Seekom 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Seekom

4.1

(22)

Pricing

Starting at $150.00 per month

About Seekom

Seekom is a cloud-based solution designed to help small to large businesses in the hospitality industry manage online bookings across multiple channels. Key features include housekeeping, rate management, invoicing, automated emails, text messaging and reporting.

Seekom comes with a channel manager, which allows operators to handle occupancies and price distribution across different online platforms. It enables guests to check the availability of rooms or tables and make reservations. Owners can receive daily price recommendations and modify costs of accommodation in real-time via a price optimization engine. It also includes VenueRez, a venue booking module, which helps customers reserve meeting/conference rooms, wedding halls or sports clubs for events.

Seekom offers integration with multiple third-party applications such as Xero, Booking.com, Windcave, Airbnb, Expedia, Agoda.com, ReviewPro, RoomPriceGenie and more. The solution is available on monthly subscriptions and support is provided via chat, email and phone.

Seekom Screenshots

Seekom Pricing and Plans

Starting price: $150.00 per month

Free Trial

Free Version

Essential

$150.00

flat rate, per month

Plan includes:

ADR and Revpar Report
Channel Manager and GDS Integration
Dashboards; Occ. and Revenue Pace Report
Email and Chat Support
Extras
Housekeeping App & Forecast
New Booking Engine "Direct Connect"
Promo Codes
Secure Credit Card Storage and in-App Payment Processing
Seekom Branding Removal on Website Booking Screen

Accelerate

$299.00

flat rate, per month

Plan includes:

Additional Channel Connections
Email and Chat Support
Everything in the Essential Plan Plus: Phone
Kounta Integration (POS)
Multi-Property Administration
Seekom Public API
Xero Integration

Growt

Pricing available upon request

Plan includes:

Automated Revenue Management
Dedicated Account Manager
Everything in the Accelerate Plan Plus: Priority Support During Business Hours
Unlimited Number of Units & Channel Manager Connections

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Seekom Features

Features of Seekom
Access Controls/Permissions
Availability Management
Billing Rate Management
Booking Management
Calendar Management
Credit Card Processing
CRM
Customer Database
Customizable Fields
Data Import/Export
Discount Management
Drag & Drop
Dynamic Pricing
Email Templates
Event Calendar
For Hospitality Industry
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Housekeeping Management
Loyalty Program
Marketing Automation
Multi-Currency
Multi-Location
Multi-Property
Online Booking
Online Reservations
Point of Sale (POS)
Price/Margin Management
Price Optimization
Property Management
Rate Management
Reporting/Analytics
Reporting & Statistics
Reservations Management
Revenue Management
Room Booking
Search/Filter
Single Property
Spa/Activity Management

Seekom Integrations

PayPal

Xero

Seekom User Reviews

Overall Rating

4.1

Ratings Breakdown

59%

14%

Secondary Ratings

Ease of Use

4.2

Value for money

3.8

Customer support

4.0

Functionality

3.8

Deka A.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

Our experience with Seekom

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We really likes how it is easy to learn and operate. Very easy on the eye and straight forward. We switched to another company thinking it was going to be more affordable for us, but switched back to Seekom. Sometimes paying a little bit extra is not worth the stress. [sensitive content hidden] was great helping us out with the transition back with Seekom.

Cons:

So far so good. The only thing would be handy to have someone on call when we need it. Sometime it is hard to get someone over the phone.

Paul C.

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2016

Using Seekom Ibex in the UK for 3 years now - EXCELLENT

We are a 19 bedroom hotel based in Somerset, UK. As we have developed our online presence during the last 3 years, Ibex has been there and managed our changes very well. Our integration with channels such as Booking.com and Expedia have been excellent and the system saves so much time. We have 3 of our own websites and we can tailor our prices for each one automatically; ensuring we target different markets effectively.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once set-up (by Ibex) the system is straight-forward to understand and use. It does help if you have some computer knowledge as you feel comfortable clicking options BUT the help guides in text and video format are excellent.

Cons:

We'd like to see a couple of minor improvements to Guest Check-In Forms and have suggested these. If more users suggest them it will move up the queue to be implemented. However, it would be handy to have a "cost option" to have something implemented which - if others begin using it - could be refunded at a later date?

Vendor Response

Hi Paul, Thank you for your positive review. We are introducing greater automation to enable our users to have design ccntrol of forms and reports. oneUP will be able to brief you of these changes coming.

Replied July 2016

Brett ..

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2024

Gold plated pricing for tin plated service

The system works, and it's as reliable as software is. However the cost was unsustainable in terms of a good PMS for a small property, but the net product received for the cost just meant we could not continue. An indicator of the service ethos from Seekom/iBex came when I submitted notice to terminate. Nothing was heard from them, until I had to push again just to make sure they got the message. Received a brief form letter, tagged on was how much they will charge for commission on forward bookings. That was it. I know we are just one small customer, but their lack of effort speaks volumes. Once they have you, they don't care.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The primary drivers in the decision to move to iBex was our desire for a cloud based system and the availability of an integration with a dynamic pricing provider that we wanted. Both of these iBex delivered on, and they essentially functioned flawlessly. iBex has been around for some time, and clearly functionality has been added to and evolved over that time as there are alot of features within iBex that are both practical and useful. Another positive due to the longevity of iBex is that there is a good number of people out there that have used or been exposed to the system, which proved advantageous in terms of staffing and training requirements. We used a third party payment gateway through iBex, and it worked very well.

Cons:

Price. Service. To have the integration we needed, required us being on an iBex package that included a commission on ALL bookings entered into the PMS. Their commission plus PMS charge resulted in pricing well and truly above all other PMS systems we looked into. Fruitless efforts were spent with them trying to come up with an alternative pricing structure - they communicated in circles and riddles until I eventually gave up and focused on finding an alternative PMS provider. I tried to find an acceptable way to remain with iBex, but they in essence were not interested. Polar opposite to the exorbitant pricing was the service, or lack of, from Seekom/iBex. It was extremely difficult to make any contact with them, and when they did respond things happened at glacial speed. It got to the point the only reliable way to get them was to raise a service ticket, and then while watching a tree grow, just wait for a response to come. In their defense, the system was generally reliable once set up. But good luck if you need help making changes. Th UI is old and dated. It works, but its not intuitive. The Booking Engine is terrible. They have created a new one, but its functionality is flawed to the point we saw a dive in direct bookings and we had to reinstate their old BE. We were part of the beta test on the BE implementation, but when it got to the point we had to dump it, no interest was shown by them as to what the issues were or how to mitigate or rectify. Beware: in a few months time, their new BE will be the only one available on their platform.

YUBO Z.

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2017

good company, good team, excellent support

well, more efficient to summary the data/ manage daily booking/even suport the boom gate

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the team is best, prompt support always, patient, knowedgable, full of energy, keep develop the software

Cons:

need offer a trouble trouter brochure, to save time of the team, I believe quite some questioins is frequently been asked by most operaters

Vendor Response

Hi Yubo, Thanks for your positive review. We have help documentation which is accessible within the system but you can aslo access directly at http://help.ibexres.com/. However, our support team are always willing to assist.

Replied August 2017

Keith D.

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2018

One of the rep from Seekom was very patient with us. You do not update your website often and he was great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is logical and always changing with the times. I find it easy to use and I really on it for the running of the business.

Cons:

The 'help section' needs to be easier to find what you are looking for. I go around in circles and don't seem to find the answer for what I want help with.

Vendor Response

Hi Keith, Thank you for your review and we agree that we need to extensively re work our help documentation and have added it into our project list. Regards, Nicky

Replied April 2018

Alisa R.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

Never use this - there are far better options on the market

Was a great product before it was sold to overseas buyer. It is not worth using now. The support is horrific.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system is easy to use and we could easily go between our different properties.

Cons:

The support is non existent and the 'important staff' ie account managers ect are awful.

Grant M.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed November 2020

A reservation system designed by engineers for engineers

We wanted a simple cloud based reservation system with flexibility around pricing and good online booking capability, reporting and integration with key channels. It needs to be easy to use and easy to administer. Seekom ticks some boxes - cloud based, reports - but missed the mark on easy to administer. Seekom makes a typical engineering focused mistake of aiming to deliver flexibility through complication. Overall I find the strengths really pleasing and the weaknesses infuriating.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The cloud based access is excellent and the primary reason I haven't returned to my old system - Campground master. As the business owner I can easily access the system from anywhere in the world to support our managers. The payment gateways work well and some of the standard reports are very good for end of the month purposes and real time revenue tracking. As long as you don't want to change anything in your set up it is not too cumbersome for a new person to use.

Cons:

The user experience is extremely frustration for an administrator and is one of the least intuitive systems I have come across for administrative purposes. The process of making simple changes can be highly complicated and follows a logic that is only obvious to the the engineers that wrote the code. The help section is not much better and is written for an audience that is already deeply intimate with the system. It becomes a little better after you invest hours into getting into their mindset. The AirBNB integration is very poor - we have one piece of accommodation that simply blocks out all future nights on airbnb. Support can reproduce the issue but their response has been along the lines of "it shouldn't do that. try talking to airbnb."

Reasons for switching to Seekom

I did not choose the system. I leased my business to an engineer for a year and came back to find he had replaced our old system. It does some things much better than our old system but other things much worse. I think Seekom is technically superior, I think our old system was written by someone who really understand the industry we are in.

Vendor Response

Hi Grant, I am surprised that you are finding the system difficult to use - we are the largest provider of booking systems to campgrounds in NZ where you are based. The system design and features are based upon suggestions and feedback from users. As you say that you have inherited the system I have requested our system support team to contact you for comprehensive training on the areas you are having difficulty with. It is also possible to turn off menu selections you are not using making the operational selections simpler. Following training our Support Team would welcome suggestions from you that you feel would simplify operation whilst retaining features used by others.

Replied November 2020

Stephen W.

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2017

Generally good ! But a disastrous link-up to Payment Express

Potentially, it is a great product, but the faults listed need addressing urgently if this is to be the case.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Operating 2 small guest houses (6 bedrooms each), we have used Ibex Seekom as our Channel Manager for several years. During that time they have saved us from having any significant booking issues. The UK support team is ever-helpful and nothing seems to be too much trouble.

Cons:

To enable PCI compliance, Seekom have forged a link with a payment gateway, Payment Express - entirely understandable. Unfortunately, however, they appear to have entrusted the development process to people who would seem to have little or no idea about how the industry operates. Specifically, they have provided a screen for charging a stored card where it is not possible to store a Merchant Reference for onward transmission to Payment Express (despite appearing to do so!); they have not recognised a Merchant Reference can be important to the service provider for all sorts of reasons - in our case, bank reconciliations. Also, they have failed to recognise that, with luck and a bit of effort, guests return! The service provider will wish to avoid asking for card details each time they enter a booking. Currently, there is no way of linking to a card stored within Payment Express under that guest's name. In summary, they have developed software that works well for capturing card data, but is dysfunctional when it comes to the charging side of things! Hopefully they will resolve these issues urgently, which would make this a far more valuable product and cause me to be more positive.

Vendor Response

We are happy to advise that we are planning enhancements that will resolve the problems outlined in your review. The first enhancement is that the merchant reference that is referred to has been different depending on the source of the booking. This has made it difficult to reconcile. Our users will soon be able to read a reference from payment express and easily find it in iBex independent of the booking source. The second enhancement will enable users to store the token against a customer instead of a booking. That will allow the card to be charged for multiple bookings if the customer has agreed to a standing charge. We trust these enhancements will resolve the issues that have been raised.

Replied October 2017

Paul C.

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2017

One year on - how things change (unfortunately)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The majority of the software is unchanged from my review one year ago. There have been some new or revised items but nothing to be praised.

Cons:

NZ SUPPORT - TERRIBLE. Seekom finally released a newer modern looking Booking Engine - unfortunately, it does not work if you happen to set up a min 2 night stay - the system just states "unavailable" when rooms are available. We are more than 1/2 way through our summer season and a large proportion of our bookings should be self-generating via our website. However, this fault means we are getting very few direct bookings and we are having to pay commissions to OTAs because of it. We keep being promised a fix but it just isn't happening - they either cant fix it or they arent bothered. The UK agents are trying to get Seekom to get it sorted but it seems to be falling on deaf ears. PMS is becoming an even more competitive market, with many very affordable, high spec systems emerging from India. We are looking.

Vendor Response

I understand the fault you are referring to has been identified and resolved with an upload due on Monday. I would recommend you keep in touch with oneUP who provide support to UK based system users and can advise you further.

Replied August 2017

murray c.

Used daily for more than 2 years

Review source

Reviewed June 2018

need to seriously update their software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

booking system good and is quite easy to use. but there are still to many clicks to get to where you want to go

Cons:

accounting package is very poor. These days holiday parks are owned by several owners who rent or lease their sites. Software needs to accommodate this.

Vendor Response

Seekom iBex is a property management system and while it does include invoicing, customer and company balances it is not designed to replace an accounting system. With that in mind we have an interface to Xero. We are continually enhancing the system according to requests made by our users - over 1,000 in total. We have been in touch with Murrary and invited him to visit and discuss his specific development requirements. He did advise during this contact that he is happy with the booking system and is seeking enhancements to invoicing

Replied June 2018

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