smartQ 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

smartQ

4.5

(43)

Pricing

Starting at $5.00 per month

About smartQ

smartQ is a project and task management tool that helps teams visualize their workflow and collaborate effectively. It offers a Kanban-style task board view that provides better visibility into the work process, making it easier to manage resources and identify bottlenecks.

The software can be customized to fit the needs of any organization, whether it's for task tracking, issue management, help desk, or any other scenario. Teams can use smartQ to share notes, files, and communicate in a central location, as well as submit tickets via email or external forms. The platform also offers flexible user roles and permissions, allowing managers to control team access and security.

In addition to its core collaboration features, smartQ integrates with various tools, such as Gmail, Outlook, and Slack. It also provides an API and supports automation rules and triggers, enabling teams to streamline their workflows and increase productivity.

smartQ Screenshots

smartQ Pricing and Plans

Starting price: $5.00 per month

Free Trial

Free Version

Basic

$5.00

per feature, per month

Plan includes:

Unlimited Project Boards

Pro

$8.00

per user, per month

Plan includes:

Unlimited Project Boards
Reports
Custom Ticket Fields
Automation

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smartQ Features

Popular features found in Task Management
Assignment Management
Collaboration Tools
Commenting/Notes
Deadline Management
Dependency Tracking
Prioritization
Project Tracking
Resource Management
Task Editing
Time Tracking
To-Do List
Workflow Management
More features of smartQ
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agile Methodologies
Alerts/Notifications
API
Backlog Management
Charting
Customizable Fields
Customizable Reports
Data Import/Export
Document Management
Drag & Drop
Email Management
Email-to-Task Conversion
File Management
Gantt/Timeline View
Graphical Workflow Editor
Kanban Board
@mentions
Mobile Access
Multiple Projects
Planning Tools
Progress Reports
Progress Tracking
Projections
Project Planning
Project Templates
Project Time Tracking
Project Workflow
Real-Time Notifications
Real-Time Updates
Reporting/Analytics
Reporting & Statistics
Request Management
Role-Based Permissions
Rules-Based Workflow
Search/Filter
Spreadsheet View
Status Tracking
Sub-Task Management
Supports Scrum
Task Board View
Task Import
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Task Tagging
Team Management
Template Management
Third-Party Integrations
Workflow Configuration

smartQ Integrations

Slack

Gmail

Microsoft 365

Dropbox Business

OneDrive

5pm

See all 9 integrations

smartQ User Reviews

Overall Rating

4.5

Ratings Breakdown

53%

40%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.6

Functionality

4.2

Have you used smartQ and would like to share your experience with others?

Mike M.

Verified reviewer

Research

11-50 employees

Used weekly for more than 2 years

Reviewed February 2019

Great Basic Drag n Drop Workflow

The product is an invaluable tool if you have a production type workflow and want to keep track of orders. Customer support is iffy, lots of overlapping tickets and unskilled staff. File uploads (where you need to upload a file to a ticket) is a little borked, but overall, for what you pay it's great value. It feels a little bit of abandon ware, except for the occassional marketing blitz.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Simple, elegant user interface, easy to configure basic drag and drop workflows.

Cons:

File Upload is a pain - it's done in the 1980's way - you have to upload the file, wait, and then press submit. If you forget to press submit you lose your file. The amount of cloud storage is ridiculously small for what you pay. The Android app took years to come to market and is extremely basic and has no offline mode and is just a really cheap, quick portal.

Alejandro G.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for more than 2 years

Reviewed September 2020

The Great Ops Manager

I needed a solution for my daily project tracking that was easy for everyone at the office to use it. We are all enjoying it, and happy since now we can have a nice visual of what is happening at the business on real time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The visual is by far the most likeable feature. It lets you see the actual status of all projects (presents and futures)

Cons:

The only con is that the archived projects are not easy to duplicate. You can, but it is not as easy as all the additional functions the software has.

Reasons for choosing smartQ

The easy functionality and visuals of it. It is really a great product for exactly what I needed. Will not changing for any other option.

Vendor Response

Thank you for your review. Actually, duplicating a project is very easy - when creating a new project, you can copy all settings from another existing project, even its tickets: https://blog.getsmartq.com/2019/07/copying-tickets-on-cloning-a-project/ There are more ways to do it, like using import from CSV file, but this one is the easiest and just takes a few clicks. Please email our support directly if you are having issues with it, and we will address it ASAP. - smartQ Team

Replied September 2020

Scott E.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 12 months

Reviewed December 2019

Work in progress

It's a work in progress. We didn't have a good experience, because the software didn't meet our needs in order to efficiently complete all projects with ease.

Ratings Breakdown

Ease of use

Functionality

Pros:

Basic needs of project management software.

Cons:

The Interface is horrible, hard to look at, stuck 20 years ago. It didn't meet our needs for completing our projects with ease.

Reasons for switching to smartQ

Because SmartQ was hard to use, and not userfriendly, we went with a PMS that we can rely on, Basecamp.

Robert C.

Verified reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Reviewed October 2020

No-brainer for project/task management

A+++

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everyone on my staff uses this and it has become the basis for our weekly 1-1s. Its an ideal tool to track the status of every project someone is working on and you can either go high-level or dig into the details.

Cons:

Zero complaints. We have used this software for 5+ years and everyone on the team loves it.

Reasons for choosing smartQ

We ended up using Redtail for our core CRM but not for task/project management.

Reasons for switching to smartQ

we did a free trial and fell in love with the simplicity

Verified

Reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Reviewed September 2020

Easy to use project management tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is simple and easy to use. When I was looking for a tool for project management, I wanted it to make sure project management didn't become my full time job. This helps keeps projects organized without a ton of hassle.

Cons:

It is a bit limited for exporting and chatting.

Vendor Response

Thank you for your review. Please use the General Report - it exports data to CSV and Excel. Do you want to see a chat app inside smartQ? You can email our support if you are having issues with export or have suggestions about the chat.

Replied September 2020

Verified

Reviewer

Wine and Spirits

11-50 employees

Used daily for less than 2 years

Reviewed February 2019

Excellent Organizational Tool

I'm using my client's version of SmartQ to work with them on email deployment services. I love the ease of use and that it keeps me organized. It's so easy to log in each day and see what's assigned to me or what's coming down the line.

Ratings Breakdown

Ease of use

Functionality

Pros:

The dashboard view. I love that you can set up different categories and easily drag a ticket from one to the other.

Cons:

That when you reply to an email you received it doesn't lay it out in an easy to see way in the platform ticket.

Vendor Response

"That when you reply to an email you received it doesn't lay it out in an easy to see way in the platform ticket." Could you evaluate on this please? Just email support [at] getsmartQ.com. - smartQ Team

Replied February 2019

Verified

Reviewer

Computer Software

1001-5000 employees

Used daily for less than 12 months

Reviewed February 2019

Great affordable tool for project management across teams

We use SmartQ for internal project requests and troubleshooting for managing our SaaS integrations. Different team members across the organization are able to submit a request for projects to execute or things to look into and troubleshoot. From here, they're able to see the status of the project/request based off where the ticket is positioned in the "Queue".

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I learned/used SmartQ in less than an hour - it is highly customizable to fit your team's need/use. You can add as many required fields as you need on a ticket submission, and you can grant access to people across different teams. It's really common-sense to use.

Cons:

I think the design/user interface can use a face-lift... but honestly don't think it matters that much - it works well for what it's inteded for.

Verified

Reviewer

Hospitality

501-1000 employees

Used daily for less than 12 months

Reviewed February 2019

Get's the job done

Get's the job done, It's something we use everyday but would like to see new features introduced. Improvements to be made in the mobile app would be good.

Ratings Breakdown

Ease of use

Functionality

Pros:

The opportunity to have your jobs listed out, all in one place, simplifies workflow for the team

Cons:

There is a lack of features that enhance the workflow, make things easier, the App does not seem to do as good a job as when using it on a desktop. App should have either more features or at least match the features.

Vendor Response

What features do you want to see on iOS/Android apps? If you are using the tablet - you can just use the full version in the browser... - smartQ Team

Replied February 2019

Angelo N.

Verified reviewer

Financial Services

51-200 employees

Used daily for more than 2 years

Reviewed February 2019

Easy to use software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly it makes my job easy. i have all my work at the touch of my finger

Cons:

i have nothing negative to say about this

David L.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for less than 6 months

Reviewed February 2019

North County IT Consulting Serivces

I am using SmartQ as a help desk. I can track multiple tickets from multiple customers and multiple levels of support. Overall, I have a good experience with SmartQ. It has been worth the bill.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to use and creates great workflows. There's a lot of options to make tickets stand out when they need to.

Cons:

Inability to email anyone outside of licensed users or ticket originators. I'd like to send email updates to my customers but the ticket originator may not be the person who needs the information. In many cases, they contact me with a problem and I create the ticket. This means I had to buy accounts for my key customers and still need to copy messages to email to send to people who submit tickets through my email.

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