CX Genie 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CX Genie

4.0

(2)

Pricing

Starting at $14.99 per month

About CX Genie

CX Genie, the AI-powered customer support platform is designed to manage, automate, streamline, and elevate customer service operations.

More than just a chatbot, CX Genie offers a suite of tools for handling support requests, managing customer interactions, and providing seamless handoffs between AI and human agents for more complex issues. With features like ticketing, workflow management, help desk, it enables businesses to reduce response times, cut down support costs, and enhance overall customer satisfaction.

CX Genie integrates with social media, messaging apps, CRM systems, and more -- providing accessible communication channels that meet customers where they are, all managed from one unified platform. Serving industries like e-commerce, SaaS, and digital agencies, CX Genie empowers businesses to grow through actionable insights and excellent customer experiences

CX Genie Screenshots

CX Genie Pricing and Plans

Starting price: $14.99 per month

Free Trial

Free Version

Basic

$0.00

per user, per month

Plan includes:

AI Chatbot

Premium

$14.99

per user, per month

Plan includes:

AI Chatbot

Pro

$24.99

per user, per month

Plan includes:

AI Chatbot
API access
Reports

Enterprise

Pricing available upon request

Plan includes:

AI Chatbot
API access
Ticket Support
SAML SSO
Audit logs
On-premise solution
Help Desk
Reports

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CX Genie Features

Popular features found in Chatbot
AI/Machine Learning
Automated Responses
Chatbot
Code-free Development
Customer Support
For Sales/Marketing
Natural Language Processing
Pre-Configured Bot
Query Suggestions
More features of CX Genie
AI Copilot
Automated Routing
Business Process Automation
Canned Responses
Communication Management
Contextual Guidance
CRM
Customer Communication
Customer Experience Management
Customer History
Customer Surveys
Customizable Branding
Help Desk Management
Intent Recognition
Interaction Tracking
Knowledge Base Management
Language Detection
Live Chat
Multi-Channel Communication
Multi-Language
No-Code
Proactive Chat
Process/Workflow Automation
Reporting/Analytics
Support Ticket Management
Task Management
Ticket Management
Transcripts/Chat History
Workflow Configuration
Workflow Management

CX Genie Integrations

Shopify

Discord

WordPress

Slack

Instagram

See all 11 integrations

CX Genie User Reviews

Overall Rating

4.0

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

4.5

Value for money

5.0

Customer support

4.0

Functionality

3.0

Have you used CX Genie and would like to share your experience with others?

Trươ N.

Verified reviewer

Marketing and Advertising

Self-Employed

Used daily for free trial

Reviewed November 2024

CX Genie is great !

easy to set up , 5 mins you can have your own bot with your data

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. I can only up load my business document and it's worked

Cons:

nothing much just some bug issue but the team handle it quick, have soem issue with white label but never mind

Vendor Response

Hi, thanks so much for your review! We’re happy to hear you’ve had a smooth setup experience with CX Genie. Appreciate your patience with the bugs—our team’s always here to help. Thanks for trying CX Genie out!

Replied November 2024

Yoga T.

Verified reviewer

Consumer Electronics

11-50 employees

Used weekly for less than 6 months

Reviewed November 2024

Review from serafimgaming.com

The chatbot response time is crucial for a smooth experience. Please optimize it where possible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The workflow feature is excellent. However, it can be improved by adding more than five actions to an action message.

Cons:

Chatbots take too long to respond to a message. We have a lot of product information in the chatbot. It would help if the chatbot referred to the related information in a workflow. Since you have the recap feature, can it be integrated with the auto-tagging feature? It makes it easier to categorize customers. Do you have any recommendations for third-party Facebook broadcast services? Chatbots tend to have slow response times when handling messages. We have extensive product information available in the chatbot, and it would be beneficial if it could refer to relevant information within a defined workflow. Since you have a recap feature, could it be integrated with an auto-tagging feature? This would simplify the categorization of customers. Also, do you happen to have any recommendations for third-party Facebook broadcast services that could be incorporated into the CX Genie? to incorporate into the CX Genie?

Reasons for choosing CX Genie

The chatbot service "Super8" is not on the list. It can send broadcasts on Facebook and Instagram to the subscribers. It decreases the possibility of the fan page or account banning

Reasons for switching to CX Genie

The ManyChat doesn't work for sending broadcasts

Vendor Response

Hi, and thank you so much for taking the time to share your feedback! Glad to hear you find the workflow feature valuable and appreciate your suggestions for improvements. If you have more ideas or features you’d like to see, feel free to share them on our public roadmap (https://cxgenie.canny.io/) which our team reviews daily to prioritize updates based on client input. You can also always reach us on Discord for quick support :) Improving chatbot response times is a top priority for us, and we’re actively working on enhancements to create a smoother experience Thank you for choosing CX Genie and for helping us make it even better!

Replied November 2024

Showing 1 - 2 of 2 Reviews