CloudCall 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CloudCall

4.0

(40)

Pricing

Starting at $15.00 per month

About CloudCall

CloudCall is the AI-powered communications platform built for CRM-first businesses. Fully hosted on AWS’s hyperscale infrastructure, CloudCall delivers unmatched reliability, speed, and scalability across voice and SMS.

Unlike generic VoIP tools, CloudCall offers deep, native integrations with CRMs like Bullhorn, Vincere, Salesforce, JobDiva, and more. Every call, voicemail, text, and note syncs directly to your CRM—automatically.

With built-in AI call summaries, power dialer, and real-time coaching tools like listen-in, whisper, and barge, CloudCall gives teams the insight and agility to perform at their best—wherever they work.

Trusted by top recruiting, sales, and customer service teams to drive more conversations, better decisions, and faster results.

Headquarters:
Boston, MA | Leicester, UK | Austin, TX

CloudCall Screenshots

CloudCall Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Starter

$15.00

per user, per month

No plan information available

Pro

$24.00

per user, per month

No plan information available

Advanced

$35.00

per user, per month

No plan information available

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CloudCall Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of CloudCall
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Archiving & Retention
Audio/Video Conferencing
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Calendar Management
Call Center Integration
Call Center Management
Call Conferencing
Caller Profiles
Call List Management
Call Queues
Call Reporting
Call Tagging
Call Tracking
Call Tracking Metrics
Call Transfer
Campaign Management
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Computer Telephony Integration
Conferencing
Contact Database
Customer History
Customizable Reports
Data Import/Export
Employee Activity Monitoring
File Transfer
For Cloud Phone Systems
Inbound Call Center
Interaction Tracking
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multiple User Accounts
Multi-User Collaboration
On-Demand Recording
Online Voice Transmission
Outbound Call Center
Performance Management
Performance Metrics
Power Dialer
Predictive Dialer
Progressive Dialer
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Recording
Remote Access/Control
Remote Support
Reporting & Statistics
Ring Groups
Role-Based Permissions
Single Sign On
SIP Trunking
SMS Messaging
Softphone
Surveys & Feedback
Unified Communications
Virtual Voicemail
Voice Mail
VoIP
VoIP Connection
Workflow Management

CloudCall Integrations

Bullhorn for Salesforce

Tracker

Salesforce Sales Cloud

Chameleon-i

JobDiva

Bullhorn ATS & CRM

See all 9 integrations

CloudCall User Reviews

Overall Rating

4.0

Ratings Breakdown

53%

18%

Secondary Ratings

Ease of Use

4.1

Value for money

3.7

Customer support

4.0

Functionality

3.9

Have you used CloudCall and would like to share your experience with others?

Verified

Reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2018

Best we could find, but a bit of a bumpy road

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Now that Cloudcall is installed, it has worked very well for me and my team. We recently opened up our EMEA office and have needed to call different countries all throughout Europe and Africa. It has worked without any problems and call quality has been great. We have it integrated with Salesforce, and the ability to dial with just a click has saved our team heaps of time.

Cons:

It took a long time to implement and there were a lot of unforeseen road bumps that nearly took us elsewhere. We worked with their customer support team extensively, they were very good and responsive, but they were simple hiccups that I wish never would have happened in the first place.

Vendor Response

Thank you for the review, very useful to get the feedback. We are glad to hear that CloudCall¿s Salesforce integration has been able to deliver the business improvements originally intended. We do however apologize for a longer than expected implementation, not something we hear very often. If you can find the time please feel free to get in touch via our support team, your dedicated account manager, or the senior management team as we would very much like to dig a little deeper and identify areas where our processes could be improved for future new customers benefit.

Replied September 2018

Emma W.

Verified reviewer

Staffing and Recruiting

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2021

CloudCall has helped us grow and save time

Great - couldn't recommend enough

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How much easier it makes it to know who is contacting, allows my team to listen to their calls and ensure they capture all the relevant information which is then prompted to be fed back into our CRM. I have found it particularly useful during remote working for the onboarding of new recruiters. The ability to listen to calls and speak to my team without the client/candidate hearing has meant quality has been improved quicker than ever.

Cons:

There was a stage at the start of Covid support was a challenge but seems to have been resolved now.

Reasons for choosing CloudCall

Better Value and recruitment specific knowledge

Reasons for switching to CloudCall

Felt CloudCall offered more value and a deeper integration

Emily C.

Verified reviewer

Staffing and Recruiting

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2025

They won't let you leave.

Was great went downhill in 2024. Unrecoverable at this point.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It sometimes works. It used to be great.

Cons:

They did an update in q4 2024. it has been horrible ever since. Support in non-responsive. Calls drop all the time. The program closes unexpectantly. Now we are trying to port our numbers away and they won't release them.

Reasons for switching to CloudCall

Better integration CRM. Cheaper. Stability. More features

Deni H.

Verified reviewer

Legal Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed June 2025

CloudCall Is Decent

Overall, if they corrected the connectivity issues, everything else was deemed more than adequate for our small business' needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was user friendly and had quite a few unique setting choices to personalize it to our business' needs.

Cons:

CloudCall tended to have connectivity issues and we were marked as spam quite a bit. There were times where I simply couldn't make outbound calls which as a recruiter, that's the bulk of my work.

Verified

Reviewer

Telecommunications

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Brilliant

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Huge value add to the business, so much time has been saved with integrating comms with our CRM. All calls are logged on the CRM with call recordings, the records pop when callers ring in which gives easy access to their profile and past notes.

Cons:

No cons for us so far, the only minor thing would be during the start of covid adapting but that goes for anyone and everyone

Nat C.

Verified reviewer

Human Resources

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

Cloudcall Tech Support is the worst

We can't wait to get out of our contract with Cloudcall. Unfortunately, despite our unhappiness they are refusing to let us out early so we're stuck. The service works just well enough that I don't want to pay double for my phone service (paying out cloudcall and the other carrier) but we'll be gone at the first opportunity.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it integrates with Bullhorn CRM software.

Cons:

Their Tech Support Team is terrible. From the very beginning with the onboarding to every day issues, they are unresponsive. It always takes multiple requests and reminders to get them to work our tickets. We complain to management and they "escalate" our tickets. Then a few days later I have to call again to get them to "double-escalate" the ticket to make anything happen. We always have to explain things multiple times to get it done.

Reasons for choosing CloudCall

in the demo we thought that it looked easier to use, but of course everything is better in the demo.

Reasons for switching to CloudCall

The only reason we switched was for the Bullhorn integration. Ringcentral was MUCH BETTER! More dependable and easier to work with. I recommend Ringcentral as a good option for your phone service.

Vendor Response

Thank you for your comments Nat. As I'm sure you are aware, we have made multiple offers to discuss your concerns all of which have been declined. Our Director of Customer Services has personally offered to go through each issue you have raised, this was also declined. None of our teams have disregarded any issue that either yourself or your colleagues have raised, indeed we have made repeated attempts to setup calls to troubleshoot individual user issues. We are not by any means suggesting that you have not encountered problems with your CloudCall service, but without the ability to address the items raised those problems will of course persist. We have checked through the cases raised this year and can see that our average response time was less than 2 hours, with 63% of the cases raised being successfully handled immediately by our 1st line team. This is well within our commitment to our customers.

Replied September 2019

Verified

Reviewer

Staffing and Recruiting

201-500 employees

Used daily for less than 6 months

Review source

Reviewed July 2020

Lots of Features, Not All Work

The onboarding of the system was OK. The service is OK. Support is really good and available but they cannot really do anything to help a lot of the issues with the product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cloudcall is great that it integrates with Bullhorn and inserts calls and text messages right into our client/candidate records.

Cons:

There are lots of features that are "almost there". The phone app would be great if it worked properly. The computer extension would be great if it wasn't so glitchy. The guts to the program are all there but it really needs to be tightened up in order for this to be a great product.

Reasons for switching to CloudCall

To have a product that integrated with Bullhorn, our ATS.

Verified

Reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

CloudCall is a great phone system!

I have had a good experience thus far.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have used CloudCall for over 2 years now. I have used a few phone systems in my life, but this is the easiest to use. We have it integrated with Salesforce so everything is automated.

Cons:

Overall it is a great platform. But it occasionally has connection issues. Not as bad as other platforms though.

Verified

Reviewer

Staffing and Recruiting

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed July 2020

Just Install and it Runs in the Background

I used CloudCall every day to reach out to candidates. I have had a good experience and find the 1 click calling saves a lot of time!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like the fact that all I had to do was install it once and it continually runs in the background and offers 1 click calling across any medium.

Cons:

I have had a few instances where I had to uninstall and reinstall for updates to be pushed through sucessfully.

Maxime A.

Verified reviewer

Human Resources

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2019

Below average

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Can categorize calls and write notes directly in CRM Click to call feature Can customize which user has access to which feature Can record calls and log them in CRM

Cons:

API is very basic Reporting feature is limited Admin Portal is not user friendly and options hard to identify Customer support seems to be constantly under staffed and chat function always delayed. Chrome extensions do not work together

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