Kaseya VSA 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Kaseya VSA

4.0

(206)

Pricing

Pricing available upon request

About Kaseya VSA

Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various industries. It provides a central console for managing IT operations including handling complaints, ticketing, auditing, monitoring performance and reporting.

Users can receive complaints, generate complaint tickets and service complaints around systems, servers, networks and mobile devices remotely. Designed for in-house IT staff, Kaseya VSA provides an integrated IT management platform to manage IT issues and service complaints remotely. The patch management module automatically updates servers, workstations and users’ computers with the security patches and software updates.

IT staff members can schedule updates at an individual system level, departmental level or throughout the entire organization. The solution provides information on CPU, network bandwidth and server load through an integrated console to monitor the performance of IT infrastructure in real-time. Kaseya VSA is available on a per user per month basis that includes support through an online knowledge base.

Kaseya VSA Screenshots

Kaseya VSA Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

Plan includes:

RMM
Endpoint Management
IT Management for Msps

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Kaseya VSA Features

Popular features found in IT Management
Access Controls/Permissions
Capacity Management
Compliance Management
Incident Management
Issue Auditing
License Management
Maintenance Scheduling
Remote Access/Control
Server Monitoring
Ticket Management
More features of Kaseya VSA
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Anti Virus
API
Application Management
Approval Process Control
Asset Tracking
Audit Management
Audit Trail
Authentication
Automated Scheduling
Automatic Backup
Automatic Patch Deployment
Automatic Scans
Backup and Recovery
Bandwidth Monitoring
Baseline Manager
Change Management
Chat/Messaging
Collaboration Tools
Compliance Tracking
Configurable Workflow
Configuration Management
CPU Monitoring
Credential Management
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Customization
Dashboard
Data Visualization
Deployment Management
Desktop Virtualization
Device Auto Discovery
Device Management
Diagnostic Tools
Drag & Drop
Email Monitoring
Employee Activity Monitoring
Event Logs
File Sharing
File Transfer
For MSPs
Help Desk Management
HIPAA Compliant
Inventory Management
IP Address Monitoring
Issue Management
IT Asset Management
IT Asset Tracking
IT Reporting
Knowledge Management
Live Chat
Maintenance Management
Mobile Access
Mobile Device Management
Monitoring
Multiple Monitor Access
Multiple User Accounts
Multi-User Collaboration
Network Mapping
Network Monitoring
Network Resource Management
Network Wide Management
Patch Management
Patch Prioritization
Patch Testing
Performance Management
Performance Metrics
Policy Management
Power Management
Print Management
Problem Management
Projections
Project Management
Real-time Alerts
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Release Management
Remediation Management
Remote Monitoring & Management
Remote Support
Remote Update/Installation
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Scheduling
Screen Recording
Screen Sharing
Secure Data Storage
Secure Login
Security Tools
Self Service Portal
Service Level Agreement (SLA) Management
Session Recording
Session Transfer
Simple Network Management Protocol (SNMP)
SSL Security
Status Tracking
Summary Reports
Support Ticket Management
Task Management
Third-Party Integrations
Threshold Alerts
Time Zone Tracking
Troubleshooting
Two-Factor Authentication
Unattended Access
Uptime Reporting
Virtual Machine Monitoring
Vulnerability Scanning
Web Traffic Reporting
Workflow Management

Kaseya VSA Integrations

Autotask PSA

Acronis Cyber Backup

Zendesk Suite

PagerDuty

ThreatLocker

SmileBack

See all 35 integrations

Kaseya VSA User Reviews

Overall Rating

4.0

Ratings Breakdown

35%

42%

17%

Secondary Ratings

Ease of Use

3.6

Value for money

3.7

Customer support

3.6

Functionality

4.1

Kavindu Githsara K.

Verified reviewer

E-Learning

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2023

Comprehensive IT Management with Robust Security Features

Overall, Kaseya VSA is a powerful and comprehensive IT management tool with a range of features that can help streamline IT operations and improve security. While it may be complex and costly for some organizations, it can be a worthwhile investment for those in need of robust IT management capabilities.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of the major strengths of Kaseya VSA is its remote management capabilities. The software allows us to remotely manage devices and endpoints from a single, centralized console, which saves time and effort. It also offers automation features, such as automated patch management, which helps keep our devices secure and up-to-date without manual intervention.Another key advantage of Kaseya VSA is its security features. The software includes a range of security tools, such as antivirus and anti-malware protection, as well as vulnerability scanning and remediation capabilities. These tools help us to maintain a secure IT environment and protect our company data from potential threats.

Cons:

However, there are some downsides to Kaseya VSA. The software can be complex and difficult to use, particularly for those who are not familiar with IT management tools. It can take time to learn how to navigate the software and configure it to meet our specific needs.

Charles F.

Verified reviewer

Executive Office

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Kaseya VSA - Not just for MSPs

Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. I used Kaseya to locate which devices are using old version of Office and using Windows version XP, 7 and and 8 and 8.1. This has helped me in the process of updating all of our devices to the newest Office and Windows 10.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Kaseya VSA is not only for MSPs, but for anyone who needs help managing their assets in the office and in the field. I'm the IT Security Manager with all the hats in the IT world at a large confectionery broker. I manage over 250+ devices on my own, with the help of Kaseya VSA. I could not do my day-to-day job without Kaseya VSA.

Cons:

I'm not a fan of the app as the functionality seems to be spotty. Right-clicking the client app sometimes brings up a menu, and sometimes it only offers a simple selection of "Refresh". This is my only gripe in the 3 years I've been using this product.

Reasons for switching to Kaseya VSA

We switched from LogMeIn due to increased functionality with Kaseya VSA. LogMeIn simply offered inadequate remote access performance, whereas, Kaseya VSA is the fastest I've seen.

Mark W.

Verified reviewer

Construction

201-500 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Kaseya Review

Their tech support was very helpful in helping me to get it up and running initially. Overall I would recommend it to a MSP or IT director with a lot of computers and/or branch offices.

Ratings Breakdown

Ease of use

Previously 4

Value for money

Customer support

Previously 5

Functionality

Pros:

Kaseya VSA is very powerful and makes managing large groups of computers much easier. There are a number of different tools that allow remote control, remote task management, event monitoring, alarms, inventory and auditing, software inventory, push programs and patches and more. It's been around for quite a few years and is a leader in the MSP arena. I have the on-premises version and run it off of a local web server.

Cons:

It's a little tricky getting it setup initially. I think the Cloud version would be much easier to implement but I opted for the on-prem version because it had a few more extra features and was less expensive.

Michael H.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 12 months

Review source

Reviewed July 2019

Kaseya VSA Review

Good overall experience although my service desk have had confidence knocked in the product with recent outages.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Monitoring, Remote Control and Patching all within one management console. Ease of access to multiple features.

Cons:

At times, not user friendly and hard to navigate.

Reasons for choosing Kaseya VSA

Price

Reasons for switching to Kaseya VSA

Monitoring, Remote Control and Patching all within one management console. Ease of access to multiple features.

Eddie V.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Feedback

Asset management, API into ITGlue/BMS as we're a full Kaseya house and remote access

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being able to remote into devices easily

Cons:

Poor Reporting, Live connect disconnects

Reasons for choosing Kaseya VSA

Not as complicated as ConnectWise and the entire suite fits our business requirements

Andy D.

Verified reviewer

Computer Networking

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2020

Kaseya wins the award for worst support in any software I've ever used

embarrassingly disappointing

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The software is actually quite good when it works properly. It has a huge amount of features.

Cons:

Kaseya support is terrible, I mean really terrible. I think they only have one level 2 technician because the same guy gets back to me when the first guys can't fix it. First point of support is guys in India with no idea of manners and very little training on Kaseya. I currently have tickets open weeks and some for months. I have been in IT for 16 years and never experienced such dreadful support.

Reasons for choosing Kaseya VSA

Kaseya was cheap, maybe you get what you pay for?

Reasons for switching to Kaseya VSA

Their support wasn't great but nowhere near as bad as Kaseya

Eli P.

Verified reviewer

Information Technology and Services

11-50 employees

Used monthly for more than 2 years

Review source

Reviewed July 2019

A great product Until the Company Was Sold

I have switche3d most of my endpoint management to competing products because I have had much better results. Overall, I am not satisfied with Kaseya VSA.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Kaseya is a powerful product that allows you to complete a wide variety of endpoint management tasks. Reporting is stronger than in some competing products.

Cons:

I was very happy with the product until it was sold a few years ago. Support used to be very good and management was quick to assist with problems that we found. After the company was sold, the quality of support greatly deceased and the product stagnated.

Reasons for choosing Kaseya VSA

At the time it was purchased, quality and support was greater than competing products.

Meir G.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed April 2018

A full-featured product that could use better support and documentation

Remote Monitoring and Management of user PCs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is very full-featured and allows quite a bit of granular control and automation. It continues to improve and has a nice amount of features that are included.

Cons:

Features that would be nice to have in the base version must be purchased as additional plug-ins so that one feels somewhat "nickeled and dimed" every time you want to expand your feature-set. The cost is on the higher end for a remote management product which could be justifiable if the support were better. I have found that it is a mixed bag of tricks in terms of how quickly you get a response and every time my ticket is addressed it is outsourced to someone for whom English is a 2nd or 3rd tongue. I don't have a problem with the outsourcing aspect but I often find there is more than a bit of a communication gap and it can be frustrating spending a solid chunk of time trying to get my point across due a language barrier. If this were a very low-cost product this would be more understandable but it is not. There is also a very solid learning curve in terms of understanding all of the features. They offer a Kaseya University option to address that (which I am currently involved with) but it requires a subscription that keeps having to be renewed or you lose access. As the content is static, it would be much better to have a pay once and access forever -certainly for the same version.

Brett V.

Verified reviewer

Design

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2018

Overall positive experience with Kaseya so far, but getting down to brass tacks.

This software allows my company to support and manage the networks, workstations, servers, and technology of our customers. It allows our technicians to remotely access and administer customer systems, automate maintenance tasks, monitor security and end user behavior, and also gives us a direct link into Kaseya's BMS product for support desk access with direct customer asset access and information. It has saved us many labor hours through automation of system patching and simple end user request or issue resolution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release.

Cons:

I am not particularly fond of Kaseya's Cloud Backup integration with Acronis, and while customer support was exceptionally good prior to our purchase, and for almost the next full year after, it seems that there have been some internal changes of late. We've had 4x account representatives in the 1.5 years we've been using VSA, and this last fellow just isn't cutting it. I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process.

RJ E.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for more than 2 years

Review source

Reviewed January 2019

Great Product

I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs. Kaseya is a must for your business. They can scale with you as you grow your business too.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Kaseya is awesome in the automation department. I am able to set scripts in place and have them run in the middle of the night. No more staying up after hours pushing out patches and fixes. I can set the patch management to scan for new updates, then push them out on a schedule that I determine.

Cons:

The product works great on Windows machines, but updating a Mac can be tricky. I would like to see them move into the Android field more too. There are more and more Android devices coming into the work sphere that having an option to remotely fix androids would be great.

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