Monster VoIP 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
User Reviews
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Overview

Monster VoIP

4.7

(44)

Pricing

Starting at $27.00 per month

About Monster VoIP

Monster VoIP is a Unified Communications as a Service (UCaaS) solution that helps voice-over-internet-protocol (VoIP) providers streamline client interactions by leveraging various communication tools such as business phone systems, messaging and video conferencing. Using the auto attendant feature, enterprises can manage calls, configure music-on-hold and automatically route incoming calls to available agents.

Monster VoIP provides multilingual mobile applications for iOS and Android devices, which can be utilized by businesses to make audio/video calls, store new contacts in a built-in database and utilize pre-defined provider lists to add new accounts. Managers can use the screen sharing functionality to conduct online presentations and hold virtual meetings with several participants, improving collaboration across the organization.

Key features of Monster VoIP include call recording, eFax, file sharing, voicemail management and click-to-call. Pricing is based on monthly subscriptions and support is extended via live chat, phone, email and other online measures.

Monster VoIP Screenshots

Monster VoIP Pricing and Plans

Starting price: $27.00 per month

Free Trial

Free Version

Basic

$27.00

flat rate, per month

Plan includes:

24/7 Personable Support
Android App
Browser-Based App
Call Analytics
Call Recording
Click2call
CRM Integrations
Drag and Drop Call Management
Expert Hands-On Setup
Iphone App

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Monster VoIP Features

Popular features found in VoIP
Caller ID
Call Monitoring
Call Recording
Call Routing
Computer Telephony Integration
Contact Management
IVR
Mobile Access
SIP Trunking
Voice Mail
More features of Monster VoIP
Access Controls/Permissions
Alerts/Escalation
Alerts/Notifications
Archiving & Retention
Auto-Dialer
Automated Attendant
Automatic Call Distribution
Blended Call Center
Call Center Management
Call Conferencing
Call Logging
Call Queues
Call Screening
Call Scripting
Call Tagging
Campaign Management
Chat/Messaging
Conferencing
CRM
Email Management
Employee Directory
Employee Scheduling
Event Triggered Actions
Fax Management
File Sharing
File Transfer
For Call Centers
Inbound Call Center
Labor Forecasting
Live Chat
Manual Dialer
Multi-User Collaboration
On-Demand Recording
Online Voice Transmission
Outbound Call Center
PBX
Performance Metrics
Predictive Dialer
Progressive Dialer
Queue Management
Recording
Reporting/Analytics
Ring Groups
Scheduled Recording
Screen Sharing
SMS Messaging
Unified Communications
Video Conferencing
Virtual Call Center
Virtual Extensions
Voicemail Transcription

Monster VoIP User Reviews

Overall Rating

4.7

Ratings Breakdown

70%

30%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.6

Functionality

4.6

Verified

Reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 2 years

Reviewed January 2020

Our company uses Monster and it's great!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer support is outstanding with quick and accurate responses. Our transition was seamless and the quality is outstanding. Easy to use with a strong UI.

Cons:

I'll need to get back to you on this as nothing comes to mind. We've been very pleased.

Vendor Response

We appreciate your feedback!

Replied January 2020

Josie K.

Verified reviewer

Real Estate

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed September 2024

VOIP Review

I thought it was a great single line dialer system with options and features to enhance the dialer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the way you can shorten the rings and also that you can leave a voicemail

Cons:

The ability to take notes while using the dialer.

Teri A.

Verified reviewer

Farming

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed December 2019

I don't spend a lot of time using the phone system.

Ratings Breakdown

Ease of use

Functionality

Pros:

There are a lot of extensions that can be added to it.

Cons:

I haven't been able to figure out how to recall somebody if I transfer them to another extension if that person isn't at the phone to answer it.

Vendor Response

Hello Teri, Thanks so much for your feedback. We will have someone reach out to you and help you will viewing your call history or using the call pick up feature. You can always contact support at 877-818-9696 or Help@monstervoip.com .

Replied December 2019

Kumutha V.

Verified reviewer

Staffing and Recruiting

1001-5000 employees

Used weekly for less than 12 months

Review source

Reviewed December 2022

Best software for online meeting

Almost 6 months using this software for online meeting

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mostly i liked here is Mobile access options and chat and messaging. While the meeting we can able to send the message seperately

Cons:

I don't have anything to say here overall it's really amazing and I would like to recommend this software to everyone

Kelsie L.

Verified reviewer

Law Practice

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2020

MonsterVoip - User Friendly

Very pleasant, can't complain.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything is very user friendly. Once your MonsterVoip IT Tech walks you through your setup, dashboard etc. everything is pretty easy to figure out how to use on your own. If not the manual is a great reference. Customer Service/IT Contact are very responsive and extremely helpful. I will send an email to have something updated and will receive a response within the hour which is usually followed by a call to confirm that everything is working the way it should.

Cons:

I can honestly say that I don't really dislike anything with the software. I suppose going from a regular landline to internet was a change. For example, if the internet is down, the phones will not work. But that has nothing to do with MonsterVoip itself.

Vendor Response

Thanks so much for the feedback and we are delighted you are happy with Monster VoIP!

Replied November 2020

Laurie B.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 12 months

Review source

Reviewed July 2020

Monster is Awesome!

I am using Monster for our phone and fax and have been extremely happy with what they offer. I have had the usual hiccups and have been pleased that the situation was corrected and handled immediately and to my satisfaction when it arose. The implementation team listened to our requests and provided not only a much better system, but one that was customized to our needs. They were very understanding even when we had changes to what we thought we wanted and changed up the flow after they set it up.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been extremely happy with the way that Monster listened to our needs and provided us with a very user friendly system and excellent customer service.

Cons:

There were no cons. I do not like change is the only drawback, but they made it so easy.

Reasons for choosing Monster VoIP

The pricing was why I originally chose Monster along with the fact that they could customize a system to meet our needs. They lived up to their promises and we are a very satisfied customer.

Vendor Response

Thank you so much for your feedback!

Replied July 2020

Vera T.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Reviewed January 2020

They have it all

We've been using MVOIP for years now and love it. They really have the best prices as well as instant support and all the features you can ever need.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, has all the needed features. Support is reliable.

Cons:

Sometimes there are quirks to be worked out, but it has never set us back for too long.

Reasons for choosing Monster VoIP

Cost

Reasons for switching to Monster VoIP

Ease of use, price was better.

Vendor Response

Hi Vera, Thanks for your support as one of our fantastic customers.

Replied January 2020

Verified

Reviewer

Legal Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2019

VOIP

Great customer service. Very knowledgeable staff

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are so many options. You can customize all you want

Cons:

I cannot think of anything that I do not like.

Reasons for switching to Monster VoIP

Poor customer service and much more expensive

Vendor Response

Thanks so much for your feedback!

Replied December 2019

MARTIN P.

Verified reviewer

Logistics and Supply Chain

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Better customer support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the mobile app, but sometimes I think there are some bugs. Couple of times calls were not available to pick up in the cell phone.

Cons:

customer support should improve. Months ago I called several times and sent emails in regards some bills but there was no answer.

Vendor Response

Hello Martin, Thanks for being a great customer and we appreciate your feedback. Please be sure to reach anytime you need help via phone or email. Our Support number is 877-818-9696 and our email is Help@monstervoip.com .

Replied December 2019

Yuvraj K.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2019

Great Quality and Support

There was an incident where we had a trouble with our routing number I reached out to our account manager at Monster Voip and the issue was solved within a couple of minutes. So the overall experience with monster voip is been really great. Thanks Kilmer and Mark for your all time Support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quality, User-friendly Interface, Support, Integrations and API Access, Our increase in Productivity

Cons:

When I think about the least nothing comes to my mind Like for me Quality and Support are the most important part and they have an excellent Support and Quality.

Reasons for choosing Monster VoIP

Their active follow up and Support

Reasons for switching to Monster VoIP

Poor Quality and Support

Vendor Response

Hi Yuvraj , Thanks for your feedback. It is a pleasure having Grace Consultancy Services as a valued customer

Replied September 2019

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