SkySwitch 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

SkySwitch

4.8

(10)

Pricing

Pricing available upon request

About SkySwitch

SkySwitch is a cloud-based PBX system that helps IT businesses manage customer communication processes using chat, voice, and video conferencing tools. It lets staff members access the business SMS module to send text-based and multimedia marketing messages to customers from a unified platform.

With SkySwitch, sales representatives can view VMail transcriptions, access call recordings, and customize the built-in dashboard. Team members can utilize the quoting and billing tool to add customers to billing services, track payments, and import Excel data to the platform. Additionally, it enables employees to access contact center information, including call center reports, agent availability, dialed number identification service (DNIS) statistics, and abandoned calls.

SkySwitch provides an application programming interface (API), which facilitates integration with several third-party applications, including Connectwise, QuickBooks, ReachUC, Microsoft Teams, and Twilio. Pricing is available on request, and support is extended via phone, email, documentation, and other measures.

SkySwitch Screenshots

SkySwitch Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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SkySwitch Features

Popular features found in Unified Communications
Call Recording
Call Routing
Contact Management
File Sharing
Mobile Access
Reporting & Statistics
Screen Sharing
SMS Messaging
Task Management
Two-Way Audio & Video
Voice Mail
More features of SkySwitch
Activity Tracking
API
Call Center Management
Chat/Messaging
Conferencing
Electronic Faxes
PBX
Real-Time Reporting
Trend Analysis
Unified Communications
Video Conferencing
VoIP

SkySwitch Integrations

Twilio

Microsoft Teams

ConnectWise Automate

SkySwitch User Reviews

Overall Rating

4.8

Ratings Breakdown

80%

20%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

5.0

Functionality

4.4

Have you used SkySwitch and would like to share your experience with others?

Matt S.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for less than 2 years

Review source

Reviewed April 2023

Great solution with a lot of capabilities.

Really great holistic solution. Allows businesses to get started with the basics or over a wide variety of value-add services.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Quick to implement solution. I was impressed that their onboarding was clear and easy to understand. I also appreciated the fact that in my case, they offered a better deal for actually completing the training. The features and ways of working are a little difficult to piece together but once you get the hang of it, easy to deploy.

Cons:

The web interface is slightly dated and for many of my "basic" customers, they have a difficult time navigating the site.

Anthony G.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2023

Stable - Dependable - Good people

Very good. We have used 3 other platforms before moving our client base to SkySwitch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They use a well known platform. When they roll out a feature, it works. I rarely need to contact them because it just works. When I do contact them, they are there to help immediately.

Cons:

Slower than other providers to roll out features.

Reasons for choosing SkySwitch

There are a lot of White Label providers out there. I initially came on board because I really liked the personal attention that they gave the resellers. Pricing is fair, support and resolution is good. We have been with them for over 5 years.

Reasons for switching to SkySwitch

Other platforms had predatory billing practices, reliability issues, support issues.

John S.

Verified reviewer

Telecommunications

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

Great Comprehensive Solution

SkySwitch is one of those gems you come along that make you so glad you found them. The support is extraordinary starting with the staff to the knowledge base and onboarding videos. I love working with this company!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and understand. Great Support!

Cons:

Add Chat and Video conferencing solution (or integrate with one.) Also adding a desk sharing platform with take control would be nice.

Randy S.

Verified reviewer

Telecommunications

Self-Employed

Used daily for more than 2 years

Review source

Reviewed April 2022

SkySwitch Overall

I am very pleased with my experience with SkySwitch. About the only thing I wish for is phone access to a engineer that I can talk to from time-to-time without going through a trouble ticket, but that is a minor thing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have used the software for approximately five(5) years and find is easy to work with and rich with features. I have also experienced a number of upgrades over the years that have continuously improved the product for the good.

Cons:

Not much to list here. If anything, I wish their reporting was a little more robust but getting information has improved dramatically from the dashboard.

Reasons for choosing SkySwitch

Recommendation from a user.

Reasons for switching to SkySwitch

Better pricing and functionality. At CoreDial I could only have one phone per extension and with SkySwitch you can have many. That is a big deal for me. SkySwitchs' pricing was much better as a startup that allowed me to get to cash flow positive faster.

Brandon C.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

Highly recommend SkySwitch

As a SkySwitch partner reseller for almost five years now, I can say without a doubt, that partnering with SkySwitch was one of the best business decisions we have made. I have been in the Interconnect business since 1998 and the transition from Legacy on-premise PBX systems to a full UCaaS provider would not have been as smooth and successful without SkySwitch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great platform, stability, and support. The SkySwitch support team is second to none. The Platform is reliable and stable. The services and features provided by SkySwitch are always expanding.

Cons:

Sometimes the innovation and new releases of the platform move slowly due to the number of resellers and 3rd party integrated services that have to be tested prior to release.

Reasons for choosing SkySwitch

Testimony by other resellers.[SENSITIVE CONTENT] made me feel confident that we were partnering with the correct provider.

Mark W.

Verified reviewer

Telecommunications

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

We've been a SkySwitch reseller for 2 years and the platform is easy to use and very reliable.

The experience has been nothing but positive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform is easy to use and quick to setup.

Cons:

We're waiting on the release of the new collaboration and mobility application. The current ones are good.

Reasons for switching to SkySwitch

We switch to increase our profit margin and control the customer experience from beginning to end.

Ofir Y.

Verified reviewer

Telecommunications

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2023

Great company to work with!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

By far one of the better companies in the field. Great culture of support and customer service in mind.

Cons:

Could have better solution for video calls.

Aaron D.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

Communication is based on relationships - SkySwitch helps with client /client engagement.

Overall good. Interesting to see the changes with the company and hopeful for the future. Really like working with [SENSITIVE CONTENT] , the Support and Porting Teams.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Each business, organization and client is different, has different needs and different goals. The Ease of Use software allows clients and administers (us) the ability to quickly respond, make updates or adjust for unexpected changes.

Cons:

A little clunky. NDP and DID portals are a little cumbersome for those who don't us them often.

Valentina P.

Verified reviewer

Wholesale

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed July 2023

Buena Herramienta.