Does Aircall record all calls?

Yes, Aircall records all calls when voice recording is activated. Once call recording is enabled for a number, Aircall will automatically record every incoming and outgoing call for that specific line. Users can also listen to recorded calls and download them with automatic call transcriptions. Admins can disable and re-enable this feature.

Yes, Aircall stores call recordings and voicemails on encrypted Amazon Web Services (AWS) servers. Aircall complies with the GDPR and HIPAA to protect customer data and protected health information (PHI). Aircall also offers role-based access control, so businesses can decide who has access to what data, ensuring security and regulatory compliance.

Can you text through Aircall?

Yes, Aircall offers SMS and MMS communication to unify phone calls and messages in one place. Other SMS features include sending and receiving messages, sending emojis, shared lines, and domestic messages. Aircall also integrates with WhatsApp, HubSpot, and Salesforce to centralize customer communications.

Does Aircall have voicemail?

Yes, Aircall offers voicemail services with text-to-speech messages, custom messages, and waiting music. During business hours and after hours, customers can easily leave a message for a call back. The Professional plan also offers callback requests where customers can save their spot in line and request a return phone call, reducing wait times and potential frustration.

Aircall is used by sales, IT, and support teams within midsize businesses in education, financial services, healthcare, and marketing industries. These teams use Aircall to record and transcribe calls, listen to voicemails, send text messages, and leverage real-time sales coaching and call scoring to improve sales win rates. Support teams use Aircall for a five-star customer experience, and IT teams automate busywork and repetitive tasks.

Updated June 24, 2025 at 4:45 AM

Aircall 2026: Benefits, Features & Pricing

Written by Bruno Peláez

Senior Content Analyst

Edited by Lindsay Page

Editor

Wondering if Aircall is right for your organization?

Our Business Phone Systems Software selection experts can help you in 15 minutes or less.

On this page

Our Summary
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions

Our Summary

Aircall

4.2

(457)

Pros:

User-friendly interface
Easy setup

Cons:

Call quality issues
Poor customer service

Pricing

Starting at $40.00 per month

What is Aircall:

Aircall is a cloud-based business phone and call center platform that unifies communications across phone, email, chat, and SMS. Aircall offers call recording, transcriptions, power dialers, call transfers, AI virtual assistants and voice agents, real-time analytics, and integrations into marketing and CRM platforms.

Why we like Aircall:

Aircall users love the easy call recording, reliable VoIP connection, and flexible call routing that help improve team productivity and streamline operations. Users find it extremely easy to use with a 4.5 out of 5-star rating, mentioning it's easy to navigate and set up.

Who should use Aircall:

A total of 61% of reviews come from midsize businesses with 11 to 200 employees, and it's heavily used by busy sales, IT, and customer support teams handling high call volumes within the education, financial services, healthcare, and marketing industries.

Aircall Screenshots

Aircall Overview

Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and sales engagement operations. Designed for offices and teams in remote areas, it enables users to integrate the software with client relationship management (CRM) and helpdesk systems and manage calls directly from it.

Features of Aircall include voicemail, queueing, recording, shared call inbox, contact management, assign, tag and add comments. It allows businesses to form employee groups based on location, responsibilities, skill set and other attributes a...

Aircall Pricing and Plans

Starting price: $40.00 per month

Free Trial

Free Version

Essentials

$40.00

flat rate, per month

Plan includes:

50+ Integrations and API Access
Call Recording
Click-to-Dial
IVR
Phone Support
Send and Receive SMS
Unlimited Inbound Calls (Toll-Free Excluded)
Voicemail

Professional

$70.00

flat rate, per month

Plan includes:

50+ Integrations and API Access
Advanced Analytics and Reporting
Advanced Sales Features Including Power Dialer
Advanced Support Features Including Queue Call Back
Call Recording
Call Tagging & Dispositioning
Click-to-Dial
Dedicated Account Manager
IVR
Live Call Monitoring

Custom

Pricing available upon request

Plan includes:

50+ Integrations and API Access
Access to API Developer Support
Advanced Analytics and Reporting
Advanced Sales Features Including Power Dialer
Advanced Support Features Including Queue Call Back
Call Recording
Call Tagging & Dispositioning
Click-to-Dial
Custom Analytics
Custom Onboarding

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Our Analysis of Aircall's Pricing Plans

We've analyzed Aircall's pricing plans to help you determine which option best aligns with your business communication needs. Aircall offers three main pricing tiers: Essentials, Professional, and Custom. Each plan is tailored to different levels of team size, feature requirements, and integration needs. Here's a breakdown of what each plan includes, along with the key benefits and limitations.

Essentials Plan

Price: $30 per user per m...

onth (billed annually); $40 per user per month (billed monthly) The Essentials plan is designed for small teams that need a straightforward, reliable voice solution with key business phone features. It includes unlimited calls within the U.S. and Canada, softphone access across devices, call recording, IVR, SMS/MMS, and simultaneous outbound calling. **Pros:** - **Unlimited US & Canada calls:** No domestic usage restrictions. - **Core telephony features:** Includes call recording, IVR, click-to-dial. - **Multi-device access:** Works on desktop, Android, and iOS. **Cons:** - **Lacks advanced analytics:** No live monitoring or detailed reports. - **No integrations:** Tools like Salesforce not included. - **Limited to 3 licenses:** Not ideal for growing teams. **Professional Plan** Price: $50 per user/month (billed annually) or $70 (billed monthly) The Professional plan is built for growing teams that need stronger analytics, CRM integrations, and sales/support automation. It includes everything in Essentials plus Salesforce integration, mandatory call tagging, smart routing, power dialer, voicemail drop, and live analytics. **Pros:** - **CRM integration:** Salesforce and similar tools supported. - **Smart routing tools:** Queue callbacks and routing improve support. - **Enhanced analytics:** Live monitoring and advanced metrics included. **Cons:** **Higher cost:** Jumps significantly from Essentials pricing. **Only 3 licenses by default:** May require scaling add-ons. **Learning curve:** More features may demand more onboarding time. **Custom Plan** Price: Custom pricing (contact sales) The Custom plan is built for enterprises with complex workflows, global teams, or compliance needs. It includes all features from the Professional plan plus unlimited international calling, custom onboarding, API developer access, single sign-on, and a formal service-level agreement (SLA). **Pros:** - **Global coverage:** Unlimited international calls included. - **Enterprise features:** API access, SSO, and SLA support. - **Scales with growth:** Designed for teams of 25+ users. **Cons:** - **No public pricing:** Must contact sales for a quote. - **Higher barrier to entry:** Requires at least 25 licenses. - **Longer setup time:** Enterprise onboarding may delay rollout. **Conclusion** Aircall’s tiered pricing is structured to meet the evolving needs of modern businesses, from early-stage startups to enterprise-scale operations. **For small teams or startups:** The Essentials plan provides an affordable entry point with unlimited domestic calling, basic IVR, SMS/MMS, and essential call management tools—ideal for teams needing a simple, reliable phone solution. **For growing businesses:** The Professional plan adds deeper functionality, including CRM integrations, live analytics, call tagging, and advanced routing features to support sales and support teams at scale. **For large enterprises:** The Custom plan delivers a fully tailored communication stack with unlimited international calls, API developer support, custom onboarding, and SSO—built for global teams with complex workflows and security needs. Ultimately, Aircall’s modular structure allows companies to start small and scale thoughtfully, layering in operational depth as they grow.

Compare Pricing

Compare pricing across our most frequently recommended Business Phone Systems products.

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RingEX

$30.00 per month

4.24(1200 reviews)

recommendations

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$27.00 per month

4.18(562 reviews)

recommendations

Twilio

$0.01

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recommendations

Ultatel Cloud Business Phone System

$18.00 per month

4.66(41 reviews)

recommendations

metricVOICE

$15.00 per month

5.00(1 reviews)

recommendations

*Defined as the price above any available free plan

Aircall Features

Drawn from insights across 457 verified reviews, we've outlined Aircall's best and worst rated features and how they stack up against the average rating.

Aircall's score

Category average

Aircall's Best Rated Features

Third-Party Integrations

4.78

3.46 category average

IVR

4.75

3.76 category average

Recording

4.69

4.12 category average

Aircall's Worst Rated Features

Online Voice Transmission

3.17

3.94 category average

Real-Time Reporting

3.57

3.87 category average

Real-Time Analytics

3.80

3.62 category average

Popular features found in Business Phone Systems
Auto-Dialer
Automated Attendant
Call Logging
Call Monitoring
Call Recording
Call Routing
Mobile Access
PBX
Virtual Call Center
More features of Aircall
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Archiving & Retention
Assignment Management
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Caller ID
Call List Management
Call Queues
Call Reporting
Call Scheduling
Call Screening
Call Scripting
Call Tagging
Call Tracking
Call Tracking Metrics
Call Transfer
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
CRM
Customer History
Customizable Reports
Dashboard
Data Import/Export
Donor Management
Employee Activity Monitoring
File Transfer
For Nonprofits
Fundraising Management
Inbound Call Center
Integrations Management
Interaction Tracking
IVR
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Multiple User Accounts
On-Demand Recording
Online Voice Transmission
Outbound Call Center
Phone Key Input
Power Dialer
Predictive Dialer
Preview Dialer
Prioritization
Progressive Dialer
Purchasing & Receiving
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recording
Remote Access/Control
Reporting/Analytics
Reporting & Statistics
SIP Trunking
SMS Messaging
Softphone
Tagging
Task Management
Text to Speech
Third-Party Integrations
Time Zone Tracking
Unified Communications
Video Conferencing
Voice Customization
Voice Mail
Voicemail Transcription
VoIP
VoIP Connection

Aircall Integrations

Based on 457 verified reviews, we've identified products most frequently integrated with Aircall.

HubSpot CRM

Integration rated 4.4 from 36 reviews

Jesse Gibson

Technical Operations Manager

Used for less than a year

Reviewed June 2022

"Ultimately we may phase out Aircall in favor of using Hubspot's native telephony solution."

Salesforce Sales Cloud

Integration rated 4.5 from 12 reviews

Afthaab Wilson

Senior Sales Consultant

Used for less than a year

Reviewed March 2024

"Aircall and Salesforce work hand in hand, the two work together, in turn automatically dialing outbound calls to customers."

Pipedrive

Integration rated 4.7 from 9 reviews

Marvin Schröder

Product Development Lead

Used for more than 2 years

Reviewed July 2024

"Allows our team to just stay in Pipedrive without any other program or website"

Zendesk Suite

Integration rated 5.0 from 6 reviews

Front

Integration rated 4.0 from 4 reviews

Intercom

Integration rated 3.0 from 4 reviews

Avoma

Integration rated 5.0 from 3 reviews

HubSpot Marketing Hub

Integration rated 4.3 from 3 reviews

Make

Integration rated 5.0 from 3 reviews

See all 98 integrations

Aircall Key Sentiments

We analyzed 457 verified reviews for Aircall to find out what actual users really think.

Most Positive Sentiments

Setup

69% Positive

22% Neutral

9% Negative

Reviewers highlight the ease and speed of setting up Aircall, finding the installation process straightforward and quick. They appreciate that the setup requires minimal configuration and is user-friendly. Users also value the efficient support provided during the initial setup, which helps them get started smoothly.

Team management

66% Positive

25% Neutral

9% Negative

Users appreciate Aircall for its positive impact on team management, especially for remote teams. They find the integration with other business tools and the support for remote work highly beneficial. Additionally, users commend the responsive customer support and the ability to set up virtual offices easily.

Integration capabilities

59% Positive

32% Neutral

9% Negative

Reviewers find Aircall's integration capabilities with platforms like Pipedrive, HubSpot, and other CRMs seamless and highly beneficial. They appreciate how easily Aircall integrates with their existing systems, enhancing their workflow and data synchronization. Additionally, users value the accessible API for further customization and automation.

Least Positive Sentiments

Call management

48% Positive

33% Neutral

19% Negative

Users appreciate Aircall's call management features, including the ability to purchase local and international phone numbers and customize business hours and greetings. They find the advanced call center features, such as call queuing and automatic call distribution, beneficial for improving efficiency. However, some users experience issues with call logging, connection, and routing, which can disrupt their workflow.

Phone services

54% Positive

23% Neutral

23% Negative

Reviewers praise Aircall’s phone services for features like efficient call routing and easy integration into existing workflows. Many find tools like the browser extension helpful for boosting productivity. However, some users feel the mobile app is overpriced and occasionally unreliable.

Call quality

56% Positive

16% Neutral

27% Negative

Users are generally satisfied with Aircall’s call quality, citing clear audio, minimal drops, and strong connection stability. The platform’s call recording and queueing capabilities also earn positive mentions. Still, intermittent issues like static, lag, or dropped calls affect some users’ experience.

Aircall User Reviews

Overall Rating

4.2

Ratings Breakdown

54%

29%

Secondary Ratings

Ease of Use

4.5

Value for money

4.0

Customer support

4.1

Functionality

4.1

Allison H.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Review source

Reviewed March 2025

Excellent cloud-based phone solution

Through Aircall, we can make and receive calls from any device (computer, mobile phone, or physical desk phone) via an internet connection. Features such as call transfers, conferences, shared notes, and tags allow our teams to work more efficiently. It also provides us with real-time metrics, such as wait time, call duration, and agent performance, which help us optimize our operations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Aircall simplifies business communications by integrating phone calls, text messages, and collaboration tools into a single, easy-to-use platform. It does not require expensive hardware or complicated setups. It provides useful metrics to improve team performance.

Cons:

I have no negative aspects to comment on about this platform.

Alex P.

Verified reviewer

E-Learning

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Awesome Product!

Had a great experience as we used to use another system before where we had to type in each number manually. Now it is much quicker with click to dial.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its so easy to use! We use it regularly at our job role and the ability to click a button next to each phone number saves so much time! Particularly useful when using click to dial and VOIP dialling.

Cons:

Sometimes it can take a while to load and that can slow you down. But on the whole its very quick!

Reasons for switching to Aircall

To save time as before we had to manually type in numbers to make a phone call which was time consuming. The "click to dial" feature included with Aircall has been a huge time saver and it works very well!

Vendor Response

Hi Dana, and thanks for this 5-star review! I'm glad to hear that you're enjoying your Aircall experience so far! Knowing that the platform's ability to help your team save time with the click to dial feature is really great to hear. I also appreciate your feedback regarding load times and will report that back to the team. Thanks again, and please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall

Replied April 2025

Verified

Reviewer

Insurance

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2019

Not functional

Previously 3

Ratings Breakdown

Ease of use

Value for money

Previously 3

Customer support

Previously 5

Functionality

Pros:

It makes phone calls, but that's about it

Cons:

Too buggy. Impossible to mute on phone. Restarts everytime I change a headset. Low quality of sound. Hard to navigate the dashboard

Victor E.

Verified reviewer

Airlines/ Aviation

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

Best calling software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks.

Cons:

nothing that I can find. This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks.

Vendor Response

Hi Victor, Thank you so much for the kind review! We’re thrilled to hear Aircall feels accurate and easy to use, and that call history tracking is helping with your day-to-day tasks. We designed Aircall to keep conversations clear and workflows efficient, so it’s great to see that resonating. If you ever have questions, please don't hesitate to reach out. We’re here to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team

Replied December 2025

Marvin S.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2025

Easy replacement for a traditional phone system

Aircall is out first voip software and ital works great and is definitely an improvement over manual phones and smartphones where you need to manage contracts and numbers

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It’s an easy system to implement. The users can just use the desktop app or their phone. It integrated easily into our existing workflow and allows easy management of call cascading and forwarding. We were also easily able to integrate some api calls from our proprietary software to start and read calls.

Cons:

We tried to use the provided transcript but they were just wrong and generally of bad quality. Very unfortunate, but we downloaded the audio and did our own transcript

Vendor Response

Hi Marvin, Thank you so much for your kind review! We’re thrilled Aircall made it easy to replace your traditional phone setup, and that the desktop/mobile apps, call routing, and API integrations fit right into your workflow. I’m sorry the transcript feature didn’t meet expectations. We’re actively working to improve accuracy, and I’ve shared your feedback with our product team. If you’re open to it, feel free to send us examples of the issues you come across, and we'll help figure out a solution. If you ever have any other questions or feedback, feel free to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team

Replied December 2025

Hillel G.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 6 months

Review source

Reviewed September 2025

Nice marketing, but still lacking

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are definitely some neat features that aircall offers that help us streamline our business workflows

Cons:

Aircall seems very nice upfront, but the actual app itself is lacking in a lot of areas that feel sloppy on the development and release side.

Reasons for choosing Aircall

Pricing was more attractive than some other companies

Reasons for switching to Aircall

Open api and native connection to monday.com

Vendor Response

Hi Hillel, Thank you for taking the time to share this review. I’m sorry to hear that parts of the app feel lacking, especially around development and release quality. We appreciate you calling out where we need to improve. If you’re open to it, we’d value any specifics (features, versions, or scenarios) so we can take a closer look. I’ll also share your feedback for internal review. Thanks again for your candid input. Aircall Marketing Team

Replied December 2025

Andrew N.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed April 2025

I had a poor experience with Aircall

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Overall I did not like my experience with aircall and felt it was very poor.

Cons:

Overall my experience with Aircall has been very negative. Initially I was switching over from RingCentral simply for the feature that allows me to have a chrome-extension in order to easily call/text customers via our shopify dashboard. In the process I had a hard time porting over the phone numbers. It was usually very difficult to get basic tasks like the phone number to work, and reaching customer service help was tough. Not to mention the steep price tag. I also managed to pay for "AI convo summaries" which I never was able to work with. I then realized that ring central offers exactly what I was hoping for all along and quickly switched back. Now I'm having an incredibly hard time cancelling. When I was signing up, the sales rep promised that I can cancel anytime and when I asked for that in writing he declined but said he would be able to cancel on my behalf if ever needed. I was directly lied to and manipulated when signing up, that should have been a warning to begin with. Avoid this company at all costs as there are much better options out there for much cheaper (Ring Central). I am writing this review because it is likely the ony way management will even look into my case and give me some sort of reply.

Reasons for switching to Aircall

Mistake, I ended up going back to Ring Central

Yoni G.

Verified reviewer

Human Resources

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2024

Awful experience - do not buy

We cancelled a few days after the 30 day mark before renewals and now they are hitting us with another invoice since we missed it by a few days. really bad experience in geenral. I run a success team and having QBRs and understanding where customers stand and the challenges you need to overcome is key. Seems like its just not a thing at aircall - also no email reminders that the renewal is coming up - really overall just terrible service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing, super buggy, numbers kept getting blocked by Spam

Cons:

CUstomer success team is non existent, numbers are spam and blocked

Reasons for choosing Aircall

Sold on great functionality and integration to hubspot

Reasons for switching to Aircall

hubspot doesn't have a good dialer with real numbers

Facundo Q.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed December 2025

Use literally anything else

Really poor experience and wouldn't consider buying anything from them again. You have to really have a huge pain or be a multi-million dollar company that doesn't care to have your money's worth.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The first person that took over our onboarding wasn't half bad. They cared and try to do a good job to let the platform working for us.

Cons:

Terrible service. Frequent hidden prices in the "new" or accesible features per plan. Churning costs an absurd amount of money. Client support is non-existent.

Vendor Response

Hi Facundo, Thank you for taking the time to share this review. We’re sorry to hear about your experience and the frustration it caused. We'll be sharing your feedback with the team for review. If you ever have any other questions or feedback, feel free to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team

Replied December 2025

Heather T.

Verified reviewer

Apparel & Fashion

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2025

EXpierence with Aircall

Aircall is great for ecommerce because it allows remote customer support, integrates with business tools, and offers call tracking. However, it can be pricey, has no video conferencing, and its mobile app can lag sometimes

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You can make and receive calls from anywhere so if you're a remote employee its perfect It .Includes call recording, call monitoring, call transfer, IVR , and business SMS.

Cons:

It just requires minimum of 3 users, so if you're a solo business owner than not so beneficial for a single person I guess!

Vendor Response

Hi Heather, and thanks for sharing this positive review! I'm glad to hear that our platform fits your remote work needs and that you're getting the most out of Aircall's various features! Your feedback regarding pricing plans is also much appreciated, which I'll bring back to the team for review. Please don't hesitate to reach out if you ever have any questions or need assistance!

Replied June 2025

Showing 1 - 10 of 457 Reviews

See All Reviews

Aircall FAQs

Does Aircall record all calls?
Yes, Aircall records all calls when voice recording is activated. Once call recording is enabled for a number, Aircall will automatically record every incoming and outgoing call for that specific line. Users can also listen to recorded calls and download them with automatic call transcriptions. Admins can disable and re-enable this feature.
Is Aircall secure?
Yes, Aircall stores call recordings and voicemails on encrypted Amazon Web Services (AWS) servers. Aircall complies with the GDPR and HIPAA to protect customer data and protected health information (PHI). Aircall also offers role-based access control, so businesses can decide who has access to what data, ensuring security and regulatory compliance.
Can you text through Aircall?
Yes, Aircall offers SMS and MMS communication to unify phone calls and messages in one place. Other SMS features include sending and receiving messages, sending emojis, shared lines, and domestic messages. Aircall also integrates with WhatsApp, HubSpot, and Salesforce to centralize customer communications.
Does Aircall have voicemail?
Yes, Aircall offers voicemail services with text-to-speech messages, custom messages, and waiting music. During business hours and after hours, customers can easily leave a message for a call back. The Professional plan also offers callback requests where customers can save their spot in line and request a return phone call, reducing wait times and potential frustration.
Who uses Aircall?
Aircall is used by sales, IT, and support teams within midsize businesses in education, financial services, healthcare, and marketing industries. These teams use Aircall to record and transcribe calls, listen to voicemails, send text messages, and leverage real-time sales coaching and call scoring to improve sales win rates. Support teams use Aircall for a five-star customer experience, and IT teams automate busywork and repetitive tasks.