LOU 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

LOU

4.3

(7)

Pricing

Starting at $1,999.00 one time

About LOU

LOU is a cloud-based business management solution designed for retail and services enterprises including pool, spa and hearth that helps streamline business operations and optimize customer service. The platform helps users control inventory, manage sales, handle customer communication, streamline transactions, perform accounting tasks, generate reports and more. One of the key features of LOU is its retail point of sale (POS) system, designed to process payments and handle customer transactions.

LOU's inventory management feature allows businesses to maintain records of their inventory, including product details and supplier information. The solution helps streamline the process of managing stock levels, ordering new supplies and tracking inventory performance. It lets businesses avoid stockouts and overstock situations. It provides real-time inventory tracking, enabling businesses to monitor inventory movements and make informed purchasing decisions. Through the mobile app, technicians can update job statuses, access customer information and manage tasks directly from their mobile devices. The tool also includes sales management features that allow businesses to create and manag...

LOU Screenshots

LOU Pricing and Plans

Starting price: $1,999.00 one time

Free Trial

Free Version

PRO

$1,999.00

per user, one time

No plan information available

Enterprise

$4,999.00

per user, one time

No plan information available

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LOU Features

Popular features found in Retail Management Systems
Accounting Integration
CRM
eCommerce Management
Employee Management
Loyalty Program
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Retail Inventory Management
Returns Management
More features of LOU
Accounting
Barcode/Ticket Scanning
Billing & Invoicing
Bills of Material
Commission Management
Credit Card Processing
Customer Database
Customer History
Customizable Reports
Document Management
Electronic Payments
Email Marketing
For Retail
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Mail Order
Mobile App
Offline Access
Point of Sale (POS)
Promotions Management
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Receipt Management
Reporting & Statistics
Sales Management
Sales Order Management
Sales Reports
Shipping Management
Stock Management
Task Management
Third-Party Integrations
Warehouse Management
Workflow Management

LOU User Reviews

Overall Rating

4.3

Ratings Breakdown

43%

14%

Secondary Ratings

Ease of Use

4.3

Value for money

3.9

Customer support

4.4

Functionality

3.9

Jeff S.

Verified reviewer

Construction

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2022

Valet Pool Co Review

It helps us with customer and inventory management the most as well as routing our service techs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That it's cloud based and can be accessed anywhere. It's pretty easy to use when we understand the why to the what and set it up properly.

Cons:

The deployment. Our contact for that was not all that knowledgeable and didn't prep us properly to get this set up properly the first go round (and we made errors in this process as well).

Reasons for choosing LOU

We liked the vision and direction it was going.

Vendor Response

Jeff - Thanks very much for taking the time to write a review. We have another LOU release due out this week, and will continue to update LOU about every 3 weeks with new features. LOU - powered by the team at Evosus

Replied December 2022

Brittany A.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

Big Business Perks Small Business Support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been using Lou for several years. The features are top-notch and make my small business feel optimized. The most significant part that has changed our business is communication. Anyone in the company can access our estimates, work orders, sales orders & invoices. Anyone can pick up a sale from any point in the document trail. This keeps sales moving and money incoming. Yet if I have a problem or concern, Lou's staff makes me feel valued and attends to my company like we are the only customer they have. I can appreciate this on so many levels; if I had to mention an employee from Lou who deserves a big pat on the back, it's [SENSITIVE CONTENT]. [SENSITIVE CONTENT] has always gone above and beyond to ensure Lou works for my company. She is a valued customer service representative and has always been my first choice.

Cons:

The great thing about Lou is if something you dislike or find isn't working great, they take the time to remedy or suggest it to their development team. Most of our dislikes have been resolved. The biggest dislike currently has been with the credit card merchant. Since Lou is a sister company of their merchant, you are restricted on this choice. We would love to be able to use a different merchant or see more competitive rates. Some merchants pass credit card fees on to the customer, which is very appealing.

Reasons for choosing LOU

We chose Lou over the rest because we would not need to spend thousands on computers or other equipment. We were able to keep our same computers and only purchase a new POS register.

Vendor Response

Thanks very much Brittany! And good news on merchant processing rates: We're adding ACH as a payment option to LOU in the next few months. This will help with work orders & recurring payments by lower the discount rate to less than 1%.

Replied October 2022

Jay F.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2023

Using Lou Daily

While Lou has been helpful it has also forced us to use other softwares that provide options that Lou does not.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Lou was an overall helpful product as it allowed us to centralize date and easily build estimates for customers.

Cons:

One of the issues I had with Lou was the limited compatibility with other softwares and systems.

Vendor Response

Thanks Jay. Few programs combine Retail, Service, Inventory, Reports & Financials all in one program. LOU does this and more. Open API's for connecting with other systems launches this year, and is included with the LOU Enterprise plan at no additional cost.

Replied May 2023

Josh H.

Verified reviewer

Utilities

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2022

Overall, ambitious but needs improvement

Overall I do like the program but it seems to be in its baby phase. I feel more like a beta tester than a user of a well oiled machine. It's good, but can be better

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It provides a unique interface that was very easy to acclimate to.

Cons:

Notes can get scattered and task management can be a bit chaotic. There may be a way to polish these interactions. The relationship between parent/child accounts needs an overhaul

Reasons for switching to LOU

No longer supported, cost

Mickey W.

Verified reviewer

Retail

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2021

Worth the money!

Overall have been extremely satisfied and would encourage anyone debating the cost (we did for a year) to take the plunge. I will say I believe, though expensive and not fully complete, has saved our company money and been worth it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The way this program keeps everything in one space and for our company allowed us to go paperless and avoided customer files throughout the store.

Cons:

Reports are a work in progress and my least favorite thing is that you can not do a split payment through the pos system. However they are constantly pushing out new updates. My biggest thing is I feel like we have always been paying a premium for a product that was not 100% complete, but even throughout this whole time the product has been far superior to what we have seen in other POS systems. We looked around for quite awhile!

Reasons for choosing LOU

LOU had the cleanest look and appeared to be the easiest to use

Reasons for switching to LOU

our old system was very glitchy, worked when it wanted to, and required many work arounds.

Vendor Response

Thanks very much Mickey. It's rewarding to hear that LOU is helping your company overall. And good news...split pay is on our roadmap and will be available at POS in an upcoming release. Also, if our support team has not already been in touch, we'll be following up regarding reports and other areas where we can help further.

Replied September 2021

Shawn E.

Verified reviewer

Retail

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2022

A-Tex Family Fun Center

Overall we are very pleased with the operation, and very pleased with the support that we receive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Really like the ability to see all orders across the company with calling around to each store.

Cons:

The POS register takes too long to log in and out of between customers.

Reasons for choosing LOU

I came from another company that used the Evosus Legacy software.

Vendor Response

Thank you Shawn! Knowing that A-Tex is a growing multi-location retail and service company, we appreciate your feedback. We'll continue to release LOU updates with new features every 3 weeks. And you're going to love the next generation POS launching this year. It will be available on the same equipment you use today with faster screens, payment on account & split payment capabilities. All releases are included with your monthly licensing.

Replied May 2022

Ray K.

Verified reviewer

Retail

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2022

LOU by Evosus

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is a great POS system. It makes transactions faster and easier.

Cons:

This software still has a lot of bugs that need to be worked out, but the support team is always there to help you out.

Vendor Response

Hi Ray - Thanks very much for leaving a review. Great news: Before the spring season, we'll be launching a new POS version, including split pay, and pay on account. LOU - powered by the team at Evosus

Replied December 2022

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