NICE Workforce Management 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

NICE Workforce Management

4.9

(7)

Pricing

Pricing available upon request

About NICE Workforce Management

The NICE Workforce Management (WFM) Suite automates operations, overcomes complexity, adapts rapidly and achieves more effective workforce planning, scheduling, and optimization—all in a single, cloud-powered platform. NICE WFM is the a platform that helps a multi-pronged approach to unlocking accurate planning and increasing engagement.

NICE Workforce Management Screenshots

NICE Workforce Management Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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NICE Workforce Management Features

Popular features found in Workforce Management
Attendance Tracking
Automated Scheduling
Budgeting/Forecasting
Compliance Management
Employee Management
Payroll Management
Performance Management
Reporting/Analytics
Self Service Portal
Skills Tracking
Time Off Management
Timesheet Management
More features of NICE Workforce Management
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Notifications
API
Approval Process Control
Call Center Management
Compliance Tracking
Customizable Reports
Data Import/Export
Employee Scheduling
Labor Forecasting
Monitoring
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting & Statistics
Shift Swapping
Sick Leave Tracking
Third-Party Integrations
Time & Attendance
Time Off Requests
Vacation/Leave Tracking
Variable Workforce
Workforce Management

NICE Workforce Management User Reviews

Overall Rating

4.9

Ratings Breakdown

86%

14%

Secondary Ratings

Ease of Use

4.4

Value for money

4.7

Customer support

4.3

Functionality

4.9

Verified

Reviewer

Information Technology and Services

10000+ employees

Used daily for less than 2 years

Review source

Reviewed April 2022

NICE Workforce Management - One of the best in the Market

Overall experience has been. It's an end to end workforce management tool and it's giving good competition to Microsoft Dynamics 365

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Time tracking, setting up dependencies on task and overall workflow management. All of it is amazing.

Cons:

Sometimes when we setup dependencies on other task, it doesn't work as expected. It might be a bug which may have got rectified later.

Reasons for switching to NICE Workforce Management

Client wanted to use this instead of Microsoft Dynamics 365

Alex P.

Verified reviewer

Consumer Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed June 2023

Excellent for staffing management.

i can say it is a great tool, has a lot of information that can be useful in our daily duties and our industries. This tool have been more that helpful it is a benefit to have a complete software to manage, monitor and also to coach our agents in our organization.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the feature where i can see the entire project activity in real time. Agents on available, ACW, hold, transferring, break, lunch etc. It is a full view for a manager and helpful tool to identify trend.

Cons:

The option to request vacation and change breaks and lunches from agents side it doesn't work sometimes and it is an issue. Worst case , for those who are working remotely.

Khim Cate G.

Verified reviewer

Telecommunications

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed November 2023

How nice it is to use NICE daily..

Overall, NICE is really nice and easy to use. It is organized and effective. The notifications of schedule changes, the easy and simple steps of requesting a time stamp correction, how you can extract the data as needed, and real time management option are all great!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the real time capabilities like when editing an exemption for a specific time stamp, seeing an employee status real time is great as well since you can monitor their activities.

Cons:

None, everything is good so far and can be easily updated. All information needed can be extracted and validated.

Katalina M.

Verified reviewer

Computer & Network Security

10000+ employees

Used daily for more than 2 years

Review source

Reviewed June 2023

Monitorea el personal con Nice

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Esta herramienta ayuda a que los Workforce monitoreen el trabajo de los agentes de call center de una manera mas rapida y obtima.

Cons:

es algo complejo de implementar, puesto que cuenta con fallas de compativilidad segun el explorador que se utilice.

Ernesto C.

Verified reviewer

Financial Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Workforce

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It makes our scheduling task easier and smooth sailing.

Cons:

None so far, if there will be will keep you posted

Brayan C.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 6 months

Review source

Reviewed December 2022

Nice WordForce Manager lo que estas buscando

me ha parecido una herramienta muy completa y fácil de utilizar la cual recomiendo totalmente.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

es una aplicación muy completa que nos permite de manera optima trabajar sin tanto problema.

Cons:

muchas veces según políticas impide la gestión y/o ingreso a ciertas paginas.

Shubham S.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed November 2021

Great workforce management software for managing employes

I have used this application before and not much changes are made since then. We use this at Mirimus to manage employee information and schedule work.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use data and dont need to worry about import and export as its easily managed with this app.

Cons:

The UI for this applications should be improved. It fs not user-friendly and feels redundant.

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