Zoho Voice 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Zoho Voice

4.0

(46)

Pricing

Starting at $34.00 per month

About Zoho Voice

Zoho Voice is a cloud-based, flexible, and scalable business phone and contact center software solution with advanced telephony features to run your business on your terms with efficiency.

With advanced calling and routing options like IVR, Messaging, and Voicemail services, Zoho Voice is designed to make your business operations secure and smooth.

Discover the full potential of your business by equipping your contact center with premium features like power dialer, call monitoring, and queue performance metrics. Gain granular visibility into calls at both the team and agent levels with comprehensive dashboards, detailed call analytics, and reports.

Seamless integrations with Zoho apps empower your agents to work smarter and faster while enabling intuitive and insight-driven interactions.

Zoho Voice Screenshots

Zoho Voice Pricing and Plans

Starting price: $34.00 per month

Free Trial

Free Version

Basic

$34.00

per user, per month

Plan includes:

1,000 free incoming mins/license/month
250 free outgoing mins/license/month
SMS
Multi-level IVR
Live Call Tracking
Call Queues
Call action handler
Call detail records (CDR)
Dynamic Call recording with storage
Agent-to-agent calling

Standard

$49.00

per user, per month

Plan includes:

Everything in Basic +
10 free telephony agents/license

Contact Center

$74.00

per user, per month

Plan includes:

Everything in Standard
One free local number for each license
2,500 free incoming mins/license/month
500 free outgoing mins/license/month
Call monitoring
Power Dialer
Queue performance metrics
Advanced Noise Cancellation

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Zoho Voice Features

Popular features found in Telephony
Automatic Call Distribution
Caller ID
Call Monitoring
Call Recording
Call Transfer
Computer Telephony Integration
Reporting/Analytics
Voice Mail
VoIP
More features of Zoho Voice
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
API
Archiving & Retention
Auto-Dialer
Automated Attendant
Automated Routing
Automatic Outbound Dialer
Blended Call Center
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Caller Profiles
Call List Management
Call Logging
Call Queues
Call Reporting
Call Routing
Call Scheduling
Call Tagging
Call Tracking
Call Tracking Metrics
Campaign Management
Communication Management
Conferencing
Contact Database
Contact Management
CRM
Customer Database
Customer History
Customizable Branding
Customizable Caller ID
Customizable Reports
Dashboard
Data Import/Export
Employee Directory
Engagement Tracking
File Transfer
For Cloud Phone Systems
Inbound Call Center
Integrations Management
Interaction Tracking
IVR
Lead Capture
Lead Management
Lead Qualification
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Language
Multiple User Accounts
On-Demand Recording
Online Voice Transmission
Outbound Call Center
PBX
Performance Metrics
Phone Key Input
Power Dialer
Pre-recorded Messages
Quality Management
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recording
Reporting & Statistics
Ring Groups
Role-Based Permissions
SIP Trunking
SMS Marketing
SMS Messaging
Spam Blocker
Surveys & Feedback
Text to Speech
Unified Communications
Virtual Call Center
Virtual Extensions
Voice Customization
Voicemail Transcription
VoIP Connection

Zoho Voice Integrations

Zoho One

Zoho CRM

Zoho Meeting

Zoho Desk

Bigin by Zoho CRM

Zoho Workplace

See all 7 integrations

Zoho Voice User Reviews

Overall Rating

4.0

Ratings Breakdown

41%

35%

13%

Secondary Ratings

Ease of Use

4.2

Value for money

3.8

Customer support

4.2

Functionality

3.7

Have you used Zoho Voice and would like to share your experience with others?

Kip H.

Verified reviewer

Financial Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2024

Great but not the greatest yet!

The customer service has been outstanding.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the website and the user platform. It is easy to navigate once in it for a while. Customer service has been outstanding.

Cons:

I can't set up a call directory for each extension for incoming calls to choose whe they want to speak with. I can't switch from my laptop to my cell phone while on a call if I were to have to leave the office and stay on a call. Also, adding a conference call and not being able to dial in the number is an inconvenience. I should not have to have the number as a contact prior.

Reasons for switching to Zoho Voice

integration with CRM, Customer Service, and Cost Savings

Luke W.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2024

Zoho Voice Review

Overall I've had a good experience with Voice. I'm still learning with the software but I feel the integration with the other applications works well

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the integration it has with the other Zoho products

Cons:

I don't like that it doesn't have the ability to log an incoming or outgoing text or call as a comment on an active ticket. Also would be nice that an incoming text would create a ticket if a client already exists. Also would be nice if I could set individual check in and check out days along with the hours for my agents.

Reasons for choosing Zoho Voice

Again the integration with the other zoho applications was the deciding factor

Reasons for switching to Zoho Voice

3cx did not integrate with both CRM and Desk which I felt was vital. It was a one or other option

Chris A.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2024

Needs work but promissing

Stability is a big concern. I switched off of Ring Central but may have to go back.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Low cost option with some good integrations in the zoho platform.

Cons:

lack of features and slow development. We've been dealing with constant call drops and even incorrectly routed calls (i.e. I would call one number and a completely random person would pick up at a different number). Support has tried to help, but they just keep telling me changes were made. It stabilized for a little and then dropped calls started again.

Reasons for switching to Zoho Voice

Cost and integration with Zoho CRM for Ring Central was buggy (but likely a problem with the plugin developer, which I think was Zoho).

Andrew W.

Verified reviewer

Law Practice

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2024

Growing phone product.

Pretty good overall. A little new so some features aren't available yet, but it's clear that zoho is putting the value proposition first.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Price, responsiveness of support. It seems the are adding features.

Cons:

Expected closer integration to zoho crm.

Reasons for switching to Zoho Voice

Justcall was proving unable to implement 10DLC and zoho voice was cheaper.

Cheryl Mae G.

Verified reviewer

Consumer Goods

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2024

Sunbelt Products Zoho Voice Review

So far, all is good with Zoho Voice except for the cons provided above.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about Zoho Voice is that it is user-friendly and simple.

Cons:

It doesn't appear as a tab within the Zoho CRM Plus interface. Plus, it can't automatically create a ticket for SMS in Zoho Desk.

Reasons for choosing Zoho Voice

Chose Zoho Voice for an all-in-one tool within budget.

Reasons for switching to Zoho Voice

Switched for an all-in-one tool within budget.

Shanye H.

Verified reviewer

Telecommunications

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed October 2024

Great Telephony option

It has been overall good for what I need it for

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's speed, its faster than most full CRM's.

Cons:

There are a few design improvements and features that it should have but doesn't

Reasons for choosing Zoho Voice

I use freshcaller with Zoho because of its crm, the other two are too expensive for me right now or i would be using them

Atul S.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2024

Excellent - Budget friendly

Decent but it needs improvement to feel like RingCentral.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Super budget-friendly. Love it easy to use and roll out to the team

Cons:

Sometimes there is a voice quality issue, especially from mobile devices. Iphone

Reasons for switching to Zoho Voice

It was too expensive. This is great for us.

Rita R.

Verified reviewer

Financial Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2024

Good VOIP Solution for Zoho Users

Have been using for about 9 months. No complaints.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration with other Zoho One solutions.

Cons:

Some issues with call connectivity, but that's true with any VOIP solution.

Reasons for choosing Zoho Voice

Integration with other Zoho One products

Ryan R.

Verified reviewer

Printing

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

Review of zoho voice

I like the fast chat support service and it has a ton of potential

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it somewhat integrates with other zoho products

Cons:

quality powerdialer does not allow you to import lists from leads and is very limited on what gets pushed back into zoho crm

Reasons for switching to Zoho Voice

thought there would be better integration

Rogelio M.

Verified reviewer

Telecommunications

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2024

Streamlined Communication with Powerful Features

My overall experience with Zoho Voice has been very positive. It’s a robust tool that has greatly improved the efficiency of our customer service team by simplifying call management. I would definitely recommend it to other businesses looking to optimize their communication systems.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about Zoho Voice is its intuitive interface and how easily it integrates with other Zoho solutions. I was also impressed with the call quality and the variety of features available for managing customer communications.

Cons:

Although I generally had a great experience, the setup process can be a bit complex at first. However, once everything is properly configured, it works smoothly and efficiently.

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