RazorSync 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

RazorSync

4.3

(487)

Pricing

Starting at $85.00 per month

About RazorSync

RazorSync is a cloud-based field service management solution that features both mobile and desktop capabilities. It is supported on Android and iOS and is designed for small and midsize field service businesses. Key features of this solution include customer management, scheduling and dispatching, field worker management, job estimating and invoicing.

RazorSync sends email notifications and text messages to field technicians reminding them of their work schedules and jobs. The solution features on-site invoicing and automatic updates to customer records, as well as GPS tracking capabilities for offices to monitor and adjust field workers schedules and routes on the fly. Users can store customer records including communications, notes, photos and work history at one place. Users can also create new service requests based on previous work performed for a customer.

RazorSync is suited for many different types of field service operations, including cleaning services, HVAC, lawn care, and IT or computer repair. Pricing is available on a monthly basis.

RazorSync Screenshots

RazorSync Pricing and Plans

Starting price: $85.00 per month

Free Trial

Free Version

Solo

$85.00

flat rate, per month

Plan includes:

1-on-1 Training
iOS and Android Mobile Apps
Service Dispatch
Job Tracking & Scheduling
Recurring Scheduling
Ad-Hoc Reporting
Accept Credit Card Payments
Inventory Management
QuickBooks Desktop & Online Sync ($20/month)
Advanced Notifications ($20/month)

Team

$175.00

flat rate, per month

Plan includes:

Benefits of Solo Plan
QuickBooks Desktop & Online Sync
Advanced Reporting & Notifications
Route Optimizations ($50/month)
Templates ($30/month)

Pro

$360.00

flat rate, per month

Plan includes:

Benefits of Team Plan
Route Optimization
Inventory Management
Templates

Enterprise

Pricing available upon request

Plan includes:

Benefits of Pro Plan
Unlimited Users & Training

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RazorSync Features

Popular features found in Field Service Management
Alerts/Notifications
Billing & Invoicing
Calendar Management
Contact Database
Electronic Signature
GPS
Inventory Management
Mobile Access
Online Time Clock
Quotes/Estimates
Routing
Service History
More features of RazorSync
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
API
Appointment Scheduling
Audit Trail
Automated Scheduling
Automatic Backup
Availability Management
Billing Portal
Calendar Sync
Client Portal
Contract/License Management
Cost Estimating
Cost Tracking
Credit Card Processing
CRM
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Invoices
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Document Storage
Drag & Drop
Electronic Payments
Employee Database
Employee Management
Employee Scheduling
Equipment Tracking
Estimating
File Storage
For Commercial and/or Industrial Electrical Contractors
For Handyman Industry
For Plumbing Industry
Geographic Maps
Group Scheduling
Hourly Billing
Interaction Tracking
Inventory Control
Inventory Tracking
Invoice Creation
Invoice History
Invoice Management
Invoice Processing
Job Costing
Job Management
Job Tracking
Labor Forecasting
Location Tracking
Maintenance Scheduling
Mobile Alerts
Mobile App
Mobile Payments
Mobile Signature Capture
Monitoring
Multi-Location
Offline Access
Online Booking
Online Invoicing
Online Payments
Payment Collection in the Field
Payment Processing
Payroll Management
Project Management
Project Tracking
QuickBooks Integration
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-time Scheduling
Recurring/Subscription Billing
Reminders
Reporting & Statistics
Resource Scheduling
Scheduling
Secure Data Storage
Self Service Portal
SMS Messaging
Subcontractor Monitoring
Task Scheduling
Tax Calculation
Technician Management
Third-Party Integrations
Time & Attendance
Time & Expense Tracking
Time Tracking
Workflow Management
Work History
Work Order Creation
Work Order Management

RazorSync Integrations

Google Calendar

Google Maps

Microsoft Outlook

QuickBooks Online Advanced

PayPal

QuickBooks Online

RazorSync User Reviews

Overall Rating

4.3

Ratings Breakdown

50%

35%

12%

Secondary Ratings

Ease of Use

4.1

Value for money

4.3

Customer support

4.5

Functionality

4.0

Dawn L.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

Prices keep rising

Previously 4

Razor sync is fine for a customer data base and service schedule for technicians but we were initially sold on it helping us schedule and telling us when customers were due for service based on our inputs but that isn't how the system actually works

Ratings Breakdown

Ease of use

Value for money

Previously 3

Customer support

Functionality

Previously 3

Pros:

We needed a system to be able to remotely look up our customers information and scheduling and this did that

Cons:

The prices keep going up. We've used razor sync for about 3 years now and are play no more than double what we started at without changing anything in our use or any improvements that affect our companies use of the software.

Reasons for choosing RazorSync

My husband liked razor sync better so thats what we went with. Now we wish we'd chosen otherwise with prices rising every time we turn around.

Pavel S.

Verified reviewer

Recreational Facilities and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

What I would like have added or changed

I like it very much it suits our needs very well and I notice a steady improvement. So far the customer service has been great every time a call. I believe over the last 3-4 years we had a technical issue only once when Amazon servers were down or something. Will keep on using it and recommending it to my peers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Custom service forms. I can create a standard form for pretty much any need. I like the automatic invoicing and Quickbooks integration, gps locator for field workers and time keeping is also great

Cons:

I am not sure if it is a "con" but I wish after I import all invoices from Razorsync to Quickbooks, that the invoices already have the checkmarks for the allowed payment options, as now after I generate 50 invoices I need to open each one and checkmark the 2 payment options (bank transfer and CC). On the other hand that way I may catch a wrongly generated invoice. Another thing I don't like is when I set the recurring services/ work orders and I add a service item when I set up the recurring service (i.e. the cost of the service and a service form to be filled by our employee), the next time I set any service for this client it will include the same forma nd the same service item - so I need to go in and delete those --- is there a way to add service forms and items in a recurring service without having those aper in every later job for the same client?

Reasons for choosing RazorSync

Yes, I did, but back then when we were looking for that type of software the cost was the main factor, you were very reasonably priced and still are. For a small company, the $10-dollar difference per user really adds up on an annual basis.

Vendor Response

Thank you for the great review Pavel! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.

Replied November 2019

Nicholas B.

Verified reviewer

Facilities Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2021

Very good in theory but only mediocre in execution

Ultimately, RazorSync works well enough for our business to function and depend on it for the essentials. The GPS functionality at its best is not dependable but at its worst, just does not work. I have spent hours speaking to the engineering team to no avail. The customer support is fantastic, however, and will take the time and are available for generous hours throughout the day.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Excellent customer service, a lot of features, good comprehensive data banks, limitless storage for data, a lot of customization options

Cons:

Very restrictive despite the amount of customization options, a lot of technical errors, not user friendly/intuitive, a lot of problems with navigating the website/user interface

Scott R.

Verified reviewer

Construction

Self-Employed

Used daily for less than 6 months

Reviewed September 2023

I wear all the hats

There is a little bit of a learning curve, but it is fairly intuitive. When I get stuck, customer service is very responsive, with short hold times and hands-on tutorial help

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The flexibility of the invoice entries. I can edit as needed.

Cons:

I'd like to see the ability to automate discounting and service charging for credit card payments when invoicing services

Reasons for choosing RazorSync

RazorSync is a bit better when cellular is not available

Reasons for switching to RazorSync

Mediocre customer service, cluttered, un-editable service items,

Vendor Response

Hello Scott! Thank you for your positive review. We're thrilled to have you as our Customer and genuinely appreciate your feedback and especially, your acknowledgement of our 'high touch' Customer Service Team. You can be assured that we'll continue to improve our feature set to increasingly deliver more value. Many thanks again!

Replied September 2023

Brianna H.

Verified reviewer

Construction

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2021

Okay software for the price

Razor Sync is a decent program and we are making things work the best that we can. The set up did not go as well as we were told it would and a lot of our customer information was not transferred over. I had to hire someone else to come in and move over our customer data.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Razor Sync is user friendly for the most part and I like that all customer info is in one place with unlimited space. I like that it is a cloud based program and can be accessed anywhere.

Cons:

The software does NOT work with Quick Books as well as we were lead to believe which was the biggest factor for us when we decided to purchase. We have tried to get our Razor Sync to link to our Quick Books with tech support on multiple occasions which were unsuccessful so it has caused a lot of issues with out billing. We also have had over 6 instances where the Razor Sync invoicing and payments have caused customers to get double charged and I have had to call and have the second charge reversed. It does not show up in our Razor Sync only on the customers card statement. Also our mobile ap goes down often and our field techs can not use it.

Reasons for choosing RazorSync

It seemed like a much better price point with all the same features however it does not seem to be comparable or work the way we were led to believe it would. If we hadn't just moved all our customers over we would probably look into other software programs.

Reasons for switching to RazorSync

Wintac was not a cloud based software and we wanted an ap for our field employees to use.

Vendor Response

We appreciate the feedback Brianna. Please reach out to support at 877-675-4395 ext. 2 so we can help with the issues you are having.

Replied March 2021

Thomas S.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Makes our business work...

Without a software like this, our company would be almost impossible to operate efficiently. Although it can be slow responding to touch at times especially when the techs are navigating between screens on ipads in the field, it does function well 90% of the time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We like that we can really track each service call and pull up reports that will list each call and what status it is in, based on what we customized out status headings to be. Its great to be able to back track and un-invoice something if we want to reopen the work order, or service request. Also, the fact of adding multiple work orders to one service request for a job that may be ongoing or needing return trips is an excellent feature and essential part of our requirements.

Cons:

It is really tricky navigating and opening past work orders and invoices to view history. Also confusing and somewhat limited in customizing customer entries and how it is set up for adding or deciphering sites versus billing, etc. Commercial customers can not be saved without adding a first and last name? this is strange and entries have to be modified in Quickbooks online after we export.

Reasons for switching to RazorSync

Razorsync offered more options that suited our operation better and made us more efficient.

Vendor Response

Thank you Thomas for your review. We are glad to hear its making your business operate more efficiently! Please reach out if you have any questions, our team is always happy to help!!!

Replied November 2019

BRENDA C.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2021

LOVE IT!

Love the way I can just put it on peoples routes and not have to remember to tell them. As long as they Sync it works wonderful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I do all my scheduling through this system. I love the app and what I use on the computer. I can go any where and use any computer or smart phone and get the most out of it. If there's something not quite jiving with my life I can always find a way to make this system work. I don't think I use all the features to their fullest but it's there for me once I figure it out or have them figure it out for me.

Cons:

I sometimes have to figure it out but can't think of much I don't like. When I started using it 5 years ago it was difficult till it wasn't. Everything takes some getting used to and this was some learning but not to challenging. Growing pains only.

Reasons for choosing RazorSync

They just fit my small business so much better. They never treat me like I'm a small business.

Reasons for switching to RazorSync

It was way to expensive. It didn't start that way but within 2 years it went up almost 10 times as much. I don't know if RazorSync has ever gone up in price and I can function a lot better knowing they aren't killing me in price.

Vendor Response

Thank you for the great review Brenda! We are grateful to be able to help your business. If you ever need anything, please do hesitate to reach out to us.

Replied April 2021

Heather C.

Verified reviewer

Construction

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2021

Has Potential

We see that a CRM program would be tremendously helpful to our business, but unfortunately RS is costing a lot of man hours to resolve quirks and glitches, only to have new ones come up. Customer support is usually very helpful - but there are limitations with this software. It just eats up so much of our employee time and energy to keep it working for us. We are on the lookout for something else.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to see how navigation of the software should work. The schedule is clear and has multiple views for daily / weekly / monthly.

Cons:

It is VERY "glitchy". Working one day, kicking us out the next. Places don't seem to connect - for example customer notes will appear in one spot for administration, but then the techs don't see it. Tech's will enter a customer notes and administration can't find it.

Reasons for choosing RazorSync

RS was more visually pleasing, appeared easier to navigate with very little training.

Reasons for switching to RazorSync

It was not well suited for our type of industry.

Vendor Response

Thank you for your feedback, can you please call us at 877-675-4395 option 2 for support so we can document the issue in order to get it resolved?

Replied April 2021

Luke E.

Verified reviewer

Construction

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2019

Great concept

We have reduced our paper usage since using razor as well as communication with our Tech's. It has also sped up our tech's in the field knowing their daily tasks in real time. The experience would be better if when sending invoices it would take reviews that I can move to social media!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love the concept, we use it daily here for disbatching, GPS and invoicing. I like the detailed hours so I can track time on the road vs time at the job!

Cons:

We find the software to be very slow loading each different window. The system is confusing and not very easy to change a estimate to a work order, changing to a invoice is easy tho. I have had customers get upset with all the notifications they get from the software to the point I have had to shut off all contact between Razor and them. I would like to see estimates to be able to be invoiced in draws as the project moves forward.

Reasons for choosing RazorSync

It did more of what we were looking for

Reasons for switching to RazorSync

We wanted one system that did everything we needed.

Vendor Response

Thank you for your review and feedback Luke! Happy to hear that you are saving paper! Please reach out to us if we can help you with anything. 877-675-4395 option 2 for support.

Replied November 2019

marc m.

Verified reviewer

Construction

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

very good program, with a few minor changes can be great!

Time-efficient , least paperwork more profit!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

price, support, offline capabilities, relatively easy to use.

Cons:

QB integration, communication with customers(ex. mail to only one person at a time), miss some intuitive options, no statement or finance charging option

Reasons for choosing RazorSync

1.cost 2. looked simple but yet has expandable option 3. QB intergration

Reasons for switching to RazorSync

although their communication with the customer was better and easier, they lack offline capabilities ( causing us clock in and clock out issues and lost info on invoices.) was a deal-breaker and they were more $

Vendor Response

Thank you Marc for this review! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!!

Replied November 2019

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