PhonePad 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

PhonePad

4.6

(18)

Pricing

Starting at $145.00 one time

About PhonePad

PhonePad is a comprehensive phone call management solution that allows users to efficiently log and track phone calls. With a user-friendly interface, PhonePad makes it easy to log phone calls with minimal training required.

Users can easily organize messages in folders and sub-folders, creating a tidy and efficient system. Personal and group folders allow for secure access to messages, ensuring privacy and confidentiality. PhonePad automatically remembers details of previous callers and fills them in, saving time and reducing errors.

PhonePad Screenshots

PhonePad Pricing and Plans

Starting price: $145.00 one time

Free Trial

Free Version

5 User License

$145.00

flat rate, one time

Plan includes:

All features except MessageSender and Appointment Calendar (separate purchase).
12 months of free updates and support.

10 User License

$285.00

flat rate, one time

Plan includes:

All features except MessageSender and Appointment Calendar (separate purchase).
12 months of free updates and support.

15 User License

$415.00

flat rate, one time

Plan includes:

All features except MessageSender and Appointment Calendar (separate purchase).
12 months of free updates and support.

20 User License

$535.00

flat rate, one time

Plan includes:

All features except MessageSender and Appointment Calendar (separate purchase).
12 months of free updates and support.

25 User License

$655.00

flat rate, one time

Plan includes:

All features except MessageSender and Appointment Calendar (separate purchase).
12 months of free updates and support.

30 User License

$765.00

flat rate, one time

Plan includes:

All features except MessageSender and Appointment Calendar (separate purchase).
12 months of free updates and support.

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PhonePad Features

Popular features found in Call Tracking
Caller ID
Call Monitoring
Call Routing
Call Transcription
Computer Telephony Integration
Conversion Tracking
CRM
IVR
Keyword Tracking
Voice Mail
More features of PhonePad
Activity Tracking
Call Center Management
Call Recording
Call Tracking Metrics
Contact Management
Monitoring
Performance Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting & Statistics

PhonePad User Reviews

Overall Rating

4.6

Ratings Breakdown

61%

33%

Secondary Ratings

Ease of Use

4.7

Value for money

4.9

Customer support

4.4

Functionality

4.6

Bernie C.

Verified reviewer

Accounting

2-10 employees

Used daily for less than 2 years

Reviewed January 2025

PhonePad has helped my business manage customers phone calls more efficiently

We have enjoyed our experience with PhonePad; it has allowed my business to grow faster due to not losing messages and having “repeat callers”. Before PhonePad, we used to use a Word Document and before that paper phone messages that would have a lag time between when the message was written, and when the intended recipient would read it. The delay would sometimes be hours or days and therefore we would have upset “repeat callers” who might have already called 2 or 3 times more by the time the message was written which would cause chaos. In addition, only one person could use the Word Document at a time which meant that unsaved Word documents or scratch paper would have to be used resulting in lost messages. PhonePad eliminated all of these issues and allowed me and all of my employees to see any messages at any time with no restrictions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

oNot a subscription oAll user data is stored locally and not in the cloud so much more secure oMessages resemble paper phone messages oEach user has their own account that doesn’t require an email address oCustomizability and Global User rules oEasy installation and updating oGreat customer support

Cons:

The user interface is not a “modern” design theme so it can be a little hard to learn for new users to learn and understand.

Reasons for switching to PhonePad

Business needed better phone call management.

Vendor Response

Thank you so much for taking the time to leave a review! We truly value your feedback, as it helps us understand what we’re doing well and where we can improve. Your input is incredibly important to us, and we’re grateful for the opportunity to serve you. If there’s anything more we can do to enhance your experience, please don’t hesitate to reach out!"

Replied January 2025

James T.

Verified reviewer

Law Practice

2-10 employees

Used daily for less than 2 years

Reviewed September 2024

PhonePad - a useful addition to a small office

Good. The first installation takes a while, installing on a server and then on all work stations, but once that's completed it runs, as noted above, in the background and does exactly what it promises to do.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It functions quietly in the background and does exactly what I need it to do. That is, organize phone messages, allow responses, works easily across our internal network, and delivers what it promises to deliver.

Cons:

It has a lot of bells and whistles I don't need, particularly the email integration. Maybe if I took the time to learn more about that I'd find it useful. For now I ignore them and just use what I need. Perhaps a bit of a scaled down version for smaller businesses would be appropriate.

Reasons for choosing PhonePad

Price and having sufficient features for my needs but not so complex, and fully integrated [or wanting to be fully integrated] with every other program I use. I prefer a stand-alone option for phone message purposes. The "all in one" programs are too expensive and too complex for my needs. Overkill.

Vendor Response

Thank you for your thoughtful review, James. We really appreciate it. It is possible to remove toolbar buttons to simplify the user interface (under System Rules),

Replied September 2024

Nicole P.

Verified reviewer

Accounting

2-10 employees

Used daily for more than 2 years

Reviewed September 2024

Simple and Effective!

Generally, our experience with PhonePad is positive. We were having issues with the program spontaneously closing, but the quick response from the support team was great and it was discovered that we were simply running on an older version.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The simplicity is very effective, and the easy integration with our softwares is helpful. Usage is customizable to meet our firms needs.

Cons:

The user interface is dated, and it would be great to have more functionality to track all communication with that client (e.g. the ability to track ALL communication including emails).

Vendor Response

Thank you so much for your kind words, Nicole! Your feedback means the world to us and helps us maintain the high standards we strive for. We’ll do our best to bring your suggestions to life!

Replied September 2024

Meghan D.

Verified reviewer

Accounting

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2025

Great product for the cost

Overall, everything is fine. Works as we hoped. BUT, on two of our PC's the notifications don't work. They are not notified of when they receive a message. They need to check their inbox often.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use, the cost was reasonable, the team at Phonepad was great in helping us get things up and running.

Cons:

There are a couple small things that we have found dont work properly on some PC's we have here at our office.

Vendor Response

Thank you so much for your review. Please contact support@cybercom-software.com and we'll get the notifications sorted out.

Replied September 2025

Mary C.

Verified reviewer

Accounting

2-10 employees

Used daily for more than 2 years

Reviewed September 2024

PhonePad for your Office

Great program for your office, to have our client contact information and staff communication, all in one.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great inter-office connection with staff and great resource for client contact information, along with receiving messages when away from your desk.

Cons:

Would like to have more contact information on the "general" tab, like the address and all contact phone numbers, along with a notes/comments section. (I am aware that a "notes" tab is available.

Vendor Response

Hi Mary, thank you for your thoughtful review! We’re delighted to hear that PhonePad has been a great resource for staff communication and client contact management in your office, especially with the convenience of receiving messages when away from your desk. We also appreciate your feedback on the "general" tab. Adding more contact details like the address and phone numbers, along with a notes/comments section, is a great suggestion. While we do have a "notes" tab, we understand how having everything in one place can streamline things even more. We have a new feature under development that should give you what you're after. We think you're going to love it! Thanks again for your valuable input and for recommending PhonePad. If there's anything else we can do to enhance your experience, don’t hesitate to reach out!

Replied September 2024

Annette V.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 2 years

Reviewed September 2024

Highly recommend

We have had a great experience with phonepad and have been using it for several years. It really helps with communication as well as documenting messages - not to mention you can request a read receipt, knowing that you did send it and whether somebody had actually read your message or not - I call that my CYA feature. Phonepad has been very helpful over the years. I definitely would recommend it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It streamlines the message taking process and eliminates the need for sticky note messages.

Cons:

The only con is at the time difference for tech-support, but I’ve never really had an issue, so I guess that’s not really a problem. and when I’ve had the opportunity to upgrade or whatever you have been quick to respond and get things moving forward.

Vendor Response

Annette, thank you so much for your fantastic review! We're really happy to hear that PhonePad has been a game-changer for your office, especially in streamlining your communication and eliminating those sticky note messages. It’s great to know that our read receipt feature—your "CYA feature"—has been especially helpful! We appreciate your patience with the time difference for tech support, and we're glad it hasn't been an issue for you. We always strive to respond as quickly as possible to keep everything running smoothly. Thank you for being a loyal user for several years and for recommending PhonePad. If there’s anything else we can do for you, please don’t hesitate to reach out!

Replied September 2024

DANI A.

Verified reviewer

Accounting

2-10 employees

Used daily for more than 2 years

Reviewed September 2024

I would recommend Phone Pad to every organization

I like phone pad a lot & I would definitely recommend it. As I mentioned before I wish there is a phone app.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Being Digital of course - No looking for messages - Reply/forward messages with ease

Cons:

No phone app. This would be a very cool feature so that I can stay connected on the move.

Vendor Response

Dani, thank you so much for your kind recommendation! We're thrilled to hear that PhonePad is making a positive impact on your organization, and we're glad you’re enjoying the digital convenience of managing messages without the hassle of paper. We completely understand your desire for a mobile app, and you're not alone. Here's some good news we think you'll love — we're working at full speed on a PhonePad app. We hope to have it available very soon. If there's anything else you'd like to see or if you have any further suggestions, feel free to let us know. Thanks again for recommending PhonePad and for being a valued part of our community!

Replied September 2024

Marie J.

Verified reviewer

Legal Services

2-10 employees

Used daily for more than 2 years

Reviewed September 2024

Would highly recommend phone pad by and have recommend it

Really like everything about phonpad And recommending it to others

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is more than just telephone messages. So many features. I have not used them all yet

Cons:

Does not always open the first time. Sometimes I have to try a few time before it opens.

Vendor Response

Marie, thank you so much for your recommendation! We're thrilled to hear that you’re enjoying the wide range of features PhonePad offers, even if you haven’t had the chance to try them all yet. It's great to know you're spreading the word about us! We’re sorry to hear about the issue with PhonePad not opening on the first try. That’s definitely not the experience we want for our users. Our support team would love to help you resolve this—just reach out to us at support@cybercom-software.com, and we'll look into it for you. Thanks again for your kind words and for recommending PhonePad to others! We really appreciate it.

Replied September 2024

Ken B.

Verified reviewer

Financial Services

2-10 employees

Used daily for more than 2 years

Reviewed September 2024

I don't have to think of it much. It just works!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mostly simple to use. Especially for someone who has terrible handwriting!

Cons:

Sometimes updating to newer versions are not a simple as it seems. For me anyways.

Vendor Response

Thank you for your feedback,, Ken! We're glad to hear that PhonePad has made things easier for you. We understand that updating to newer versions hasn't always been as smooth as you'd like. We're always working on improving the update process, and we’d love to know more about your experience to make it better for users like you. Thanks again for sharing your thoughts—it helps us keep improving and making PhonePad even better!

Replied September 2024

James P.

Verified reviewer

Law Practice

2-10 employees

Used daily for more than 2 years

Reviewed September 2024

Review 5303

Very good, but the product does not have functionality to interface with my billing program, which is STI’s TABS3

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to maintain telephone messages in a history from that

Cons:

It does not have functionality to interface with my billing program, which is STI’s TABS3

Vendor Response

Thank you for your feedback! We're glad to hear you're finding PhonePad very good overall. We understand the importance of integrating with other systems like STI’s TABS3 for seamless workflow, and we appreciate you bringing this up. While we don't currently have direct integration with TABS3, we’re always looking to improve PhonePad’s functionality and expand compatibility with other software. Could you please contact us and we'll see what we can do to add the functionality you're after.

Replied September 2024

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