eGain AI Agent 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
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Overview

eGain AI Agent

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Pricing

Starting at $50.00 per month

About eGain AI Agent

eGain AI Agent is a next-generation virtual assistant designed for service leaders who want to deliver fast, intelligent, and safe customer support, without adding more headcount. Tailored for customer service, contact center, and digital transformation teams, eGain AI Agent combines generative AI with enterprise-grade knowledge management to provide meaningful, context-aware help across digital and voice channels.

Whether you're a customer experience (CX) manager in a fast-scaling SaaS company or an IT service delivery lead in a regulated industry like banking or healthcare, eGain AI Agent helps you automate service without sacrificing accuracy, control, or compliance.

Ideal for:

Mid-to-large enterprises with high customer interaction volume
Contact center and customer support leaders looking to reduce call deflection and agent burden
Organizations in regulated industries such as financial services, telecom, healthcare, insurance and public sector
IT and CX leaders aiming to modernize support with explainable, secure AI

Features of eGain AI Agent include:

Unlike generic chatbots, eGain AI Agent combines generative AI with your organization's approved knowledge base, e...

eGain AI Agent Screenshots

eGain AI Agent Pricing and Plans

Starting price: $50.00 per month

Free Trial

Free Version

Basic

$50.00

flat rate, per month

No plan information available

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eGain AI Agent Features

Popular features found in Chatbot
AI/Machine Learning
Automated Responses
Chatbot
Code-free Development
Customer Support
For Sales/Marketing
Natural Language Processing
Pre-Configured Bot
Query Suggestions
More features of eGain AI Agent
Activity Dashboard
AI Copilot
Alerts/Escalation
API
Automated Routing
Customer Experience Management
Customizable Branding
Data Extraction
Data Import/Export
Document Management
Drag & Drop
Generative AI
Language Detection
Live Chat
Machine Learning
Monitoring
Multi-Channel Communication
Multi-Language
Multiple Data Sources
Performance Metrics
Process/Workflow Automation
Real-Time Data
Reporting/Analytics
Sentiment Analysis
Speech Recognition
Transcripts/Chat History
Transfers/Routing
Virtual Personal Assistant (VPA)