VirtualPBX 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

VirtualPBX

4.7

(36)

Pricing

Starting at $9.00 per month

About VirtualPBX

VirtualPBX is a cloud-based phone solution that caters to all-sized businesses. VirtualPBX enables companies to streamline and improve communications with features such as unlimited minutes, video conferencing, business SMS, auto-attendant, customized greetings, and more.

In addition, VirtualPBX offers powerful features like call recording, CRM integration, email-to-fax, hot desking, ACD queues, and a free browser-based web phone.

Enterprise businesses can integrate with robust solutions like Zapier and Webhooks to tether their phone system to over 700+ business apps. VirtualPBX offers services on a monthly and annual subscription basis that includes US-based support via phone, email, and live chat.

VirtualPBX Screenshots

VirtualPBX Pricing and Plans

Starting price: $9.00 per month

Free Trial

Free Version

Starter

$9.00

per user, per month

Plan includes:

Unlimited Local Minutes in the US, Canada, & Mexico
Free Local Number (per user)
Call Forwarding

Pro

$17.00

per user, per month

Plan includes:

Send and Receive Text Messages
Call Recording
Zapier and Webhooks Integration
VoIP Device Included

Premier

$28.00

per user, per month

Plan includes:

White Glove Configuration
Priority Support
Up to 20 Auto Attendants
Real-Time Dashboards
Microsoft Teams & API Integration

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VirtualPBX Features

Popular features found in Call Recording
Activity Dashboard
Automatic Call Distribution
Call Center Management
Call Monitoring
Call Tagging
Call Transcription
Computer Telephony Integration
Event Triggered Actions
File Transfer
Interaction Tracking
IVR
Recording
More features of VirtualPBX
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Archiving & Retention
Audio/Video Conferencing
Auto-Dialer
Automated Attendant
Automated Responses
Callback Scheduling
Call Center Integration
Call Conferencing
Call Disposition
Caller ID
Caller Profiles
Call List Management
Call Logging
Call Queues
Call Recording
Call Reporting
Call Routing
Call Screening
Call Tracking
Call Transfer
Call Whispering
Chat/Messaging
Collaboration Tools
Communication Management
Conferencing
Contact Database
Contact Management
CRM
Customizable Caller ID
Customizable Reports
Dashboard
Employee Directory
Fax Management
File Sharing
Group Messaging
Inbound Call Center
Live Chat
Manual Dialer
Mass Texting
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Language
Multi-User Collaboration
On-Demand Recording
Online Voice Transmission
PBX
Performance Management
Projections
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Remote Access/Control
Reporting/Analytics
Reporting & Statistics
Ring Groups
Scheduled Messaging
Scheduled Recording
SIP Trunking
SMS Marketing
SMS Messaging
Softphone
Surveys & Feedback
Tagging
Text to Speech
Third-Party Integrations
Two-Way Audio & Video
Unified Communications
Video Chat
Video Conferencing
Virtual Call Center
Virtual Extensions
Virtual Voicemail
Voice Mail
Voicemail Transcription
Voice Recognition
VoIP
VoIP Connection

VirtualPBX Integrations

Dropbox Business

Salesforce Platform

Zapier

Asana

HubSpot CRM

Shopify

See all 13 integrations

VirtualPBX User Reviews

Overall Rating

4.7

Ratings Breakdown

83%

11%

Secondary Ratings

Ease of Use

4.4

Value for money

4.5

Customer support

4.7

Functionality

4.6

Have you used VirtualPBX and would like to share your experience with others?

James R.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Reviewed January 2019

VirtualPBX makes my job easier

I am in sales and VirtualPBX works well with my crm. I use the softphone and just click the phone number and it dials.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Set up is quick and easy; Call quality is excellent

Cons:

Customer service is overseas and while everyone is nice and tries to be helpful, sometimes it takes a couple calls to find someone who knows how to solve an issue.

Joshua V.

Verified reviewer

Construction

51-200 employees

Used daily for less than 6 months

Reviewed May 2024

Great Product & Great Customer Service

So far, our experience has been great. The transition to VOIP from landline phones happened seamlessly and we had great service getting setup.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The two best things about VirtualPBX is (1) the ease of use, and (2) they're top notch customer support.

Cons:

I miss the ability (that was in a previous generation of VirtualPBX) for the auto attendant to listen for faxes on every line. That is a great tool that is no longer offered, but needs to be re-implemented.

Reasons for switching to VirtualPBX

We needed something a little more robust.

Abdul G.

Verified reviewer

Telecommunications

11-50 employees

Used daily for free trial

Review source

Reviewed September 2023

Average and needs improvement

We have decided to eliminate VitualPBX from our selection

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Compared to other systems, VirtualPBX is average

Cons:

Support and the introduction to the system was poor.

Verified

Reviewer

Retail

2-10 employees

Used weekly for more than 2 years

Reviewed January 2019

Stellar Customer Service

Port in Toll free number to existing account.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, working with customer service.

Cons:

A tad confusing but, VPBX offers excellent support/explanations

Vendor Response

Thanks for reviewing VirtualPBX! We really appreciate your positive feedback on our 24/7 customer support and the user-friendliness of Dash. We are always here if you need us to clarify anything. Feel free to contact support@virtualpbx.com if you have any further feedback or questions for our team.

Replied January 2019

Touta C.

Verified reviewer

Apparel & Fashion

2-10 employees

Used daily for less than 2 years

Reviewed February 2019

Best customer service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Overall it’s the only one I can use as wish before I find them I did try many others.

Cons:

The customer service is impeccable and knowledgeable

Joshua V.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Reviewed March 2019

Great Service!

I have been using VirtualPBX for almost 10 years. I was a little confused at first being new to this type of service but the customer service is amazing and one call gets you all set up!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer Service is top notch. Feature rich platform

Cons:

nothing really. it was a little confusing getting things ported at first but customer service helps get it figured out

Joshua M.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Reviewed February 2019

Terrific SMB Solution

We were using a GVoice line that forwarded to a cell as our main business line. As you can imagine, that got old quickly. So we started looking for a solution and found VirtualPBX. It was exactly what we were looking for. They made it incredibly easy to build out a Virtual Receptionist, build multiple custom mailboxes, and forward voicemail emails to the right people internally.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The team at VirtualPBX made it incredibly easy to add much needed functionality to a phone solution for our small business.

Cons:

I'm finding it difficult to identify something I don't like about the software...

Verified

Reviewer

Broadcast Media

2-10 employees

Used weekly for more than 2 years

Reviewed March 2019

Great Customer Service

Makes my business look, good

Ratings Breakdown

Ease of use

Functionality

Pros:

I have used them for over 10 years..have been very pleased, with the system and customer service

Cons:

I cant find anything that ,I do not complain about

Jason O.

Verified reviewer

Security and Investigations

11-50 employees

Used weekly for less than 12 months

Reviewed January 2019

5 year customer

Overall I’ve been very happy with the service and it’s a inexpensive alternative to answering services

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use system once I set it up and when I did have a problem it was corrected easily

Cons:

Only problem I had was the switch over from old software to new software, I had a problem with calls no longer being forwarded but it was quickly resolved

Verified

Reviewer

Self-Employed

Used monthly for less than 6 months

Review source

Reviewed May 2018

Communication made easy, FINALLY!

Ratings Breakdown

Ease of use

Functionality

Pros:

VirtualPBX made it easy for every member on my team to communicate effectively and without time being wasted on setting up calls and making sure each member was present.

Cons:

I think the visual layout could have been more visually pleasing, from a creative standpoint, but other than that this is a great app.

Showing 1 - 10 of 36 Reviews

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