registration can be a little clunky. As long as the place you are at has clear directions on how to check in, it is pretty simple to use. In the event there are not any directions, it can be a little complicated

Evan M.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed December 2020

Great Product to Ensure Social Distancing

Really good, In the past we have had lineups of 2 hours plus and this software has cut that down drastically as people know when they are coming and we know what they are coming for making processing ALOT quickier.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use queuing software that has a simplistic interface for handling large volumes of people. I like the simplicity of the product where the customer has options to book appointments or jump into pre-excising customer queues. Allows management/processing of large volumes of people without creating long lines.

Cons:

Does not have a test environment. You must do your testing in production or call support for changes to your integration.

Reasons for choosing QLess

The product was just a better fit for our business processes.

Showing 1 - 8 of 8 Reviews