1 million+ businesses helped. Get advice
  • Software Categories
    View All
  • Company
    About UsVendors

    • Get 1-on-1 advice in 15 minutes. It's free.

    Start Now
    Advisor's headshot
Software Advice Logo
Get Free Advice
Home

/

Telephony Software

/

Unified Communications as a Service (UCaaS)

Overview

Unified Communications as a Service (UCaaS) 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Unified Communications as a Service (UCaaS) is right for your organization?

Our Telephony Software selection experts can help you in 15 minutes or less.

On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Unified Communications as a Service (UCaaS)
Unified Communications as a Service (UCaaS)
4.4
(49)

Pricing

Pricing available upon request

About Unified Communications as a Service (UCaaS)

Evolve IP is a cloud-based IP phone and collaboration solution suitable for businesses with over 50 employees. It caters to multiple industries including credit unions, financial services, health care, legal, restaurants and veterinary. It offers cloud computing and communication features that manage virtual desktop, disaster recovery, cloud call centers and phone systems.

Primary features include call control, enterprise voice management, unified messaging and instant messaging, It provides users with voice servers, business collaboration tools including video, chat, web conferencing and screen sharing. It offers integration with multiple third-party solutions such as Outlook, Lync, Google Apps and Salesforce.

It is compatible with Windows, Mac and Linux operating systems. Android and iOS mobile support is also offered. Customer support is offered via email and over the phone. Other help options include remote assistance, blogs, knowledge base and resource library.

Unified Communications as a Service (UCaaS) Screenshots

0
0
1
2
3
4
5

Unified Communications as a Service (UCaaS) Pricing and Plans

Starting price: $5.57
Free Trial
Free Version

Standard

$7.48

per user

No plan information available

    Essentials

    $5.57

    per user

    No plan information available

      Plus

      $15.56

      per user

      No plan information available

        Advisor Get Price CTA Image

        Confused about pricing? We've got you covered.

        Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

        Unified Communications as a Service (UCaaS) Features

        • Popular features found in Telephony
          Automatic Call Distribution
          Caller ID
          Call Monitoring
          Call Recording
          Call Transfer
          Computer Telephony Integration
          Reporting/Analytics
          Voice Mail
          VoIP
        • More features of Unified Communications as a Service (UCaaS)
          API
          Auto-Dialer
          Call Center Management
          Call Routing
          Call Scripting
          Conferencing
          Contact Management
          CRM
          IVR
          Monitoring
          Predictive Dialer
          Recording
          Screen Sharing
          Unified Communications
          VoIP Connection

        Unified Communications as a Service (UCaaS) Integrations

        Act!
        Act!
        NetSuite
        NetSuite
        Salesforce Sales Cloud
        Salesforce Sales Cloud
        SugarCRM
        SugarCRM
        Google Contacts
        Google Contacts
        Sage CRM
        Sage CRM

        See all 8 integrations

        Unified Communications as a Service (UCaaS) User Reviews

        Overall Rating

        4.4

        Ratings Breakdown

        5

        51%

        4

        37%

        3

        10%

        2

        2%

        1

        0%

        Secondary Ratings

        Ease of Use

        4.3

        Value for money

        4.2

        Customer support

        4.3

        Functionality

        4.3

        Have you used Unified Communications as a Service (UCaaS) and would like to share your experience with others?

        KF

        Ketra F.

        Verified reviewer

        Retail

        201-500 employees

        Used daily for less than 2 years

        Review source

        Reviewed March 2019

        My review

        4

        We use the phone handsets in our offices and I utilize the computer based VOIP software on my PC. Once we got through the initial learning curve our users figured things out. The training could be better and more clear. It felt rushed.

        Ratings Breakdown

        3
        Ease of use
        Previously 4
        3
        Value for money
        Previously 2
        4
        Customer support
        Previously 5
        4
        Functionality
        icon
        Pros:
        I like the way the Skype communicator software integrates with Skype and our company directory.
        Cons:
        I struggle with transferring calls and adding users to a conference. It may be a user issue.

        Read More

        DW

        Dale W.

        Verified reviewer

        Construction

        51-200 employees

        Used daily for less than 12 months

        Review source

        Reviewed September 2019

        BP Business Solutions ECS

        4

        We've had a great experience with everyone at Evolve that we've come in contact with. Ownership of support issues, without escalation, can be a bit challenging at times, but overall we are very pleased with ECS and the phone system as a whole.

        Ratings Breakdown

        4
        Ease of use
        4
        Value for money
        2
        Customer support
        4
        Functionality
        icon
        Pros:
        Extremely intuitive agent interface and reporting engine for management team is fantastic. We have been given valuable insights into our business that we didn't have with our previous system.
        Cons:
        Occasional dropped calls can be troublesome.

        Reasons for choosing Unified Communications as a Service (UCaaS)

        Feature set and being able to scale at the pace we need.

        Reasons for switching to Unified Communications as a Service (UCaaS)

        Downtime and support

        Read More

        CL

        Christopher L.

        Verified reviewer

        Accounting

        51-200 employees

        Used daily for more than 2 years

        Review source

        Reviewed October 2023

        Initial VOIP Setup

        3

        So far it has not been good. We are going to give it a few months with the restructuring and the assignment of a dedicated CRM. We have already seen improvement in support calls, but still need to see it sustained. We have almost completely moved away from the terrible physical phones we were sold with this system and are just using headsets with laptop or mobile devices.

        Ratings Breakdown

        3
        Ease of use
        3
        Value for money
        2
        Customer support
        3
        Functionality
        icon
        Pros:
        The idea of the system. The redundancy with Broadsoft. Integration with Teams.
        Cons:
        The implementation process was very rough and the hardware suggested was terrible. Support was brutal.

        Reasons for choosing Unified Communications as a Service (UCaaS)

        Redundancy was the primary reason. Evolve has a Broadsoft component for when Teams integration fails.

        Read More

        FC

        Frank C.

        Verified reviewer

        Facilities Services

        201-500 employees

        Used daily for more than 2 years

        Review source

        Reviewed July 2024

        Frank Chiappine Review

        5

        It's been an incredible experience. Transformed the way our organization does business.

        Ratings Breakdown

        5
        Ease of use
        5
        Value for money
        4
        Customer support
        5
        Functionality
        icon
        Pros:
        In an ever-changing environment, not to mention half our organization working remotely, I love the fact that we can collaborate and communicate effectively. The IM, audio and video conferencing, not to mention the telephony platform is outstanding.
        Cons:
        Hard to pinpoint something that's worked so effortlessly with minimal issues.

        Reasons for choosing Unified Communications as a Service (UCaaS)

        Pricing

        Read More

        RM

        Rick M.

        Verified reviewer

        Accounting

        201-500 employees

        Used weekly for more than 2 years

        Review source

        Reviewed July 2024

        Aldrich Advisors - Evolve review

        4

        Overall experience is very good, tech support is usually very quick with requests.

        Ratings Breakdown

        3
        Ease of use
        5
        Customer support
        3
        Functionality
        icon
        Pros:
        Reliable tech support, and great communication with our rep, [sensitive content hidden]
        Cons:
        The Osmosis portal is a bit antiquated and the reporting isn't user friendly.

        Read More

        SH

        Stephen H.

        Verified reviewer

        Retail

        51-200 employees

        Used daily for more than 2 years

        Review source

        Reviewed April 2024

        Meets our small business needs

        5

        Ratings Breakdown

        5
        Ease of use
        3
        Value for money
        5
        Customer support
        5
        Functionality
        icon
        Pros:
        Quick and effective support whenever we need it.
        Cons:
        For a small business, the cost is a little high for us.

        Read More

        VR

        Verified
        Reviewer

        Law Practice

        11-50 employees

        Used daily for more than 2 years

        Review source

        Reviewed March 2019

        IP Phone System

        5

        Ratings Breakdown

        5
        Ease of use
        5
        Customer support
        5
        Functionality
        icon
        Pros:
        The pros of our IP Phone system would have to be the customer service. Evolve's customer service is great. Our rep, is wonderful and always there to answer our questions. The phones are easy to use and the item we love the most is the voicemail to email feature. No more full voicemail boxes, no more having to be at my desk to listen to a voicemail.
        Cons:
        The con of the IP Phone system is adding a temporary out of office message is harder than we would like. If we close early unexpectedly due to weather we cannot just record a new out of office greeting and upload it. We have to call in and give notice that we want a new temporary greeting to be played.

        Read More

        VR

        Verified
        Reviewer

        Non-Profit Organization Management

        51-200 employees

        Used daily for more than 2 years

        Review source

        Reviewed March 2019

        Good Phone system

        5

        good system to use. i can be reached pretty much everywhere. it belnds well with skype for business so you can have 1 tool to get it all done.

        Ratings Breakdown

        5
        Ease of use
        5
        Value for money
        5
        Customer support
        5
        Functionality
        icon
        Pros:
        works on handset, pc app, and mobile app
        Cons:
        mobile app you have to be connected to wifi

        Read More

        VR

        Verified
        Reviewer

        Information Technology and Services

        201-500 employees

        Used daily for less than 2 years

        Review source

        Reviewed March 2019

        Osmosis admin center

        4

        End users located nationally and needed a solution to assist with providing everyone access to softphone.

        Ratings Breakdown

        3
        Ease of use
        3
        Value for money
        2
        Customer support
        3
        Functionality
        icon
        Pros:
        Ease of implementation into current environment.
        Cons:
        While the admin website has undergone improvements, it still needs some work to allow easier administration.

        Read More

        VR

        Verified
        Reviewer

        Computer & Network Security

        2-10 employees

        Used other for less than 6 months

        Review source

        Reviewed July 2020

        Nice IP phone system

        5

        i do not have a lot of experience with the system, but the experience i have was good.

        Ratings Breakdown

        5
        Ease of use
        5
        Functionality
        icon
        Pros:
        first and foremost, it works. i have seen too many phone systems that promise the world, and don't deliver. this one delivers.
        Cons:
        i can't really say there's anything i don't like. it does what it is supposed to do, and a whole lot of extra stuff.

        Read More

        Showing 1 - 10 of 49 Reviews
        Load More Reviews

        Popular Unified Communications as a Service (UCaaS) Alternatives

        Main Product
        Unified Communications as a Service (UCaaS)

        Unified Communications as a Service (UCaaS)

        4.4
        (49)

        Ratings Breakdown

        • 4.29Ease of use
        • 4.21Value for money
        • 4.28Customer support
        • 4.26Functionality

        Pricing

        Available upon request

        Get Price
        Alternative Product
        Slack

        Slack

        4.7
        (23983)

        Ratings Breakdown

        • 4.61Ease of use
        • 4.55Value for money
        • 4.43Customer support
        • 4.56Functionality

        Pricing

        Starting at $8.75 per month

        Get Price
        See Full Comparison
        Alternative Product
        Microsoft Teams

        Microsoft Teams

        4.5
        (10824)

        Ratings Breakdown

        • 4.37Ease of use
        • 4.43Value for money
        • 4.23Customer support
        • 4.39Functionality

        Pricing

        Starting at $4.00 per month

        Get Price
        See Full Comparison
        Alternative Product
        Zoom Workplace

        Zoom Workplace

        4.6
        (14468)

        Ratings Breakdown

        • 4.59Ease of use
        • 4.52Value for money
        • 4.36Customer support
        • 4.54Functionality

        Pricing

        Starting at $14.99 per month

        Get Price
        Alternative Product
        LiveAgent

        LiveAgent

        4.7
        (1746)

        Ratings Breakdown

        • 4.57Ease of use
        • 4.65Value for money
        • 4.70Customer support
        • 4.57Functionality

        Pricing

        Starting at $15.00 per month

        Get Price
        Alternative Product
        Intermedia Unite

        Intermedia Unite

        4.7
        (187)

        Ratings Breakdown

        • 4.62Ease of use
        • 4.74Value for money
        • 4.79Customer support
        • 4.67Functionality

        Pricing

        Available upon request

        Get Price

        Unified Communications as a Service (UCaaS) Popular Comparisons

        Avaya UCaaS
        Avaya UCaaS vs Unified Communications as a Service (UCaaS)

        Other Top Recommended Telephony Software

        Five9
        Five9

        4.2 (481)

        Recently recommended 3 times

        CallTools
        CallTools

        4.8 (153)

        Recently recommended 3 times

        DialedIn CCaaS
        DialedIn CCaaS

        4.8 (291)

        Recently recommended 2 times

        Zendesk Suite
        Zendesk Suite

        4.4 (4065)

        Recently recommended 1 times

        Advisor Get Price CTA Image

        Stuck Between Options?

        Our experts can help you compare Unified Communications as a Service (UCaaS) with other top options, so you can find the best fit for your needs.

        See what companies are saying about Software Advice