Zoho Voice 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Zoho Voice

4.0

(46)

Pricing

Starting at $34.00 per month

About Zoho Voice

Zoho Voice is a cloud-based, flexible, and scalable business phone and contact center software solution with advanced telephony features to run your business on your terms with efficiency.

With advanced calling and routing options like IVR, Messaging, and Voicemail services, Zoho Voice is designed to make your business operations secure and smooth.

Discover the full potential of your business by equipping your contact center with premium features like power dialer, call monitoring, and queue performance metrics. Gain granular visibility into calls at both the team and agent levels with comprehensive dashboards, detailed call analytics, and reports.

Seamless integrations with Zoho apps empower your agents to work smarter and faster while enabling intuitive and insight-driven interactions.

Zoho Voice Screenshots

Zoho Voice Pricing and Plans

Starting price: $34.00 per month

Free Trial

Free Version

Basic

$34.00

per user, per month

Plan includes:

1,000 free incoming mins/license/month
250 free outgoing mins/license/month
SMS
Multi-level IVR
Live Call Tracking
Call Queues
Call action handler
Call detail records (CDR)
Dynamic Call recording with storage
Agent-to-agent calling

Standard

$49.00

per user, per month

Plan includes:

Everything in Basic +
10 free telephony agents/license

Contact Center

$74.00

per user, per month

Plan includes:

Everything in Standard
One free local number for each license
2,500 free incoming mins/license/month
500 free outgoing mins/license/month
Call monitoring
Power Dialer
Queue performance metrics
Advanced Noise Cancellation

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Zoho Voice Features

Popular features found in Telephony
Automatic Call Distribution
Caller ID
Call Monitoring
Call Recording
Call Transfer
Computer Telephony Integration
Reporting/Analytics
Voice Mail
VoIP
More features of Zoho Voice
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
API
Archiving & Retention
Auto-Dialer
Automated Attendant
Automated Routing
Automatic Outbound Dialer
Blended Call Center
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Caller Profiles
Call List Management
Call Logging
Call Queues
Call Reporting
Call Routing
Call Scheduling
Call Tagging
Call Tracking
Call Tracking Metrics
Campaign Management
Communication Management
Conferencing
Contact Database
Contact Management
CRM
Customer Database
Customer History
Customizable Branding
Customizable Caller ID
Customizable Reports
Dashboard
Data Import/Export
Employee Directory
Engagement Tracking
File Transfer
For Cloud Phone Systems
Inbound Call Center
Integrations Management
Interaction Tracking
IVR
Lead Capture
Lead Management
Lead Qualification
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Language
Multiple User Accounts
On-Demand Recording
Online Voice Transmission
Outbound Call Center
PBX
Performance Metrics
Phone Key Input
Power Dialer
Pre-recorded Messages
Quality Management
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recording
Reporting & Statistics
Ring Groups
Role-Based Permissions
SIP Trunking
SMS Marketing
SMS Messaging
Spam Blocker
Surveys & Feedback
Text to Speech
Unified Communications
Virtual Call Center
Virtual Extensions
Voice Customization
Voicemail Transcription
VoIP Connection

Zoho Voice Integrations

Zoho One

Zoho CRM

Zoho Meeting

Zoho Desk

Bigin by Zoho CRM

Zoho Workplace

See all 7 integrations

Zoho Voice User Reviews

Overall Rating

4.0

Ratings Breakdown

41%

35%

13%

Secondary Ratings

Ease of Use

4.2

Value for money

3.8

Customer support

4.2

Functionality

3.7

Have you used Zoho Voice and would like to share your experience with others?

Gavin P.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2024

Zoho Voice good for SMB's who use the Zoho Eco system

The best part is the support team who are always willing and dedicated and try to find work solutions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All in one interface, control all your business office phone needs from one system. Ability to move between call logs, live calls, settings, stats and more quickly.

Cons:

Call reliability is improving but still quiet frustrating on a few occasion's. Calls drop or go silent during conversation1 out of 20 times and it is tricky to work out who is at fault but this is something I did not experience when using Twilio directly on Zoho CRM (over 4 years). I have made a feature request to allow managers to log into the system and add notes and tags to calls (in the call log) for the purposes of training. For example to monitor a staff's call and flag and add ratings to calls so that this data can be reviewed later.

Reasons for switching to Zoho Voice

We wanted an all in one solution with a good interface to control all operations.

Darrin B.

Verified reviewer

Government Administration

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed September 2024

Non-Sales Review of Zoho Voice

Love the support we get in Zoho Voice! I find that we get a quicker and better response in Voice than we do in Desk. Kavi is great and responds to the majority of items we sent. I like the chat feature also, and wished Desk had that. I will say in the beginning we were hoping for some help in getting us set-up or to show us some best practice ideas. We tried the on-boarding calls in the beginning but they were with other clients and we didn't learn a whole lot. I think we'd use the system more, if we knew the things we don't know.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Liked that we could link it to Zoho Desk and that we could do the configuration in-house.

Cons:

I think that super admin users should be able to access user's accounts as with Zoho Desk, we don't have users actually ever login to Zoho Voice, except when they are new to set them up. Seems that as a super admin, we should be able to set them up without them. We also struggle with the missed calls as we do not want missed calls creating tickets in Zoho Desk, unless there is a voicemail. Right now, agents waste lots of time searching those tickets looking for voicemails. Voicemails are also, not working so well since the update a few weeks ago. The player doesn't work at all, and some users cannot actually open the link. We want to use the transcription of the voicemail, but had to turn that off due to it's high cost. If there is a plan to lower that rate, we would use it again. We also are a bit disappointed in the text feature as when we tested this, when a text came in, every agent received it instead of that text being round-robin assigned to an agent. This caused confusion and we rolled it out. If we are not using this correctly, please let us know as it would be so nice to have. Last item is the credits as we would rather be able to pay from an invoice rather than a credit card and they always add tax in there when we are a tax exempt State government agency.

Reasons for choosing Zoho Voice

Wanted a new phone and ticketing system at the same time. Found that Zoho Voice integrated with Zoho Desk with little start-up costs.

Reasons for switching to Zoho Voice

Originally were going to make the switch to Amazon Web Services which the State of Colorado has an umbrella contract with. We wanted both a new call center piece and a ticketing piece and the State's contract with Amazon was only for voice. We needed to make a switch to replace that old software to get away from an IP phone and make changes to the system such as call prompts was not an easy or quick change.

Karen M.

Verified reviewer

Publishing

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Centralizing our journal's phone communication.

It has been of great assistance in organizing the flow of calls in our small editorial office, making communications between authors and reviewers more cohesive instead of disorganized.

Ratings Breakdown

Ease of use

Functionality

Pros:

It’s always helpful for me to be able to view calls and recordings all in one place, and it makes it easier for me to follow up with authors and ensure that I’m not giving the same answer twice.

Cons:

What I don’t like about the service is that the call quality depends upon the stability of the internet connection, and it was a trial process setting the routing rules.

Ryan D.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

I WISH it was better. I WANT it to be better. I'm beating myself up waiting.

Support is responsive, but the app is not well polished.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integrated well with the Zoho Suite including voice recordings, SMS logs. App has facial recognition login. This is why we went to Zoho Voice.

Cons:

1. App in App store is still called Z-Dialer. 2. App shows Caller ID based on CRM for incoming calls, but not "Contacts" within the app do not sync with CRM. 3. Voice quality is hit-or-miss. 4. Search (within contacts, SMS) is absolutely terrible, like most of Zoho's search functions within their apps. 5. SMS function is missing features. Group text was available at one time, appears no longer. MMS works intermittently, "download" the message vs seeing it right in the app. Sharing contacts via mms didn't work last time I checked. 6. Can't find out how to set up voicemail with the Zdialer app. (Not intuitive) 7. Sometimes it doesn't ring. 8. Sometimes the app has to be rebooted to work properly. 9. When you pick up on one device, other devices continue to ring... including EVERYONE ON YOUR TEAM's EVERY DEVICE. 10. Blocked calls appear to still ring, but when you pick them up... silence.

Reasons for choosing Zoho Voice

Integrations. I want to be able to see all customer communication via a single dashboard.

Reasons for switching to Zoho Voice

Integration with Zoho Suite. Desk. CRM.

Jessica M.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

Improving Everyday - Proven to be a great product

In the beginning we struggled with quality, but customer service consistent throughout and they improved quickly!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quality keeps improving. Zoho is dedicating a lot of time and customer service is excellent.

Cons:

Limited API - separation from zoho one - but the worst part is telephony agents not being able to access the main line voicemail!

Reasons for choosing Zoho Voice

Wanted to try staying with zoho - price seemed better as well

Reasons for switching to Zoho Voice

Being removed from zoho as an option for integration

Lance M.

Verified reviewer

Executive Office

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2024

Seamless, Professional, and Easy-to-Implement Voice Solution

Overall, as a Zoho One user, we are very pleased with Zoho Voice. The platform is user-friendly, robust, and offers a lot of value. Zoho continues to improve their products, and we appreciate the regular updates that add new features and enhancements. Zoho Voice has significantly streamlined our communication system, helping us operate more efficiently and professionally. Despite a few minor issues, it’s a great product that we’d definitely recommend to other businesses looking for a solid, integrated phone solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zoho Voice is incredibly easy to implement, allowing businesses to quickly transition to their system without hassle. The platform provides an impressive suite of tools that cater to the diverse needs of businesses, helping them present a professional image through customizable settings. Features like IVR, custom hold music, call queues, warm and direct transfers, scheduled text messages, and system integrations make managing communications effortless and highly effective. The flexibility to configure these features according to business-specific needs is a major advantage, allowing us to tailor our phone system exactly how we want it.

Cons:

While Zoho Voice offers a lot of great features, there are a few areas for improvement. The mobile app sometimes faces connectivity issues, which can be frustrating. Additionally, the text messaging feature is limited to one-on-one messages, with no option for group texting, which would be beneficial. The unlimited plans are only available for annual subscriptions, which can be expensive for small businesses that prefer a monthly payment option. Lastly, the integration with Zoho Creator workflows is missing, which would greatly enhance the overall experience for users of the Zoho ecosystem.

Reasons for choosing Zoho Voice

We chose Zoho Voice over other products because of its seamless integration with the Zoho ecosystem, which was essential for us as Zoho One users. Unlike other solutions, Zoho Voice allows us to manage our business communications in a way that’s fully synchronized with our CRM, email, and other business tools, which boosts our productivity and operational efficiency. The platform also offered a comprehensive set of features like IVR, call queues, and system integration, which other products didn’t provide at the same level of customization and ease of use. Additionally, Zoho’s reputation for continuous improvement and customer support gave us confidence that this was the right long-term solution for our business.

Reasons for switching to Zoho Voice

We switched to Zoho Voice because we were looking for a more integrated solution that works seamlessly with the rest of our Zoho applications. As Zoho One users, having a unified communication platform that integrates with our CRM, Projects, and other tools was a key factor. Zoho Voice offered an easy-to-use and customizable system that allowed us to improve our business phone operations without the need for complex setups or additional software. The wide range of features, such as IVR, call routing, and system integration, made Zoho Voice an ideal choice for our growing needs.

Michael B.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2024

ZOHO VOICE - Must have - and get CRM with it.

Overall experience is excellent. Easy to use, support is great, linking with crm is a huge bonus, and the way it's customizable. Price Point is EXCELLENT TOO. Value to cost is really good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to use...also, how it integrates with the CRM. DropVoice is a dream. But that isn't a huge deal. Dispositioning a call is easy too and customizable.

Cons:

The only thing I would say about DropVoice is that it doesn't take a standard windows recording. I have to convert the file. Also, for some phone numbers it auto sends as an out-of-country call even though it clearly isn't one. Have to stop it and manually type in the number. Again, not a huge deal.

Reasons for choosing Zoho Voice

Pricing, functionality, customization and ease of use. Having everything I need in one place.

Reasons for switching to Zoho Voice

Zoho offers more features all integrated in one place....ease of use.....customizable the way I want it and with the way I use it.

Ed G.

Verified reviewer

Accounting

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

Zoho Voice love how it works, not setting it up

Once its up and running it is easy and convenient to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the integration with other Zoho products

Cons:

It can be confusing with multiple ways to configure

Reasons for choosing Zoho Voice

Features and price. The abililty to integrate with our other Zoho products.

Reasons for switching to Zoho Voice

Features and price. The abililty to integrate with our other Zoho products.

Martin L.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 6 months

Review source

Reviewed November 2024

Chief Operating Officer

Good set up experience, but sometimes hard when it goes into details because certain features and processes are not yet documented.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Pricing, Easy to set up, connection into the ZOHO suite working fines

Cons:

IVR limitations, no European mobile telephone support, support agents are not able to directly grab calls

Reasons for choosing Zoho Voice

Pricing and ZOHO Suite integration (CRM/ Desk)

Reasons for switching to Zoho Voice

Integration and better monitoring including not having a self hosted system

Chris A.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2024

Needs work but promissing

Stability is a big concern. I switched off of Ring Central but may have to go back.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Low cost option with some good integrations in the zoho platform.

Cons:

lack of features and slow development. We've been dealing with constant call drops and even incorrectly routed calls (i.e. I would call one number and a completely random person would pick up at a different number). Support has tried to help, but they just keep telling me changes were made. It stabilized for a little and then dropped calls started again.

Reasons for switching to Zoho Voice

Cost and integration with Zoho CRM for Ring Central was buggy (but likely a problem with the plugin developer, which I think was Zoho).

Showing 1 - 10 of 46 Reviews

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