Verint Appointment and Queuing Software 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Verint Appointment and Queuing Software

4.8

(12)

Pricing

Pricing available upon request

About Verint Appointment and Queuing Software

Verint Appointment Booking and Queue Management is designed specifically to help enterprise retailers and banks to create better customer experiences that convert. The solution includes appointment booking for in-store and online services, virtual queue management, event booking, click and collect, task management, employee communications and shop floor management.

Main features include calendar integration, CRM integration, booking confirmation emails and SMS texts, live wait time updates via a smartphone webpage with a personalized countdown, custom customer questionnaires, digital signature for consents and waivers and multiple ways for customers to book or join the queue via QR codes, SMS, APIs or contact center. HQ teams can even track key metrics, such as service outcomes, service length and store team performance and receive regular email reports to better know the customer.

Verint Appointment and Queuing Software Screenshots

Verint Appointment and Queuing Software Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Custom Inquiry

Pricing available upon request

No plan information available

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Verint Appointment and Queuing Software Features

Popular features found in Appointment Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Client Database
Group Scheduling
Mobile Access
Online Payments
Recurring Appointments
Reporting & Statistics
More features of Verint Appointment and Queuing Software
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
API
Attendee Management
Availability Management
Barcode/Ticket Scanning
Billing & Invoicing
Booking Management
Client Management
Client Portal
Collaboration Tools
Confirmations/Reminders
Customer Database
Customer History
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Email Reminders
Employee Management
Event Calendar
Event Management
Event Scheduling
Event Ticketing
For Virtual Events
Multi-Location
Online Booking
Online Registration
Order Fulfillment
Project Templates
Promotions Management
Public Waitlist
Queue Management
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Tasks
Registration Management
Reminders
SMS Messaging
Social Media Integration
Sub-Task Management
Surveys & Feedback
Task Editing
Task Scheduling
Task Tagging
Third-Party Integration
To-Do List
Visitor Registration
Waiting Time Tracking
Waitlist Status Tracking
Website Integration

Verint Appointment and Queuing Software Integrations

Google Calendar

Adyen

Microsoft Outlook

Amazon Chime

Rotageek

See all 9 integrations

Verint Appointment and Queuing Software User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.8

Functionality

4.7

Have you used Verint Appointment and Queuing Software and would like to share your experience with others?

Luke S.

Verified reviewer

Cosmetics

1001-5000 employees

Used weekly for less than 12 months

Review source

Reviewed September 2021

Quick to market & flexible

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Qudini helped us get our locations for online booking live quickly, and integration was straightforward. Any nuances/new features we required were also addressed quickly. Support is really great.

Cons:

It took me a short time to become accustomed to the dashboard and settings, but I would say this would be true of pretty much all new software that you've not used before. Now it is second nature.

Reasons for switching to Verint Appointment and Queuing Software

Lack of flexibilty & UK support, high cost.

Cody C.

Verified reviewer

Health, Wellness and Fitness

10000+ employees

Used daily for more than 2 years

Review source

Reviewed June 2025

Veint is the go to

Overall this product is very well organized and the is user friendly, it has clean interfaces and I would recommend it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Verint is really great to use for queue management, listening to calls and also watching real time interactions.

Cons:

when it comes to verint I never had any issues honestly, it meets the needs of our business and I love it.

Vendor Response

Hi Cody – thank you for your review of Verint Appointment and Queuing Software! We’re thrilled to see you rated us a 10/10. It’s wonderful to hear that the solution has been so effective for queue management, listening to calls, and monitoring real time interactions. Your feedback on the platform being well organized, user friendly, and cleanly designed means a lot. We’re also glad to know it continues to meet the needs of your business without any issues. We’re looking forward to supporting you in achieving your goals within the health and wellness space. Thanks again for sharing your experience!

Replied January 2026

Cedric E.

Verified reviewer

Telecommunications

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed October 2021

Qudini

A little bit complicated to modify all the elements that need to be available for the customers. Only available in English - We need to make the translation You need to implant automatic planning too. It's complicated to manage calendar for customer with big teams. Special days take too much time to be filled in. We need to get automatic calendar depending the staff in our shops.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Stats - Datas - Easy to use in the shop for consultants.

Cons:

Problems - Configuration - Translation - Software problems.

Roberto S.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Verint a really good option for call centers

Overall it's a good software, helps tremendously to manage schedules and times.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Supervisor - agent interaction General functionality User friendly

Cons:

Mobile app could improve, feels outdated

Vendor Response

Thank you for your thoughtful review! We're glad to hear Verint is making a positive impact on your call center operations. We appreciate your feedback on the mobile app and will share it with our team as we continue to improve the user experience.

Replied May 2025

Nathan S.

Verified reviewer

Retail

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2021

Essential product in current retail and event market

Overall, the service has been highly reliable and a invaluable service for us. Particularly during the last year the software allowed us to implement a new appointment based scheduling for our event within a matter of weeks and deliver a value add to our clients and customers. This enabled us to safely conduct our activations while creating an environment that made everyone feel safe and comfortable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use the software across more than 150 locations and in multiple departments at each location. The app is easy to train staff on, quick to trouble shoot, and highly reliable. Being able to quickly access backend settings or log in as a location to view what the store is seeing and walk them through any questions is great.

Cons:

We have highly variable scheduling so we have had to work with the team on the best ways to get this setup and implemented since it is not consistent week to week or even day to day. Better ability to replicate the scheduling and some other settings ourselves across the range of stores would be great. In some cases we struggle with quality internet service so having a lighter version of the application would be helpful just to keep things running smoothly, but any issues we have with performance has been rare and tied directly to very poor internet service.

Reasons for choosing Verint Appointment and Queuing Software

Pricing was a major factor, but also the overall suite of services we were getting for that pricing was crucial to our decision.

Reasons for switching to Verint Appointment and Queuing Software

Qudini offered many of the same features and benefits, but at an improved cost. In addition, the quality of service provided was equal and in many cases exceeded expectations.

Mai Z.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2022

Great Line Management Tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Setting up available spots at our client locations has improved both customer and associate experience during the busiest times of the year. Our client has reported that the application is easy to use for associated and has cleared crowds at stores. Qudini is great at addressing any issues, questions and requests.

Cons:

We have encountered some glitches when setting up availability for specific days, changes were not saving correctly. Setup takes some time because of all the details and customizations that are available.

Joe M.

Verified reviewer

Museums and Institutions

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2021

Capacity management for gallery spaces

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Very reliable, easy to use for both guests and staff, tons of reporting options

Cons:

The app sometimes lags with multiple simultaneous users or high queue volume

Faisal K.

Verified reviewer

Telecommunications

10000+ employees

Used daily for more than 2 years

Review source

Reviewed October 2021

Great tool to understand customer needs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fact that we can send text to customer's if they do not want to wait in the store and have something else to do.

Cons:

As mentioned in the previous feedback, the fact that the app can be temperamental in order to record entries

Darlene J.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2021

Fantastic Product & Service

Qudini is the perfect solution with the right balance of tools and functionality. Would highly recommend to any business in need of a queuing and appointment application.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Customers like the system and find it easy to use. The Qudini support team is great to work with and have been a huge help in setting up our processes and workflow.

Cons:

Consistency of functionality between the desktop and mobile application.

Alex W.

Verified reviewer

Retail

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2021

Enhances our website