Unified Communications as a Service (UCaaS) 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Unified Communications as a Service (UCaaS)

4.4

(49)

Pricing

Pricing available upon request

About Unified Communications as a Service (UCaaS)

Evolve IP is a cloud-based IP phone and collaboration solution suitable for businesses with over 50 employees. It caters to multiple industries including credit unions, financial services, health care, legal, restaurants and veterinary. It offers cloud computing and communication features that manage virtual desktop, disaster recovery, cloud call centers and phone systems.

Primary features include call control, enterprise voice management, unified messaging and instant messaging, It provides users with voice servers, business collaboration tools including video, chat, web conferencing and screen sharing. It offers integration with multiple third-party solutions such as Outlook, Lync, Google Apps and Salesforce.

It is compatible with Windows, Mac and Linux operating systems. Android and iOS mobile support is also offered. Customer support is offered via email and over the phone. Other help options include remote assistance, blogs, knowledge base and resource library.

Unified Communications as a Service (UCaaS) Screenshots

Unified Communications as a Service (UCaaS) Pricing and Plans

Starting price: $5.57

Free Trial

Free Version

Standard

$7.48

per user

No plan information available

Essentials

$5.57

per user

No plan information available

Plus

$15.56

per user

No plan information available

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Unified Communications as a Service (UCaaS) Features

Popular features found in Telephony
Automatic Call Distribution
Caller ID
Call Monitoring
Call Recording
Call Transfer
Computer Telephony Integration
Reporting/Analytics
Voice Mail
VoIP
More features of Unified Communications as a Service (UCaaS)
API
Auto-Dialer
Call Center Management
Call Routing
Call Scripting
Conferencing
Contact Management
CRM
IVR
Monitoring
Predictive Dialer
Recording
Screen Sharing
Unified Communications
VoIP Connection

Unified Communications as a Service (UCaaS) Integrations

Act!

NetSuite

Salesforce Sales Cloud

SugarCRM

Google Contacts

Sage CRM

See all 8 integrations

Unified Communications as a Service (UCaaS) User Reviews

Overall Rating

4.4

Ratings Breakdown

51%

37%

10%

Secondary Ratings

Ease of Use

4.3

Value for money

4.2

Customer support

4.3

Functionality

4.3

Have you used Unified Communications as a Service (UCaaS) and would like to share your experience with others?

Verified

Reviewer

Information Technology and Services

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed March 2019

Great Service

Great!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and most of all, the customer service. We utilized EvolveIP when starting our first office and had the best hands on support that we could ask for. They made setting up our phone system the least of our moving problems.

Cons:

I do wish that there was an easier way to record voicemail options so that they can be changed quickly dependent on holidays, new hires, etc.

Stephen H.

Verified reviewer

Retail

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2024

Meets our small business needs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quick and effective support whenever we need it.

Cons:

For a small business, the cost is a little high for us.

Ketra F.

Verified reviewer

Retail

201-500 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

My review

We use the phone handsets in our offices and I utilize the computer based VOIP software on my PC. Once we got through the initial learning curve our users figured things out. The training could be better and more clear. It felt rushed.

Ratings Breakdown

Ease of use

Previously 4

Value for money

Previously 2

Customer support

Previously 5

Functionality

Pros:

I like the way the Skype communicator software integrates with Skype and our company directory.

Cons:

I struggle with transferring calls and adding users to a conference. It may be a user issue.

Omar G.

Verified reviewer

Non-Profit Organization Management

201-500 employees

Used daily for more than 2 years

Review source

Reviewed March 2024

VOIP and app convenience

This has been great to centralize and reassignments.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

great central configuration. increasing efficiency for users, integrated communication Set and forget. easier to scale and more cost effective

Cons:

Certain features not available on the self-portal dependency on a strong connection emergency calling features

Janet L.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

VOIP Decision for Senior Living

Easier deployment, easier to support, more cost effective, easier dialing between our corporate office and community locations

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Removal of dependency on local carriers and PBXs. After implementation, better uptime and less support time required.

Cons:

Takes time to port numbers in -but that is true of going between any phone systems

Reasons for choosing Unified Communications as a Service (UCaaS)

Better functionality and flexibility, and better overall cost

Francheska R.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2023

Straight forward system

Overall the system works fine, it is easy to use and pretty straight forward. Like any other computer based program it has gone down some but not often.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. Pretty straight forward. Can set up multiple users.

Cons:

When the system crashes. It is also sometimes extremely hard to set a password for users.

Reasons for choosing Unified Communications as a Service (UCaaS)

Not sure, was not here.

Mario A.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2024

Great flexibility

Ratings Breakdown

Ease of use

Functionality

Pros:

Setup was relatively easy and getting users up and running was painless. The flexibility it affords the staff is the greatest benefit.

Cons:

So far, we have not encountered major issues.

Jacqui L.

Verified reviewer

Research

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed September 2023

Reliable VOIP Call Center Support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The move to the VOIP and Teams user platforms have transformed our business use, allowing us to operate in the new remote environment with ease and reliable service.

Cons:

Learning the lingo in differences between business realms took some getting used to, but it was not a deal-breaker.

Lane P.

Verified reviewer

Internet

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

EvolveIP Phone Review

Overall our experience with Evolve has been top-notch. From the initial roll-out to now, their customer support is really the bread and butter. If you have an issue or need something done sooner than later, their support team is very helpful in assisting with your issues on the spot or even answering questions if you are not sure about something. Our reps have also been superior in response times, answering questions, and providing information about our accounts when we need it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

EvolveIP has done a stupendous job at not only their constant effort to improve their software but also by the trainings they provide weekly on using OSSmosis, call centers, and the lot.

Cons:

It takes a little bit getting use to using the administrative features of Evolve like OSSmosis or the supervisor portal but once you play around with it for a good week, it becomes second nature.

Kenneth B.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

Very Pleased

We are solving Contact Center data issues. With this software, we are able to track all the data about our calls and then train our staff to take control of the conversation and provide better customer service. We can now see where we have been falling short, and make changes to improve. That's just not possible with a basic phone system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ability to mold and shape the phone system to fit the needs of our business. We are a growing company and each location has its quirks. EvolveIP has allowed us to work with those quirks.

Cons:

As with all things, the price is my least favorite thing. However, with the versatility and the benefit it provides our patients is priceless. We are focused on customer service and this system has allowed us to put ourselves ahead of the competition. We get comments every day from our patients about how they love the new calling features that didn't use to be there.

Showing 1 - 10 of 49 Reviews

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