Contact Cloud 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Contact Cloud

5.0

(5)

Pricing

Pricing available upon request

About Contact Cloud

Contact Cloud is a call center solution, which enables businesses to streamline SMS marketing, live chat, call tracking and lead capture, among other processes on a unified platform. Its word detection and transcription tools allow professionals to decipher customer conversations.

Contact Cloud helps enterprises track inbound and outbound messages, route interactions based on agents' location or availability and communicate with customers via live chat. Managers can create custom drip campaigns and utilize live listening tools to assist and coach agents during calls. Additionally, organizations can gain insights into conversations, agents' activities and performance, queued callers and other metrics using a dashboard.

Contact Cloud integrates with multiple third-party systems such as WordPress, Google Ads, Slack and more. The product is available on monthly subscriptions and support is extended via live chat, phone, email and FAQs.

Contact Cloud Screenshots

Contact Cloud Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Contact Cloud Features

Popular features found in SMS Marketing
2-Way Messaging
Campaign Planning
Campaign Scheduling
Communication Management
Contact Management
Engagement Tracking
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging
Shortcodes
More features of Contact Cloud
Automated Responses
Automatic Call Distribution
Blended Call Center
Call Center Integration
Call Center Management
Caller ID
Caller Profiles
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Tracking
Call Tracking Metrics
Call Transcription
Computer Telephony Integration
Conversion Tracking
CRM
Dashboard
Drip Campaigns
Inbound Call Center
IVR
Keyword Tracking
Lead Capture
Live Chat
Manual Dialer
Mass Texting
Outbound Call Center
Progressive Dialer
Queue Management
SMS Marketing
Unified Communications
VoIP Connection

Contact Cloud Integrations

Google Analytics 360

Zoho CRM

Mailchimp

Snapchat for Business

Google Ads

Slack

Contact Cloud User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.6

Value for money

5.0

Customer support

5.0

Functionality

4.8

Have you used Contact Cloud and would like to share your experience with others?

Dr. L.

Verified reviewer

Philanthropy

Self-Employed

Used other for free trial

Reviewed December 2020

Lay on the Pedal!

Michael and his team have been phenomenal. I didn't spend a cent, but he still treated my time as it was extremely valuable. They were transparent about my needs after I expressed my plans, and they were quick. Very efficient. Forgive the late review. I didn't stand by my word that I would do it when I said I would, but hopefully this makes it in time for someone that needs it. You're missing out if you don't use Contact Cloud.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to be customized to the user! Such relativity of ease, and the ability to be integrated in many ways. Whether you are alone or represent more than one. Fantastic transparency.

Cons:

Honestly, I don't have any complaints. Superb.

Vendor Response

Thank you very much 'Lay on the Pedal', we appreciate the kind review and are excited to become a part of your growth!

Replied December 2020

Justin K.

Verified reviewer

Luxury Goods & Jewelry

Self-Employed

Used weekly for less than 6 months

Reviewed November 2020

So Worth it!

My overall experience is a positive one! I really enjoy the software and I will continue to utilize this companies resources for all of my contact needs. The ease of being able to speak to [SENSITIVE CONTENT HIDDEN] or another administrator is excellent! Overall very pleased.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that I am able to build my contacts and organize them into custom lists. To be able to send bulk messages to those contacts is a MUST and I am happy that I can do so very easily.

Cons:

I would LOVE to be able to send emojis in the bulk texts that I send out. Currently, all emojis are sent as "?" 's and it can be frustrating. Emojis play a vital role in today's communication technology and everyone uses them.

Vendor Response

Hi Justin, we are so glad that you love Contact Cloud as much as we do. FYI - emoji's are 100% supported. We sent you an email on this already however, our help article on sending text messages reviews how to add them to your messages. We are thankful and proud to have you as our customer!

Replied November 2020

Marcelo C.

Verified reviewer

Internet

Self-Employed

Used daily for less than 6 months

Reviewed November 2020

Bipeth's Contact Cloud: A Game Changer for 21st Century Professionals & Entrepreneurs!

Amazing! This is exactly the kind of product/service I had hoped would "one day" help manage my, increasingly expanding and complex , communication work-flow. Bipeth has certainly fulfilled this hope!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Facilitates the integration and automation of classic tele-communication message workflows used in business (i.e. email, fax, SMS texts, voice calls, video calls, etc.). Software versatility that can be tailored to your needs and business size.

Cons:

The platform takes some getting used to initially; however, over time, it becomes clear how all the features Contact Cloud offers can really save you a lot of time and energy, and that, is the "game changing" part!!

Reasons for choosing Contact Cloud

I personally feel [SENSITIVE CONTENT HIDDEN] is one of the, if not THE, key ingredient(s) contributing to Contact Cloud's success. The thoughtful and considerate manner with which he introduced me to the platform, during an hour-long Zoom video call, tailored to my particular needs, and just shortly after having signed up, was nothing short of outstanding! I am so grateful!...Thanks again [SENSITIVE CONTENT HIDDEN]!

Vendor Response

Marcelo, Thank you for a glowing review. We are glad that you love Contact Cloud as much as we do. As always, if you need any assistance at any point in time, just contact us through our help widgets and we will jump right on it :) We are very happy to have you as our customer!

Replied November 2020

Linus O.

Verified reviewer

Computer Games

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2022

Contact Cloud is a cheap text message solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Contact Cloud makes it possible to send text messages for marketing purposes for really cheap prices.

Cons:

Contact Cloud's customer sefvice team should be faster in responding the cases.

Holly L.

Verified reviewer

Retail

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed December 2020

Great value--SIGN UP!

Using this software will be a game-changer for my business. I researched about half a dozen other services and spoke to several representatives. I found that Contact Cloud is super cost-effective, and the customer service I received was outstanding. Very responsive customer service based in the USA; super helpful in getting my business set up to succeed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very easy to get customers signed up for text alerts, and it is very easy to create a campaign. The software's features are customizable with as many or as few options as I'd like to implement for my business.

Cons:

There is nothing I haven't liked thus far.

Vendor Response

We are happy to be a part of your business and looking forward to helping you grow!

Replied December 2020

Showing 1 - 5 of 5 Reviews