AVOXI 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

AVOXI

4.8

(59)

Pricing

Pricing available upon request

About AVOXI

AVOXI Genius is a cloud-based call center solution that helps small to large enterprises streamline customer service operations and manage business communications. It comes with a centralized dashboard, which enables users to track inbound calls and monitor sales activities using key performance indicators (KPI).

Key features of AVOXI Genius include role-based access, voicemail transcription, call recording, alerts/notifications and member management. It lets businesses utilize the automated attendant module to transfer calls to other extensions without requiring an intermediate operator. Additionally, administrators can configure system settings to manage interactive voice response (IVR) menus and routing options.

AVOXI Genius enables enterprises to track call dispositions and maintain customer information using summary notes. Pricing is available on monthly subscriptions and support is extended via live chat, phone, email and other online measures.

AVOXI Screenshots

AVOXI Pricing and Plans

Starting price: $19.99

Free Trial

Free Version

Launch

$0.00

per user

Plan includes:

Call Insights
Call Recording
Disaster Recovery
External Call Forwarding
Number Catalog
SIP Trunking
Truelocal
Virtual Attendant

Contact

$19.99

per user

Plan includes:

20+ Integrations
Agent Webphone
Call Insights
Call Recording
Disaster Recovery
External Call Forwarding
Live Monitoring
Mobile App
Number Catalog
Onboarding Coach

Engaged Enterprise

$39.99

per user

Plan includes:

20+ Integrations
Agent Webphone
Call Insights
Call Recording
Customer Project Manager
Disaster Recovery
External Call Forwarding
Live Monitoring
Mobile App
Number Catalog

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AVOXI Features

Popular features found in Telephony
Automatic Call Distribution
Caller ID
Call Monitoring
Call Recording
Call Transfer
Computer Telephony Integration
Reporting/Analytics
Voice Mail
VoIP
More features of AVOXI
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Archiving & Retention
Automated Attendant
Automated Routing
Blended Call Center
Callback Scheduling
Call Center Management
Call Disposition
Caller Profiles
Call Logging
Call Queues
Call Reporting
Call Routing
Call Scoring
Call Tagging
Call Tracking
Call Tracking Metrics
Collaboration Tools
Communication Management
CRM
Customizable Caller ID
Customizable Reports
Dashboard
Data Import/Export
File Transfer
For Cloud Phone Systems
Inbound Call Center
IVR
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multiple Scripts
Multiple User Accounts
On-Demand Recording
Online Voice Transmission
Outbound Call Center
PBX
Performance Metrics
Phone Key Input
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Recording
Reporting & Statistics
Ring Groups
Role-Based Permissions
Scheduled Recording
SIP Trunking
Survey/Poll Management
Third-Party Integrations
Video Call Recording
Virtual Extensions
Voice Customization
VoIP Connection

AVOXI Integrations

Google Ads

Salesforce Sales Cloud

SugarCRM

Bitrix24

Shopify

Help Scout

See all 25 integrations

AVOXI User Reviews

Overall Rating

4.8

Ratings Breakdown

85%

14%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.8

Functionality

4.7

Osama K.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used monthly for less than 6 months

Review source

Reviewed November 2020

Virtual Norwegian number with forwarding.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once we got a local number for Oslo, it was easy to setup and use. When someone calls the number, we have the option to forward it to mulitple numbers. You have one number that can go to different people. I make it go to [SENSITIVE CONTENT HIDDEN] mobile. There are a lot of options like the setting the time or ring at the same time. It has lot of features. Customer support is good. Price is very reasonable.

Cons:

For Norway, it took some time to get verified. They needed certain documents and tax numbers. Otherwise, Avoxi is quite good. I would prefer call recording to be free for the first 60 minutes. Not many people call us, but that's not their fault.

Reasons for switching to AVOXI

cost less

John M.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used monthly for more than 2 years

Review source

Reviewed August 2024

10/10 US, UK and NZ.

I’ve used AVOXI in the US, NZ and UK and always found it provides what I need with great support to help when needed. 10/10!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Platform is easy to use. Love the live chat and phone/email support from real people when needed.

Cons:

Not being about to text phone numbers from one country for a different country.

Westley F.

Verified reviewer

Machinery

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed September 2020

Call Center during Pandemic Situation

The support is great, we implemented this during pandemic situation to support our initiatives and business. Other than the small hickups during launch, overall usage for the pass few months has been smooth sailing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I think the flexibility to deploy multiple numbers across multiple countries with ease of reviewing dashboard.

Cons:

Some countries had technical difficulty due to the network carrier partners, I suggest to constantly review with your partners to ensure smooth operation.

Vendor Response

Hi Westley. Thanks for taking time to provide this feedback. It's extremely valuable to us! Team AVOXI

Replied October 2020

Renat G.

Verified reviewer

Consumer Electronics

201-500 employees

Used daily for less than 6 months

Review source

Reviewed June 2024

Excellent Support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Avoxi is user-friendly and reasonable cost with excellent support.

Cons:

Everything is excellent; Avoxi is user-friendly and reasonable cost with excellent support.

Ryza S.

Verified reviewer

Telecommunications

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

1st AVOXI review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reliability of routing and ease of configuration. Excellent customer support from both Sales and Tech.

Cons:

None so far. We had few issues related to failing calls, AVOXI was able to resolve within SLA.

William F.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2020

Good hearted Innovation driving great change in VA Automation for our business

I really like this company. They don't take customer retention for granted and are very fair, kind and competent. They have created a great product that can actually integrate with other Chat systems if you get your head around email parsing and other automation including voice to email recording, which you can do amazing things with interms of analysing emotions. (Please use for good people!) It is the start of a great robot for you if you are a business owner looking to get your focus back. Well done to them for not following the crowd and bringing their creative offerings to social enterprises like mine. These are the ideas that will change the world one transaction at a time, not meditating in a cave to self serve one's inaction.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The usability and organisation of the logic in a way anyone can understand and the assistance from staff who literally were prepared to walk me through the steps setting it up.

Cons:

It is clearly a leading edge idea from non complacent thinkers so being new, there were some visual dashboard display issue that may have been addressed already after many welcome follow up calls from their team.

Reasons for choosing AVOXI

Much more controllable complexity and a more sophisticated, reasonably priced service.

Reasons for switching to AVOXI

I saw their features and what they promoted, tested it and was more than happy, not finding any other alternative.

Vendor Response

William. We appreciate all of your kind words and constructive feedback. We are constantly enhancing the platform and I hope you've noticed some of the improvements since your review.

Replied September 2020

Fernan G.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2023

Honest review

It was good, all issues were able to resolve asap.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I find it very easy to use and easy to navigate and not complicated

Cons:

Those little issues sometimes, incoming and out going.

Reasons for choosing AVOXI

I'm using it before from my previous company and it was a very good product.

Siby J.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed June 2022

Feedback

Customer support is excellent.We don't have to wait in que to talk to a technician.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the functionality of the service . It is stable and never go down . Maintenance schedules are informed informed in advance , so they wont affect our services .

Cons:

At present I don't have any bad experience .

Yvette R.

Verified reviewer

Marketing and Advertising

Self-Employed

Used weekly for less than 2 years

Review source

Reviewed June 2022

AVOXI is an AWESOME Business Tool!

My overall experience with AVOXI has been great! I've been able to advertise my services via social media and provide a call to action without giving up the privacy of my cell number

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

AVOXI is very user friendly and has various features that enables a small business to function like big businesses do. The ability to have a system that allows you to take inbound calls professionally , even off hours, with virtually just your cell phone is PRICELESS!

Cons:

The are so many features that AVOXI offers, it would be great to have a downloadable PDF with the features and how to activate them. However, their customer service staff is more than cable of walking you through the process.

Nelson G.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

Well done to [SENSITIVE CONTENT] in support