TextBox 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

TextBox

4.7

(23)

Pricing

Starting at $39.00 per month

About TextBox

TextBox is web-based communication platform that enables business landline, VoIP and toll-free telephone number(s) for streamline two-way communication by text. It provides audio and visual notifications when new messages are received.

Texts to the landline number automatically pops up on computer screen, browser, tablet or smartphone. TextBox offers a Click-To-Text Link Builder feature that allows users to create a link or a button clickable from a mobile phone.

TextBox Screenshots

TextBox Pricing and Plans

Starting price: $39.00 per month

Free Trial

Free Version

Basic

$39.00

flat rate, per month

Plan includes:

Ads Free
E-Commerce
Great for Web-Designers
Hosting-Companies
Reseller Control Panel
Resellers
Screenshot
Unlimited Licenses for Your Clients
White-Label
White-Labels Etc.

Small Business

$69.00

flat rate, per month

Plan includes:

All Features of Basic Plan + Group Texting
Inbound MMS (Picture) Messaging
Message Templates
Multiple Users
Scheduled Texting
Timed Auto-Reply
Up to 2500 Texts/Month

Business Plan

$129.00

flat rate, per month

Plan includes:

All Features of Small Business Plan + Outbound MMS Messaging
API Access
Download Conversations
Keyword Auto-Reply
Outbound Text-Merge
Unlimited Simultaneous Users
Upload/Download Contacts
Up to 10000 Texts/Month

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TextBox Features

Popular features found in SMS Marketing
2-Way Messaging
Campaign Planning
Campaign Scheduling
Communication Management
Contact Management
Engagement Tracking
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging
Shortcodes
More features of TextBox
API
Automated Responses
Customizable Templates
SMS Messaging

TextBox Integrations

Zapier

TextBox User Reviews

Overall Rating

4.7

Ratings Breakdown

70%

26%

Secondary Ratings

Ease of Use

4.5

Value for money

4.7

Customer support

5.0

Functionality

4.2

Have you used TextBox and would like to share your experience with others?

Wil M.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed February 2018

TextBox is Comitted

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Personalized service, live support, longevity and accessibility. I also know the team well and consider them to be 100% ethical and honest, which is really a breath of fresh air these days!

Cons:

There really aren't any negatives other than cost, which is not to say they are "pricey" but I'm extremely cheap and want everything for free. Obviously, that's not possible where quality of service is required.

David C.

Verified reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

Very happy with TextBox

We have been using Textbox in all our offices for several years. We have been very happy with it and the customer support that we get we have questions. The interface is very, very basic but its a good thing. The only thing I would say is it could use a face lift to make it look more sexy but this does not affect the functionality of the program in any way. We did move over from another program and were very pleased with the pricing of Textbox.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. Customer support is always there if we have questions. Price.

Cons:

Pretty basic. The overall look could use a facelift. Kind of old school looking.

Reasons for choosing TextBox

Price.

Reasons for switching to TextBox

Price

Vendor Response

Thank you for the feedback David. Although we've always focused more on function than form (and the processing loads that 'sexy' can create) we've spruced things up recently. When convenient, please do a quick check for updates to see the new goodies.

Replied October 2019

Jasmine V.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used monthly for less than 12 months

Review source

Reviewed April 2025

Overall ok experience

Overall good sms tool but needs a new layout or design that aligns with the new generation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Up and coming sms data base that could use some work. Overall ok experience using this sms platform.

Cons:

Could use an update on the look and be modernized. Alot of the design looks dated.

Vendor Response

Jasmine, thank you for the review. We recently revamped our service and made it look and function very similiar to the most popular phone messaging apps. What would you like to see updated? What functionality did you not have? We would be glad to hear your recommendations. Thanks again.

Replied April 2025

Beth S.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

Easy to use

They've always been attentive and helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Makes life so much easier to be able to text back and forth with customers instead of phone calls. No one likes to answer the phone and you have to wait for voice mail, and many times they don't even listen. Everyone texts and makes us more efficient. We use it every day, 20+ a day.

Cons:

It doesn't show text history easily. You have to send a text to the person for previous history to show up on older texts. High cost to add picture attachments (which we don't use).

Reasons for choosing TextBox

We've been using it for so long, I don't recall who else I looked at. I did use a free trial for testing and liked it, so then signed up.

Vendor Response

Hello Beth, There is another way to see previous text history without texting the person. When you search for their conversation, click on the More button toward the top. That button loads older messages in the background. After you click that a few times, you should be able to click on the conversation again and it will populate the old messages. Please give us a call if you have additional questions and we would be happy to help! Thanks, Team TextBox

Replied October 2019

Nicolas N.

Verified reviewer

Banking

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

Game Changer

TextBox gives us the ability to communicate with our members how THEY want to communicate. Not only is it convenient and members love it, but it also is excellent for keeping track of conversations and looking back at them when needed. We use TextBox literally every department of the credit union. From lending and collections to credit/debit and Member Service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

TextBox is easy to use for employees and members absolutely love the ability to text us. I also love the scheduled text ability and the auto-responders.

Cons:

It works wonderfully, but if I HAD to say that there's a "Con", I'd say it's not as "pretty" as it could be. Like I said though, it works absolutely great and this one small item does not affect my A+ rating of them. Now that I think of it, maybe it's a good thing it has this simple look - it is incredibly easy to use because of it!

Vendor Response

Thanks Nick =) We've always been function over form, but recent updates have added some functionality and 'prettiness'. We'll be reaching out to get you all updated.

Replied October 2019

josh p.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Great Value

being able to reach customers and interact at their convenience. Also the ability to send and receive pictures is extremely helpful for our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ease of use. In today's age most people prefer text over a phone call even in business. So by having the ability to send and receive messages & pictures it allows much faster and more convenient communication with our customers. Also the price is a great value for what it offers and allows my business to do.

Cons:

the only thing that is tough is that if too many people in my business have access to the textbox software then sometimes everyone things someone else will respond. it would be nice if the text was distributed to individuals without adding a different #

Vendor Response

Thanks for the feedback! We're diligently working on a way to assign/route conversations to specific users.

Replied September 2019

Theresa T.

Verified reviewer

Veterinary

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2022

I recommend Text Box for a starter texting program.

It served a very useful purpose until we needed all new phones. I would highly recommend for businesses getting started with texting clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Text Box is very user friendly and easy to use.

Cons:

That we were not able to fully integrate texts into our veterinary computer program.

Reasons for choosing TextBox

Less expensive.

Reasons for switching to TextBox

Less expensive.

Katrina K.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2019

Happy we have TextBox service.

Customer service has been great. If we have any questions, the textbox staff has been very helpful. We have an answer in minutes and we are back to work.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am very happy there is a way our sales staff can text our customers and mill rep from our land. Happy to Not have our sales force using their personal cell phones to communicate for business.

Cons:

Classic's Staff all have Apple phones and we will be happy to have the able to text pictures from our phones with needing to upload and then text to a customer. That step is a lot more tedious than I though it would be when we are in the middle of closing a sale or showing a customer a picture of a product or trim needed. We are also struggling with opening pictures in the program. (to view, click, save, then open) Saving to send pictures, now is only one at a time. It just takes a while.

Reasons for choosing TextBox

TextBox is the only service we found that we could use with no new equipment.

Vendor Response

Thanks for the feedback! We'll be contacting you shortly with what I believe are great answers to your issues within the current versions of the apps.

Replied October 2019

Shawn H.

Verified reviewer

Glass, Ceramics & Concrete

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

We love TextBox and are always telling everyone about it.

This software helps us save our customers money. It helps us better serve our customers in a timely manner. Saves us and our customers time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use. Times saving. Well I am not liking that this survey is requiring more of my time than I wanted. It will not let me put in a simple answer.

Cons:

Sometimes it takes way too long to received the messages. From time sent, to time received, it takes too long.

Reasons for choosing TextBox

Functionality and price

Vendor Response

Thank you Shawn, unfortunately, we're primarily at the mercy of the mobile carriers for delivery timing. 99%+ of the time, the message is inserted into their networks in less than 2 seconds. From there their network controls the rest.

Replied October 2019

Fahmeel T.

Verified reviewer

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

TextBox by Line1 Communications Review

Over all I think it is pretty fair price is decent desktop dashboard works pretty well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fact that you can use your exisiting landline number and turn it into a number that can send and receive text messages.

Cons:

The mobile app is seriously lacking. Main thing I would like to see on the mobile app is the "Dashboard" settings so you can be simultaneously logged into all active accounts. This enables a manager to keep track of all accounts easily and make sure they are being handled properly. I would like to see the texts load a bit faster.

Showing 1 - 10 of 23 Reviews

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