CloudCall 2026: Benefits, Features & Pricing

It is a great entry system, facilitates communication with our dissatisfied customers and the ability to provide adequate information and attention to our services.

Amazing experience, since we started using this service, everyone in our team compliments how easier things have been on this side of things.

I needed reliable domestic and international calling. This gets the job done. Mostly. The issue is that it's not particularly flexible or agile. On the whole I experience errors on a daily basis.

Moving from an in-office PBX to a remote one operated by CloudCall has made things easier to manage. The ability to look at call stats, monitor calls and view call recordings from any location has helped develop our customer experience.

Great Experience. As mentioned before if there are ever any issues they are resolved quickly and efficiently.

I went under contract with Synety (Cloud Call) a year ago and in that year there were many calls to customer service to attempt to figure out how to set up our call tree. Customer service reps are great, some lack knowledge in their product. The sales team is even more limited in their knowledge and are usually front end sales in my opinion. Sell the product with all the highlights and get a contract. That is how it should be, no complaints there. The calls were clear but the need to ring their phone first then the number you are calling is a pain and there are so many other options out there that do not require this. Their service departments are a PAIN to talk to in terms of their service times, they operate out of the UK, they state they have a (California) based center as well however for almost all last year I had to attempt to call on service issues really early in the morning otherwise by 9 or 10am they were gone in the UK.

The cons above are really the reason we left but a terrible experience leaving Cloudcall as a provider. We identified a replacement and requested number changeover - this has been 2 months ongoing and still unresolved. We had committed to pay out our contract so 3 months paid when we will not be using the software but they have dragged the process out and would not port over the numbers. Terrible service, we would have stayed if the platform was in any way forward thinking and pushing development, but because others are providing better services at the same or lesser costs they just make it hard to move on. As a comparison when we moved from our last provider to Cloudcall that process was completed in less than a week. Outrageous.

Really wanted it to work, stuck through a lot of persistent issues for over a year as the Bullhorn Integration looked so smooth. Ultimately it couldn't deliver on consistently making phone calls (which is the whole point). We're more disappointed than anything as this was our 2nd attempt to make it work.

This is our call center software for our agents, it is a great experience so far. Easy to install and deploy for agents and we get good technical support.