VirtualPBX 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

VirtualPBX

4.7

(36)

Pricing

Starting at $9.00 per month

About VirtualPBX

VirtualPBX is a cloud-based phone solution that caters to all-sized businesses. VirtualPBX enables companies to streamline and improve communications with features such as unlimited minutes, video conferencing, business SMS, auto-attendant, customized greetings, and more.

In addition, VirtualPBX offers powerful features like call recording, CRM integration, email-to-fax, hot desking, ACD queues, and a free browser-based web phone.

Enterprise businesses can integrate with robust solutions like Zapier and Webhooks to tether their phone system to over 700+ business apps. VirtualPBX offers services on a monthly and annual subscription basis that includes US-based support via phone, email, and live chat.

VirtualPBX Screenshots

VirtualPBX Pricing and Plans

Starting price: $9.00 per month

Free Trial

Free Version

Starter

$9.00

per user, per month

Plan includes:

Unlimited Local Minutes in the US, Canada, & Mexico
Free Local Number (per user)
Call Forwarding

Pro

$17.00

per user, per month

Plan includes:

Send and Receive Text Messages
Call Recording
Zapier and Webhooks Integration
VoIP Device Included

Premier

$28.00

per user, per month

Plan includes:

White Glove Configuration
Priority Support
Up to 20 Auto Attendants
Real-Time Dashboards
Microsoft Teams & API Integration

Confused about pricing? We've got you covered.

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VirtualPBX Features

Popular features found in Call Recording
Activity Dashboard
Automatic Call Distribution
Call Center Management
Call Monitoring
Call Tagging
Call Transcription
Computer Telephony Integration
Event Triggered Actions
File Transfer
Interaction Tracking
IVR
Recording
More features of VirtualPBX
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Archiving & Retention
Audio/Video Conferencing
Auto-Dialer
Automated Attendant
Automated Responses
Callback Scheduling
Call Center Integration
Call Conferencing
Call Disposition
Caller ID
Caller Profiles
Call List Management
Call Logging
Call Queues
Call Recording
Call Reporting
Call Routing
Call Screening
Call Tracking
Call Transfer
Call Whispering
Chat/Messaging
Collaboration Tools
Communication Management
Conferencing
Contact Database
Contact Management
CRM
Customizable Caller ID
Customizable Reports
Dashboard
Employee Directory
Fax Management
File Sharing
Group Messaging
Inbound Call Center
Live Chat
Manual Dialer
Mass Texting
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Language
Multi-User Collaboration
On-Demand Recording
Online Voice Transmission
PBX
Performance Management
Projections
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Remote Access/Control
Reporting/Analytics
Reporting & Statistics
Ring Groups
Scheduled Messaging
Scheduled Recording
SIP Trunking
SMS Marketing
SMS Messaging
Softphone
Surveys & Feedback
Tagging
Text to Speech
Third-Party Integrations
Two-Way Audio & Video
Unified Communications
Video Chat
Video Conferencing
Virtual Call Center
Virtual Extensions
Virtual Voicemail
Voice Mail
Voicemail Transcription
Voice Recognition
VoIP
VoIP Connection

VirtualPBX Integrations

Dropbox Business

Salesforce Platform

Zapier

Asana

HubSpot CRM

Shopify

See all 13 integrations

VirtualPBX User Reviews

Overall Rating

4.7

Ratings Breakdown

83%

11%

Secondary Ratings

Ease of Use

4.4

Value for money

4.5

Customer support

4.7

Functionality

4.6

Have you used VirtualPBX and would like to share your experience with others?

Christopher W.

Verified reviewer

Internet

2-10 employees

Used daily for more than 2 years

Reviewed January 2019

A simple way to get a professional phone system for your business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been VirtualPBX customers for years. When our small business outgrew something like Google Voice, we needed something that had robust calling features that matched our business model. We also needed something modern, and VirtualPBX hit the right price point for us. We are a web development company of about half a dozen people, who each need their own extension and routing rules, forwarding to their cell phone, and SIP softphone capability since we're frequently on the move. VirtualPBX provides all these "level up" advanced features of a traditional PBX or in-house system, without all the overhead or tech know-how. Their concierge service translated all our requirements into the configuration and setup, trained us, and then we were off and running.

Cons:

The new "Dash" experience is modern and makes mostly intuitive sense, but isn't perfect. But online chat is very responsive to help you get through any issues you have, and it's right there, which I love. Less so with the software, but I wish the SIP licenses weren't an add-on cost.

Amanda L.

Verified reviewer

Executive Office

11-50 employees

Used daily for less than 2 years

Reviewed October 2025

VPBX is Helpful, Affordable, and Responsive

Overall, the experience has been good. The IT support is very helpful and goes above and beyond to support us as needed. We have not yet explored the mobile options for message sending, but we will be doing so in 2026. The call management and recording system has been better than expected.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to use and easy to set up. The customer support is extremely prompt and helpful. There have been very few and very short outages. This is helpful so that it doesn't interrupt service to our clients. Our team members are able to use phone, browser, or mobile, and this is extremely helpful.

Cons:

I would love to see a lower cost as our number of active lines fluctuates. I know it is difficult to stay competitive. I would also like the ability to customize the reporting to show outbound calls for each team member without having to pull the data manually.

Reasons for switching to VirtualPBX

Our team members make a lot of calls during the week. Google Voice was reporting our work numbers as spam and blocking them, making them unusable. They had zero workarounds for this, even though we paid for each line.

Steve H.

Verified reviewer

Real Estate

Self-Employed

Used daily for less than 2 years

Review source

Reviewed January 2024

Support was not up to todays norms.

Wasted about three weeks trying to get my SMS account set up. They have not clue what they were doing and would do nothing to help me.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing, could not get help with problems I was having from any department, all were just passing the buck.

Cons:

Support from their onboarding department.

Reasons for switching to VirtualPBX

Could not implement my SMS and would not respond to messages I was sending.

Vendor Response

Hello Steve, we understand your frustration with not having your texting campaign approved by the FCC. Although our team did our best to guide you through the process, unfortunately, your denied registration was based on criteria set by the FCC.

Replied March 2024

Paul E.

Verified reviewer

Legal Services

2-10 employees

Used daily for less than 6 months

Reviewed August 2025

[sensitive content hidden] was my guardian angel.

Excellent! [sensitive content hidden] was personable, stayed on top of getting my number ported and set up, and the system has worked so far.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That [sensitive content hidden] got my line ported & set up in a few days so I did not suffer any down time for my business.

Cons:

A bit pricey compared to what I had with VOIPO and what was recomended, VOIP.MS but it has worked without a problem so far.

Reasons for choosing VirtualPBX

Quick to port my number and get me set up and running.

Bill B.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Reviewed September 2025

Good Value and Customer Service

Overall I am pleased. The service is works well, is fairly easy to administer. The online guides are helpful. I appreciate the chat feature where someone is always available to help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been with VirtualPBX for well over a decade and have not had a bad experience. The tech support staff is always responsive and helpful. My business has grown significantly and VirtualPBX has helped me along the way.

Cons:

The user interface (Dash) is a little confusing for people who don't work in telecom/business phone systems, but tech support is helpful and many times, once any changes are made, the system requires little-to-no interaction.

Carlos R.

Verified reviewer

Insurance

Self-Employed

Used daily for more than 2 years

Reviewed April 2024

Sole Practitioner

I enjoy the convenience. As long as I have my cell and my laptop, I have my office.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

No infrastructure needed. I enjoy the convenience. As long as I have my cell and my laptop, I have my office.

Cons:

I do not have any complaints about the service.

Crystal J.

Verified reviewer

Religious Institutions

2-10 employees

Used daily for less than 2 years

Reviewed May 2024

VirtualPBX has made my job easier!

I have a very positive experience using VirtualPBS

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being able to access my voice messages from my email.

Cons:

Recording the greetings was a bit confusing for me

Reasons for choosing VirtualPBX

When I started working here it was already installed in my computer

Tom S.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 2 years

Reviewed May 2024

I really like VirtualPBX and Virtual Text

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How it goes everywhere with us and is accessible on all our devices

Cons:

We didn't like working out all the bugs to start with

Reasons for choosing VirtualPBX

The price and features were just what we wanted

Daniel T.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2023

Forced 300% Increase for 17 year customer - Only 30 day notice.

Their management won't directly work with you to resolve and issue that they have themselves brought on.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was a stable platform until their upgrade over the last few years. We worked with them until they got most of their issues resolved.

Cons:

What has become the major issue with VirtualPBX is the cost.We have been a customer of VirtualPBX for 17 years. We have been with them through their technical transition over the last several years costing us thousands in human resources to adjust/fix our implementation so that our system would work correctly. Now they have come after their long standing customers with a FORCED switch over to a NEW pricing plan scheme. We were given only a 30 day notice that we were going to be switched to a NEW plan. No where did it state the pricing difference. Upon several calls/emails with them it became apparent that our NEW plan was going up 300%. They have been unwilling to discount it back down to our previous plan pricing. We haven't changed anything it is their company greed and culture of their management team to force this on their customers. The very best their management team could do was to offer an 80% increase IF we signed a 2 year binding contract. We have never had or needed a contract with them until now.This behavior is borderline criminal to do to customers that have an implemented / integrated system that they know you can't easily switch in a few days.Now we can spend several man weeks of time implementing a new solution that wasn't planned. In the meantime they will be gouging us the FULL 300% increase starting tomorrow.Awful company culture. VirtualPBX management should be ashamed of themselves.

Dany H.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed March 2018

Started using a VoiP system a few years ago and we've been very happy with it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient. I also love they they are saving us a considerable amount of money on a monthly basis compare to the local phone company.

Cons:

As always, setting things up can be a bit challenging the first time and it's not the most user friendly UI. However they customer support has always been top notch.

Vendor Response

Hi Dany, your review made our day! We love hearing that Dash Plans allows you to turn any location into your "virtual office". If you have any further feedback or questions for our team please reach out to support@virtualpbx.com.

Replied January 2019

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