OneSite Software


 

OneSite Leasing & Rents is a cloud-based property management solution that helps businesses across industries such as real estate and homeowner association (HOA) and helps them to manage different tasks of the tenant lifecycle that include interacting with prospects on-the-go with lease information accessed via tablet, managing rent with electronic payments, assigning service requests to the maintenance team and more. The solution helps users manage and maintain data on each tenant and offers residents an online portal for paying bills and communicating with staff members.

OneSite Leasing & Rents also provides users customer relationship management (CRM) functionalities such as automated reminders to follow up with prospective tenants and a database to record and store tenant information.

Managers and staff have access to financial accounting and compliance capabilities and a document management function for keeping digital copies of leases or vendor and supplier agreements. OneSite can be tailored to help users manage commercial offices, retail, industrial or mixed-use properties.

Support is offered via phone, email and a customer support knowledge base.

 

OneSite - Entering new prospect information
 
  • OneSite - Entering new prospect information
    Entering new prospect information
  • OneSite - Changing rent amounts
    Changing rent amounts
  • OneSite - Property overview
    Property overview
  • OneSite - Processing checks
    Processing checks
  • OneSite - Generating reports
    Generating reports
  • OneSite - Late charge information
    Late charge information
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

81 Reviews of OneSite

 

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Software Advice Reviews (70)
More Reviews (11)

Showing 1-20 of 70

Ingrid from BlackStone
Specialty: Affordable Housing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Functionality and easy to access all that is needed

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

You get all on your main screen and see your daily traffic as well. I have enjoyed using it for leasing , accounting and residents info on hand , my favorite is that I can see the notes of the residents interactions.

Cons

Not found. I really found it easy to learn as well.

Review Source
 
 

Jen from ROK Builders
Specialty: Hotel / Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Great accounting software for small to medium sized businesses.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

OneSite is super easy to navigate and works seamlessly with RealPage. Doing bank recs are simple, paying vendors via ACH works well, and setting up users with different access rights works like a charm.

Cons

Their report builder can be easy to use, but you can't do any complex report writing. I'm not sure if they have an add-on for more complex report writers, but something to keep in mind if your company expects complex reports.

Review Source
 
 

Ashley from ZRS Management
Specialty: Apartments / Multi-family
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

User-friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The best of the best software!

Pros

Onesite is very user-friendly. It's easy to generate reports, calculate prorated rent rate, and adjust rent rates!

Review Source
 
 

Leah from LaCroix Court Apartments
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

OneSite * Real Page Property Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This interface is super user friendly . This software makes it easy for any Property Manager to complete simple daily tasks from one resource . This includes but is not limited to accounting, tenant letters and communications and much much more .

Cons

Integrating properties is a pain in the behind. It is also not the best with keeping your staff organized this is not the software for your organization. Customer support is also not the most helpful group of people in the world .

Review Source
 
 

Laura from Villas - Real Estate
Specialty: University/Student
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Overall great

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use, pretty self explanatory, appreciate being able to move payments easily and having the ability to track the changes

Cons

Don't like the exporting reports functionality to excel. Unless it's exported as csv, you have a horrible format you have to deal with in excel... And I'm convinced the csv and excel reports do not match 100%

 
 

John from Rivergate KW Residential
Specialty: Apartments / Multi-family
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

OneSite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great user interface and the technical support line is probably the best of any software I've ever used

Cons

Report writing function is cumbersome and can be time consuming to create one-off reports. Sometimes the program is slow to respond.

 
 

Rodney from Wilkinson Real Estate Advisors
Specialty: Apartments / Multi-family
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

OneSite provides a fully intergated solution package.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

A full suite of integrated products are offered by RealPage. Ease of use. User friendly. User mistakes easily corrected.

Cons

Custom reporting. Most outside integrations are complicated or non-existent. Others are very costly.

 
 

Drew from Internet
Specialty: University/Student
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Onesite works pretty well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Onesite works pretty well. It was a one stop shop for a lot of the tasks we worked in my student living job, and did a good job keeping it all organized. Definitely, has a lot of intriguing features

Cons

It can get easy to be bogged down by the minutiae of the site since there is honestly a lot going on. If your housing staff does a bad job keeping it organized, it can be a pretty frustrating system

 
 

Claire from Aspen Heights
Specialty: Mixed Portfolio
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Decent program but difficult to use

Ease-of-use

Functionality

Product Quality

Customer Support

I used OneSite for 2 years and found myself having a lot of issues with it. This could have been due to older computers but it would constantly freeze while I'd be in the middle of working. I use Entrata at my current job and find it to serve all (if not more functions) while being more user friendly.

Pros

-compatible with a wide range of other software
-serves its basic purpose
-customer support
-quality FAQ and forum online for questions on functionality

Cons

-difficult to navigate
-Can only fully be used on Internet Explorer
-freezes easily
-antiquated interface

 
 

Ginny from Wilkinson Real Estate Advisors
Specialty: Apartments / Multi-family
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Great software that is very user friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Overall, the best feature of the software is the simplicity of accessing different modules and being able to easily navigate through the system without any issues.

Pros

- Easy to navigate
- Budget formulation is direct and concise
- Bank reconciliation process is straight forward
- System features updated periodically

Cons

- Needs improvement on report functionality options
- Customer Service was not the most helpful
- I do not like how the Leasing and Accounting roles are on two different platforms

 
 

Melodie from Madison Apartment Group
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

OneSite is one stop for all!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

OneSite is a great system to navigate on. There are a lot of training manuals to help you every step of the way.

 
 

Carlos from RISE Residential
Specialty: Real Estate Developer
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Easy to use and very intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love how RealPage has so many different products that integrate with OneSite making our day to day tasks easier to accomplish and manage.

Pros

Always being updated and is very straight forward. You can learn your way around this software very quickly.

Cons

Some settings locations are not where you think they should be and you then start searching to see where they are. Sometimes in a place you would never think to look.

 
 

Johnathan from Campus Life & Style
Specialty: University/Student
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Overall I've had a great experience with Onesite

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

One of the pros, in regards to One site, is how easy it is to navigate. Getting from one task to another is seamless

Cons

One of the cons, in regards to One site, is the response time for support could be a little bit quicker.

 
 

Maritza from Scully Company
Specialty: Apartments / Multi-family
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and probably the best software I have seen in the 25 years I have been in this industry.

 
 

Corey from ZRS Management
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Best software for Multifamily

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love onesite and will forever us it if I am able to.

Pros

The pros of Onesite are functionality and ease of use. I have been using onesite for 7 years. The integration for everything is perfect. I am a super user on onesite and have loved learning the ins and outs

Cons

The frequent updates I know are needed but sometimes it slows the system down. I wish when you denied an applicant it denied it all the way in the system instead of having to deny the screening then deny the application. It would be nice to make the decision and then have it close the account out automatically but we still would need to process the FAS.

 
 

Sarah from Signature Mananagment
Specialty: Apartments / Multi-family
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

I have worked with OneSite for years and it is easily functional.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would like to see if there were other ways of searching for someone by using other "descriptions". At this time, there is by name, plate #, social #, and phone #. I would also like there to be a feature that you could add in a gate card number or a key faub number.

Pros

Reports are easily accessible. OneSite is very user friendly for Tax Credit and Market mix communities. The features for residents is just enough and easy to use. I love the main page and how you can customize it to what exactly you need to see.

Cons

The only con I would have is the limitations that the On-Site staff has when creating levels. This may be a function that corporate only has access to but since letters are mainly generated by the leasing office, I wish there were more options.

 
 

Patrick from EdR
Specialty: Apartments / Multi-family
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

I have around seven years experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like numbers so I like the fact that once you put an apartment number into the system it generates that apartment up to view.

Cons

I do not like that you can add no attachments. This is hard for when you need to go to two different places to look for what you need.

 
 

Amy from W3
Specialty: Apartments / Multi-family
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

I love working on OneSite, it is the best tool out there!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love that there are many ways to complete any single task. This makes OneSite easy to teach and learn.

Cons

I wish upper management was more informed on the different functions available. When OneSite is not used to its full capability teams are lacking great tools.

 
 

David from Keller Williams Realty
Specialty: Residential / Single-family
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2017

June 2017

Onesite Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The Onesite tutorials made it easy to find answers to overlooked issues. The ease of software made it simple for training new employees adapting to a new system.

Cons

Initially, there were triggers that would slow down the process for move-ins/move-outs. Accounting department had to wait for Leasing to close moved out files. This was a perfect storm at the beginning of the month, with all sorts of new move-ins for the Leasing staff to balance.

 
 

Allison from Richland Development
Specialty: Apartments / Multi-family
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

I have recommended this software to other apartment complexes as it provides intuitive ways to produce accurate data.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Print reports to view availability, market data, pricing, occupancy, make-ready dates, and track leads and applications.

Cons

Late fees are automatically generated and need permission from higher management to remove in case of special circumstances.

 
 
 
Showing 1-11 of 11

Brianna from The Avenue

July 2018

July 2018

I have never had an issue with ONEsite and love using this program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ONEsite it easy to use and I love that I am able to track everyone's ledgers. Whenever there is an issue I am usually able to find out how to solve it quickly.

Cons

My least favorite thing about ONEsite is that is locks at the end of the month so sometimes it is hard to check ledgers and what is due.

Review Source: Capterra
 

Jessica from ACH

April 2018

April 2018

Pretty Simple, There are better products

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

pretty easy to navigate keeps most property needs in one place. Generally, a decent product to use for property management.

Cons

Can be difficult to adjust to for new users. Not entirely user-friendly. Very much "one size fits all" even though it doesn't,

Review Source: Capterra
 

Kelsey from DLR Group | Staffelbach

March 2018

March 2018

This software works seamlessly for all my apartment needs - bills, history, maintenance.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that there is an actual dashboard with all the most important snapshot information. I also like that it's really easy to navigate and figure out what you need.

Cons

No real cons to mention with this software. Haven't encountered any bugs or had trouble using it at all.

Review Source: Capterra
 

Victoria from Knights Circle

March 2018

March 2018

I had an overall positive experience with onesite4

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's been awhile since I've used Onesite, but I can say I was pleasantly surprised when our company made the switch from its previous platform. Simply, for the sheer ease of use.

Cons

Again, it's been awhile since I've last used, but there were functionalities that needed to be added on. Tasks Onesite could not yet perform that seemed basic to me.

Review Source: Capterra
 


March 2018

March 2018

Average PMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helped with my day to day.

Pros

This system is comprehensive, although it's not the best software I've ever experienced in terms of property management systems.

Cons

The interface is a little old school, and the load time can be a bit slow sometimes, forcing waits on processes.

Review Source: Capterra
 

Nichole from Asset Campus Housing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

Onesite is the best software for tracking leasing information!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Onesite is easy to use and has so many features to choose from when pulling reports and entering data. Screening residents for background checks is so easy on one site and secure. One site organizes your data and allows you pull any report you can think of. If the data goes in, they can get the data out.

Cons

I wish one site looked more colorful and bright. Onesite is very excel like and could visually look more appealing. Onesite also will close randomly if it gets stuck pulling a very large report.

Review Source: Capterra
 

Rickie from Sun Lake at Edgewater
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

I really enjoyed working in one site. It was very user friendly and had many options.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I loved how easy it was to use and understand. I also like how user friendly it is. The thing I like most is that it will tell you who and when any changes are made.

Cons

My least favorite thing about one site is that you cannot toggle between screens. Meaning, that you have to exit out of one before entering another.

Review Source: Capterra
 

VICTORIA from Vacant Home Rescue LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

It really is a fabulous functional software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A beautiful way to organize, and put together all of the little daily activities of my business and one on one help in doing so

Pros

We have been building our complex from the ground up with ONEsite about a year now. Dealing with our Customer Rep, has been smooth. He listens, offers suggestions and helps us a lot. I wish I could get it to cater a little better to apartment management but all in all its a great site

Cons

needs to cater a little more to specific businesses, I wish i could spend less time trying to figure this all out and get it glitch free

Review Source: Capterra
 

Kriselle from Valley Village

June 2017

June 2017

Easy to use software for leasing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how OneSite has an easy to read layout and has step by step guides when help is needed. It also lets the user know when something important is not completed-like move in move outs.

Cons

I don't like how there isn't a way to reprint a waitlist summary for applicants.When inputting a new applicant in the system, it only allows for waitlist summary to be printed once.

Review Source: Capterra

  Response: ONEsite, RealPage

Date: June 2017

June 2017

 

This is not our software. This i realpages leasing software. Please delete.

 

Adrianne from Real Estate
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

Onesite Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I work at Prometheus Real Estate and we use one site to connect with our current and past residents at our apartment neighborhood. It is easy to find our neighbors and our information we need

Pros

How easily accessible searching our neighbor's information is

Cons

Can't seem to think of any

Review Source: Capterra
 

Kathleen from Caron Treatment Centers
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2016

September 2016

Excellent Development and Customer Sales and Service Team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been building a patient treatment portal with ONEsite for almost 3 years. Working with the Development staff to get the tools built to meet our unique needs has been exceptional. Our Customer Rep, listens to our requests and offers suggestions to streamline our processes on the site. I cannot thank our team enough for their patience and guidance as we continue to grow our portal into a world class treatment tool.

Pros

It is a cost effective product that strives to meet our needs.

Cons

Customer Service line needs to be able to help problem solve when our customer rep is not available. If we are having connectivity issues waiting for our rep to come in when we are on the east coast is not acceptable.

Advice to Others

None

Review Source: Capterra

  Response: ONEsite, RealPage

Date: September 2016

September 2016

 

Kathleen,

I appreciate the positive feedback and will address the issue with the flexible work hours we allow our account managers and developers.

I will make sure someone is available earlier for support.

Thanks,

Bob Crull
CEO