Marchex 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Marchex

4.4

(32)

Pricing

Pricing available upon request

About Marchex

Marchex offers an award-winning, easy-to-use call tracking platform that enables marketers to optimize their marketing performance. Learn which channels drive the best-performing leads. Understand which keywords result in the most revenue. If you drive leads via phone calls including call extensions or click-to-call ads, Marchex can help you uncover which marketing campaigns and channels result in the most revenue, so you can optimize your marketing mix and digital ad spend. Offering dozens of integrations, Marchex enables you to get your data where you need it.

Marchex Screenshots

Marchex Pricing and Plans

Starting price: $0.01

Free Trial

Free Version

Basic

$0.01

No plan information available

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Marchex Features

Popular features found in SMS Marketing
2-Way Messaging
Campaign Planning
Campaign Scheduling
Communication Management
Contact Management
Engagement Tracking
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging
Shortcodes
More features of Marchex
Activity Dashboard
Alerts/Notifications
API
Automated Responses
Call Disposition
Caller ID
Call Recording
Call Reporting
Call Routing
Call Tracking Metrics
Call Transcription
Campaign Analytics
Campaign Management
Conversion Tracking
CRM
Customer Segmentation
Customizable Reports
Customizable Templates
Drip Campaigns
Interaction Tracking
IVR
Keyword Tracking
Lead Qualification
Mass Texting
Polls/Voting
Real-Time Analytics
SMS Messaging
Text-to-Win
Third-Party Integrations

Marchex Integrations

Adobe Analytics

NinjaCat

Google Analytics 360

CRM Analytics

Google Ads

TapClicks

See all 11 integrations

Marchex User Reviews

Overall Rating

4.4

Ratings Breakdown

50%

41%

Secondary Ratings

Ease of Use

4.2

Value for money

4.0

Customer support

4.0

Functionality

4.0

Have you used Marchex and would like to share your experience with others?

Megan V.

Used daily for more than 2 years

Review source

Reviewed March 2018

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how easy it is to listen to calls, filter and export reports for clients. Very Happy with the services that are provided for me!

Cons:

Nothing comes to mind right now - If anything the fact that I have to go back to the home screen every time to search for a new client would like to have a search or drop down carry through on each page that would be helpful.

Anthony S.

Marketing and Advertising

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2018

Great call tracking platform with good customer support

Pre-click and post click call tracking.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The userface is relatively simple to use and easy to navigate. Pulling reports is pretty straight to the point. Customer support is also very helpful.

Cons:

Pulling custom reports is difficult and hard to navigate through. I wish there was a way to automate certain reports such as call logs.

Deborah M.

Verified reviewer

Printing

2-10 employees

Used monthly for more than 2 years

Review source

Reviewed December 2020

Marchex is a good source for call tracking needs

Marchex was the 1st call tracking company we used and continue to use along with another company. They were a good choice for our 1st company using call tracking

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and share with our clients on how to use

Cons:

Limited reports and tracking on calls. Not as easy to share with our clients on how to use. Had to create a tutorial to email them on the steps to use to check their calls from their ads in our magazine, ORANGE COUNTY LIVING.

Reasons for choosing Marchex

Again, they were our 1st choice and 1st experience with a call tracking company.

J Clifford W.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed March 2018

Marchex provides our clients with a powerful tool to get real time insight about their customers

Realtime understanding of customer Satisfaction. Voice of the Customer data which can help shape marketing efforts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to navigate and manipulate data. I like the way the dashboard is organized. It provides great information in real time.

Cons:

Better ability to identify more specific comments in Voice of the Customer not just predetermined categories. Some of the reporting has to be printed verses just displayed. More follow up would be helpful.

Gemma B.

Real Estate

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2018

It was such a good experience using this software

it helps me lot to designate the call or transfer the calls to the appropriate person. I will definitely recommend this software to the people who are planning to build their new business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like it the most because it helps us to segregate or divide the calls to the designated person that needs to transfer the calls

Cons:

I don't see any reason to like this software the least because it is very helpful in our jobs. it is a great thing using this software

Shoshana J.

Used weekly for more than 2 years

Review source

Reviewed March 2018

Fine

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Leads tracked by phone #, we can get phone numbers pretty quickly. Call DNA is helpful to see where you can skip to in the conversation to see when the agent or caller is speaking.

Cons:

Inability to receive reports on specific data points. Customer Support does not seem eager to actually work out problems - they try to help but are limited and when you ask for something that they do not currently have, you get the feeling that your request is not being taken seriously. They tell you they will get back to you, but then sometimes their response is, sorry but we can't help you.

Maria M.

Verified reviewer

Used weekly for more than 2 years

Review source

Reviewed June 2017

Great call tracking software with great support available

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are a lot of hidden gems that can be implemented for very sophisticated call tracking. Things such as whisper messages, dedicated messages, call alerts, and dashboard access are really good.

Cons:

Set up is somewhat complex. I wish the process for setting up a call tracking number and campaign would be simpler as it's sometimes a bit confusing.

Apple M.

Real Estate

11-50 employees

Used daily for less than 12 months

Review source

Reviewed May 2018

this software is my widely used software. I am very thankful with this one.

the benefits i get from this software are organized work, i can easily backtrack my calls and I can print it out easily.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

what i like the most about marchex is that it helps me recording my tracks. My calls are auto saved and the details like date, time, caller, status, place and others are there. Also i cant print out the details and open it in spreadsheets.

Cons:

what i like the least about marchex is that its not that very handy for beginners. Tutorials and guide are needed in order to know how does it works.

Ana Maria C.

Real Estate

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2018

Very pleasant and easy

Being able to record all the calls and at the same time tag, score and sorting are easy. Giving our agents their assigned percentage of calls is really no sweat.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Calls are easily accessed. I could also easily review, tag and score each and every call. Call DNA is ready and it also helps to know who is calling for easy giving feedback or returning the call.

Cons:

I assign call to certain people everyday and it will take several steps to go there. The percentage division also for calls is sometimes not that strict.

brett s.

Used daily for less than 2 years

Review source

Reviewed February 2018

Use the system to set up numbers for our advertising clients

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to set up new numbers, rename numbers. System is easy to use and learn. Reporting feature is VERY good. The reports are visual, easy to customize, and our client like them.

Cons:

Deactivating numbers is difficult. Have to follow up to make sure we aren't being charged even deactivating them.

Showing 1 - 10 of 32 Reviews

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