Caterbook 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Caterbook

5.0

(24)

Pricing

Starting at £70.00 per month

About Caterbook

Caterbook is a cloud-based reservation solution, which assists bed and breakfast, guest houses, serviced apartments and hotels with room booking and billing. Key features include customer management, deposit handling, quotation, electronic point-of-sale and notifications.

The application helps supervisors manage occupancy, set up price ranges and sync the availability with the calendar. Its channel management module helps update rate plans on various online listing sites such as Booking.com and Expedia, allowing teams to generate marketing reports. Additionally, staff members can calculate and adjust tariff rates based on parameters such as customer type, time, day and more.

Caterbook integrates with in-house payment gateway Caterpay, enabling customers to add credit cards, make payments and generate invoices in real-time. The solution is available on a monthly subscription and support is provided via phone, email and documentation.

Caterbook Screenshots

Caterbook Pricing and Plans

Starting price: £70.00 per month

Free Trial

Free Version

Basic

£70.00

per month

No plan information available

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Caterbook Features

Features of Caterbook
Access Controls/Permissions
Accounting
Activity Dashboard
Alerts/Notifications
Availability Management
Billing & Invoicing
Billing Rate Management
Booking Management
Booking Notes
Built-in Accounting
Calendar Management
Calendar Sync
Catering Management
Channel Analytics
Channel Management
Credit Card Processing
CRM
Customer Database
Customer History
Customer Support
Customizable Branding
Customizable Templates
Data Import/Export
Discount Management
Dynamic Pricing
Email Templates
Event Scheduling
Extended Stay
Front Desk Management
GDS/OTA Integration
Group Reservations
Guest Experience Management
Housekeeping Management
Inventory Control
Inventory Management
Mobile Access
Multi-Channel Management
Multi-Location
Multi-Property
Online Booking
Partner Management
Payment Processing
Point of Sale (POS)
Price/Margin Management
Promotions Management
Rate Management
Real-Time Updates
Reporting/Analytics
Reporting & Statistics
Reservations Management
Revenue Management
Reviews Management
Room Booking
Room Inventory
Single Property
SMS Messaging
Third Party Booking
Third-Party Integrations
User Management
Website Integration

Caterbook Integrations

Epos Now

Xero

RoomPriceGenie

Caterbook User Reviews

Overall Rating

5.0

Ratings Breakdown

96%

Secondary Ratings

Ease of Use

4.9

Value for money

4.8

Customer support

5.0

Functionality

4.8

Emma D.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Reviewed November 2025

We have used Caterbook for years - give it a try!

Caterbook has truly been helpful to our business and continues to provide us with a reliable , accurate, helpful hotel management system day in day out, all available from anywhere in the world.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Caterbook has helped our business to manage, keep track and spot trends to ensure we get the best use out of our rooms and advertising spend for a number of years. The emails that we can send to guests are professional and can be personalised and amended to suit. Whenever we have had had call to contact customer support they have been incredibly helpful and patient (especially for those of us who are not as tech savvy as others! ) The reports make comparing year on year differences simple. Overall Caterbook has been great for us as a business.

Cons:

We wish there was a linked table management and PLU system as integration of all 3 would be a massive help to us.

Reasons for choosing Caterbook

Honestly, the conversations we had with [sensitive content hidden]. We aren't tech savvy and couldn't really see the difference between all of the options out there. But they put us at ease, were patient with our questions, and so helpful whenever we weren't sure of anything. There is something so invaluable to great customer service and support.

Peter T.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed November 2025

Oakwood Farm Chester

We have been with caterbook a number of years now, in that time other products have contacted us to demonstrate there system . BUT I have remained as I have found it to be far better and I value the ability to contact them quickly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and always able to get direct telephone customer support / training which we find very useful

Cons:

Nothing Really, if I had to be picky, I would say it is not the cheapest system out there.But for me this is outweighed by its ease of use and customer service

Reasons for switching to Caterbook

Had outgrown the other system and caterbook had more features

Tracey L.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Reviewed November 2024

Caterbook review

Very positive overall experience, great to deal with

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the simplicity whilst still offering loads of features, and also having direct contact with the staff who happily welcome feedback and more often that not, act on it with the updates

Cons:

When applying my pricing, the screen looks overwhelming, so would be great to be able to break up the screen like a calendar view

Leanne F.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 6 months

Reviewed July 2025

Excellent product and even better service!!

The experience has been amazing, even from the initial sales calls and setup calls, nothing has been too pushy and done at a pace that has been manageable for the team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The simplicity of the software, I have used multiple PMS systems in the past and this is by far the easiest to navigate.

Cons:

I can't say there's anything I least like at the moment as everything we have required or needed has either been set up by the team or something they are working on to upgrade the system.

Reasons for choosing Caterbook

Ease of usage, we like the simplicity of Caterbook, price was also a big factor

Reasons for switching to Caterbook

HOP was far too complex and not user friendly

Kerry B.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed November 2023

Love Caterbook

Our overall experience with Caterbook has been a great one. Haven’t had any real problems and any small issues I’ve had, are always resolved by calling the customer service phone number. Excellent service all round!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service is excellent. Unlike other providers, you can call a UK number (Monday to Friday)and speak to the same operatives time and time again, who are extremely pleasant, efficient and helpful. Even at weekends if you have a problem, you can call and leave your number and they always call you back promptly. The initial setup was made so easy, and [sensitive content hidden] did everything she could to make it an easy transition from our last channel manager.

Cons:

It’s not 100% useable on mobile phones so we’ve had to buy an iPad with data roaming which we take with us when out of the office.

Reasons for choosing Caterbook

My brother uses Caterbook and highly recommended it. We choose it because of the customer service options and ease of use.

Reasons for switching to Caterbook

If you didn’t know how do do something or there was an error you had an extremely long winded email process to go though and problems took days not minutes to resolve.

Allie C.

Verified reviewer

Hospitality

Self-Employed

Used daily for more than 2 years

Reviewed September 2023

Excellent company with easy to use booking system

A very friendly and competent company with a product I would recommend to any hospitality/hotel company

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There ability to teach and use the system they provide which can be adapted for different products and services and the excellent customer service

Cons:

There is nothing negative to say regarding Caterbooks especially when the mobile service comes out.

Reasons for choosing Caterbook

With Caterbooks you deal with a human and not a robot, and there is no pushy sales techniques, just a very usable product

Reasons for switching to Caterbook

With Caterbooks you deal with a human and not a robot, and there is no pushy sales techniques, just a very usable product

David C.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 12 months

Reviewed May 2022

Caterpay great product

Our overall experience of dealing with caterbook is excellent. From when we 1st enquired up to the level of support we get is fantastic. And the software itself is great and easy to navigate.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software has a whole host of feature which our hotel benefits from. We have used other booking systems before and they had information overload and too many features. Caterpay benefits our needs as a 20 bed hotel .

Cons:

I cant say i dont lile anything about the software. I am yet to find fault

Reasons for switching to Caterbook

Cost was the main factor and the Rezlynx had to many feature that we didnt need. And their support was not the best 👎

Jenna M.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Reviewed November 2025

Caterbook review

Excellent support team and highly recommend. Very knowledgeable and quick to resolve any issues or questions we may have.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Caterbook support team are always on hand to answer any questions we have (and there are often lots!). Their service is exceptional and very personal, as they truly understand their customers and their businesses. They know their system inside and out, which is invaluable when you call for support—there’s always an answer or solution. We really appreciate how promptly they respond, always following up with an email or call. It’s reassuring to know we’re supported by a team who genuinely cares. Caterbook is an easy system to navigate and use and is always evolving to improve and update to make it even slicker and better for customers.

Cons:

There is nothing to report in this section. We are excited to learn about the new pilot with REs diary.

Donna L.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Reviewed June 2025

Confidence Boost

The call with [sensitive content hidden] made my confidence from 20 to 100% after we finished the call and has always been there to help and support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I had a tutorial with [sensitive content hidden] who was absolutely fantastic how she explained the process and procedures

Cons:

not understanding the templates and the rates, once explained this made this more easier to understand

Steven M.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 12 months

Reviewed November 2025

Caterbook Review - Abbotsford Hotel Ayr

Overall, my experience with Caterbook has been very positive. It’s easy to use, cleanly laid out, and makes day-to-day booking management straightforward. The system feels reliable, quick to learn, and helps us stay organised without overcomplicating things

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Customer Support - Especially [sensitive content hidden] that we normally discuss our issues & queries with. The event / function management and breakdown or pricing and billing is a great tool for our reports. The Training and ease of use that our staff enjoy is a comfort to the management. It is encouraging to hear that there will be an integration with RESDIARY for restaurant reservations coming soon.

Cons:

To be honest - i really dont have any issues with it just now - there may be some functionality that may be a little over whelming but - this all comes with a PMS system where we have many rates / deals etc.

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