Smartwerks 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Smartwerks

4.5

(33)

Pricing

Pricing available upon request

About Smartwerks

Smartwerks_USA is a point of sale and accounting software application. It is best suited to small and midsize specialty retailers like mattress stores, gift shops, patio stores, and jewelry stores. Key features include point of sale and accounting, purchase order management, inventory management and checkout.

Transactions and reports are updated in real time, and reports can be exported as PDFs and emailed as attachments. Inventory can be imported from a user’s spreadsheet and items can be bar coded for checkout. A referral program tool encourages word of mouth marketing from customers.

Users can adjust the general ledger to their companies’ specifications. As a cloud-based application Smartwerks_USA is accessible in multiple locations. Owners and managers can log in remotely, and users can give accounting departments remote access to perform accounting procedures.

Smartwerks_USA is a java-based software application that is compatible with Windows XP, Windows Vista, and Windows 7.

Smartwerks Screenshots

Smartwerks Pricing and Plans

Starting price: $75.00

Free Trial

Free Version

Basic

$75.00

No plan information available

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Smartwerks Features

Popular features found in Retail POS System
Barcode/Ticket Scanning
Gift Card Management
Inventory Management
Pricing Management
Returns Tracking
Sales Reports
Touch Screen
More features of Smartwerks
Accounting
Commission Management
Customer History
Employee Management
Multi-Location
Multi-Store
Order Management
Point of Sale (POS)
Purchase Order Management
Repair Tracking
Retail Inventory Management
Retail Management
Sales Order Management
Supplier Management

Smartwerks User Reviews

Overall Rating

4.5

Ratings Breakdown

76%

15%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.6

Functionality

4.4

Have you used Smartwerks and would like to share your experience with others?

Michelle M.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2020

Amazing Customer Service

My overall experience has been awesome! The customer service has been outstanding. [SENSITIVE CONTENT HIDDEN] is a tremendous asset at Smartwerks. She not only made the transition easy she continuously helps to solve problems and guide us to get the best use of the product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customization of this product was great! I had specific needs for multiple locations that so far no other software has been able to do.

Cons:

I would love to see a report that specifically lets you see all PO's past and open. The integration was smooth and easy.

Reasons for choosing Smartwerks

The customization and inventory system were key in making my decision. The price was also very competitive. I felt like it was a good value for what I needed.

Reasons for switching to Smartwerks

The previous product could not fit all of my needs. Especially where inventory in multiple locations was concerned.

Mark W.

Verified reviewer

Furniture

2-10 employees

Used daily for less than 2 years

Review source

Reviewed June 2022

SmartWerks is great for brick and mortar inside sales

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and schedule deliveries. Report generating was simple.

Cons:

SmartWerks "owned" all the information and we had to buy our customer database. No layaway option, overpriced, and not for use with mobile devices. Did not sync with Quickbooks, however teh sales representative assured us it would.

Reasons for switching to Smartwerks

We needed a dedicated POS system that was easy to operate

Ed E.

Verified reviewer

Information Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2019

Not feeling very smart after using

Before selecting this product make sure it is for you as in our situation it was the wrong choice for our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cloud based is a plus. Not really any other benefit that I can point out besides this.

Cons:

We were told yes you can only to find out a lot of features we want that no you can not. We ended up switching off this solution as it often would lag sometimes seemed at lunchtime when we were buy would be next to none functional.

Lawrence H.

Verified reviewer

Retail

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2021

Texan Mattress

Exceptional. The support Smartwerks gives is top notch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and quick set up. Credit car integration and support of 3rd party financing.

Cons:

Not a one. Everything about Smartwerks is excellent.

Reasons for switching to Smartwerks

Smartwerks is a more robust point of sale system.

Zane C.

Furniture

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2017

Finally an affordable and reliable POS for my Mattress business.

Highly recommended for anyone looking for a reliable and affordable POS system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has all the important features a small or medium size business such as my would need. Mattress Savvy signed up with Smartwerks two years ago and it's been completely reliable and affordable. I am also pleased to see that the programmers are willing to listen to ideas and experiences of the customers, when it comes to requesting certain features be added to the software it definitely builds confidence knowing the company is there beside you every steep of the way.

Cons:

I would love to be able to, switch between Transaction Type WO (work order) Take With or Delivery even after ticket is created, for example some customers change their mind and decide to pick up the order instead of having it delivered after ticket is created, but I don't believe switching the Transaction Type is possible once ticket is created.

Michael J S.

Wine and Spirits

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2017

Smartwerks in Connecticut !

The world of POS systems is vast and complex. If you are a small retailer who needs updating you can surely get lost in the quagmire of different POS sytems and their pricing schemes; paticularly if IT is not your strong suit ! However, Smartwerks seems to capture just enough software complexity without overwhelming the prospective customer. Their support staff is top notch - bar none. When they say 24 - 7, they actually mean it and have experienced this support throughout the learning curve and still today almost two years later. One of the best business decisions I have made since the purchase of my business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy and mostly intuitive

Cons:

Not just for the Liquor industry

Julie L.

Furniture

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2017

I researched them all and this is THE BEST bang for your buck!

I am a very happy customer. As with any program, there are always things that you "wish" that they did. It's impossible to find one that is absolutely perfect, but I can tell you that this one is as close to perfect as it can be! They listen to my needs, help every single time I reach out, and are working to create new things that will help me even more. My suggestion is not to even waste time looking at the other options. Let them do a demo for you and you see all that you need!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Any system has a learning curve, but this one is really intuitive and easy to understand. Clearly they made it as user friendly as possible. The customer service is beyond extraordinary. The training has been the best that I've ever received with ANY platform that I've ever used. The program thinks of everything. Once it is all understood and up and running, it literally does everything any business owner could possibly want or need. This includes the accounting end, which tracks everything for you. It's just so easy to use!! The cost is super competitive. I have a very specialized type of business and priced all of their competitors. They were HANDS DOWN the most cost effective, which is shocking, based on all of the features that they offer for the money! I'm beyond pleased!

Ann A.

Retail

Used unspecified for less than 6 months

Review source

Reviewed July 2015

POS System Newbies Have Awesome Experience with Smartwerks!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

We were looking to computerize the inventory/POS functions for a small Judaica Shop that resides inside The Community Synagogue in Port Washington, NY. The shop sells various religious and holiday items to the synagogue members and is staffed by volunteers (who have day jobs). We were looking for a system that was straightforward, easy to use and "sized right" for our small shop. From our very first conversation with the sales team at Smartwerks, they understood our needs, our inexperience with a computerized system and our budget constraints. He was very patient with us as we ask numerous questions, but we realized quickly that this simple yet effective system was the right choice for us. Our dealings with Smartwerks have been smooth and pleasant. Our account executive has been very responsive to our questions and the staff is always willing to provide guidance and answers to our various "start up" issues.

Cons:

We have not had any profound negative dealings with the vendor. Two "wish list" items relating to the Smarkwerks product are: 1. The ability to put two prices on the sales tickets: an MSRP and "our price." Because we discount most items in the shop, we would like to highlight that discount either on the sales ticket or the sales receipt. 2. Be able to print more reports from the system, most notably the "Advanced Item Search". This is such a great report and it would be made even more valuable if it could be printed and used as a reference when reviewing the stock on the shelves.

Brian F.

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2016

Great Value and Continualy Making Improvements

I have been using Smarkwerks since 2010 when it was in its infancy. Although, at that time it was somewhat limited in functionality, I chose to switch from Quickbooks to Smartwerks because I liked the program’s interface and after talking to them, I knew that Smartwerks was dedicated to continue making many improvements to the software. I run a hearth and specialty retail store and was looking for a POS System that would take care of as much as possible, because I didn’t want to use too many different systems. Many of the other programs I looked at had a lot of features, but I didn’t like their interface and they were very expensive. They are always adding features and Smartwerks continues to get better and better. I love the fact that I can log in from anywhere just like I was in my office. If you are looking for a POS System that has a lot of features, but won’t break the bank, you should give Smartwerks a try.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Integrated Credit Card Processing - Cloud base hosting so I can log in from anywhere! - The time clock has helped me keep more accurate time for my employees -The work order function is great for our service calls and to be able to keep notes in one central location

Cons:

-Would really like to have a quote/estimate function - I wish importing and updating inventory items was easier

Peter E.

Furniture

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2017

Nice Product

Overall we are happy with the product and service we are receiving. The pricing for the service is very competitive which we love.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the easy to use software program. Training our team once we converted was a breeze. It's also great having the ability to log into the cloud to check on sales while I am away traveling on business.

Cons:

The system could use more detailed sales reporting tools and should be more simplified to adjust line item pricing to process refunds

Showing 1 - 10 of 33 Reviews

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