Cisco BroadWorks 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Cisco BroadWorks

5.0

(1)

Pricing

Pricing available upon request

About Cisco BroadWorks

Cisco BroadWorks is a cloud-based communication solution, designed to help enterprises manage calling and collaboration over wired or wireless network architecture. Features include auto attendant, hunt-groups, call control, unified messaging and private voice networking.

Cisco BroadWorks facilitates collaboration through group chat, presence, screen and file sharing. The solution supports multi-tenancy, enabling organizations to manage multiple users on a single platform. Team members can access the corporate directory, conduct wi-fi or HD video calling and view colleagues’ status before any communication. Additionally, it offers PBX features at user, group, site, or enterprise levels and supports various features.

Cisco BroadWorks offers integration with Cisco Webex, expanding communication and collaboration functionalities for end users. Pricing is available on request and support is extended via documentation.

Cisco BroadWorks Screenshots

Cisco BroadWorks Pricing and Plans

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Cisco BroadWorks Features

Popular features found in Softphone
Caller ID
Caller Profiles
Call Logging
Call Recording
Call Routing
Video Conferencing
More features of Cisco BroadWorks
Auto-Dialer
Communication Management

Cisco BroadWorks Integrations

Webex Suite

Cisco BroadWorks User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

Have you used Cisco BroadWorks and would like to share your experience with others?

Douglas S.

Verified reviewer

Telecommunications

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

So many options

Cisco Broadworks solves not only intracompany communication needs, but is also customer/client facing and is very attractive to them for the many features and low cost when compared to other products. With Cisco at the helm you are also able to integrate more Cisco products such as Webex and Webex Contact Center.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cisco Broadworks allows a company to provide many features including SIP calling, video conferencing, messaging. The easy integration and ability to use a vast amount of SIP phone manufacturers and models make it an even more standout choice.

Cons:

Licensing is very complicated when it comes to features. If not monitored you could easily use two licenses on one user. You can imagine if you have thousands of users how this could snowball in to a huge financial issue.

Reasons for choosing Cisco BroadWorks

Cisco Broadworks was chosen for the ease of implementation, cost, support, reputation, and feature availabilty.

Reasons for switching to Cisco BroadWorks

Cisco Broadworks is feature rich with the ability to provide reporting capabilities as well as many different types of contact/call centers. Couple that with the multitenant capability and option to provide services to customers/clients it was an easy decision to switch. While our previous PBX software was good it did not provide the level of service that a growing telecom company requires.

Showing 1 - 1 of 1 Reviews