Patient Hub 2026: Benefits, Features & Pricing

Wondering if Patient Hub is right for your practice?

Our Patient Portal Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Patient Hub

5.0

(4)

Pricing

Pricing available upon request

About Patient Hub

Patient Hub is a digital patient engagement portal that helps patients manage their healthcare appointments and waiting list status more efficiently. The portal is designed for healthcare providers, such as NHS Trusts and Boards, who want to enhance patient experiences and optimize operational efficiency.

Patients can easily book, reschedule and manage their appointments through the self-service portal. This reduces administrative work for healthcare staff. The solution also allows healthcare providers to quickly validate if patients still need to be on the waiting list, freeing up capacity. Additionally, Patient Hub empowers patients to have more control over their care through the Patient Initiated Follow-up (PIFU) feature.

Patient Hub Screenshots

Patient Hub Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Patient Hub Features

Popular features found in Patient Portal
Appointment Scheduling
Billing & Invoicing
For Medical Purposes
Self Service Portal
More features of Patient Hub
Appointment Management
Client Portal
Communication Management
Confirmations/Reminders
Mobile Access
Reminders

Patient Hub User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

4.8

Customer support

4.8

Functionality

5.0

Have you used Patient Hub and would like to share your experience with others?

James A.

Verified reviewer

Hospital & Health Care

10000+ employees

Used daily for less than 2 years

Review source

Reviewed July 2025

Patient Hub improved our patient communications overnight.

Fantastic. Patient Hub is very user friendly for set up and maintaining. Its modular approach ensures you can concentrate at a project level to deploy and the Academy makes certain that your teams are well trained in how to get the best from Patient Hub.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Patient Hub has been transformative for our service. The deployment was fully supported by the Netcall Team and their approach of ensuring customers can 'self manage' has ensured that we continue to be engaged with how patients transition to using the patient hub over the past year. The Patient Hub Team have also been very responsive to requested improvements through their Ideas Portal and many of our suggestions have ben taken on board. Waiting List Validation in particular has been a huge success and allowed us to communicate with patients to ensure that those who are offered an appointment actually still need one. This has saved the Trust millions in potentially lost or unneeded appointment being sent out

Cons:

Going big bang deployment for the whole of the Trust was a bit overwhelming; however this was due to necessity, not recommendation. New features can often be deployed without us noticing due to the complexity of patient hub.

Reasons for switching to Patient Hub

increasingly poor customer service and rising costs

Vendor Response

Thanks for your review of Netcall's Patient Hub. It's brilliant to hear that you sre getting great support from our team and the product itself is bringing such big successes in communicating with patients, leading to huge savings for the Trust. We understand you being overwhelmed at the big bang deployment, but you did see very quick successes as a result, which is excellent. Don't forget that new features are signposted via the release notes and videos on the Community, so please do keep active on the Community. Software always goes into your Test environment first, which should provide all the knowledge and capabilities to test before going live. And Customer Engagement are on hand at any point if you want to check you've understood new features and capabilities. If you need further assistance, please feel free to reach out. Best regards, Netcall Team

Replied August 2025

Sarah W.

Verified reviewer

Hospital & Health Care

5001-10000 employees

Used weekly for more than 2 years

Review source

Reviewed June 2025

Transforming Patient Engagement and Operational Efficiency with Patient Hub

With its seamless integration, Patient Hub has enabled us to streamline workflows, reduce administrative burden, and enhance patient communication. We highly recommend it to other Trusts looking to modernise and improve efficiency.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Here at Harrogate & District NHS FT, we use Netcall’s Patient Hub module to manage waiting list validation. The platform is visually appealing, easy to navigate, and provides clear, accessible management information, making it highly effective for both staff and patients. We’ve seen a notable improvement in patient response rates, which has helped us reduce our waiting list size, lower DNAs, and improve clinic utilisation. The Netcall team are incredibly supportive, working closely with us to optimise the platform’s use and ensure we get the most from it.

Cons:

There is very little to not like about Patient Hub, we are looking forward to taking the upgraded platform shortly so we can expire a patient link, this has been problematic for delayed responses, however, we are pleased it has been addressed by Netcall.

Vendor Response

Thanks for your review of Netcall's Patient Hub and Waiting List Validation. So great it hear that you find it easy to use, effective in improving patient response rates and ultimately reducing your waiting list! If you need further assistance, feel free to reach out. Best regards, Netcall Team

Replied June 2025

Rob ..

Verified reviewer

Hospital & Health Care

10000+ employees

Used daily for more than 2 years

Review source

Reviewed February 2025

Patient Hub review

Very good. Its has a wide impact in Outpatients and you can see how it will spread into diagnostics and Inpatient admissions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to setup and configure to bring instant results from financial savings to high patient satisfaction. Its reduced our calls into the services and given us a new way for patients to interact with the booking teams. New functionality comes on with each release, so our digital offering gets enhanced virtually every quarter.

Cons:

Not much really, there are some smaller user cases where letters continue to be manually sent, but Netcall actively work through them to enhance the functionality.

Vendor Response

Thanks for your review of Netcall's Patient Hub. Wonderful to hear that it is providing financial savings as well as high levels of patient satisfaction. Thanks for the feedback about some letters still being required - we will continue to work with the Trust. If you need further assistance, feel free to reach out. Best regards, Netcall Team

Replied February 2025

Sally A.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed February 2025

An NHS Trust Using Patient Hub

Straight forward to implement. A reliable patient communication system that is well received by staff and patients. Great support and responsive customer service from supplier.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A broad range of highly reliable functionality that is easy to integrate with hospital EPR system. Intuitive modules that are straight forward to configure and customise content to the needs of hospital services and patients. All functionality (appointment notifications, surveys, patient pathway updates and communications) have been well received staff and patients. We have seen some significant efficiencies as a result of introducing Patient Hub. Patient engagement is around 80% and patient satisfaction is >93%.

Cons:

I'm struggling to think of anything I don't like about Patient Hub. It does what it says on the tin, and it does it reliably.

Vendor Response

Thanks for your review of Netcall's Patient Hub. It is fantastic to see that it is achieving such brilliant results for your Trust. If you need further assistance, feel free to reach out. Best regards, Liberty Team

Replied February 2025

Showing 1 - 4 of 4 Reviews