BuildingLink 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

BuildingLink

2.8

(10)

Pricing

Pricing available upon request

About BuildingLink

BuildingLink is a cloud-based property management solution for small, midsize and large businesses. Primary features include resident management, package management, maintenance management, work orders, visitor management, asset and inventory tracking.

Other features include key tracking, parking management, management analytics, document library and amenity reservations. It allows users to manage operations, track tickets and track inventory levels. It provides real-time alerts on package pickups and deliveries, maintains visitor logs and allows residents to register their guests and set up their access permissions.

BuildingLink offers integration with Amazon Alexa, OneSite, Jenark, Yardi, Caliber, IBS, Timberline, Qube, RentPayment, PayLease, ClickPay and others.

It is compatible with Windows, Mac and Linux operating systems. Mobile applications for Android and iOS devices are offered. Support is offered via email and over the phone. Other help options include FAQs and help database.

BuildingLink Screenshots

BuildingLink Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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BuildingLink Features

Popular features found in Facility Management
Alerts/Notifications
Calendar Management
Facility Scheduling
Inspection Management
Inventory Management
Maintenance Scheduling
Preventive Maintenance
Reporting/Analytics
Space Management
Vendor Management
Work Order Management
More features of BuildingLink
Accounting
Analytics
Billing & Invoicing
Committee Management
Contact Management
Customizable Branding
Dashboard
Document Management
Equipment Management
Event Management
Fee Collection
Financial Management
Fixed Asset Management
Guest Tracking
Housekeeping Management
Incident Management
Inventory Control
Late Fee Calculation
Lease Management
Maintenance Management
Member Communication
Member Database
Mobile App
Owner Portal
Parking Management
Payment Processing
Portfolio Management
Property Database
Property Management
Rent Tracking
Residential Properties
Tenant Portal
Tenant Screening
Tenant Tracking
Transaction History
Vacancy Management
Vehicle Management
Visitor Management
Website Management

BuildingLink User Reviews

Overall Rating

2.8

Ratings Breakdown

10%

20%

40%

30%

Secondary Ratings

Ease of Use

3.1

Value for money

2.6

Customer support

2.4

Functionality

2.8

Verified

Reviewer

Government Relations

51-200 employees

Used monthly for more than 2 years

Review source

Reviewed November 2019

Residents Encyclopedia

Building Link has helped keep me informed as a user and I love the posting feature, to share ideas, needs etc. with other tenants.

Ratings Breakdown

Ease of use

Previously 5

Functionality

Pros:

Building Link is a fabulous resource for tenant resources, directory and bulletin boards. Its an easy way to connect tenants and provide information.

Cons:

The system home page could use an upgrade, it's very dated and loaded with too many visuals/clipart.

Miri L.

Verified reviewer

Real Estate

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2025

Happy with this software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very customizable, has many perks, like surveys built in.

Cons:

It's no so easy to set up, but once it's done it's amazing.

Erin R.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Building Link 2025 Review

Service has gone downhill since 2020 - I thought they would improve with updates but this has been terrible this year. If we are forced to switch management platforms, I will be telling them to refund part of KeyLink. You can't bill 25k for equipment that only funtions with Building Link and have so many service interruptions that it has a noticeable negative impact on our daily operations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I've been using Building Link as a Manager for 8.5 years. I like all of the functions, I wish certain functions could pull information from other areas (like when I deactivate a resident, if their vehicle info could also automatically deactivate, that would be nice). Unfortunately, they've had so many functionality errors and outage in 2025 (so many that are not listed on their Building link status page) it has impacted my ability to efficiently manage invoicing, vehicle listing, resevations, etc. The lastest issues include taking forever to load front desk instructions for courtesy keys, not loading the reservation calendar, dropping email attachments in work order emails, not syncing the mobile GEO app with the computer app and so much more. This happens on a weekly, sometimes daily basis, since Januay 2025.

Cons:

KeyLink doesn't function as a standalone, you have to have a service contract with Building Link for it to function. It cost us approx. 25k. We feel stuck with Building Link. We purchased Keylink in December 2024 and shortly after that, all these problems and outages ramped up. In the last 2 months, when I dial their support number, hardly anyone answers. It is a recorded message about higher than normal call volumes and known service outages and to leave a call back number.

Babak B.

Verified reviewer

Used other for less than 2 years

Review source

Reviewed October 2017

We use BuildingLink at our office condo

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Web-based platform makes it easier to load via your phone or computer device. - Ability to easily book amenities, issue parking passes etc makes life a lot simplier

Cons:

Overall I don't have any complaints about the product, but the interface looks a little clunky and outdated

Olga K.

Verified reviewer

Accounting

Self-Employed

Used monthly for less than 12 months

Review source

Reviewed September 2024

The worst User Experience award 1994-2024

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Worst User experience ever. Seriously, was is it designed in 80s? It's 2024!! the worst UX I've seen in the past 5 years. Not only It allows to book services in the past (???), then it doesn't allow me to book anything in the actual future. Why it's even on the market???

Cons:

Honestly, haven't seen this dated interface in years

Reasons for switching to BuildingLink

no idea, I think people just complained about something, but got something way worse. Guys, like please... someone to fix the user experience. it's beyond appaling

Mackenzie C.

Verified reviewer

Real Estate

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2021

It is an average program.

I have used it as a property manager now for three years. I wouldn't mind trying out a new program but using BuildingLink is okay for now.

Ratings Breakdown

Ease of use

Functionality

Pros:

Building Link isn't great but it works for us. Most of our residents struggle to use BuildingLink but I think it is the mobile app that is the issue.

Cons:

The software sometimes crashes randomly and the residents struggle to upload a maintenance request.

Reasons for choosing BuildingLink

I have used Appfolio in the past and everything was integrated better and easier for the average person to use.

Elie Z.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed June 2021

A system that could be great with the right vision

I think if BuildingLink was willing to invest in an overhaul they could be great, but the current iteration is behind its competitors and desperately needs a new vision.

Ratings Breakdown

Ease of use

Functionality

Pros:

Under the hood, I think BuildingLink is solid. Their underlying data structures and business logic make sense and feel like this is a product that didn't just pop up yesterday.

Cons:

(1) Aesthetics; I don't really understand why they haven't completed a major overhaul of the aesthetics both on the web and on the mobile app, both of which are aging significantly and clumsy to access. This could be accomplished with only UX changes by a web designer so not sure why such an issue. (2) Customization; This software can't do everything, which is OK, but at least allow users to add custom pages. For example, would love to create a custom 'wiki' style page or pages for an introduction or announcements. More importantly, let's say I want to use a 3rd party service for Payment Processing, Utility lookup, voting, or violation tracking; would be nice to be able to embed them in a page. (3) Violation Mgmt; The lack of any system for violation mgmt is crippling for HOA/COA use cases. It's the single major non-aesthetic feature that should be prioritized. (4) Email Messaging; Clunky is all I really have to say about that (5) Custom User Types; Users have to be set to pre-defined lists and must be enabled by support. Why not just allow Admins to create the types?

Al M.

Verified reviewer

Real Estate

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2022

Disappointed Board Member

We weren’t able to roll out the system after trying for more than a year

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software was included with our management company fee

Cons:

Hard to implement and dated user experience

Reasons for choosing BuildingLink

It was included in our management fee

Verified

Reviewer

Financial Services

51-200 employees

Used daily for less than 6 months

Review source

Reviewed July 2019

BuildingLink Review

I use it for work. I wish we could use it on another web browser because internet explorer is trash. It’s always freezing when I’m trying to help residents.

Ratings Breakdown

Ease of use

Functionality

Pros:

I like that I can search easy with the search bar and that if I’m looking or something specific, I can just put in the specifics and find what I’m looking for

Cons:

This application is so far outdated though. It could could have so much more potential. It looks like it’s design is not up with the times.

Justine C.

Verified reviewer

Real Estate

2-10 employees

Used monthly for more than 2 years

Review source

Reviewed September 2020

Don't know what other options are out there