Maintenance Connection Software


 

Maintenance Connection is a web-based software system for maintenance management. It is targeted at organizations in general facilities management, healthcare, manufacturing, government, utilities, warehouses, energy development, travel agencies, and other specialized industries. 

The system optimizes lifecycles of assets, tracks and manages maintenance costs, provides insight on possible equipment failures, streamlines labor efforts, and performs other crucial tasks for meeting the full potential of maintenance and facility management. Maintenance Connection has won the Product of the Year Award, named by Plant Engineering.

Maintenance Connection is completely web-based, running inside the user’s Internet browser; it can be hosted online or on the customer’s own work site. Integration capabilities are directly built in to the system. The system is designed to scale freely, serving businesses with as few as 10 users or with as many as 10,000. It runs on the Microsoft SQL Server Relational Database Engine.

Maintenance Connection is designed to readily integrate with other systems, such as enterprise resource planning (ERP) software and Computer Aided Facility Management Software. The homepage for each user is tailored according to the role within the organization, allowing for maximum efficiency when any given employee logs in. To direct the user to the most pressing issues, work assignments, requests, and other objectives that need immediate attention are highlighted in red to avoid accidental neglect.

The system also includes a customizable calendar that depicts employee work schedules and how they relate to one another. A special feature in the system, called “My Matrix,” allows work order information to be displayed using an editable matrix. This level or organization allows employees to see only the most useful information, without losing track of other projects.

 

Maintenance Connection - Management Home Page
 
  • Maintenance Connection - Management Home Page
    Management Home Page
  • Maintenance Connection - Module Menu
    Module Menu
  • Maintenance Connection - Work Order Details
    Work Order Details
  • Maintenance Connection - KPI Dashboard
    KPI Dashboard
  • Maintenance Connection - MC Express - Mobile Smartphone Screenshot
    MC Express - Mobile Smartphone Screenshot
  • Maintenance Connection - MC Express - Mobile Tablet Screenshot
    MC Express - Mobile Tablet Screenshot
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000

138 Reviews of Maintenance Connection

 
Software Advice Reviews (99)
More Reviews (39)

Showing 1-20 of 99

from You Store Here
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

Property Management

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I am a very tech kind of guy and I really like it when I find a software that is viewable on multiple devices. With this software I was able to see what was going on with my properties on my phone. It is also nice being able to see who has paid and who has not in one place.

Pros

Viewable on phones and tablets

Cons

None

Advice to Others

If you like being able to see who has paid and who has not on your phone is software is for you!

 
 

from Tridim Filter Corporation
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Maintenance Connection Review

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The representative was very easy to work with and went above and beyond to help when needed.

Pros

Ease of use, friendly interface, simplicity, functionality, ability to customize

Cons

Speed....could be a little faster

 
 

from Clarkson University
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

Maintenance Connection is by far the top of line in support, functionality, ease of use, and overall facilities management.

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As the software analyst for Facilities and Services, my first task was to upgrade the current system to a web version. The upgrade went fairly well until we moved to paperless, which included ipads for technicians. We found many limitations that were put on the software and I was forced to make work arounds in order to operate. After a year of frustration and complaints not only by our department but, by users putting in requests, I was given the task of researching other software vendors. We looked at many of the top ten facilities management software packages. Some vendors even came on campus to demo their product. The minute we looked at maintenance connection, we were sold. Here are some of the key points that we found different about maintenance connection. First thing that caught my attention was the fact that there are demo's and how to's on you tube. They are out there for everyone to see. It's not a secret. This told me they are open and not one of those companies that wants you to pay them just to show you functionality. The next selling point was the fact that the requestor can put in a request from any device. They can log into the requestor on their cell phone, ipad, chrome book.... There is not extra module to buy for that. Once I found these items, I set up a demo with them. The person that did the demo was amazing. He wasn't just a salesman, he knew the software and could answer questions about it. This is something I had never seen before. When he demo'd the calendar function (you can assign techs on a calendar), the maintenance manager got very excited. When he showed how easy it was to change a field name just by right clicking on it. I shed a tear. I couldn't help it. I was in front of all my coworkers and didn't want to show emotion but, I was overwhelmed by just how easy everything is. This software is a system admin dream. Six of us went to the user conference this week and all six of us came back with very happy faces and so much excitement. I could go on and on about how wonderful this software is. If you have struggled with your facilities management software, just look up maintenance connection on you tube. If that doesn't convince you, let them demo the software for you. You will be truly amazed!!!!!

 
 

from CEAC Solutions Company Limited
Specialty: Affordable Housing

It's been good using the software thus far

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Likes Best

the point & click functionality. Customer support through implementation and after is superb!

Likes Least

The refresh rate is slow so too is making updates to data previously stored. It would seem the backend hardware is overloaded

Recommendations

Spend time to go through the features thoroughly before full rollout

 
 

from Alderwood Water & Wastewater District
Specialty: Commercial

Maintenance Connection for utilities.

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Likes Best

Customer support through implementation and after is superb!

Likes Least

GIS viewer lacks functionality. Integration with ESRI is lacking. Maintenance Connection is constantly working to improve their product and they are working on improving the GIS functionality.

Recommendations

We use this product for tracking information on water and sewer utility assets including pipes, valves, manholes, fire hydrants, pump stations, sewer lift stations, and buildings. Before using this product, or any other maintenance tracking software, you need to now your needs and your work processes. Make an effort to try not to duplicate bad processes. Take advantage of the tools available to improve the way you do business.

 
 

from Albertina Kerr
Specialty: Mixed Portfolio

Best software ever!

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Likes Best

Works great for organizing our assets! Everything is easily labeled!

Likes Least

Nothing! Everything is great. Every time we need help they are there! By phone or email.

Recommendations

Try it! You will love it! Organizing your business on this software will simplify everything you do.

 
 

from Intelligrated
Specialty: Manufacturing

Get all your Asset/Enterprise Needs covered by 1 Program.

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Likes Best

Ease of navigation, by utilizing the different levels of access, from Service Requester, to Technician Work Center, and finally the full MRO for the Administrative side. It allows you to give just the level of interaction needed, based on the needs/job title of the user.

Likes Least

Have not found anything that I dislike that the support team or leadership has not been able to work with us to resolve.

Recommendations

It is a full service software that can fill all your CMMS/ERP needs.

 
 

from Cal Poly SLO
Specialty: University/Student

It has a lot of capabilities looking forward to learning more!

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Likes Best

We use it for puchasing, receiving, inventory and delivery locations along with work orders.

Likes Least

I can't learn enough it has so much to offer!! Were planning on inviting our Rep back for another custom learning experience in the next few months.

Recommendations

Come to a Checkpoint - it is really a great way to learn it's use and meet people.

 
 

from CSU Chico University Housing
Specialty: Education

Excellent product, well designed and very flexible

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Likes Best

The flexibility of the product is a huge advantage. It can be used for any industry and it is very adaptable.

Likes Least

They can sometimes go too fast and important info is lost

Recommendations

Get a live demo from each possible vendor. MC stood out immediately and became the bar that other possible vendors had to meet or exceed to be considered

 
 

from Harvey Mudd College
Specialty: University/Student

Very adaptable and almost endless features.

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Likes Best

There is very little that cannot be done with this product if one has the time to learn and utilizes the support and education that they offer.

Likes Least

There are so many features that the software can be overwhelming at times. The user has to be careful and get support in order to avoid unwanted results of experimenting with some of the more powerful features. This isn't a problem though, since MC offers plenty of support and education.

Recommendations

Whether this software works for you will depend on how many of the features you plan on using. This program has a TON of features!

 
 

from Wilma Oils and Fats ( Stockton ), LLC
Specialty: Industrial

Adjusting from "Doing it our way" to doing it my way

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Likes Best

It's so open ended and configurable it can be hard to get used to that ability. But once you are used to it you never want to go back.

Likes Least

It can be very confusing at first. Make use of their installation team. Also make use of their MC University.

Recommendations

As in any migration, make certain your assets and inventory are clean and logically organized.

 
 

from Hope College
Specialty: University/Student

Maintenance Connection got us connected

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Likes Best

Communication within our department is streamlined with WO assignment notifications and the use of MC Express by our technicians. Updates to work orders can be made in real time in MCX so the base office is aware as soon as repairs are completed. We can also directly email contractors of their new work orders and allow the requesters access to view the status of their requests. Also, the user support is timely and almost every time has responded with clear instructions for resolving our issues.

Likes Least

We are looking for a clear, streamlined method to develop "tiered work orders". There are some options within the software to do this, but not the exact way we envisioned.

Recommendations

Connect with current users of a software if possible. Get some insight about the scope of implementation before hand.

 
 

from Insight Imaging
Specialty: Health Care

We use it in our medical imaging business

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Likes Best

Flexibility and ease of use and how you can customize to your needs.

Likes Least

Learning curve when you don't have proper training from your employer.

Recommendations

Keep doing what you are doing. This product is wonderful and so helpful

 
 

from SSC./ Crothall
Specialty: University/Student

I have been using and teaching MC for over 2 years

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Likes Best

It is very user friendly and mistakes can be easily corrected

Likes Least

Some reports can't be tailored to exactly fit some of my needs

Recommendations

They should take a look at a system that is actually in use. It is much better than a demo.

 
 

from City of Grande Prairie
Specialty: Commercial

Flexible, powerful and user friendly

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Likes Best

It is easy to do things yourself without customization.
The company is passionate about the product and customer satisfaction

Likes Least

The costing reports need work to fit with our finance interface

Recommendations

Find out what customizations will be needed for it to fit your business. Some aren't as flexible.

 
 

from Alderwood Water Wastewater District
Specialty: Commercial

My new employer uses MC and found it to be user friendly

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Likes Best

Ease of use, clear and easy to show teach others. Great for tracking assets

Likes Least

My lack of training slowed me down but I was able to pick it up because of their great training

Recommendations

Attend their Check Point training with coworkers, great learning and team building

 
 

from CDI Insight Imaging
Specialty: Health Care

Maintenance Connection Rocks

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Likes Best

Excellent customer service. They are polite, friendly, and knowledgable

Likes Least

Multiple steps are required for simple functions. When entering a date you have to type 2015, it doesn't just fill it in like on excel

Recommendations

Go to their annual conference it is fun and there are lots to learn

 
 

from Dicastal North America
Specialty: Industrial

Wonderful hardworking staff

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Likes Best

Amazingly helpful staff! Great service and support!

Likes Least

There is nothing they won't try to fix!!!!!!!!!!!!!

Recommendations

Choose them they're the best! Very flexible and integrates easily!

 
 

from CSU Chico
Specialty: University/Student

User friendly!!

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Likes Best

MC has streamlined our work order process from 21 steps to three! Its so easy to use and our field staff loves mc express

Likes Least

We have been using the software for over a year and at this time I don't have anything negative to say

Recommendations

Keep giving us new upgrades like 7.0 can't wait to use it!!

 
 

from GE energy
Specialty: Industrial

Making maintenance easy

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Likes Best

The support of their product, very helpful and available.

Likes Least

Accessibility to support. The training online and at the convention. Very interactive and helpful. They understand customer support.

Recommendations

Take the vendors advice when setting up your program, it will be huge in the long run

 
 
 
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