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Smartwerks

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Overview
Smartwerks

Smartwerks 2026: Benefits, Features & Pricing

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  • Overview
  • User Interface
  • Popular Alternatives
  • Pricing and Plans
  • Features
  • User Reviews

Overview

Smartwerks
Smartwerks
4.5
(33)

Pricing

Pricing available upon request

About Smartwerks

Smartwerks_USA is a point of sale and accounting software application. It is best suited to small and midsize specialty retailers like mattress stores, gift shops, patio stores, and jewelry stores. Key features include point of sale and accounting, purchase order management, inventory management and checkout.

Transactions and reports are updated in real time, and reports can be exported as PDFs and emailed as attachments. Inventory can be imported from a user’s spreadsheet and items can be bar coded for checkout. A referral program tool encourages word of mouth marketing from customers.

Users can adjust the general ledger to their companies’ specifications. As a cloud-based application Smartwerks_USA is accessible in multiple locations. Owners and managers can log in remotely, and users can give accounting departments remote access to perform accounting procedures.

Smartwerks_USA is a java-based software application that is compatible with Windows XP, Windows Vista, and Windows 7.

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Smartwerks User Interface

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Smartwerks Pricing and Plans

Starting price: $75.00
Free Trial
Free Version

Basic

$75.00

No plan information available

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    Smartwerks Features

    • Popular features found in Retail POS System
      Barcode/Ticket Scanning
      Gift Card Management
      Inventory Management
      Pricing Management
      Returns Tracking
      Sales Reports
      Touch Screen
    • More features of Smartwerks
      Accounting
      Commission Management
      Customer History
      Employee Management
      Multi-Location
      Multi-Store
      Order Management
      Point of Sale (POS)
      Purchase Order Management
      Repair Tracking
      Retail Inventory Management
      Retail Management
      Sales Order Management
      Supplier Management

    Smartwerks User Reviews

    Overall Rating

    4.5

    Ratings Breakdown

    5

    76%

    4

    15%

    3

    3%

    2

    6%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.4

    Value for money

    4.4

    Customer support

    4.6

    Functionality

    4.4

    Have you used Smartwerks and would like to share your experience with others?

    DP
    David P.

    Luxury Goods & Jewelry

    Used unspecified for less than 2 years

    Review source

    Reviewed May 2016

    Best Software We've Used After 30 Years of Business!

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Functionality
    icon
    Pros:
    Smartwerks has made tracking our jewelry inventory hassle free! Everything is at our finger tips- inventory, customer information, vendor accounting, you name it. Everything is easily accessible on the cloud based software system! I've never been more pleased with a POS software. After 30 years of business, we are definitely sticking with Smartwerks!
    Cons:
    We would like the software to include a customer "Wish List" section.

    Read More

    FL
    Frank L.

    Used unspecified for unspecified

    Review source

    Reviewed October 2012

    4

    When we purchased the bike shop, the previous owner was using a cash register and paper inventory and had no customer data. We started looking for Point of Sale software so that we could accurately track inventory, customer information and daily sales. We found Smartwerks. We were immediately impressed by the sales and support staff. They set up a demo store for us to test their system. This influenced our decision to go with Smartwerks. The implementation process was very easy. We had a running Point of Sale system within a day. Bike Pros has been using Smartwerks since March of 2010 and we very happy with this product. With Smartwerks we are now able to accurately track our sales, customers, inventory and vendors within one system that is full featured and easy to use. We spend less time worrying whether we have this part or that bicycle and more time with our customers.

    Ratings Breakdown

    4
    Ease of use
    5
    Customer support
    4
    Functionality

    Read More

    JM
    Jamie M.

    Furniture

    2-10 employees

    Used daily for less than 6 months

    Review source

    Reviewed June 2017

    Frustrating and not really worth the discounted fees.

    2

    I would never be able to recommend this company and we intend to switch to something else soon.

    Ratings Breakdown

    2
    Ease of use
    3
    Value for money
    3
    Customer support
    2
    Functionality
    icon
    Pros:
    Monthly cost & start up fees are relatively low. Cloud-based software works on multiple platforms, not just tablets.
    Cons:
    Inventory system is way too complicated, often inaccurate & frustrating - it takes forever to enter new items, so unless you plan on carrying the exact same merchandise forever, you will be struggling any time you get new things in. Customer service is lacking - almost every time we contact them with an issue they claim no one has ever had that problem before and then they blame our equipment/internet for the problem (until they figure out what it actually is).

    Read More

    MK
    Mike K.

    Retail

    Used unspecified for less than 2 years

    Review source

    Reviewed January 2016

    Fantastic POS product.

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    The system is easy to use and is quick. So you can checkout multiple customers fast. Set-up and training was not difficult.
    Cons:
    My only wish is that you could integrate any credit card company at checkout (you can use whatever company you want but would need a separate credit card terminal). So it takes one extra step and a couple of more seconds.

    Read More

    JM
    Justin M.

    Electrical/ Electronic Manufacturing

    11-50 employees

    Used daily for less than 6 months

    Review source

    Reviewed January 2017

    Great POS system

    5

    From day one everything has been great. The product is great and the customer service is the same. The representative is always there to help navigate through issues and they are more than happy to help.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Ease of use and the EZ sales app. With any smart device, you can do a sale in the field. It's great for my company and very convenient.
    Cons:
    There really are none. Anytime you have an issue they do what they can to help and actually change the program to help meet your company needs. It's awesome.

    Read More

    AW
    Amy W.

    Apparel & Fashion

    Used unspecified for unspecified

    Review source

    Reviewed July 2014

    Where do I begin?

    3

    Ratings Breakdown

    3
    Ease of use
    3
    Customer support
    3
    Functionality
    icon
    Pros:
    It's easy to use for a beginner, but it lacks simple updates.
    Cons:
    It would be great to enter new inventory and quantities all on one screen. It need an option to cancel a sale. It also needs the option to be able to return items without using a credit card when selecting the option to run the credit outside of the normal credit card system. Currently, this doesn't work. It needs an option to return items/exchange on one receipt/transaction. Currently, we have to return the item, issue a credit on the credit card, and then start a new transaction in order to complete an exchange. They need support after hours for any problems. I was told that the after hours emergency number is for use only when you can't run sales. It doesn't help much when you are in different time zones and encounter problems that have to wait until the following day.

    Read More

    PS
    Penny S.

    Retail

    11-50 employees

    Used daily for less than 2 years

    Review source

    Reviewed January 2019

    Very Basic

    3

    Ratings Breakdown

    3
    Ease of use
    3
    Value for money
    3
    Customer support
    3
    Functionality
    icon
    Pros:
    Very basic product for a minimal use inventory company
    Cons:
    Did not have a lot of the features needed for a full inventory retail store

    Read More

    KJ
    Kris J.

    Used unspecified for unspecified

    Review source

    Reviewed September 2013

    5

    I have been using Smartwerks since the opening of my business December 2012. I spent about 6 weeks looking for the right software and decided to try out Smartwerks based on the features offered and the excellent communication and fast responses to all of my questions by Patrick at Smartwerks. Learning how to use the software is very easy. Sandy and William did an awesome job showing me how everything worked. Adding inventory, making changes, and managing customers is very simple. I am really happy with the decision that I made and now that we have expanded to a second location, the cloud based system that they use is a must. With it, we can view in real time, any of our locations history along with keeping one customer database that covers as many locations as we decide to open in the future.

    Ratings Breakdown

    5
    Ease of use
    5
    Customer support
    5
    Functionality

    Read More

    DH
    Dean H.

    Retail

    Used unspecified for more than 2 years

    Review source

    Reviewed January 2016

    Excellent Company

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    The staff is very friendly and helpful. The software is very robust and a great price.
    Cons:
    I have no negative comments about this company.

    Read More

    NS
    Nick S.

    Furniture

    2-10 employees

    Used daily for less than 6 months

    Review source

    Reviewed June 2018

    Glade we signed up

    5

    The program is affordable.The support team is outstanding especially Sharon the training coordinator, she is concerned, very professional , super available and , detail oriented and above allvery patient.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    User friendly , great support personnel , logical set up, affordable and above all we are receiving comprehensive training.
    Cons:
    wish the invoice was more flexible , need more room to add our detailed conditions of sale and store policies.

    Read More

    Showing 1 - 10 of 33 Reviews
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