Maintenance Connection Software


 

Maintenance Connection is a cloud-based software system for maintenance management. It is suitable for businesses of all sizes in general facilities management, healthcare, manufacturing, government, utilities, warehouses, energy development, travel agencies and other specialized industries. On-premise hosting is also available.

Users can manage lifecycles of assets, track and manage maintenance costs, keep updated on possible equipment failures and allocate resources. Integration capabilities include enterprise resource planning (ERP) software and computer aided facility management (CAFM) software.

The homepage for each user can be configured according to their role. Work assignments, requests and other current objectives that need immediate attention are highlighted in red. A customizable calendar depicts employee work schedules and how they relate to one another. The My Matrix feature displays work order information using an editable matrix. Maintenance Connection runs on the Microsoft SQL Server Relational Database Engine.

 

Maintenance Connection - Management Home Page
 
  • Maintenance Connection - Management Home Page
    Management Home Page
  • Maintenance Connection - Module Menu
    Module Menu
  • Maintenance Connection - Work Order Details
    Work Order Details
  • Maintenance Connection - KPI Dashboard
    KPI Dashboard
  • Maintenance Connection - Asset details
    Asset details
  • Maintenance Connection - Sample report
    Sample report
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

169 Reviews of Maintenance Connection

 

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Software Advice Reviews (91)
More Reviews (78)

Showing 1-20 of 91

Tim from Teledyne Marine
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Maintenance Connection Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Maintenance Connection is a very powerful CMMS that can provide ease of use and great/flexible KPI's

Pros

The software is very detailed as well as customizable. Although it's very good as it comes.

Cons

In part due to it's flexibility and configurability it can seem to be a bit more complex and difficult compared to lesser systems.

 
 

Steven from NC Bev
Specialty: Industrial
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

limited usefulness with Ipads

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Our technicians use Ipads to access the program, and they are very limited in what they can see and do. When work orders are in a complete status, they are not easily accessible form the ipads, which limits the information the next shift has to see what has been done. The work orders only have a very small text line so it is awkward to type in and to see detailed notes or reports from the Ipads. Since the techs cannot access the information, the reports tend to be very brief and lack details that could help other techs if the same problem comes up again. The company wants to save money on the number of computer logins, so techs do not have regular access to see the work orders on a computer, and the program works differently between the Ipad and computer so they cannot use the computer efficiently when they do manage to get access through one. I have tech level access, but still receive automated reports which can be helpful to see what is going on; I do not see what flexibility there is with creating new reports or using the program to track specific techs or shifts.

Pros

It is helpful in tracking work that needs to be done. It makes assigning projects to specific technicians easy, and tracking how long it takes to complete projects.

Cons

Tablet program is awkward and very limited use when used on its own.

Advice to Others

Consider how you will be using the program. Computer access for anyone that needs to create, respond, and complete work orders is critical since the tablet functions are not conducive to detailed reports. MC express helps, but that can be a bit awkward as well.

 
 

Chris from Daniele, Inc.
Specialty: Food and Beverage
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2017

February 2017

Maintenance Connection

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

nice product but worked very slow. Had work orders and reports which are very helpful.

Pros

All tabs we were looking for

Cons

System Slow response

Advice to Others

none

 
 

Darren from Cordova Properties
Specialty: Affordable Housing
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

REVIEW FOR SOFTWARE

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

It works like a charm. It has made it easy to collect rents, send notices, and keep track of my rolls.

 
 

Connor from You Store Here
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Property Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am a very tech kind of guy and I really like it when I find a software that is viewable on multiple devices. With this software I was able to see what was going on with my properties on my phone. It is also nice being able to see who has paid and who has not in one place.

Pros

Viewable on phones and tablets

Cons

None

Advice to Others

If you like being able to see who has paid and who has not on your phone is software is for you!

 
 

Eve from Tridim Filter Corporation
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2016

October 2016

Maintenance Connection Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The representative was very easy to work with and went above and beyond to help when needed.

Pros

Ease of use, friendly interface, simplicity, functionality, ability to customize

Cons

Speed....could be a little faster

 
 

Lisa from Clarkson University
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2016

October 2016

Maintenance Connection is by far the top of line in support, functionality, ease of use, and overall facilities management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As the software analyst for Facilities and Services, my first task was to upgrade the current system to a web version. The upgrade went fairly well until we moved to paperless, which included ipads for technicians. We found many limitations that were put on the software and I was forced to make work arounds in order to operate. After a year of frustration and complaints not only by our department but, by users putting in requests, I was given the task of researching other software vendors. We looked at many of the top ten facilities management software packages. Some vendors even came on campus to demo their product. The minute we looked at maintenance connection, we were sold. Here are some of the key points that we found different about maintenance connection. First thing that caught my attention was the fact that there are demo's and how to's on you tube. They are out there for everyone to see. It's not a secret. This told me they are open and not one of those companies that wants you to pay them just to show you functionality. The next selling point was the fact that the requestor can put in a request from any device. They can log into the requestor on their cell phone, ipad, chrome book.... There is not extra module to buy for that. Once I found these items, I set up a demo with them. The person that did the demo was amazing. He wasn't just a salesman, he knew the software and could answer questions about it. This is something I had never seen before. When he demo'd the calendar function (you can assign techs on a calendar), the maintenance manager got very excited. When he showed how easy it was to change a field name just by right clicking on it. I shed a tear. I couldn't help it. I was in front of all my coworkers and didn't want to show emotion but, I was overwhelmed by just how easy everything is. This software is a system admin dream. Six of us went to the user conference this week and all six of us came back with very happy faces and so much excitement. I could go on and on about how wonderful this software is. If you have struggled with your facilities management software, just look up maintenance connection on you tube. If that doesn't convince you, let them demo the software for you. You will be truly amazed!!!!!

 
 

Chris from CEAC Solutions Company Limited
Specialty: Affordable Housing

September 2016

September 2016

It's been good using the software thus far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

the point & click functionality. Customer support through implementation and after is superb!

Likes Least

The refresh rate is slow so too is making updates to data previously stored. It would seem the backend hardware is overloaded

Recommendations

Spend time to go through the features thoroughly before full rollout

 
 

Heather from Alderwood Water & Wastewater District
Specialty: Commercial

October 2015

October 2015

Maintenance Connection for utilities.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Customer support through implementation and after is superb!

Likes Least

GIS viewer lacks functionality. Integration with ESRI is lacking. Maintenance Connection is constantly working to improve their product and they are working on improving the GIS functionality.

Recommendations

We use this product for tracking information on water and sewer utility assets including pipes, valves, manholes, fire hydrants, pump stations, sewer lift stations, and buildings. Before using this product, or any other maintenance tracking software, you need to now your needs and your work processes. Make an effort to try not to duplicate bad processes. Take advantage of the tools available to improve the way you do business.

 
 

Amanda from Albertina Kerr
Specialty: Mixed Portfolio

October 2015

October 2015

Best software ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Works great for organizing our assets! Everything is easily labeled!

Likes Least

Nothing! Everything is great. Every time we need help they are there! By phone or email.

Recommendations

Try it! You will love it! Organizing your business on this software will simplify everything you do.

 
 

Bryan from Intelligrated
Specialty: Manufacturing

October 2015

October 2015

Get all your Asset/Enterprise Needs covered by 1 Program.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of navigation, by utilizing the different levels of access, from Service Requester, to Technician Work Center, and finally the full MRO for the Administrative side. It allows you to give just the level of interaction needed, based on the needs/job title of the user.

Likes Least

Have not found anything that I dislike that the support team or leadership has not been able to work with us to resolve.

Recommendations

It is a full service software that can fill all your CMMS/ERP needs.

 
 

Elizabeth from Cal Poly SLO
Specialty: University/Student

October 2015

October 2015

It has a lot of capabilities looking forward to learning more!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We use it for puchasing, receiving, inventory and delivery locations along with work orders.

Likes Least

I can't learn enough it has so much to offer!! Were planning on inviting our Rep back for another custom learning experience in the next few months.

Recommendations

Come to a Checkpoint - it is really a great way to learn it's use and meet people.

 
 

Kathy from CSU Chico University Housing
Specialty: Education

October 2015

October 2015

Excellent product, well designed and very flexible

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The flexibility of the product is a huge advantage. It can be used for any industry and it is very adaptable.

Likes Least

They can sometimes go too fast and important info is lost

Recommendations

Get a live demo from each possible vendor. MC stood out immediately and became the bar that other possible vendors had to meet or exceed to be considered

 
 

Holly from Harvey Mudd College
Specialty: University/Student

October 2015

October 2015

Very adaptable and almost endless features.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

There is very little that cannot be done with this product if one has the time to learn and utilizes the support and education that they offer.

Likes Least

There are so many features that the software can be overwhelming at times. The user has to be careful and get support in order to avoid unwanted results of experimenting with some of the more powerful features. This isn't a problem though, since MC offers plenty of support and education.

Recommendations

Whether this software works for you will depend on how many of the features you plan on using. This program has a TON of features!

 
 

John from Wilma Oils and Fats ( Stockton ), LLC
Specialty: Industrial

October 2015

October 2015

Adjusting from "Doing it our way" to doing it my way

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's so open ended and configurable it can be hard to get used to that ability. But once you are used to it you never want to go back.

Likes Least

It can be very confusing at first. Make use of their installation team. Also make use of their MC University.

Recommendations

As in any migration, make certain your assets and inventory are clean and logically organized.

 
 

Sandy from Hope College
Specialty: University/Student

October 2015

October 2015

Maintenance Connection got us connected

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Communication within our department is streamlined with WO assignment notifications and the use of MC Express by our technicians. Updates to work orders can be made in real time in MCX so the base office is aware as soon as repairs are completed. We can also directly email contractors of their new work orders and allow the requesters access to view the status of their requests. Also, the user support is timely and almost every time has responded with clear instructions for resolving our issues.

Likes Least

We are looking for a clear, streamlined method to develop "tiered work orders". There are some options within the software to do this, but not the exact way we envisioned.

Recommendations

Connect with current users of a software if possible. Get some insight about the scope of implementation before hand.

 
 

Jeffrey from Insight Imaging
Specialty: Health Care

October 2015

October 2015

We use it in our medical imaging business

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Flexibility and ease of use and how you can customize to your needs.

Likes Least

Learning curve when you don't have proper training from your employer.

Recommendations

Keep doing what you are doing. This product is wonderful and so helpful

 
 

John from SSC./ Crothall
Specialty: University/Student

October 2015

October 2015

I have been using and teaching MC for over 2 years

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is very user friendly and mistakes can be easily corrected

Likes Least

Some reports can't be tailored to exactly fit some of my needs

Recommendations

They should take a look at a system that is actually in use. It is much better than a demo.

 
 

Wenda from City of Grande Prairie
Specialty: Commercial

October 2015

October 2015

Flexible, powerful and user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is easy to do things yourself without customization.
The company is passionate about the product and customer satisfaction

Likes Least

The costing reports need work to fit with our finance interface

Recommendations

Find out what customizations will be needed for it to fit your business. Some aren't as flexible.

 
 

Greg from Alderwood Water Wastewater District
Specialty: Commercial

October 2015

October 2015

My new employer uses MC and found it to be user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of use, clear and easy to show teach others. Great for tracking assets

Likes Least

My lack of training slowed me down but I was able to pick it up because of their great training

Recommendations

Attend their Check Point training with coworkers, great learning and team building

 
 
 
Write a Review
Showing 1-20 of 78

Susan from Compass Group - SSC Services
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2017

August 2017

Maintenance connection is very User Friendly!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Following labor reports

Pros

Maintenance connection has an excellent online Training Tutorial library that helps walk new users through with ease!

Cons

Because it is a program managed by a higher level, we do not have access to delete mistakes when creating new assets or work orders.

Source: Capterra
 

Nicole from Kaydon Ring and Seal
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Some experience setting up Maintenance Connection

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I really haven't received any benefits from the software as I was only on the team to enter information when the software was purchased.

Pros

The thing that I liked the most about setting up assets in the program was how easy the program was to use.

Cons

I really have no complaints about this software; but as I stated, I was only helping to set everything up when the company purchased the software.

Source: Capterra
 

brian from mosaic community services inc.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

I have had a few glitches with CMMS but overall it has been a wonderful program to work with.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cost savings, history, and ease on monitoring.

Pros

I can monitor all my assets and have a history trail showing my problematic assets. Also like the ease of tracking costs for jobs.

Cons

There is no way to change a username, so when staff gets married and wants to change the last name the software wont let me.

Source: Capterra
 

Valentine from Grenada Electricity Service
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

User friendly, intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

One stop interface for all maintenance activities

Pros

Interconnection between modules on the fly make it easy to get information on multiple resources from one screen

Cons

Can not add updates to a work order record without reissuing the work order which upsets the time and meter units for the asset. Program should allow option to edit without impacting the meter unit set for the job

Source: Capterra
 

Lori from Under Armour
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2017

July 2017

Maintenance is not always the easiest for me, but working with it a little can resolve any questions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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It makes reporting for our department so much easier. Once reports are created you can do just about anything. I love that you can export them to Excel and manipulate them however you see fit.

Pros

i appreciate the different reports you run. I also like that I can save reports only for myself that keeps others from manipulating.

Cons

I feel like I am always clicking a second button to select apply or save. For example, in reports, you have to select the report and then hit Run Report. Couldn't you just go to the next page immediately? Nit picky, I know.

Source: Capterra
 

Bryann from Garnet USA
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Easy to use & helpful support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A more organized work order system, of which we had nothing before.

Pros

Easy to use! We manage over 100 pieces of equipment and over 3000 inventory items, so it's nice to have all of our data in one place. Reports are easy to create, and I have had nothing but excellent support from the help desk on several occasions.

Cons

No ability for the user to add multiple items (for example, inventory). It all has to be done by MC staff - would love if the option was available to us.

Source: Capterra
 

Josh from Loreal USA
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2017

July 2017

I used Maintenance Connection to manage preventive, proactive, and reactive maintenance @ L'Oreal.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to track downtime, repetitive failures, and labor hours. By viewing repetitive failures, this sets off a trigger to put in a long term corrective action that will more than likely have a favorable payback.

Cons

The operator experience. If someone doesn't work on a computer routinely, sometimes they have a difficult time entering work orders and navigating the system.

Source: Capterra
 

Rebecca from Super Store Industries

July 2017

July 2017

MC is robust if you know it & have the time, else it is a basic tool for your shop to manage itself.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The potential behind this software is impressive. One of our facilities have been using M/C for years and the manager uses this as his one stop shop for everything he works on... from the largest capital projects (complete project management) to the simplest PO order. Managing our inventory, parts, equipment and labor - so much information is available via reporting and historically; it truly makes a difference when evaluating products, requests, resources or incidents. Bottom line, the success of this software, it is about how much time, energy and effort you want to put forth and how much support you have from your up line.

Cons

Support. Routing calls to support or relying on support response can be frustrating. They have some amazing and brilliant people within the support group, please realize that - but getting to them or navigating through the phone system to leave a message is aggravating. More, it is irksome that if I do talk with someone they ask me if I looked on their help page first. Sometimes, that is not enough and I should not be shamed because they are being called.

Source: Capterra
 

Eric from HTNA
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

Use it everyday, helps keep my maintenance team on time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Allows me to keep my OEE above the company standard. Allows us to keep up with needed parts and helps reduce cost associated with preventative maintenance needs.

Pros

Flexible Inventory Setup, PM scheduling, Asset Tracking, ability to put more than one vendor to individual parts in inventory is a super plus. Ability to have multiple warehouse and shops also a plus.

Cons

Down time tracking not flexible - needs improvement. Some of the canned reports are not useful for our plants, would like to see more barcode integration.

Source: Capterra
 

Karla from UC Irvine Health
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

July 2017

July 2017

I use MC on a daily basis.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is a very user friendly and easy to learn software program.

Pros

I thing I like most about using this software is that is it very user-friendly. The system lets you know if what you are asking is not allowed.

Cons

The most challenging thing about the use of this software it calling tech support. Communication with tech support it sometimes very difficult because we don't always use the same terminology to communicate our need.

Source: Capterra
 

Collette from Eurofins

July 2017

July 2017

It has been extremely easy to manage our day to day functions within the software. I love the fact w

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

It's hard to narrow down what I like MOST! The service team is spectacular - they are always prompt, professional, and extremely knowledgeable. The software itself has been a huge help to our facility, the fact that it is a one stop shop for everything we need, has made managing work orders an incredibly smooth task.

Cons

The software is a little complex (for behind the scenes work & customization), we do usually need some help from the service team to figure out how to execute some tasks, which is not a huge downfall by any means since they are so great to work with!

Source: Capterra
 

Emily from Cree, Inc.
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2017

July 2017

Love, hate relationship. Most days are good and others not so much.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I don't really get a benefit from the software. It is simply what we have to use.

Pros

It has the potential to do a lot, we just don't know how to harness the power! It has many different modules.

Cons

It is not very customizable. Some things can be altered based on preference but it is a complicated process unless you request help from support. It also has a lot of quirks. When things go wrong I will reach out to the support team and they usually have to analyze code to diagnose and correct the problem.

Source: Capterra
 

Eric from Husky Rack and Wire

July 2017

July 2017

MC has made plant organization top notch.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use of software. From navigation to setting up anything has been made simpler than any previous product used.

Source: Capterra
 

Paul from County of Maui
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

This CMMS is very intuitive and very practical to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Able to track maintenance costs and verify data to utilize for equipment replacement strategies.

Pros

The ability to instantly speak and interact with a support person to address issues in real time and on the spot. Very customizable yet simple.

Cons

There are alot of things we don't currently use that needed to be hidden/de-activated to make the process simpler.

Source: Capterra
 

Tamaya from Lucile Packard Children's Hospital
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

Maintenance Connection works very well when I need to submit a work order for Maintenance.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to work with and allows me to submit work orders quickly. It also allows me to relay detailed information to our Maintenance team in regards to maintenance related needs.

Cons

I believe that this software works well. The thing that I like least with this software is that the categories I need are occasionally not provided in the dropdown menu when placing a work order.

Source: Capterra
 

Brooks from Viasat
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

July 2017

July 2017

Customer service is the best part!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Ease of PM planning, ease of workorder management and direction to the team from a central system that everyone can use easily.

Pros

Ease of use and how in depth it is, 5 star customer service. How you can set up PM's to become auto generating and assigned to the proper people.

Cons

When opening up any option it opens a new page on the browser. Sometimes the system stops working while I'm in the middle of updating a process and I have re do the whole thing.

Source: Capterra
 

John from Kodiak Gas Services
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

MC allows me to do my job; I'd be lost without it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I couldn't do my job without Maintenance Connection.

Pros

Customized reports allow for an endless variety of information, and enable my company to make informed decisions.

Cons

The lack of customization options without paying additional money make us think outside of the box to sometimes get what we need.

Source: Capterra
 

Jamison from ANGELOS RECYCLED MATERIALS
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Id change a few options for my needs, but overall great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is is very user friendly to navigate through the different selections. Above all else, when there is an issue customer service support team responds immediately.

Cons

Every once in awhile the systems get very slow and take forever to load the page (no it is not our internet). A few other options that I'd want to change for myself, however, doesn't give the option to do so.

Source: Capterra
 

Cheryl from Warren City Schools, Warren, OH
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

After the initial population of data etc. and setting up the hierarchy trees, MC is easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software makes me look good!

Pros

I like most that it allows users to customize anything (reports, organization,) to the needs and preferences of your organization.

Cons

I would like the PM inspection work order numbers to remain the same where the work order number remains consistent based on the type of PM inspection for a specific asset.

Source: Capterra
 

Mark from Fastenal Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

Great. It's been a Godsend for me.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps the maintenance department and me stay organized.

Pros

I'm audited quite frequently by our customers and each one I've shown the maintenance Connection Program to has liked it.
I can virtually run our maintenance department without physically being there which really helps me keep tabs when I'm on vacation.
The inventory module forces us to be organized which helps with the 6S program.

Cons

We are a cloud user and I think it's mainly because of our company securities, I have to store my documents on a Google drive and link it in.
The only one-on-one training I've had was when the bus traveled to MPLS. They don't seem to get close to the upper Midwest.

Source: Capterra
 
 
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