Freshcaller 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Freshcaller

4.0

(35)

Pricing

Starting at $15.00 per month

About Freshcaller

Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. Powerful features such as multi-level IVRs, business hours, and holiday settings help your agents manage call volumes without compromising your customer experience. You can reduce your resolution times with advanced and automated routing capabilities and swiftly direct your customers to the right experts.

With Freshdesk Contact Center you have a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether you want to look into your day-to-day operations or need insights to make scaling-up decisions, we have extensive reporting and analytics to ensure you are always in the know. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable your sales and support teams to work productively.

Freshcaller Screenshots

Freshcaller Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Free (Contact Center)

$0.00

flat rate, per month

Plan includes:

Buy Local Numbers
Buy Toll-Free Numbers
Call Metrics
Call Notes
Custom Greetings
Desktop Notifications
Inbound Caller ID

Growth (Contact Center)

$15.00

per user, per month

Plan includes:

Basic Call Queues
Call Recording
Number Porting
Pre-Built Reports
Up to 2000 Incoming Minutes/Month FREE
Voicemail
Wait Queues
Warm Transfer

Pro (Contact Center)

$39.00

per user, per month

Plan includes:

Basic Call Queues
Call Recording
Number Porting
Pre-Built Reports
Up to 2000 Incoming Minutes/Month FREE
Voicemail
Wait Queues
Warm Transfer

Enterprise

Pricing available upon request

Plan includes:

Abandoned Call Metrics
Includes 5000 Bot Sessions/Month
Level Monitoring
Omnichannel Routing
Service
Speech Enabled IVR (Phone Trees)
Up to 5000 Incoming Minutes/Month FREE
Voicebot

Growth (Omnichannel)

Pricing available upon request

Plan includes:

Contact Center and More
Messaging
This Plan Offers Everything in Growth of Freshdesk Support Desk

Pro (Omnichannel)

Pricing available upon request

Plan includes:

Advanced Automati
Apple Business Chat
Custom Reporting and Dashboards
Custom Roles and Permissions
Custom SLA and Business Hours
Team Performance Report
Up to 3000 Bot Sessions/Month FREE
Up to 3000 Incoming Minutes/Month FREE
Whatsapp Business

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Freshcaller Features

Popular features found in Customer Support
CRM
Email Management
Knowledge Base Management
Live Chat
Service Level Agreement (SLA) Management
More features of Freshcaller
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Audio/Video Conferencing
Automated Routing
Automatic Call Distribution
Blended Call Center
Call Center Management
Call Conferencing
Caller ID
Caller Profiles
Call List Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Screening
Call Scripting
Call Tracking
Call Transcription
Call Transfer
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Management
Dashboard
Employee Activity Monitoring
Help Desk Management
Inbound Call Center
IVR
Manual Dialer
Mobile Access
Monitoring
Multiple Scripts
On-Demand Recording
Outbound Call Center
PBX
Phone Key Input
Predictive Dialer
Queue Management
Real-Time Data
Recording
Remote Access/Control
Remote Support
Reporting/Analytics
Reporting & Statistics
Scheduled Recording
SIP Trunking
Softphone
Text to Speech
Third-Party Integrations
Time Zone Tracking
Two-Way Audio & Video
Unified Communications
Video Conferencing
Virtual Call Center
Voice Customization
Voice Mail
Voicemail Transcription
VoIP
VoIP Connection

Freshcaller Integrations

Freshsales

Freshservice

Freshdesk

WooCommerce

HubSpot CRM

Zendesk Sell

See all 13 integrations

Freshcaller User Reviews

Overall Rating

4.0

Ratings Breakdown

43%

31%

14%

Secondary Ratings

Ease of Use

3.9

Value for money

3.8

Customer support

3.8

Functionality

3.8

LaTasha H.

Verified reviewer

Information Technology and Services

2-10 employees

Used weekly for free trial

Review source

Reviewed April 2019

It takes about 5 minutes to setup

I am a HUGE fan of the Freshworks suite including this little nugget, Freshcaller. I needed a solution quickly for my virtual assistant and sales coordinator to be able to make calls from a single phone number. Although we are all in the same state, we live in different cities, so this was a gem to find. Now they can make calls under my business phone number, local to the city I am in to maintain consistency. The icing on top is that integration with Freshsales, which I use daily. I can make call directly from my Freshsales dashboard in just a couple of clicks. Truly a game-changer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best part about Freshcaller is ease of use. It took less than 5 minutes to purchase a phone number and make my first call.

Cons:

I noticed the app does not allow Google Sign-in, so adding that as an option would be great. My business uses the GSuite ecosystem and most of the apps we use have this option.

Travis S.

Verified reviewer

Electrical/ Electronic Manufacturing

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed December 2019

Freshcaller is the ticket to setting up your service program

We moved over from another product that was stuck in the middle ages and we are so happy we did. It's so easy to setup and get functioning. We like the freshdesk integration to capture all of our customers issues and it records the conversations so we can monitoring ours service technicians to ensure they are giving the proper responses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It interfaces with Freshdesk and captures all the call volume. It's easy to setup holidays and employees schedules to make it easy to set a schedule for your customers. It has a clean graphic interface and it's not confusing for basic users.

Cons:

The app had some bugs in the beginning but those have been flushed out. The customer service is actually really attentive and they take their product serious.

Reasons for choosing Freshcaller

Price

Reasons for switching to Freshcaller

Price and functionality

Jackson C.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2019

They don't care if you are unable to use the service or do business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You might go a few months without experiencing some sort of technical issue or complete service outage.

Cons:

When you do have a technical issue or complete service outage it takes DAYS to get a response or any real action toward fixing your problem. Our service is currently down and no matter how many emails you send (there is no support phone line to call) no one will get back to you to let you know it is a known issue and being worked on. We haven't been able to call out to our customer base for nearly 24 hours now and still no response. We are currently currently shopping for another customer management system because this is not the first time that we have had catastrophic failure preventing us from doing business and left completely ignored with absolutely no support.

Ondřej V.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed June 2022

Expensive but probably best option on the market

We automated our 24/7 hotline which is really important to us. Works fine.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works pretty fine, the setup is easy and seamless. Mobile app for iOS and Android also appreciated. We also appreciate API connection possibility and with Integromat/Make it does everything we need.

Cons:

I must say Customer support. Sometimes they are just OK, but sometimes you wait days, even weeks to get help.

Reasons for choosing Freshcaller

Price, we were using Freshdesk already.

Dennis d.

Verified reviewer

Retail

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Game Mania Review

Great! I'm a huge fan!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nice features like automations. Easy to use in the set-up. Excellent support

Cons:

Nothing worth to mention, no big cons on the software

Reasons for choosing Freshcaller

Quick support response, omnichannel features

Reasons for switching to Freshcaller

Better pricing

Ewan F.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2019

Easy to setup , good reporting

We needed a call solution for international numbers and found the call flows easy to setup and route to the correct landlines/mobiles/Freshdesk agents. It is great to be able to record calls and store voicemails in our ticketing system in out of office hours. As international numbers became harder to retain without having business addresses in these countries, we have had to reduce our coverage of unique numbers per region. At present we find the platform easy to use and intuitive but would hope for a stronger integration with Freshdesk going forward.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Looking at reports is simple and the insights to calls received/costs/agent performance can be fairly extensive. Understanding the rules/call flows setup can also be reviewed fairly easily.

Cons:

The integration with Freshdesk is not as close as we originally expected when subscribing. It does undergo improvements every so often but our ideal solution would be more seamless than it is at present.

Tuija M.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Too many features

Our advisory service uses Freshcaller to reach the customers, when they have called us and their service demand has been locked in our Fresh desk system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our service team can contact and call our customers by the system and not use their own phones and phone numbers.

Cons:

On user level system is complicated when it is combined to Fresh Desk Mint version. Using earlier versions the usage was more simple for my team. The system does not recognize phone numbers and produces tickets on every call also when the same customs calls again during the same service time.

Reasons for choosing Freshcaller

We liked the first version which was simple to understand and use.

Colette A.

Verified reviewer

Higher Education

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed July 2021

Freshcaller Agent

I consider myself a novice at this point even though I have been using the platform for months now. I am still learning everyday how to better my experience

Ratings Breakdown

Ease of use

Functionality

Pros:

This has become an essential tool while working remotely. Allows for agents the privacy to provide customer service without having to utilize personal data or personal phone numbers

Cons:

Does not work with our VPN and it is a steep learning curb to fully understand the functionality

Miguel M.

Verified reviewer

Telecommunications

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2022

Good Customer Service Software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Is easy to deploy and configure moderm panel and tools.

Cons:

Is expensive to add multichannels services and integration example chatbot , whatapp and other essential tools.

Daniel H.

Verified reviewer

Investment Management

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2019

Technology is fine. Customer support is not

We are using FreshCaller as our primary phone line for one of our software products.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User interface is intuitive and easy. Call quality is great, never had any bad connections with poor audio quality.

Cons:

There isn't a customer support phone number. No chat system for support either. We also use FreshDesk and there is a support chat for that. The support staff for FreshDesk is friendly and supportive so I'm not sure why FreshCaller support is so lackluster...

Showing 1 - 10 of 35 Reviews

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