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Servme

Overview

Servme 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Servme
Servme
4.8
(25)

Pricing

Pricing available upon request

About Servme

SerVme is an all in one complete guest experience platform that combines reservations, table management, powerful marketing CRM, re-engagement and guest surveys, with robust analytics. A purpose-built hospitality platform, serVme streamlines operations from the front of the house to the back of the house with the help of powerful integrations with your existing hospitality stack such as Telephones, POS, PMS, payments and CRM.

Servme Screenshots

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Servme Pricing and Plans

Free Trial
Free Version

Basic

Pricing available upon request

No plan information available

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    Servme Features

    • Popular features found in Restaurant Management
      Employee Management
      Inventory Management
      Kitchen/Menu Management
      Online Ordering
      Order Entry
      Point of Sale (POS)
      Real-Time Notifications
      Reporting/Analytics
      Sales Reports
      Wait List Management
    • More features of Servme
      Access Controls/Permissions
      Activities Booking
      Activity Dashboard
      Alerts/Notifications
      API
      Availability Management
      Billing & Invoicing
      Booking Management
      Booking Notes
      Calendar Sync
      Campaign Management
      Channel Management
      Communication Management
      Conversion Tracking
      CRM
      Customer Database
      Customer History
      Customer Support
      Customizable Branding
      Customizable CTAs
      Customizable Reports
      Customizable Templates
      Discount Management
      Drag & Drop
      Electronic Payments
      Email Marketing
      Email Templates
      Email Tracking
      Event Scheduling
      For Restaurants
      Group Reservations
      Loyalty Program
      Marketing Automation
      Mobile Access
      Multi-Language
      Multi-Location
      Online Booking
      Order Management
      Payment Processing
      Performance Metrics
      Promotions Management
      Rate Management
      Ratings/Reviews
      Real-Time Analytics
      Real-Time Data
      Real-Time Reporting
      Real-Time Updates
      Reminders
      Reporting & Statistics
      Reservations Management
      Segmentation
      SMS Marketing
      SMS Messaging
      Social Media Integration
      Social Promotion
      Table Management
      Third Party Booking
      Third-Party Integrations
      Waitlist Status Tracking
      Website Integration

    Servme Integrations

    Maitre'D
    Maitre'D
    Google Optimize
    Google Optimize
    Foodics
    Foodics
    Squirrel POS
    Squirrel POS
    Stripe
    Stripe
    Infrasys POS
    Infrasys POS

    See all 13 integrations

    Servme User Reviews

    Overall Rating

    4.8

    Ratings Breakdown

    5

    80%

    4

    20%

    3

    0%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    5.0

    Value for money

    4.8

    Customer support

    4.9

    Functionality

    4.8

    Have you used Servme and would like to share your experience with others?

    FR

    Fabio R.

    Verified reviewer

    Hospitality

    51-200 employees

    Used daily for less than 2 years

    Review source

    Reviewed August 2025

    Deputy Hotel Manager

    5

    We have been using Servme for quite some time and it has truly transformed the way we manage our reservations and floorplan. The system is very intuitive, allowing our team to work more efficiently and ensuring a smooth experience for our guests. Training new team members is quick and easy, as they adapt to the platform right away. It has become a key tool in our daily operations.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Servme is easy to use, reliable, and extremely effective in helping us stay organized. It allows us to better understand our guests, optimize our operations, and improve the overall service we provide. One of the aspects we value most is the excellent customer support — always fast, professional, and very helpful whenever we need assistance.
    Cons:
    Overall, there is very little to point out. It would be great to see more integrations with external platforms, such as The Fork, to make the workflow even smoother.

    Vendor Response

    Thank you for the wonderful review! We’re so glad Servme has been reliable, intuitive, and helpful in streamlining your operations and guest experience. It’s also great to hear our support team has been there when you needed us. We appreciate your feedback on integrations—our team is working on expanding these, and your input helps us prioritize. Thanks again for trusting Servme as part of your daily operations! The Servme Team

    Replied August 2025

    Read More

    SN

    Sujin N.

    Verified reviewer

    Food & Beverages

    11-50 employees

    Used daily for less than 2 years

    Review source

    Reviewed September 2024

    A comfortable and user friendly system

    5

    We are very satisfied working with Servme it's been almost 2 years, easy to manage our floorplan, capacity, and provide a smooth experience to our guests. We are comfortable using it, some other tools are more complex. However, operation wise our whole team are comfortable to use Servme. Even when training our new team members, they are able to adapt to it quickly.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Servme is easy to use and manage, it's user friendly. I have tried other platforms. It depends on the size of the restaurant, for our size of the restaurant Servme is a great option. Helps us understand our guests, their preferences, and operations. They also have very fast support.
    Cons:
    The one thing is sometimes it gets a little complicated in specific features such as in the marketing tool, editing shifts. I feel like I can't learn it alone, I'll need someone to walk me through them.

    Vendor Response

    Hi Sujin, Thank you so much for your detailed review and for being a valued customer for almost two years! We're thrilled to hear that Servme has been a great fit for your restaurant and has helped you understand your guests and operations better. It’s wonderful to know that even new team members can quickly adapt to using Servme - this is exactly what we strive for with our user-friendly interface. Regarding the marketing features and shifts, our team is constantly working on improving, and feedback like yours helps us identify areas where we can enhance our product and make it even more user-friendly. Please don’t hesitate to reach out to our support team, as we’d be happy to walk you through any features you’re finding challenging. Thank you for choosing Servme and for sharing your experience.

    Replied September 2024

    Read More

    RA

    Reem A.

    Verified reviewer

    Hospitality

    51-200 employees

    Used daily for less than 12 months

    Review source

    Reviewed May 2024

    Serve me used

    5

    Great support and great team of management

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Ease of use and customer service support
    Cons:
    Mobile app needs more development and tools

    Reasons for choosing Servme

    The account manager at serve me was more present

    Vendor Response

    Hi Reem, Thank you for your valuable review! We're thrilled to hear that you find Servme easy to use. Your kind words about our customer service and support team mean a lot to us. Regarding the mobile app - Our new mobile app is in the works, with new features and functionality, scheduled to go live by June 2024. This update will significantly improve your experience and help you do things on the go. Please feel free to reach out to your account manager and get a sneak peek of the new app. Thank you for choosing Servme.

    Replied May 2024

    Read More

    MF

    Mario F.

    Verified reviewer

    Food & Beverages

    201-500 employees

    Used daily for more than 2 years

    Review source

    Reviewed August 2024

    Review from an old user

    4

    Very good . It was a turning point in the reservations

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    The team is flexible and they can help any time
    Cons:
    Some features take time like the feddback survey and whatsapp

    Vendor Response

    Thank you for sharing your experience as a long-time user of Servme! We’re glad that Servme has been a turning point for managing your reservations. We appreciate your feedback regarding the Guest feedback survey and WhatsApp messaging. We're excited to let you know that both of these features have already been released! We understand that it can sometimes take a bit longer for features to be available, as we thoroughly test everything to ensure a smooth, bug-free experience. We truly appreciate your patience as we work to deliver the best possible service.

    Replied September 2024

    Read More

    MS

    Mireille S.

    Verified reviewer

    Food & Beverages

    2-10 employees

    Used daily for less than 6 months

    Review source

    Reviewed September 2024

    I love servme

    5

    It’s so easy to organize my reservations and It’s super helpful.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    "I absolutely love using ServMe for its convenience and efficiency. The ability to easily request services from a variety of providers with just a few taps on my phone is a game-changer. I appreciate how quickly I can browse through different options and find the best service provider to meet my needs. One drawback. Overall, though, the benefits of using ServMe far outweigh any minor inconveniences, and I highly recommend it to anyone looking for quick and reliable service solutions."
    Cons:
    however, isthat sometimes there can be delays in the response time from providers, especially during peak hours.

    Vendor Response

    Thank you so much for your thoughtful review! We're thrilled to hear that you're finding Servme convenient and efficient and that Servme is helping you organize your reservations effortlessly. We're continuously working on optimizing our platform to ensure faster response times, even during high-demand periods. Your input helps us improve, and we truly value it. Thank you again for your valuable feedback and for being a part of the Servme community!

    Replied September 2024

    Read More

    RC

    Ryan C.

    Verified reviewer

    Restaurants

    11-50 employees

    Used daily for less than 2 years

    Review source

    Reviewed September 2024

    Plume la brasserie

    5

    Excellent. Regarding app and support team

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Simplicity and time oriented when using in rush hours Straight to point and accurate
    Cons:
    Nothing to consider least liked. No faults.

    Vendor Response

    We’re thrilled to hear that Servme has been a great fit for your business and that our support team has met your expectations. Your feedback reassures us that we’re on the right path, and we’re committed to maintaining the high standards you’ve come to rely on. If there’s ever anything more we can do to support you, please don’t hesitate to reach out.

    Replied September 2024

    Read More

    AH

    Amani H.

    Verified reviewer

    Food & Beverages

    51-200 employees

    Used daily for more than 2 years

    Review source

    Reviewed September 2024

    Perfect solution

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    The up to date strategy and the immediate support
    Cons:
    Nothing honestly to say, good job. Always keep updated

    Vendor Response

    Thank you for your fantastic review and for calling Servme the "perfect solution"! Your feedback truly motivates us to keep delivering the best possible service. We're committed to continuous improvement, and it's great to know our efforts are paying off!

    Replied September 2024

    Read More

    MH

    Mudassir H.

    Verified reviewer

    Food & Beverages

    51-200 employees

    Used daily for less than 2 years

    Review source

    Reviewed June 2024

    Mudassir from Mira Foods

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Customer Support Service Charges User-Friendly Dashboard Easy-to-Use
    Cons:
    Marketing features Performance dashboard

    Vendor Response

    Thank you, Mudassir, for your review and for sharing your experience with Servme! It’s always great to know that our platform is user-friendly and easy to use and is meeting your expectations. We’re excited to inform you that we’ve recently released dynamic and static marketing lists! This new feature increases flexibility and customization while offering more insights into your guests, helping you create better-targeted marketing campaigns. We’re continuously working to improve the marketing module further, and we appreciate your feedback as we strive to enhance it even more.

    Replied September 2024

    Read More

    RK

    Rohan K.

    Verified reviewer

    Food & Beverages

    10000+ employees

    Used daily for more than 2 years

    Review source

    Reviewed May 2024

    Servme a great CRM tool

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    The feature of personalized guest tags and the way we can create special events and can promote them through the online widget links to highlight the venue happening to our potential customers
    Cons:
    The integration with the MICROS is a great feature that we see in Servme which can be a great tool to get the accurate guest history as we were not able to do it in our property due to various technical issues at both ends in the past but would be happy if we can get it done now at the earliest

    Vendor Response

    Hi Rohan, Thank you for your positive review. :) We are thrilled to hear that you love our CRM platform and that you are enjoying the enhanced events module, which helps you promote and sell tickets faster to potential customers. With regards to the integration with Micros, thank you for bringing this to our attention. We understand the importance of accurate guest history and will have our project team look into this integration to resolve any technical issues promptly. Thank you for choosing Servme.

    Replied May 2024

    Read More

    EA

    Eva A.

    Verified reviewer

    Hospitality

    201-500 employees

    Used daily for more than 2 years

    Review source

    Reviewed May 2024

    Experience with SerVme

    4

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    First of all, the customer service and specially Christelle who is always available to help at anytime along with the SerVme chat team. Secondly, the easy way to use SerVme Finally, the way it facilitates reservations and access to guests data
    Cons:
    That we cannot delete a contact and we cannot prevent a double booking at the same number, same time at different outlets

    Vendor Response

    Hi Eva, We're thrilled to hear that you've had a positive experience with our customer service, especially with Christelle. She truly is a rockstar, and we’re glad to know she has been amazing and always available to help you. Thank you for sharing your feedback. We'll raise this with our product team to address in upcoming releases. Additionally, our team is working on updating the guestbook, which will improve your overall experience.

    Replied May 2024

    Read More

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