ICE Click-to-Chat 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

ICE Click-to-Chat

4.8

(16)

Pricing

Starting at $45.00 one time

About ICE Click-to-Chat

ICE, also known as Integrated Customer Engagement, is a customer engagement platform created by Enterprise Technology Solutions. It is primarily a live chat application featuring browser-based chat and email communication platform, knowledgebase integration, communication management and web traffic monitoring.

ICE includes a live chat functionality that offers real-time supervisor monitoring, status messages, visitor and navigation lists and a variety of visual (pop-up) and audible alerts. As with most live chat applications, ICE integrates directly into the customer’s website and is compatible with the full range of Internet browsers.

All communications are sent over 128-bit SSL HTTPS connections. Proactive chat and post-chat surveys included with ICE can help monitor visitor conversions and purchases. Automatic Chat Distribution feature allows assigning chats to the available agents.

ICE is available on a monthly subscription basis that offers support via phone and email.

ICE Click-to-Chat Screenshots

ICE Click-to-Chat Pricing and Plans

Starting price: $45.00 one time

Free Trial

Free Version

Premium

$45.00

flat rate, one time

Plan includes:

Chat Customer Convenience
Chat Operator Convenience
Customizable Chat Buttons
Marketing
Online/Offline Status
Proactive Invitation Gallery
Reports and Traffic Monitoring Abilities
Safety

Ultimate

$65.00

flat rate, one time

Plan includes:

Advanced Reporting and Traffic Monitoring Abilities
Chat Customer Convenience
Chat Operator Convenience
Customizable Chat Buttons
Marketing
Online/Offline Status
Proactive Invitation Gallery
Reports
Safety
Tracking Abilities

Enterprise

Pricing available upon request

Plan includes:

Advanced Reporting
Authenticated Space
Chat Customer Convenience
Chat Operator Convenience
Customizable Chat Buttons
FLO
Marketing
Online/Offline Status
Open API Integration and Traffic Monitoring Abilities
Proactive Invitation Gallery

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ICE Click-to-Chat Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of ICE Click-to-Chat
Customizable Branding
Geotargeting
Offline Form
Proactive Chat
Real-time Consumer-facing Chat
Reporting/Analytics
Screen Sharing

ICE Click-to-Chat User Reviews

Overall Rating

4.8

Ratings Breakdown

81%

19%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

4.9

Functionality

4.8

Have you used ICE Click-to-Chat and would like to share your experience with others?

Shabbir K.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 6 months

Review source

Reviewed May 2018

Great product at a great price

Ability to review detailed reports on where the chats get initiated, reason for chats, and detailed transcript for further data analysis.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and most of the functions work really well. It is easy to configure, and customizable based on our need

Cons:

There are some features like dynamic dispositions that is still not available but it is not a deal breaker

Elza M.

Verified reviewer

Consumer Services

10000+ employees

Used weekly for less than 12 months

Review source

Reviewed October 2024

Easy and simple chat platform

I can use the features that I commonly need when chatting with a customer, what gives me confidence doing my job without worrying about the system itself.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It leads me direct to the point, I login and use it, simply that way.

Cons:

I don't see any negative points on this platform.

Marie N.

Verified reviewer

Telecommunications

10000+ employees

Used daily for less than 6 months

Review source

Reviewed March 2019

ICE Chat Review

So far I haven't had any issues.

Ratings Breakdown

Ease of use

Functionality

Pros:

Its easy to navigate. It is still new for me so I haven't had to do to much to get it down so far.

Cons:

I would like to offer making claims for the customer online. I am not sure if that's a software issue or our security.

Verified

Reviewer

Used daily for less than 2 years

Review source

Reviewed May 2018

Overall great experience with a great product.

Better understanding of our customer base

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use and the team of people to help and support us, the software easily integrated into our existing website. The reporting suite and the automatic email of every chat transcript let me keep an eye on every customer service interaction.

Cons:

That we didn't have more customers use it, unfortunately our customer base did not have a lot of questions during their website sessions so we did not get a lot of chats.

Carolyn B.

Used daily for less than 12 months

Review source

Reviewed May 2018

Great platform that has helped with our continued growth!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. The ease of use for changing agents, skills, etc. 2. When I do have an issue, the ICE team provides updates and a quick response 3. Functionality of the system 4. Updates from the team when they are making changes, having outages, etc.

Cons:

I find the system to be somewhat limited on specific reports. Also, it seems like not all data is always available as to where the customer is from, IP address, etc. This helps us when pulling historical, analytical information.

Verified

Reviewer

Used daily for less than 6 months

Review source

Reviewed May 2018

Awesome!

Ratings Breakdown

Ease of use

Functionality

Pros:

This chat is efficient because it allows you to communicate with other employees in your work space.

Cons:

Sometimes the server to this software crashes. Other than that it is great and I would highly recommend.

Lindsey H.

Verified reviewer

Insurance

10000+ employees

Used daily for less than 6 months

Review source

Reviewed March 2019

New ICE Chat Agent

A great experience so far. I think it's a good idea to have this option so customers have a variety of ways they can contact us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Provides another way of communicating with customers and getting their problems solved.

Cons:

Having to log out completely and close the browser window to prevent being accidentally logged back in while away from computer. Also the "reminder" ring tones when already in a chat are annoying. No agent who cares about their job is going to ignore the customer. It doesn't need to keep ringing every minute or so when we're already typing a response.

Howard S.

Consumer Goods

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2018

Ice is nice

The staff has been great. Professional. Attentive. Sensitive to the clients needs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The versatility of dashboard. Reporting capabilities are terrific

Cons:

Little tricky in creating a few reports but minor

Randy S.

Insurance

Used unspecified for less than 2 years

Review source

Reviewed October 2015

Sr. Director Call Center Operations

Ratings Breakdown

Ease of use

Functionality

Pros:

We implemented ICE just over a year ago. It has lived up to expectations and more, allowing us to serve our customers more effectively and efficiently. The team at Etech were there for us every step of the way in setting up our live chat. We were up and running with little effort required from our internal IT team. And, we now have more capabilities with live Chat then we had with a larger, well known provider, at almost half the cost.

Cons:

Nothing at this time! The product works as we expected it to, and we haven't required support since initial implementation.

Angela G.

Management Consulting

Used unspecified for less than 12 months

Review source

Reviewed November 2015

Operations Performance Analyst

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I love the fact that the administrator has the ability to do everything right from the admin panel to setup new campaigns, skills, agents, buttons, surveys and more. Coming from a product where you had to reach out to your account manager to make changes was a burden and this product is so user friendly. Also, it makes implementation for our web designers so easy.

Cons:

Would like to see more options with the reporting of the data and have the ability to export them in csv or data dump format for ease of integrating into other reports. However, they do have the ability to send the raw data to your company through a file feed which is awesome. One other thing would be to have a 24 hour tech support line.

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