Silverware Avrio 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Silverware Avrio

2.9

(14)

Pricing

Starting at CA$49.00 per month

About Silverware Avrio

SilverWare Avrio POS is a cloud-based point of sale retail and hospitality solution designed for all types of companies in the hospitality industry. This point of sale solution includes customer relationship management tools, real-time reports and analytics, inventory management, and labor and time management to improve efficiency and communication.

The mobile-ordering solution offers real-time updates and integration with different devices. Customers can use their own device to view menus (including detailed pictures and descriptions) and even place orders. SilverWare bar and nightclubs feature drag and drop functionality, reorder button and more. The mobile table-side ordering focuses on sending orders generated from the customer tablet or phone from the table to the appropriate kitchen and bar printer, printing the check from the device and updating the POS on a real-time basis. SilverWare Avrio POS is also suitable for other in an array of industries such as museums, parks, zoos, bars, nightclubs and restaurants.

The solution is compatible with Android and iOS-based devices.

Silverware Avrio Screenshots

Silverware Avrio Pricing and Plans

Starting price: CA$49.00 per month

Free Trial

Free Version

Basic

CA$49.00

per month

No plan information available

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Silverware Avrio Features

Popular features found in Restaurant POS
Delivery Management
Electronic Payments
Inventory Management
Loyalty Program
Mobile Access
Multi-Location
Online Ordering
Order Entry
Separate Checks
Table Management
Tips Management
More features of Silverware Avrio
Billing & Invoicing
CRM
Discount Management
eCommerce Management
Employee Management
Gift Card Management
Kitchen/Menu Management
Mobile Payments
Ordering Automation
Order Management
Payment Processing
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Restaurant POS
Retail POS

Silverware Avrio User Reviews

Overall Rating

2.9

Ratings Breakdown

29%

36%

21%

Secondary Ratings

Ease of Use

3.4

Value for money

2.4

Customer support

2.1

Functionality

3.5

Katherine J.

Verified reviewer

Restaurants

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed May 2025

Silverware is a Great POS for any Venue

We've had silverware for a few years and found its a reliable software and good for what we needed in terms of a POS system for a large restaurant where we have several rooms to host large groups with several different menus

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Silverware is an easy software to use and set up into a new restaurant! We found the POS system had all the tools needed for a clean and easy ordering service with a large restaurant like ours

Cons:

There was no hand-held machines which we found would be useful especially on our patios to be used during service for large events to get orders in quickly.

Reasons for choosing Silverware Avrio

We chose Silverware as its been around longer and maybe team members had used it in the past so easy to train additional members

Pierre M.

Verified reviewer

Hospitality

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed December 2019

Works pretty well, reporting should be improved

Silverware is our Point of Sales system and we would not be able to carry out big volume food and beverage opertations without it. With a bit more reporting enhancements, it will be a major winner.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Silverware is pretty easy to use, the configuration setup is flexible and the overall flow end-to-end is comfortable to drive big volume food and beverage operations.

Cons:

The reporting capabilities are limited - unless you use an additional platform such as Avero, it will remain very basic and Excel-driven - which is ok but not super user friendly for everyone.

Timothy W.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

POS for the Restaurant

It is a positive experience. There could be different changes made to the system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a user friendly POS system. Set up for the system was easy

Cons:

The main screens are too much to navigate when you are in a rush

Reasons for choosing Silverware Avrio

The owners chose this product over the others.

Reasons for switching to Silverware Avrio

New owners wanted to unite all the systems in their portfolio

Verified

Reviewer

Hospitality

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed May 2019

Goonprogram

Ratings Breakdown

Ease of use

Functionality

Pros:

In the program there are lots functions that you can use for restaurant or other businesses. Simple to read.

Cons:

Program doesn’t work properly, as it has many bags, and eats lots of internet traffic.

Rhett P.

Verified reviewer

Hospitality

201-500 employees

Used daily for more than 2 years

Review source

Reviewed September 2024

Silverware: Promising Start, But Now Overpriced and Lacking Key Support

The cost increases have gotten out of control..

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I find the platform somewhat intuitive and full of potential, but the support lacks some crucial elements, and it has become too costly.

Cons:

Their customer service is quite disorganized, with no customer-facing CRM, making it impossible to track or open support tickets—pretty basic functionality that’s missing. Costs have become a real concern; in 2023, they raised prices by 40%, and now they've added another 30% increase, which leaves a bad impression. Our annual support costs have nearly doubled, yet we still face ongoing performance issues. Additionally, their API integration with Clover is slow and frequently causes problems for us.

Reasons for switching to Silverware Avrio

Corporate mandated the change as a company standard

Michael H.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2021

Support ! Friendly but no follow up.

Overall ! Well it was a company I use to recommend. Now 2020-2021. I would not. Looking to relocate down the road and looking at new POS systems. Silverware is not one of those company’s.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Liked the ease of programming all aspects of software with out calling support all the time like Micros.

Cons:

Had a pos terminal after 5 years crash and needed new hard drive was determined. Have been waiting 5 weeks to get. Have called 5 times now and still waiting. They sent wrong one that took 3 weeks. The. They have sent twice I was told delivery on Friday! That was Originally 3 weeks ago! Use to be great customer service. Have know confidence in support or company. Hard to get anyone above support. Buyers beware.

Reasons for choosing Silverware Avrio

Loved there old systems., Before internet base came to be the norm. All systems have gone to that way.

Reasons for switching to Silverware Avrio

Horrible management use ability. Hard to program, had to call support and be charged! That’s how they make there money back on a less expensive system! You will pay.

Al S.

Verified reviewer

Food & Beverages

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

There are bugs

Mostly good,there are a few things I think this company address, 1 customer service, response time, owned your product. Or fixed your warranty on the good you provide

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The program has come a long way it's more user-friendly the hand held is a keeper

Cons:

Need to improve on customer service,get rid of the bug eg table completely disappear. And work your inventory system

Reasons for choosing Silverware Avrio

Price point

James B.

Restaurants

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2017

terrible customer support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Cons:

Silverware has good equipment but a questionable support system. Nothing is their problem, and if the update they do can't fix the problem they still charge you for their failed service. All they want is for you to take out an inflated service contract that still doesn't cover everything that can & will go wrong. Do not give them your credit card for support over the phone, if there is a problem & they can't fix their solution is to take the money out of your credit card & therefore FU. Great business model. I TRIED TO TALK TO THE PRESIDENT OF THE COMPANY but his son wouldn't have him call me. I made a big mistake buying Silverware. Never again.

Ryan M.

Restaurants

11-50 employees

Used other for less than 2 years

Review source

Reviewed July 2018

Worst POS ever (Don't mean Point of Sale)

I wouldn't use this system if they gave it to me free of charge for life!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Can't say there are any. Its not up and working enough to see the up side. Not user friendly charges and discounts don't work like they're suppose to and the techs know less about it then I do.

Cons:

We've had this system for just over a year and I'm spending 22k on a new system just to get rid of it and be done. I called tech support last month 47 times for issues alone. When you do call its not uncommon to wast 40 mins just to reach a tech. Most of the time they say they can't do anything until business hours. Our system has stopped taking credit cards twice for a week at a time. It doesn't work offline like its suppose to. We have total system crashes multiple times a day. They are rude when you want them to do something about it. STAY AWAY!! Promise best decision you could make!

Mark K.

Restaurants

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2017

The wort Support I have ever received from ANY company in my life

This company is so so frustrating that my investment after 3 years I am throwing in the garbage!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

when it works it works good, after the new updates happened and they could not update my system every thing went crazy, they kept telling me to call the call center and they can never fix it, they refuse to send a tech on site.

Cons:

Cant get an on site visit for any problems, call center is in Canada and even if they can't fix the problems they charge you for wasting your time.

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