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Comcast Business VoiceEdge

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Overview

Comcast Business VoiceEdge 2026: Benefits, Features & Pricing

Wondering if Comcast Business VoiceEdge is right for your organization?

Our Business Phone Systems Software selection experts can help you in 15 minutes or less.

On this page
  • Overview
  • Pricing and Plans
  • Features
  • User Reviews

Overview

Comcast Business VoiceEdge
Comcast Business VoiceEdge
3.9
(11)

Pricing

Pricing available upon request

About Comcast Business VoiceEdge

Comcast Business VoiceEdge is a VoIP solution that helps businesses in the manufacturing, professional services and retail industry streamline operations related to call queueing, forwarding, transferring and more on a centralized platform. It enables staff members to conduct audio conferences and share screens, facilitating team collaboration.

Comcast Business VoiceEdge enables supervisors to set up a virtual assistant to automatically assign incoming calls to specific departments, groups and individuals. It lets team members configure caller IDs, monitor call history and automatically receive voicemail transcripts on email. Additionally, team leaders can utilize the receptionist console to configure multiple call routing processes, such as circular, uniform, regular and simultaneous.

Comcast Business VoiceEdge provides iOS and Android mobile applications, allowing employees to manage operations remotely. Pricing is available on request and support is extended via the community forum, documentation, email, phone and other online measures.

Comcast Business VoiceEdge Screenshots

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Comcast Business VoiceEdge Pricing and Plans

Free Trial
Free Version
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Comcast Business VoiceEdge Features

  • Popular features found in Business Phone Systems
    Auto-Dialer
    Automated Attendant
    Call Logging
    Call Monitoring
    Call Recording
    Call Routing
    Mobile Access
    PBX
    Virtual Call Center
  • More features of Comcast Business VoiceEdge
    Alerts/Notifications
    Call Conferencing
    Caller ID
    Call Transfer
    Collaboration Tools
    Communication Management
    Customizable Caller ID
    Monitoring
    Online Voice Transmission
    Queue Management
    Real-Time Monitoring
    Real-Time Reporting
    SIP Trunking
    Unified Communications
    Voice Mail
    Voicemail Transcription

Comcast Business VoiceEdge User Reviews

Overall Rating

3.9

Ratings Breakdown

5

27%

4

45%

3

18%

2

9%

1

0%

Secondary Ratings

Ease of Use

3.6

Value for money

2.9

Customer support

2.8

Functionality

3.5

Have you used Comcast Business VoiceEdge and would like to share your experience with others?

SS

Sohrab S.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2024

Shouldn't have switched to Ooma

5

Ratings Breakdown

5
Ease of use
2
Value for money
5
Customer support
5
Functionality
icon
Pros:
It worked without any hiccups. Reliable service.
Cons:
The price. Bundling with internet was better but still very expensive for phone service.

Read More

CG

Cari G.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Comcast Business

5

Product was amazing never had any problems and we could run our business without any hiccups. The customer service always picked up or replied right away. The only issue I had was with customer service and how they did not write good notes so if something was modified on our end if it wasn't operational right away, and I had to reach back out to customer service it was like starting all over again and that was a waste of time. Cost was high for a small business but was very reliable.

Ratings Breakdown

5
Ease of use
3
Value for money
2
Customer support
5
Functionality
icon
Pros:
The phones were reliable and we never had to worry about a phone call being dropped or being "fuzzy" where a patient couldn't hear us. Weather never affected the call quality and we always had service without any issues.
Cons:
This software did not work with our patient software which is not as helpful as other options.

Reasons for choosing Comcast Business VoiceEdge

Reliability, ease of installing and how fast it was operational. Ease of billing and large customer service base.

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Rick's profile

Rick K.

Verified reviewer

Construction

2-10 employees

Used monthly for less than 6 months

Review source

Reviewed July 2022

Comcast Business VoiceEdge is FINE, nothing special

3

It's just run of the mill, nothing special except that it's from Comcast. When there's a problem they try to fix it if you can find someone who knows anything about it. Google is your friend. To be honest I'm not a fan of it but there's nothing major wrong with it either.

Ratings Breakdown

3
Ease of use
1
Customer support
3
Functionality
icon
Pros:
Comcast Business VoiceEdge has 1 very big thing going for it. It is from Comcast and they tend to try to support it. If something is wrong they helped us vs other services that are not connected to a big brand name.
Cons:
We had a hard time getting a hold of customer service and the fax feature still isn't working. I know I know, fax is dead but a few companies still use it and when we needed it the service didn't work.

Reasons for switching to Comcast Business VoiceEdge

We were testing out a bunch of different phone services and Comcast Business VoiceEdge just wasn't for us. With the less than stellar customer service and fax service not working we moved on. Hire slow, fire fast.

Read More

ZM

Zachary M.

Verified reviewer

Insurance

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

Business Voice Edge Review

4

Not great. The online system is very confusing and not user-friendly even for people who are computer illiterate. The phone connection was good. But that is all I can say was good about Comcast's phone system.

Ratings Breakdown

2
Ease of use
3
Value for money
2
Customer support
2
Functionality
icon
Pros:
The online software was nothing compared to competitors. Can't even see what other employees or co-workers were on the phone while using the app.
Cons:
It's just lacking in every aspect compared to competitors.

Reasons for choosing Comcast Business VoiceEdge

Convenience and price at first. Now the competitors are less expensive and they provide so much of a better experience and service.

Read More

SS

Sidria S.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2024

Why Comcast?

4

Ratings Breakdown

3
Ease of use
2
Value for money
3
Customer support
4
Functionality
icon
Pros:
The ability to build and manage the phone tree.
Cons:
The call center representatives and the transferring through the lines.

Read More

KS

Kate S.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Comcast

2

It was very hard to use, the service is spotty, it is very difficult to get help and the help that is given is not very helpful. They have nearly no support and when you get through it takes so long for them to get to the actual fixing point. It is very hard to use and get to work for your needs.

Ratings Breakdown

2
Ease of use
1
Value for money
1
Customer support
1
Functionality
icon
Pros:
There are many offerings and services that they have
Cons:
It was very hard to use, work around and complicated.

Read More

RR

Rose R.

Verified reviewer

Automotive

51-200 employees

Used daily for less than 12 months

Review source

Reviewed January 2022

comcast business voice edge

3

Overall good experience. I would recommend it.

Ratings Breakdown

4
Ease of use
4
Value for money
3
Customer support
4
Functionality
icon
Pros:
good quality phone calls. great voicemail system.
Cons:
call routing and transfers would get dropped a lot.

Read More

LF

Lou F.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 12 months

Review source

Reviewed May 2022

Daily use

4

Ratings Breakdown

5
Ease of use
5
Customer support
5
Functionality
icon
Pros:
The most impactful was the clearness of incoming calls & voicemail.
Cons:
I have no complaints about the software.

Read More

PB

Paul B.

Verified reviewer

Law Practice

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2023

Good Phone Service; Mediocre Customer Support

4

Ratings Breakdown

3
Ease of use
3
Value for money
1
Customer support
3
Functionality
icon
Pros:
Provides copy of voice mails to my email
Cons:
Limited options for handling on-hold calls and teeny tiny window for call history.

Reasons for choosing Comcast Business VoiceEdge

readily available sales rep.

Reasons for switching to Comcast Business VoiceEdge

poor customer service

Read More

OO

Omar O.

Verified reviewer

Government Administration

5001-10000 employees

Used daily for less than 6 months

Review source

Reviewed February 2022

Ok service but better product on the market

4

From a functional standpoint this service was fine. My biggest concern was the price.

Ratings Breakdown

4
Ease of use
3
Value for money
5
Customer support
4
Functionality
icon
Pros:
Was easy to use and met all of my business needs.
Cons:
The price per month isn't the greatest. There are cheaper options available.

Read More

Showing 1 - 10 of 11 Reviews
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